Optus

Optus Outage Report in Cairns, State of Queensland

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Cairns, State of Queensland 01/19/2026 21:35

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (15%)

    Phone (15%)

  3. E-mail (8%)

    E-mail (8%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @LesStonehouse @Optus There is, I think I remember correctly, a period of up to 48 hours where a new service replicates across a WAN (wide area network).

  • I_Am_Lloyd_W I Am Lloyd W (@I_Am_Lloyd_W) reported from Cairns, State of Queensland

    @Optus postcode 4870, your site doesnt show an outage my fetch tv's black screen sure does

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • MattFurlong Matt Furlong ◣ ◢ (@MattFurlong) reported

    @Optus Your team said they would come back to me. They haven't. What do you want me to do? Tell me what to do and I will do it...but I legit don't wanna spend this much time trying to sort out your issue. Please resolve it. Please someone call me. It's not hard guys.

  • MCIsgro Melissa (@MCIsgro) reported

    @Optus so your chat function / IT service isn’t available til 8am, but my husband starts work at 7:30am, and our nbn is down. This is not good enough. Your chat bot is insufficient.

  • dinkidie Dinkidie aka Di (@dinkidie) reported

    @Optus why do you guys have no service anymore it’s been going on for weeks where I get no bars of service on my phone. I am based in the hills District of New South Wales. I am just trying to understand this and why I am paying for a service I haven’t received fully in weeks.

  • Geroboy70 Gordon Millar (@Geroboy70) reported

    Text message from @Optus saying my claim for the faulty phone they sold is closed…..without the courtesy of telling me what the resolution is!!!!

  • Optus Optus (@Optus) reported

    @mickjamessport Hey Mike, sorry to see the trouble you're having with the stream at the moment. Have you been able to restart the app to see if that will play for you? If still no change send us a DM with your Optus Sport username and we'll take a further look. Rob

  • sachasold Sacha (@sachasold) reported

    @Optus I have 128.04GB of unused data. Expires in 4 days. I’m overseas. Want to donate ALL to the charity program you have. Your text/call support is telling me it’s not possible. Can you help me to help the charities? Please reply ASAP before data expires.

  • KysenGaming Kysen (@KysenGaming) reported

    Enjoying the @OptusSport #EPL coverage this year. Seeing the Ian Thorpe advert 6 times a game, laggy game coverage and about 12 adverts for Optus in each ad break. Struggling to sell ad space because the service is so bad?

  • gauravmehra14 Gaurav Mehra (@gauravmehra14) reported

    @Optus received an email saying DD didn't go through eventhough I've sufficient funds in my CC.I was also expecting an update email re poor reception in my area 2155 which didn't happen. #poorsevice #nocommunication #nocompensation..btw I've made the pmt with the same DD account

  • XanderPlooy ʎoolԀ ɹəpuɐχ ツ  (@XanderPlooy) reported

    neither the @Optus nor @Telstra iOS apps seem to support Dark Mode and opening them is like AAAAAAAA MY EYES DEAR GOD NOOOO 🙀👀

  • Jana92038429 Jana Jegathesan (@Jana92038429) reported

    @Optus Thanks for response. But optus has een assisting for last 5 days and please read my tweets it explains the terrible service and answers that was provided after 5 days of dealing with all this expect better from such a service like optus. Been patient for a while now