Optus

Optus Outage Report in Cairns, State of Queensland

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Cairns, State of Queensland 02/20/2026 01:00

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (23%)

    Phone (23%)

  3. E-mail (11%)

    E-mail (11%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • Granville4879 💉💉💉 Granville in FNQ 😷 (@Granville4879) reported from Cairns, State of Queensland

    @toninicho I am now, seriously, thinking of changing my carrier after years of being with Optus Problem is Telstra cost me a first full money last time I was with them and I dropped Vodaphone over their poor customer service.

  • I_Am_Lloyd_W I Am Lloyd W (@I_Am_Lloyd_W) reported from Cairns, State of Queensland

    @Optus postcode 4870, your site doesnt show an outage my fetch tv's black screen sure does

  • Granville4879 Granville #AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @JohnCoo51013646 @call_me_tomasso @Leinster_Lad @lesleygood1 @Optus Ah yes, I well remember Telecom and the Post Office, both focused on the customer and delivering quality service.

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @LesStonehouse @Optus There is, I think I remember correctly, a period of up to 48 hours where a new service replicates across a WAN (wide area network).

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • zootv93 Scott (@zootv93) reported

    @DailyRin @Optus Having unsuccessfully attempted to resolve this, log a complaint with the TIO to increase chances of timely resolution. @Optus CS & Tech Support is notoriously bad & dealing with them repetitive. A complaint via the TIO should be treated more seriously and given ‘ownership’.

  • mok_jake Jake Nelson (@mok_jake) reported

    My wife and I spend over $4k with @Optus yearly and have a tablet that's died two days after its warranty expired. We ask them for support and they they will kindly "assist" with purchasing a new tablet. We'll see what the ombudsman says under section 54. #optus #customerservice

  • c41 Pete Ottery (@c41) reported

    I switched to a Voda sim (iiNet) around the same time battery went bad... and apparently apple redid modem stuff in ios14... I wonder if there’s some network weirdness going on. Considering going to circles life (Optus) to see if that makes a difference

  • stevemedley Steve Medley (@stevemedley) reported

    @Optus how come you say accounts are open until 7pm yet when I called the message says you are closed? I tried to cancel my second fetch box on the online chat and just got forgotten

  • jvedmond Johanna Edmond (@jvedmond) reported

    @Marilynrules1 Unfortunately we moved to Telstra because of the lack of service from Optus and then Vodafone.

  • zootv93 Scott (@zootv93) reported

    @JosephGiarrata3 Having unsuccessfully attempted to resolve this, log a complaint with the TIO to increase chances of timely resolution. @Optus CS & Tech Support is notoriously bad & dealing with them repetitive. A complaint via the TIO should be treated more seriously and given ‘ownership’.

  • 7RockLists 7RockLists (@7RockLists) reported

    Hmmm. Back on. Fingers crossed. @OPTUS network has been down here for most of the day. :(

  • itsmoffee Moffee (@itsmoffee) reported from Coffs Harbour, State of New South Wales

    @Optus I’m guessing you don’t monitor the chat/message service 24/7?

  • IanHeriot Ian Heriot (@IanHeriot) reported

    @albericie @Optus Hi Emma, suggest you try iiNet or Amaysim for top customer service

  • GregLaw16 Greg Law (@GregLaw16) reported

    Having trouble with optus nbn this morning anyone else