Optus

Optus Outage Report in Cairns, State of Queensland

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Cairns, State of Queensland 12/28/2025 19:10

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Phone (13%)

    Phone (13%)

  3. E-mail (7%)

    E-mail (7%)

  4. Wi-fi (6%)

    Wi-fi (6%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • Granville4879 Granville #AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @JohnCoo51013646 @call_me_tomasso @Leinster_Lad @lesleygood1 @Optus Ah yes, I well remember Telecom and the Post Office, both focused on the customer and delivering quality service.

  • I_Am_Lloyd_W I Am Lloyd W (@I_Am_Lloyd_W) reported from Cairns, State of Queensland

    @Optus postcode 4870, your site doesnt show an outage my fetch tv's black screen sure does

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @LesStonehouse @Optus There is, I think I remember correctly, a period of up to 48 hours where a new service replicates across a WAN (wide area network).

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • Rushil69075325 Rushil (@Rushil69075325) reported

    @Optus our mobile phone reception's quite bad in Stanhope Gardens (NSW 2768) area; with past two weeks the worst it has been. Calls drop out, if they connect at all. During a call, the other person's voice can't be heard. Is there a plan to improve connectivity there soon? Thanks

  • hoyzrfn hoyzr (@hoyzrfn) reported

    @Telstra nah bahahaha all i wanted to say was @Optus sucks

  • Jeanette00937 susan gray (@Jeanette00937) reported

    @illuminatedkane @Optus Me too my FaceTime was deactivated thanks to @Cludoes_ he got my account activated for errors

  • edward_Neb Ben B (@edward_Neb) reported

    @Optus hi team, my phone seems to be experiencing an outage on the Sunshine Coast, any word when it will be restored?

  • HadokenAndy Andy Alucard (@HadokenAndy) reported

    @CeleryJaguar I’m with Optus and we had the same problem all of yesterday and it only fixed itself this Arco.. hope yours is sorted soon

  • MattWatson1 Matt Watson (@MattWatson1) reported

    Hey @optus How come you have customer service numbers listed as “24/7, 365 days a year” that result in dead’s ends or are disconnected? One of those is listed in your complaints policy! What a disgrace #optus #optusfail #rubbish

  • GiovanniCap89 Daniel (@GiovanniCap89) reported

    @SNAUFootball @OptusSport What a pathetic broadcaster Optus is. Horrible analysts and the games are not even in HD.

  • johnsy123aus stephen (@johnsy123aus) reported

    I buy apple 🍏 products only, today I had a problem with after changing from Telstra to Optus with everything on my Apple products , Apple technical support spent 2 hours on the phone with me trying to sort my problem, which they did, Optus couldn’t give a stuff

  • AstaBrum Alister Brumley (@AstaBrum) reported

    @Optus is a nightmare and I wish I never signed up for a service with them. Even canceling is a massive pain. Making it impossible to pay bills, no support, and overdue fees in short time periods. Would rather overpay for @Telstra services because at least they work

  • Witchaywoman Jackie Ramsay (@Witchaywoman) reported

    @Optus You told us to install NBN. One day later We have no internet access. You blame NBN saying there is an outage. They say everything is fine yet the NBN modem isn’t working. Someone do something please! I have DM’d you (after online messaging with my details THREE TIMES)