Optus

Optus Outage Report in Cairns, State of Queensland

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Cairns, State of Queensland 12/08/2025 16:15

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (69%)

    Internet (69%)

  2. Phone (13%)

    Phone (13%)

  3. E-mail (7%)

    E-mail (7%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @LesStonehouse @Optus There is, I think I remember correctly, a period of up to 48 hours where a new service replicates across a WAN (wide area network).

  • I_Am_Lloyd_W I Am Lloyd W (@I_Am_Lloyd_W) reported from Cairns, State of Queensland

    @Optus postcode 4870, your site doesnt show an outage my fetch tv's black screen sure does

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • MouradBenamar18 Mourad Benamar (@MouradBenamar18) reported

    @OptusSport Yes would’ve been even more enjoyable if we could actually see what is happening in these games. Your streaming service is a joke optus. Bombard us with ads on a paid service and then run it on a 480p quality that would have been terrible 10 years ago. Hope the ACCC do something.

  • Kazie151 Kazie (@Kazie151) reported

    @Fae_Blahaj @Optus That's so stupid. It costs like $10-15 to cash a cheque.

  • myinfotechpart My Info Tech Partner (@myinfotechpart) reported

    We all hear it when big companies get hacked. For example, Optus getting breached, and 10 million customers personal, including identity information exposed or Medibank exposing the customer records of 9.7 million current and former customers.

  • j_ennychu Jenny Chu 🍿 (@j_ennychu) reported

    Switched from Optus to @BelongAU - So seamless and quick to set up (they send you your SIM card for free, before even activating your plan) - $25 / month for 20GB including unlimited data banking - Uses Telstra network Big fan.

  • F1princess F1 Princess (@F1princess) reported

    @PrincessMattie1 @Optus From my memory @Optus have the worst internet in Australia. They also outsource their customer service

  • BrittA2211 Toss a Coin to Your Photographer (@BrittA2211) reported

    Alright, good ISPs for the Illawarra? My current provider has closed and bumped me onto someone else, and now I only get 1/3 of the speed I was getting before. I have NBN, but the **** NBN, I dont have FTTP. Not touching TPG or Optus, so dont even recommend them.

  • _FredMackay Fred (@_FredMackay) reported

    @BizarroLongy I was with Optus for 20 years and have honestly had maybe 1 bad experience with them, which was quickly rectified, but only with mobile. I'd never go with them for home internet, not even if they paid me. Their technical support extends to mobile and not much further.

  • JrehnJ Just Judith'n'🅰️LF / JustJudith_n_ALF @ spoutible (@JrehnJ) reported

    @VoxExSinister @mich1111au because my phone was not working. Telstra black spot ... had to make use of another's connection with Optus which also happens to be intermittent serviciing the tower. Could hold a single tweet for quite a while, then it would send when connection restored for a few seconds.

  • iceprincess_liz lizzie 🧚‍♀️ (@iceprincess_liz) reported

    @Optus your call centre service needs to step up their CS. Not happy I’ve stayed on the line for 1 hour to be told something I already knew instead of offering another option to speed up process. By the rate this is going 16yrs of being a loyal customer I’m about to switch sides.

  • debraweddall Debra Weddall (@debraweddall) reported

    Would it be possible for any corporation to deliver worse service than #Optus? I do not think so.