Optus

Optus Outage Report in Cairns, State of Queensland

No problems detected

If you are having issues, please submit a report below.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Cairns, State of Queensland 05/11/2025 13:35

At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (42%)

    Internet (42%)

  2. Phone (32%)

    Phone (32%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (8%)

    E-mail (8%)

  5. Total Blackout (8%)

    Total Blackout (8%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • I_Am_Lloyd_W I Am Lloyd W (@I_Am_Lloyd_W) reported from Cairns, State of Queensland

    @Optus postcode 4870, your site doesnt show an outage my fetch tv's black screen sure does

  • Granville4879 Granville #AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @JohnCoo51013646 @call_me_tomasso @Leinster_Lad @lesleygood1 @Optus Ah yes, I well remember Telecom and the Post Office, both focused on the customer and delivering quality service.

  • Granville4879 💉💉💉 Granville in FNQ 😷 (@Granville4879) reported from Cairns, State of Queensland

    @toninicho I am now, seriously, thinking of changing my carrier after years of being with Optus Problem is Telstra cost me a first full money last time I was with them and I dropped Vodaphone over their poor customer service.

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @LesStonehouse @Optus There is, I think I remember correctly, a period of up to 48 hours where a new service replicates across a WAN (wide area network).

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • ssharwood Simon Sharwood (@ssharwood) reported

    Call from elderly relative who is an @optus customer. Confused and worried by a TXT about their data in the #OptusHack. Msg arrived after Optus said all impacted customers had been notified.

  • gregorycuau Gregory Currie (@gregorycuau) reported

    @CyberGovAU If Optus rings someone to speak with them regarding the beach, how can the customer know they are really speaking to Optus?

  • PetraElliott Time Traveller then/now (@PetraElliott) reported from Melbourne, State of Victoria

    @davenlamb Yep. Same wording. Granted i haven’t been a customer of optus in just shy of 20 years. So I wouldn’t be on a current mailing list. But my date of birth and phone number hasn’t changed in that time and I obviously can’t change/get a new DOB. It’s just super poor form overall

  • afbutt Ahmed Farooq Butt (@afbutt) reported

    @therebelrise Oh wow that must feel bad. I used to work with Telstra and had people moving back and forth different providers and Optus was the preferred provider, not sure how they'll compensate as apology is just not enough.

  • curiouslyem Emily Claire (@curiouslyem) reported

    @Jarrod_The_Hat @Optus The amount of times I’ve screamed ‘the audacity’ at this situation. Probably one time per customer impacted.

  • PaulChr30241052 Stumpy (@PaulChr30241052) reported

    I believe my passport expired close to 20 years ago. Surely a cursory check would have revealed that I am still an @Optus customer & how long do these companies hold on to our data in any case?

  • chdyctt KB 🐈 (@chdyctt) reported

    @RobertCawood2 I still have heard a thing from optus. They are well overdue to address their entire customer base.

  • EndreszAllan Allan Endresz (@EndreszAllan) reported

    @SkyNewsAust Would not have had this problem if Optus used Splitlock technology. Never mind.

  • NomessTess Don't Mess With Tess💉💉💉 (@NomessTess) reported

    @hossieho @optus customer communication has been feckin HOPELESS in all this. I'm a customer of 23 years and for the first time I considering changing providers!

  • afbutt Ahmed Farooq Butt (@afbutt) reported

    @therebelrise I was never able to get Optus right from uni days, i forgot my passport once and first time I didn't have uni card ready back, wow who would have thought :(