Optus

Optus Outage Report in Cairns, State of Queensland

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Cairns, State of Queensland 02/03/2026 22:15

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (15%)

    Phone (15%)

  3. E-mail (14%)

    E-mail (14%)

  4. Wi-fi (9%)

    Wi-fi (9%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @LesStonehouse @Optus There is, I think I remember correctly, a period of up to 48 hours where a new service replicates across a WAN (wide area network).

  • I_Am_Lloyd_W I Am Lloyd W (@I_Am_Lloyd_W) reported from Cairns, State of Queensland

    @Optus postcode 4870, your site doesnt show an outage my fetch tv's black screen sure does

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • SteveClarkAdept Steve Clark (@SteveClarkAdept) reported

    @optus - you have a major problem with business support. Online does not work to change billing notification and the business centre phone system for billing help terminates with "voicemail is not available for this extension". Now what?

  • esesesse Nurse ‘Vax x 3’ Ratched (@esesesse) reported

    Poor Customer Service from @Optus. Raise issue over 24 hours ago, told it's been escalated. Contact again today re: progress, new case is opened. Asked to supply details, not asked yesterday. Then I get told to please wait for 48 hours. Meanwhile I'll 1/

  • TARob81 TA_Rob (@TARob81) reported

    @Optus having some issues activating a new prepaid SIM. Any suggestions?

  • sluiceboxkarl Sluice Box Karl (@sluiceboxkarl) reported

    @jimmywill @Optus @acccgovau They just do in house credit checks anyway bro. I wouldn’t be worried. They never check your actual report

  • SamLindo2 Sam Lindeman (@SamLindo2) reported

    Optus asking if they’ve ‘fully satisfied my concerns’ at the end of a 45 minute call explaining that their service is just still not really working for a few more weeks is pretty funny. Hey mate we came to fix the toilet but accidentally broke the shower hope it’s all g?

  • esesesse Nurse ‘Vax x 3’ Ratched (@esesesse) reported

    Over 24 hours of dealing with Optus Support and it's not going well. Not well at all.

  • Birute_62 @Birute_62 (@Birute_62) reported

    @Optus @ServicesGovAU Why Centrepay DD not honored by Optus? DD every fortnight. You disconnect ph after hrs? As a carer, lm beside myself. We can't activate personnel alarm. Nor seek help as no service. Caring for ones with heart/ respiratory disease. WHY!

  • braydenleckie braydenleckie (@braydenleckie) reported

    @Optus what is going on with service in Littlehampton SA, text said upgrades were to the 27th, its now the 29th and we still have zero service. Feel free to provide some comms on where this is at. Also text said “may experience some issues” its now 4 days without phone service??

  • fairyfloss32 Flossy (@fairyfloss32) reported

    @Optus Thank you Mary. My address is 2307 79-81 Berry Street North Sydney 2060. I raised a complaint about it yesterday morning and got told Optus is doing work on a tower near by but only out of normal working hours. Unfortunately constant dropping out and low speed happened ALL day.

  • An0therLFCfan Ben (@An0therLFCfan) reported

    @Optus I have never dealt with a more incompetent and devious company in all my life living in the UK and Australia. Your worker lied and misled at the point of sale for broadband (even his manager said this). Sent me the wrong product & billed me for both it & the replacement.