Optus Outage in Katoomba, Blue Mountains Municipality, State of New South Wales

@Optus very upset , 1st - on 27th my number was ported without my knowledge 2nd- after reporting while I was on roaming overseas my number ported again ( what a joke) 3rd -Optus sent me bill for breaking contract and send me $1749 bill. No Proactive action & worst security SHAME

@SContominas @Optus Finally got onto someone after 23 minutes - they transferred me and they hang up @Optus #fail

@Optus Using this timed out and failed recommended I download the app which I couldn't. I have mobile and land line with you The service was OK before #NBN came to our area

I hate @Optus with a passion, I can’t wait till my contract finishes . Never again will I use them . 3 days into my month , supposedly used 7 GB out my 14GB . How is this is possible if I’m always using WIFI .always stuff me around with this . Dodgiest company I’ve dealt with

@optus something has changed in your coverage in Macquarie Park. Terrible coverage for all Optus users at 160 herring rd

WTF @Optus trying to report dangerous Optus wire dangling outside my house, dialled 1800440924 and clicked the option for external wires down, waited half hour and the guy said this is Fetch..he was clueless, transfers me to a new line, recording said I must wait 30 mins, yikes

@Optus NO URGENCY- it’s been nearly 5 days and there is absolute no urgency from Optus to report my service- poor security- poor process- poor service, fake promises and worst escalation

@opts NO URGENCY- it’s been nearly 5 days and there is absolute no urgency from Optus to report my service- poor security- poor process- poor serenade worst escalation

If I walk into your store and ask for something simple, and you stop listening to what I'm saying, because your attention is focused on the next customer, I'm gonna take my money & walk out. @Optus, if you're interested, your sales staff suck.

@WenleiMa Optus never disappoints

So Twitter @Optus is just as shit as all their other mediums at customer service. Telcos should call it what it is, NON-service.

@BrigidWD I'm with OPTUS. 18 years. Never a problem. I flicked TELSTRA after 2 years of poor service.

@Telstra Too late I’m afraid given this issue has been on going since January 31st I should have been a high priority. The actions go to show how @telstra no longer value their customers. @optus

@Optus Many time @optus but nothing ever gets fixed. Perhaps stop over subscribing your cable pools and it wouldn’t be a problem.

So in another post @telstra have basically admited that they don’t want my business. Or care about customer service. It’s so nice to be a customer these days. @Optus #customerservicefail

@Telstra In 2-5 days I will be an Optus customer with all my internet home phone mobile *2 and iPad

@telstra so after being on the phone mostly on hold for 1:02:11 making a formal complaint I was hung up on. I still did not receive my complaint reference number. I guess you really do want me to use another telco such as @Optus or @TPG_Telecom

@Optus I sent a DM @7.16am this morning as requested and I still haven’t heard a word from @Optus. Poor customer experience!

Dear: @Telstra the customer service in your George St, Sydney store on Wednesday was terrible. I'm switching after 20+ years to @Optus ❌❌❌❌❌

@Optus - could you please provide me with an Australian number to lodge a complaint with my mobile phone billing. I’ve been patient for 3 months dealing with many call centres around the world but still no resolution!

@Optus @australia2 Good luck mate. Seriously the worst customer service company in Australia esp issues around nbn

@Toddy2102 @Optus @NBN_Australia I get well over 90 down speed at the moment and I need it for work.

@Spoonyman @tasmaniatalks it works by using any tower. Not just telstra, optus, vodaphone, etc. That's how it improves service for emergency locally. Mainly it's just a work-in-any-country solution as it's a part of the cell phone spec irrespective of provider/country.

Shame on @Telstra if you think @Optus is difficult to deal with don’t go to @Telstra. No customer service & an oversees call centre were they can hardly speak English! Try @vodaf

@Optus what is the problem with the cable internet in area 2122

@Toddy2102 @Optus @NBN_Australia Thats Correct. I rang Optus while the tech was still here and said - do not switch anything over until we discuss the issue of the NBN modem and router being DOWNSTAIRS now when my cable connection comes straight into my office which is UPSTAIRS.

@ERN_Malleyscrub @sgorolay @Optus That trick never works 😁

Looks like @optus account login is down - wonder if they use AWS in Sydney too or if it’s coincidence

@optus please comment, my colleague next to me is having exactly the same issue, but told to go to an Optus store to sort it out. I’m worried now because I’m porting a number to you.

Don’t go with @Optus for NBN it takes them 30+ days just to relocate you in the same building. Isn’t that awesome service. Think it’s a case of them being too big too care about their consumers these days.

So @Optus has replied to me, to let me know that "some offers are available to new and re-contract customers only," totally missing the point of my original complaint.

@Optus please let your customer know what on earth is going with your internet outage. Contrary to what your website tells people, you’re keeping customers in the dark, not “in the loop”!!!

$65 per month, yet I only get 20 days per month of internet.. @Optus , and now I the problem occurs again, no internet connection at all. Postcode 2132

Add to it that the telcos (Optus...) are also stale and old with old school customer service 😬

@igriscti @Telstra @Optus Obliviously they haven’t a clue! Being @Telstra they probably made the engineer, who could figure it out and fix it, redundant

@speedmeades @Robbo_heraldsun @Telstra @Optus Yes, I'm one of the founders... The product design and customer service is effortless...

Great @Optus that we can see a graph breaking down data usage but not so great that last point on graph Tue 29 Jan. Not helpful if graph doesn’t update more frequently!!!!

@haruki_zaemon @Aussie_BB I use Internode (only makes sense if you already have home broadband) and Optus. Their network is not noticeably worse, and sometimes better, than Telstra.

@AUSFestivus My date is April 2019, apparently. We get HFC. The Optus HFC service here was so bad I called the TIO in about repeated lies and poor performance, and they ordered Optus to let me out of contract with no penalties. Telstra HFC has been great though, other than tiny upstream.

@allconsuming Don’t go Optus. It’s nbn is the worst.

@Optus Hi Zac, seems to have been a bit of an outage in Kensington 2033 last night but appears to be ok this morning, thanks

@tuppaware @Optus Wouldn’t surprise me if they give you a tone-deaf response about how “we want you to enter these things manually because it’s more secure” or some equally terrible excuse…

@Optus service in Kensington area is beyond pathetic. Third world coverage. Seems too much money spent on promotion and little on infrastructure.

@Optus really needs to get their act together in terms of mobile #coverage. So many black spots on the T1 line, not to mention the CCN line. And considering how many commuters are glued to their phones/tablets/laptops it is a BIG issue affecting a lot of customers!

@Optus why won’t anyone contact me re my issue!!! 3 days with no home phone or internet. You have THE WORST customer service. Ask me a question on messenger then nothing for 4-5hrs then I crack the shits and a new person and one question then nothing #poorservice #wakeup #optus

@Optus why are you out again. This is the second time this week. Last time it was 24 hours. This time the outage could last until 6th Feb. This is unacceptable.

@stuartjmcgrath @optusbusiness @Optus FYI @Optus did not mention when outage website will be fixed

@Optus @Ticketek_AU my pre sale code isn’t working for fleetwood mac, please help

@Toddy2102 @thesaint842 @Optus @NBN_Australia @marioseags_ Ok wlll do. Not sure i am technical enough. I’ll ask the network guys at work.

@Toddy2102 @thesaint842 @Optus @NBN_Australia @marioseags_ One is upstairs and the rest are down. I’d need to get it run through the walls. $$$ I got the cable directly into the house upstairs for that reason

@alegareecomms @Optus I used to get similar, the sad thing is that I'm just getting constant drop outs, I try not to complain, I'm not getting what I've paid for though. Optus have admitted that I'll never get a full hundo, but I should be getting 97.7 Mbps.

@TonyHWindsor @AndrewCatsaras Down my street we had Telstra HFC, optus HFC and Telstra copper. NBN bought the optus HFC which they have decommissioned. The have decommissioned the copper. We now all share the one testra HFC for internet, Foxtel and phone...this used to be called fraud.

@JimPanzee63 @Optus Service is awful!

@Mallencoops @Optus Looks like 2218 affected - terrible all week. Worst service ever

@Optus provide the worst service when you have NBN. In fact no service. I wish I had never chosen them, try someone else.

@Optus We use 4G modems all over the country. Not a fan of Telstra but get around 45MB/sec down on their’s. On Optus ones, typically get 2 to 8Mb/sec and told “it’s normal” on supposedly uncapped service.

@nickmon1112 Optus Australia our 2nd biggest IP has a ban on 4chan, 8chan etc.. and it's a hard IP based block, so changing your DNS won't help. you'll need a VPN or external AU proxy to get to it

@A_Tass1 @Telstra @acccgovau @ACurrentAffair9 I've been through exactly the same, took weeks and then disabled the functionality of printers. They wanted me to purchase "Platinum" subscription to fix that! Optus even worse for gouging - merits of a duopoly

@hidflect @TheMurfDawg @niremas It’s not the government, get a grip. I have accessed Zero Hedge from Optus 4G, Telstra Home’s ADSL, TPG broadband office regularly over the past 48 hours. BTW, ZH is still publishing the same mix of mostly crap with a smattering if useful as always. You ain’t missing much

@Huw_Merlin The Gabba exchange is a huge building, handles everything. Probably about 15 floors of full on tech gear. The optus outage page specifies each type of service that's affected. Cable is effected in a huge arc from what I can see, so must be working in the main exchange-w/gabba.