Optus Outage Report in Konagaderra, Hume, State of Victoria

@cokeefe9 @Raf_Epstein @9NewsAUS They can do whatever they want, if I anybody is hacked it’s insurance issue between the bank and Optus

@MrXBob @Matt92644813 @9NewsMelb Hmm i would of thought CEOs on the big bucks had some influence into important decisions. Anyway you are getting a bit too aggressive for a non optus customer. So move on 🙋 #OptusHack

@abcnews Patterson reckons companies make errors? This is unadulterated negligence. @Optus has failed in their *legal* responsibility to keep their customers’ data safe. APP11. Penny pinching on security while dishing it out for incompetent executives is a recipe for disaster.

Optus data hack reeks of a nerdy 14 year old that’s been banned from the PS4 so had to find entertainment elsewhere and accidentally got in trouble with his parents/the AFP

@mjrowland68 @BreakfastNews I'm an @Optus customer, but not for much longer. Haven't had any additional comms beyond the initial email.

@KateMannell As an Optus customer I’ve received their alert email but dunno what I as an individual could do 🥲

@Optus I received your email saying my license and passport was given as part of your breach. No further comms. Your website says I should have received a sms that was sent to all that has had their ID docs leaked. Silence! Been an Optus customer for 17 years. Not much longer

@nicenuts @Itsrustyruss @Optus I can just imagine Deborah and Alan Boomer going in there and losing their **** at the poor staff who had zero to do with it. I feel sorry for the workers in retail. Retail is already a **** job, then you have this on top of it.

@DarkMatterzine @joshgnosis Even if the documents were necessary they should never have been placed in an insecure situation. If the API's access was exhaustive Optus was stuffed from the get go.

@Optus #OptusDataBreach so my partner who was a customer with you in 2016 has been notified about the data breach, but I was a customer up to a year ago and still can’t find out if my data has been compromised.

@AntoBeck @Optus Damn. I did not get this. 😭

10am yesterday @Optus told me over the phone that my info wasn’t caught up in the breach. By the end of the day I received an email saying my info has been breached. No way of trusting #optus - haven’t been a customer of theirs since 2018. @SlaterGordon bring on the class action

Wtf is a try guy and no I won't google it, I don't wanna be embarrassed in front of the Optus Hacker.

Hey @Optus I’m having nbn service issues. Your online messaging service is not responding. You network status page says “under investigation” and has said that for three days. I’ve sent you a DM but no response there either.

@lynlinking @WgarNews L am glad not Optus customer

@somewherein84 Or insta! I saw a woman yesterday who blamed Dan for Penny Wong requesting Optus pay for the replacement passports etc 🤯I shouldn't have lowered myself to her level but I couldn't help myself

It’s the “Dear Justin” to “Dear Customer” for me. This really looks like a suss email that is doing Optus zero favours. #OptusHack #OptusDataBreach #Optus

I was an Optus broadband customer until 2019. No contact from them yet. Wondering if I’m safe or not.

@Optus The saga goes on. A 4+ hours wait up to now on the app and still no nearer to getting my question answered. 24/7 help advertised but no mention of how long the wait is!

@davenlamb Yep. Same wording. Granted i haven’t been a customer of optus in just shy of 20 years. So I wouldn’t be on a current mailing list. But my date of birth and phone number hasn’t changed in that time and I obviously can’t change/get a new DOB. It’s just super poor form overall

@chrismsia Kayo multi screen has increased and about to increase again. If they did so for single device or screen. Likely to ditch it for bein sports directly for football fix not on Optus sports 2/end

@Gallipoli00 Same here, so hopefully it's an @Optus issue

Optus where the *** is the nbn Worst provider in Australia.

@Optus what is wrong with mobile internet around the eastern suburbs? It appears to be bad from yesterday? Are you l aware of the issue or is this the new standard. I noticed it from yesterday. Please advise.

@optus Hi, is there and issue with the Optus Mail servers. Just stopped working about an hour and a half ago? Thanks David.

@BLUEfingers2021 after all that hard work my account is locked and stupid twitter has a BOT answering emails so I’ve lost many of my followers you did such a great job The email address and password were compromised and email deleted by Optus so can’t get reset link, I lodgin

@abittotheleft Hi there, I'm really sorry to hear you're having issues with your Optus email at the moment. I'd recommend trying a password reset and then attempting to login again as a first step. If this doesn't resolve the issue, please send us a DM and we can investigate-Liam

@Optus He is telling me now that my SIM card is not working after roaming for a week. I just want to use my phone that I paid for and I can’t. And I can’t walk to Optus store in the middle of the day… oeh. What is this even?

@Optus is there some kind of server outage? Can’t get emails, can’t access webmail, can’t even read the troubleshooting FAQs! Seriously? Is there another data breach?

@Optus Hi, After being assigned me business mobile case manager and few emails to and fro with questionnaires and queries. Nothing has been able to find a solution after 10 days of hassal. My question is such a big company with so many tech supports isn’t able to do anything.