Optus

Optus Outage Report in Cairns, State of Queensland

Problems detected

Users are reporting problems related to: internet, phone and e-mail.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Cairns, State of Queensland 03/03/2026 23:50

March 03: Problems at Optus

Optus is having issues since 10:00 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (40%)

    Internet (40%)

  2. Phone (29%)

    Phone (29%)

  3. E-mail (12%)

    E-mail (12%)

  4. Wi-fi (10%)

    Wi-fi (10%)

  5. Total Blackout (7%)

    Total Blackout (7%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • I_Am_Lloyd_W I Am Lloyd W (@I_Am_Lloyd_W) reported from Cairns, State of Queensland

    @Optus postcode 4870, your site doesnt show an outage my fetch tv's black screen sure does

  • Granville4879 Granville #AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @JohnCoo51013646 @call_me_tomasso @Leinster_Lad @lesleygood1 @Optus Ah yes, I well remember Telecom and the Post Office, both focused on the customer and delivering quality service.

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @LesStonehouse @Optus There is, I think I remember correctly, a period of up to 48 hours where a new service replicates across a WAN (wide area network).

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • abhvor Abhishek Vora (@abhvor) reported

    @kbrspace I’ve tried every help avenue Optus has had to offer but my customers using Optus network cannot call my business and it is costing a lot to my business. I don’t know who else to turn to. Case ref # 100355947. Please HELP!

  • Stephen76 Stephen SeventySix (@Stephen76) reported

    @Optus Hi Aron, I've spoken to tech support several times, between replacing my sim, reset all connections, losing my Bluetooth and wifi connections, and doing multiples and multiples of speed tests, they agreed that it was a congestion issue, but not looking to add more data service.

  • Frankie2193 Frank (@Frankie2193) reported

    @K_Blake9 @Optus Last 2 days I’ve had issue with my Optus nbn.. as you said all connected but no internet on phones /laptops ..

  • bitcoinballer23 BitcoinBaller 🌐 (@bitcoinballer23) reported

    @Optus 30 year continuous customer here. Finished latest contract and wanted the GalaxyA51 as advertised. Was told by optus sold out, dont bother and only had more expensive S20FE as minimum. That is bait advertising. @acccgovau

  • Xam_Vanes Max Evans (@Xam_Vanes) reported

    @Optus have made multiple complaints regarding a new service and yet to hear from anyone. I've since gone to the TIO as it seems to be the only way to get y'all to listen.

  • boggeley potato man (@boggeley) reported

    @Optus do you guys have a phone number i can use to speak to a human being? trying to pay my bill and the AI chat service has been so bad i'm actively thinking about cancelling asap

  • K_Blake9 Blake (@K_Blake9) reported

    Anyone ever had this issue with their NBN? - Power light was green (normal) - Optical light was flashing green (normal) - Uni-D was flashing amber (normal) - Router said connected to the internet - Yet you couldn’t connect to the internet at all on any device. @Optus

  • Stryker_man Stryker (@Stryker_man) reported

    @Optus 1 sim in the phone & I just received family members & others in my contacts I hardly know send me a message telling me they have received family photos especially pictures of my son to there phone & I haven't sent them nothing thats a breach of privacy act which has been broken

  • abhvor Abhishek Vora (@abhvor) reported

    @kbrspace still no response to the DMs sent to Optus help team. Every day that goes by without a resolution affects my business badly. This is the fifth day my customers across 23 showroom and three states are unable to contact us.

  • dragons2194 Joe REDV YNWA (@dragons2194) reported

    @K_Blake9 @jdrama68 @Optus Yeh that was the same with me, all lights working but couldn’t connect to internet..my issue was could never reach anybody at Telstra for help..what I told you earlier was only a short term fix as it kept happening..after about 3 weeks, it just stopped happening,no problems since