Optus

Optus Outage Report in Cairns, State of Queensland

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Cairns, State of Queensland 11/07/2025 01:30

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (53%)

    Internet (53%)

  2. Phone (24%)

    Phone (24%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. Wi-fi (9%)

    Wi-fi (9%)

  5. E-mail (6%)

    E-mail (6%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @LesStonehouse @Optus There is, I think I remember correctly, a period of up to 48 hours where a new service replicates across a WAN (wide area network).

  • I_Am_Lloyd_W I Am Lloyd W (@I_Am_Lloyd_W) reported from Cairns, State of Queensland

    @Optus postcode 4870, your site doesnt show an outage my fetch tv's black screen sure does

  • Granville4879 Granville #AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @JohnCoo51013646 @call_me_tomasso @Leinster_Lad @lesleygood1 @Optus Ah yes, I well remember Telecom and the Post Office, both focused on the customer and delivering quality service.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • OptusNewsRoom Optus News (@OptusNewsRoom) reported

    Optus has activated a range of initiatives as a result of the flood crisis, and established a dedicated customer hotline for those affected by the severe weather: 1800 507 581

  • SandraWhibb Sandra (@SandraWhibb) reported

    @Optus Can't ring as have had NO SERVICE for 24hrs now! In flood impacted areas this is not acceptable. Some on other networks - Telstra - are running so go fix this in Northern NSW now please.

  • call_me_tomasso Tom Osborn PhD, FRSA, Wordsmith, Thinker. (@call_me_tomasso) reported

    @DoggieWowser The answer is that Optus's 5G phone network is not very healthy around here right now. I suspected the two new phones, but it wasn't them...

  • LK2882 JK (@LK2882) reported

    @tommowaylouis @MarkMcGowanMP Outdoor transmission is negligible. At Optus they have full row / empty row / full row etc. You don’t find it odd the virus can move up and down but can’t side to side?

  • SandraWhibb Sandra (@SandraWhibb) reported

    @Optus Fix the service! NO PHONE for 24hrs now...this is not on in floods. No communication with family they were very worried. Maybe lucky that after about 12hrs my Telstra NBN came on to at least let ppl know we were okay. Fix the phones! I can't call about appts or family

  • niloy2581 Niloy Dutta (@niloy2581) reported

    @Optus sent,very very flaky service.The network status page gives an update of a faulty tower.Both phone and home wireless internet suffering .

  • ScaryJerry_TTV Scary Jerry Gaming (@ScaryJerry_TTV) reported

    @malcomtent @Optus @malcomtent never used to be, used to have some of the best customer service out of the lot of them, hence why I’ve been with them sooo long, but I agree Luckily one of the support agents that I did speak with put a credit into my account for the stuff around, was very happy

  • tassiedad Jason (@tassiedad) reported

    @jasonimms She is. I’m with Optus and lost all signal completely.

  • catsmother01 Catsmother01 (@catsmother01) reported

    @bronte__lee I’m in Sydney and between Optus and NBN, my internet is crap. Glad you are back on line.

  • na_cotic Oreo Speedwagon 💉💉💉 (@na_cotic) reported

    @pipequanta @Optus I’ve heard it’s on land in Vic. But the whole no back ups and the entire droptus network is out is bad