Optus

Optus Outage Report in Cairns, State of Queensland

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Cairns, State of Queensland 09/16/2025 16:55

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (28%)

    Phone (28%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (5%)

    E-mail (5%)

Live Outage Map Near Cairns, State of Queensland

The most recent Optus outage reports came from the following cities: Cairns.

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City Problem Type Report Time
AustraliaCairns Phone
AustraliaCairns Phone
AustraliaCairns Internet
AustraliaCairns Wi-fi
AustraliaCairns Internet
AustraliaCairns Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • Granville4879 Granville #AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @JohnCoo51013646 @call_me_tomasso @Leinster_Lad @lesleygood1 @Optus Ah yes, I well remember Telecom and the Post Office, both focused on the customer and delivering quality service.

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @LesStonehouse @Optus There is, I think I remember correctly, a period of up to 48 hours where a new service replicates across a WAN (wide area network).

  • I_Am_Lloyd_W I Am Lloyd W (@I_Am_Lloyd_W) reported from Cairns, State of Queensland

    @Optus postcode 4870, your site doesnt show an outage my fetch tv's black screen sure does

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • BenCheshire Ben Cheshire (@BenCheshire) reported

    @Optus Ive already spoken with support, noone has fixed it. Had a technician come, he didnt fix it. You must have thousands of customers with similar stories.

  • deestaros Deena Rosalky (@deestaros) reported

    @Optus Absolute shocker this morning @optus. Genuinely horrible service. I am usually quite happy with Optus, but today you've wasted hours of my time by shutting down my internet, no acknowledgement of the mistake, making me call back and waiting hours on hold.

  • Witchaywoman Jackie Ramsay (@Witchaywoman) reported

    @Optus You told us to install NBN. One day later We have no internet access. You blame NBN saying there is an outage. They say everything is fine yet the NBN modem isn’t working. Someone do something please! I have DM’d you (after online messaging with my details THREE TIMES)

  • KarenBevan4 Karen Bevan (@KarenBevan4) reported

    @Optus Of course you can reset your password if you can access your email. But sadly I can’t access my email to reset the password to my email. And I haven’t been able to find an alternative way. Possibly because I can’t get help no matter what time or day.

  • Rushil69075325 Rushil (@Rushil69075325) reported

    @Optus our mobile phone reception's quite bad in Stanhope Gardens (NSW 2768) area; with past two weeks the worst it has been. Calls drop out, if they connect at all. During a call, the other person's voice can't be heard. Is there a plan to improve connectivity there soon? Thanks

  • BethvsB BethvsBrain (@BethvsB) reported

    @ARKFAN111 @Optus And what if I don't follow those eloquently worded instructions? Will you be upset? Has the poor wittle baby been triggered by a stranger on the internet? Awh poor thing maybe you should go cry to mummy that the mean lady said mean things on internet and wouldn't go away!

  • sallydashwoodau Sally Dashwood (@sallydashwoodau) reported

    @Optus I had already been down this path. No one was very helpful at all so I left @Optus, joined @Telstra and got a sweet data deal for the family AND the new phone I wanted. My tweet wasn’t a call for assistance, I just want people to know how crap the service is

  • BigMal84 Max Allen (@BigMal84) reported

    @alvey5 @jdestoop80 @RDO11 They had no issues getting West Coast at an empty Optus Stadium though 😬

  • smws_matt Matt Bailey SMWS (@smws_matt) reported

    The 9th layer of hell is trying to cancel a service with Optus.

  • lachieeAU Lachiee (@lachieeAU) reported

    @Telstra surely u call out optus for being horrible