Optus

Optus Outage Report in Cairns, State of Queensland

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Cairns, State of Queensland 01/27/2026 06:00

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Phone (15%)

    Phone (15%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (8%)

    E-mail (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @LesStonehouse @Optus There is, I think I remember correctly, a period of up to 48 hours where a new service replicates across a WAN (wide area network).

  • I_Am_Lloyd_W I Am Lloyd W (@I_Am_Lloyd_W) reported from Cairns, State of Queensland

    @Optus postcode 4870, your site doesnt show an outage my fetch tv's black screen sure does

  • Granville4879 Granville #AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @JohnCoo51013646 @call_me_tomasso @Leinster_Lad @lesleygood1 @Optus Ah yes, I well remember Telecom and the Post Office, both focused on the customer and delivering quality service.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • heidisapirate 𝕤𝕠𝕔𝕚𝕒𝕝 𝕘𝕙𝕠𝕤𝕥 👻 (@heidisapirate) reported

    @getdown01 @tofuboi1986 @Aussie_BB Yeah we had super slow internet just before we got NBN, that got fixed, and now we've been having wifi dropping from all devices every 10 odd minutes. I watch a lot of twitch, but it makes it pretty much impossible. Optus P much said that because we have 8 devices connected 1/

  • souledmysoul Craig McIntyre (@souledmysoul) reported

    @zootv93 @Optus I even cancelled my wife’s account as promised me internet on Friday and as an existing customer her the 22nd. Allegedly sent a tech to the wrong address, even though I’ve never had NBN with them. Go figure. Good luck with your issues!!

  • liquidparanoia Gareth (@liquidparanoia) reported

    I hate the children you car track Optus advert. So much. I think I’d refuse to ever use their service. Every time it comes up as pre-roll I despise them a little bit more.

  • nicole_s_12 nicole seaman (@nicole_s_12) reported

    @Optus your service is THE WORST! 1 week of trying to fix my complaint and all of your customer service reps are telling me false info. Educate your team members as they treat their customers like ****! #movingtotelstra #worstserviceprovider

  • LeeHeart94 Janet Snakehole (@LeeHeart94) reported

    Hey @Optus thanks for wasting two weeks of my life telling me that you’ll contact me to move my NBN, then later saying that I need an electrician to do it. I could have had the problem fixed and actually had the money for it then.

  • Nic_Rojas_99 Nic Rojas (@Nic_Rojas_99) reported

    @AleagueHub I enjoy Stan as a streaming service Altho if we want people who really want the best for Australian football and people running it, it’s Optus.

  • zootv93 Scott (@zootv93) reported

    @souledmysoul @Optus Optus are great when you don't need to deal with their customer services. Truly terrible. Good luck, you'll need it.

  • the_boston_rose Andy McLucas (@the_boston_rose) reported

    @Optus - 5th time I have phoned to try and get an issue resolved as my service was cancelled without any notice. Have actually been hung up on because people obviously can't answer my questions. This is not acceptable. Is that your plan for good customer service?

  • heidisapirate 𝕤𝕠𝕔𝕚𝕒𝕝 𝕘𝕙𝕠𝕤𝕥 👻 (@heidisapirate) reported

    @getdown01 @tofuboi1986 @Aussie_BB Optus dude said to use 2.4Ghz and he increased the capacity or something. That made our internet way faster, but again, still drops out over wifi. Makes sense that the basic one is crap, they want you to spend more if they can. Just frustrating that we pay so much to have issues

  • linuxbsdpirate ¢няιѕ м¢gιмρѕєу-נσηєѕ (@linuxbsdpirate) reported

    @Optus This is 4G mobile, not landline. And I sent DM already, as requested by Optus, yet as usual no follow up. I reported issues with local tower, yet as usual no follow up. Ongoing 2 year problem. I've been offered $50 credit to try to shut me up, once in 2 years.