Optus outages and service status in Kuranda, Queensland

Problems in the last 24 hours in Kuranda, Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Kuranda, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Kuranda, Queensland

Latest outage, problems and issue reports in Kuranda and nearby locations:

• 
  I Am Lloyd W (@I_Am_Lloyd_W) reported 2 minutes ago from Cairns, Queensland

  @Optus postcode 4870, your site doesnt show an outage my fetch tv's black screen sure does

• 
  💉💉💉 Granville in FNQ 😷 (@Granville4879) reported 10 minutes ago from Cairns, Queensland

  @toninicho I am now, seriously, thinking of changing my carrier after years of being with Optus Problem is Telstra cost me a first full money last time I was with them and I dropped Vodaphone over their poor customer service.

• 
  Granville #AussieResister (@Granville4879) reported 27 minutes ago from Cairns, Queensland

  @JohnCoo51013646 @call_me_tomasso @Leinster_Lad @lesleygood1 @Optus Ah yes, I well remember Telecom and the Post Office, both focused on the customer and delivering quality service.

• 
  Granville#AussieResister (@Granville4879) reported 38 minutes ago from Cairns, Queensland

  @LesStonehouse @Optus There is, I think I remember correctly, a period of up to 48 hours where a new service replicates across a WAN (wide area network).

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Optus Help (@optus_help) reported 6 minutes ago

  @Kamoreyes Hi Javier - We apologise for any inconvenience this may have caused. It’s certainly not good to hear that you are experiencing issues with your brand-new phone. In many cases, problems like this can be related to software glitches, and a factory reset may help resolve the issue. If the problem persists after the reset, we would recommend visiting your nearest Optus store so that the team can inspect the handset for you. We understand it may take some time to visit a store, but this is often the quickest way to have your concern addressed and resolved. Aman

• 
  Peter Colbert (@PeterJColbert) reported 6 minutes ago

  @optus_help Here is the kicker. I was there b/c my father has Parkinson and border line Dementia which Abu knew at 383 George St. Abu tried to get the attention of the manager who was with a customer along with another Optus colleague and he brushed Abu away without even acknowledging him. Being also brushed off angrily by the guy at World Trade Square (witnessed by another angry customer) and had not opened the store at required time only shows Optus has a serious cultural problem which I’m sure Ben Fordam at 2GB will find interesting tomorrow when I email him.

• 
  Meg (@MeggaDons) reported 6 minutes ago

  The Eagles are the most confusing team in the comp.. hardly win a game, different team playing at Optus but they lose to Richmond there of all teams.. and now beating up on the Giants. Da **** #AFLEaglesGiants

• 
  Robert SpeedBird (@SpeedBirdEU) reported 8 minutes ago

  @AusSpaceAgency @raytracer_co @Optus I know Canadian teams capable of building this. They just never get the runway. Three years to live satellite ops is unthinkable at home.

• 
  Weerona Farm (@KalliopiOlympou) reported 9 minutes ago

  @Optus @alexblair_1 Same problem QLD 4520 ... low quality stream and constant buffering ... not happy Optus

• 
  Americans Watching The Footy (@AmericansFooty) reported 12 minutes ago

  Why is the turf at Optus so bad? #AFL #AFLFreoHawks #foreverfreo

• 
  Mustafa Jones (@mustafa__jones) reported 15 minutes ago

  @SkullSpeedDeal I called Optus support the other day. The Indian guy on the phone literally couldn’t speak coherent English, misunderstood 5G and NBN, and sounded like he was calling from a scam centre which he probably was. Got escalated to an Aussie girl, problem was immediately solved.

• 
  coop (@c0op111) reported 16 minutes ago

  why do bounces never go our away at optus

• 
  Tony Chatham (@tony_chatham) reported 18 minutes ago

  @Optus Do you train your Indian ‘Customer Service’ staff to be difficult, unresponsive and mendacious ?

• 
  lucas (@lukyydukes) reported 19 minutes ago

  Of course the bad weather finally hits Perth when the Eagles have a run of Optus Stadium games.