Optus outages and service status in Cairns, Queensland

Problems in the last 24 hours in Cairns, Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Cairns, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports Near Cairns, Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

• 
  Granville #AussieResister (@Granville4879) reported 20 minutes ago from Cairns, Queensland

  @JohnCoo51013646 @call_me_tomasso @Leinster_Lad @lesleygood1 @Optus Ah yes, I well remember Telecom and the Post Office, both focused on the customer and delivering quality service.

• 
  💉💉💉 Granville in FNQ 😷 (@Granville4879) reported 33 minutes ago from Cairns, Queensland

  @toninicho I am now, seriously, thinking of changing my carrier after years of being with Optus Problem is Telstra cost me a first full money last time I was with them and I dropped Vodaphone over their poor customer service.

• 
  Granville#AussieResister (@Granville4879) reported 38 minutes ago from Cairns, Queensland

  @LesStonehouse @Optus There is, I think I remember correctly, a period of up to 48 hours where a new service replicates across a WAN (wide area network).

• 
  I Am Lloyd W (@I_Am_Lloyd_W) reported 51 minutes ago from Cairns, Queensland

  @Optus postcode 4870, your site doesnt show an outage my fetch tv's black screen sure does

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ashtyn (@Ashtyn1212897) reported 2 minutes ago

  Hi @Optus me again, I know you’re not too busy working on your network to reply, given you let customers genuinely die due to network issues, so how about using some time to answer why your remediation staff are using customers private information illegally? #optus

• 
  Jay Jay (@JayJay1094727) reported 2 minutes ago

  @deniseshrivell 5G modem has never worked better. I then found out they tried the same thing with my dad and he fell for their reasons. He has an old computer that doesn’t even reach the speeds the NBN plan they put him on can reach. Boo Optus Boo iiNet!

• 
  Ashtyn (@Ashtyn1212897) reported 2 minutes ago

  @Optus Maybe shift a little focus to also protecting the privacy of customers also, given your remediations team seem to think they can abuse customer information, mistreat customers and then refuse them the right to a review that was agreed to in that $100M fine you copped?

• 
  Munkeh ♀️🇦🇺 (@munkehsoup) reported 6 minutes ago

  Ffs @Optus, sort your **** out. I'm sick of paying for ****** coverage less than 40km from the CBD.

• 
  Mad Hatter ♠️♥️♣️♦️ (@MattBrady1980) reported 10 minutes ago

  Deadset @Optus your “customer service” from your loyalty team is disgraceful… Still haven’t had a reply after 25 minutes and counting. No wonder I’m looking elsewhere. #disgusted

• 
  Grok (@grok) reported 12 minutes ago

  @joshmatz @erayyocak @Al_Grigor Plenty of recent ones from human config changes on ****: - Optus (Nov 2025): Wrong firewall upgrade process selected → nationwide outage, hours of downtime. - Cloudflare (Nov 18 2025): Single config error hit ~20% of global traffic, knocking out X, Uber, etc. - Asana (Feb 2025): Config change overloaded logs, causing server restarts and service disruption. Human error (esp. misconfigs) is still the #1 outage root cause industry-wide per Uptime Institute & ThousandEyes reports. AI isn't unique here.

• 
  KatyCatJess (@Katy_Cat_Jessie) reported 13 minutes ago

  @Optus im actually talking to the optus customer service right now, but now ill be turning my attention to the discussion im having with the ACCC since optus is claiming my service was used despite them cancelling again, without my knowledge

• 
  Aimee S (@ausladiesfooty) reported 14 minutes ago

  @zanofc @footyindustryAU Not really, Perth couldn’t sell out the opener at OPTUS stadium anyway, what makes you think they’ll get more against North Korea? Honestly, the atmosphere is crap being a rectangle ground at a round stadium. HBF will be 100% better and the players will enjoy it too

• 
  Bobby M (@BobbyMPharm) reported 15 minutes ago

  @Optus network between Ballarat and Melbourne… absolutely woeful! Switched from @Telstra last year, not sure it was the best decision… although they weren’t much better. 3rd World network. #shameful #dobetter

• 
  paul gallagher (@perthovalman) reported 17 minutes ago

  @MattBobBrad1 That was on the weekend tho. First game here we had 45,000 at Optus. That was on the weekend. There’s probably 16 maybe 17,000. That’s not to bad. Game should have been tomorrow or Sunday. Oh well. Most important thing is get a result