Optus

Optus Outage Report in Cairns, State of Queensland

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Cairns, State of Queensland 12/10/2025 23:50

December 10: Problems at Optus

Optus is having issues since 10:00 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Phone (13%)

    Phone (13%)

  3. E-mail (7%)

    E-mail (7%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @LesStonehouse @Optus There is, I think I remember correctly, a period of up to 48 hours where a new service replicates across a WAN (wide area network).

  • I_Am_Lloyd_W I Am Lloyd W (@I_Am_Lloyd_W) reported from Cairns, State of Queensland

    @Optus postcode 4870, your site doesnt show an outage my fetch tv's black screen sure does

  • Granville4879 Granville #AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @JohnCoo51013646 @call_me_tomasso @Leinster_Lad @lesleygood1 @Optus Ah yes, I well remember Telecom and the Post Office, both focused on the customer and delivering quality service.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • vshankar90 Vijay Shankar (@vshankar90) reported

    @Optus I've contacted support and they are clueless on this simple question - What do the lights mean on the modem ?

  • NeilSpooner5 Neil Spooner (@NeilSpooner5) reported

    2021 and in Menai we get such poor mobile reception that working from home is extremely challenging. C’mon Telstra and Optus, how does a suburb 35kms from the city get such poor reception?

  • MaraisClaude Claude Marais (@MaraisClaude) reported

    @Optus Doesn't solve the problem. If they can't repair in four days that's terrible.

  • Bunba Julie-Anne Adams (@Bunba) reported

    @Optus Hi - I want 2 look @ upgrading my current modem 2 Optus Ultra Wi-Fi Modem but not change plan I'm on. I've been a over 25 year customer with Optus. Hve home phone, mobile & internet with u & used 2 have Optus Cable TV (Foxtel) - U give new pple good stuff why not loyal 1s

  • mrspearing spiro (@mrspearing) reported

    So @Optus I have just spent more time than I care trying to sort out NBN. You’ve managed to make a loyal customer move services. You managed to send me 3 modems to 2 different addresses across 2 states. Then I’ve spent from 12.30 this afternoon one both the app and phone

  • vshankar90 Vijay Shankar (@vshankar90) reported

    @Optus Jono - I've gone through all steps but no help. Can you explain what does static white lights on Nokia fastmile modem mean ?

  • RachaelHasIdeas Rachael (@RachaelHasIdeas) reported

    @Optus hello I’m trying to activate a prepaid sim but your online form will not check identity and allow me to continue. Help please.

  • zerogeewhiz Peter Anderson (@zerogeewhiz) reported

    @benjialpha I’ve used all three networks and found Telstra the least worst in Sydney. There’s still an Optus black hole in Randwick that has been there since we moved there in 1997

  • ashrehn ash rehn (@ashrehn) reported

    @Optus @Toll_Group I have twice made bookings for Toll to pick up a returned Optus 5G modem but the courier never arrives at booked time or at all. Optus if you want the modem returned, you need to come get it. #optus #tollgroup

  • madelinejlewis Madeline Lewis (@madelinejlewis) reported

    @Optus Hi there. We're getting calls about an outage in the Hunter region? One resident said there's been some local towers impacted and they can't access the internet or use their phone? Can you please give us an update?