Optus Outage in Lisbaun, Casey, State of Victoria

@Optus our two business emails have been down for 5 days. Made multiple calls. No one has helped. Next one is to the ombudsman. Please sort immediately.

@Optus OMG... you hang up because it's closing time... #iwishicoulddothatinretail

@Optus your customer service sucks... nearly getting as bad as @Telstra and that takes some beating....

Hi @Optus been trying to get in touch with your agents online via LiveChat. Still having poor NBn connection and can’t really use mobile data for all our accounts. Hope you can help!

@Optus It's Good idea to sack your Public relations manger and whoever manage your Twitter account for very poor communication/ response, if you're to survive in long term! #OptusOutage Yeah enjoying evening with 🥃

This @Optus outage is ridiculous. It’s now been 24 hours!

Ps. I’m using a Telstra service to send this tweet @Optus

@Optus because we all know your team wont bother updating anyone for another 10 hours or so. It looks like the service is coming back to life.

@optus outage. 3150 victoria. Come on guys you can do better in this day and age

When you don’t have to work tomorrow and @Optus have an outage and you can’t watch @NetflixANZ 🤬🤬

@Optus Run a business that has online booking and can't see Jack shit. Security camera can't view on mobile app due to shit internet connection in Reservoir Melbourne. OPTUS has cost me hundreds of dollars today. They will still bill me end of month. I will b taking this further.

@Optus Pathetic. Optus has white customer service and now they are taking customer disatisfaction to another level.

have to use #VPN due to @Optus intl routing issues since this afternoon

@Optus NBN Internet has been stuffed all day can’t get any websites fetch not working Netflix list goes on. #optus #nbn #outage

*******!!! @Optus you should learn something from @ThreeUK when it comes to customer service. Had problems adding credit to my UK phone before a trip. I hardly use my phone but Three whacked on 5gb for free so I wouldn’t be stressed on arrival. Legends.

I'd love for ISPs like #Optus to be more proactive around notifying customers. Monitor your network for issues, tell me if you find one. I'm much happier if you tell me about an issue than if I have to convince 1st level support that there is an outage in your network.

So you can have a look at the moment and see if you can help me with the following on the email I sent you on the phone to optus for the first time in the morning and the email from the email address is correct.....

@ktdenise @Optus Nope, we just got it installed and it was done instantly, my mate moved house with Optus, had same problem as you, changed supplier to Aussie and got it connected the next day.

@ktdenise @Optus No, Aussie Broadband and Mate are by far better and have a lot better customer service.

Doing a name change with @Optus is possibly THE most humiliating of all name change experiences. I'm not a different person so please don't treat me as such.

@jewitt12 @pieman_78 Agree, is worth any slight drop in coverage. Online chat has always sorted any issues reasonably quickly as well. Recommend the Fetch box to get Optus Sport on to your box at home, is like $10 extra a month.

@Optus Your customers service is ridiculous!! I spoken with your staff on phone to book in NBN services on 16 April 2019. End up with no show, I called to find out I been told my appointment not been finalised!! They rescheduled me on 29 May 2019.!!

@Optus Your technician said I wasn’t home. I was home all morning. I did not hear any knock on my door. Not even a call or message to me. And again they rescheduled on 6 May 2019. What a customer service

Turns on data roaming and it connects to optus... settings>data>network> @Telstra 🙏🏻

@Optus Optus app service shows service unavailable!! Called to Optus put me on hold transfer me to other departments and call hung up. I want to get my Optus perks work!! This is not acceptable service!!

@Optus Yup - bought some extra data and continued to use the Optus 4g to power my household. I will be sending the bill the way of Telstra if they ever try to resolved the issue :(

@Optus I am Optus customer and tried to book discounts HOYTS movie tickets. Website is not working

@thetrotter13 @WestCoastEagles Absolutely outcoached. Same as v Ess at Optus last yr....Simo waiting for our soft lads to fix it .....when your in Q2 and the game is gone ****** move the chess pieces Simo!!

@JohnBirmingham @Telstra @Optus Oh I feel your pain. I had to organise internet with a fixed IP address for my Mum’s home security cams. She kept cancelling her internet account because “I don’t use that rubbish” and setting up new, costly phone accounts that involved cancel fees. #dayslost

@mik_rosser @verbaliza That sort of makes no sense because it’s generally the gaining provider who would be at fault. So if you want to connect with Telco B for NBN it’s on Telco B. If Telco A (Optus) keep billing you that is different issue not necessarily connected to a new connection.

Turns out the fastest way to get service in a Telstra store is to walk in with an Optus bag in your hand

@JohnBirmingham @Telstra @Optus I used to pay my dad's bigpond account (in his name, my cc direct debit deets). When he died I tried to cancel the account. Imagine how that went.

@Pamelanicholls6 @andrewofoz @JaneCaro @Telstra I do that too, using my phone as a hotspot. But that chews through the data allowance and they (in my case Optus) don't let you have extra phone data because the internet is down. They still charge $10 a Gb for extra usage over the monthly allowance.

@_Michelangelo__ @Optus Now see, I had TPG a while ago and hated it. Terrible connectivity, terrible customer service, tech didn't show up when I took the day off to be home for him, then wouldn't cancel my account. So, yeah. They all suck.

@Optus your wifi sucks BIG TIME

@Optus @HuaweiMobileAU Try connecting me a fkn phone line - 1 month no phone - you guys suck so bad

@mjrowland68 @BreakfastNews I was getting faster speeds on the Optus cable network 15 years ago. NBN means slower and more expensive service in my area.

Hello @Optus, I am at Osway St, Broadmeadows VIC. The internet is too slow. It has been slow for a long time.

Well after 15 years it’s see ya @Optus & hello @Telstra I can’t believe in 2019 Optus cannot provide a 4G service in Prahran & they don’t have any plans to upgrade that black spot either. It baffles me. Oh well, a complaint to the TIO means I pay nothing to leave. #ByeFelicia

@Optus, help! My nbn isn’t working. I’ve tried the old “off and on again” trick and I can’t see any outages in my area. Can’t get through to technical support “too busy”.

Just when I thought @Optus was finally doing right by me their inept customer service staff had to go wreck everything again. Guess I’ll be changing mobile providers.

@heart_explodes @Optus Sounds like the issue I had. Apart from the one text I didn't get anything... I find the best way is to be all to Optus over phone. Webchat nothing seems to be done

@jendudley You forgot to @Telstra and @NBN_Australia. I don't feel so bad now, at least @optus replied to my tweets.

@Optus hello 👋 why is it so hard to reach optus, called twice with no return calls:( I received my nbn & router yesterday morning but the nbn has been blinking the whole day. Need help!

@Optus can you please help me activating my 4g plus modem i picked up this morning! Very frustrating as I would like to use it at home and get no response from technical support, phone or chat . Please help

@Optus This is still a major issue. At peak hours we get glacial speeds where even loading a Twitter feed is problematic. The coverage map is not correct for the area at the end of collins street in Melbourne around 750. Was never an issue before. Something has changed.

@mipearson They had a cable outage at our place. My ticket got merged with someone else’s somehow, and I’ve spent the past 2 weeks telling Optus when they call me that they have the wrong number for a call I didn’t open. My issue did get resolved, but I bet that other customer is cranky

@mipearson My Optus DSL has been dropping PPPoE auth and DNS once every couple of hours for the last few months and I haven’t tried to fix it because I know contacting Optus about it is such a ***********.

@Optus Mobile reception is poor. Will deal with it tomorrow.

@Optus Hi, I tried phoning 131344 to report from my mobile but the signal dropped out. Still no phone line or internet.

@Optus internet, both fixed (not NBN) & mobile, in 2170 is not working correctly Everything takes forever to load or drops out; incl. 📱💻🎮📺🎞& #Optus fetchbox Has been like this since we had no internet at all on Thursday afternoon... #SOS

@csgo_bunny @Optus Yeah, still never gonna go with Telstra, when they can't even install a simple phone line when it's been booked in, yet still want to charge you for a service you don't have because they clicked it as 'on' in their system...

@clean_FN @CaqnsSZN @xOptus @Centrickz @GthotshotY oooo shiittt, he just called you out. Caqns wanna see your nut! but you also sent your nut to Optus which is pretty bad tooo soooooooo...

@Optus I can't believe that there is yet another outage right now. I just checked with your customer service team and there is no expected resolution time. I'm very disappointed

Using my 4G to let @Optus know how crap there internet is !

@csgo_bunny @Optus **** U OPTUS I WAS PLAYING LEAGUE

@csgo_bunny @Optus Its fine! Apparently they are fixing shit in our area. Been saying same shit for 10 years

Issue resolved after talking to optus technician on live chat.

@BubbleMan_oOO @wendoureeswans @JustDoGood3 I am with an Optus reseller and I received Clive crap. Also one from PHON telling me to back coal.

@tall_reid @StationeryStyle @Optus Here too. And it's still ongoing, tonight's @Optus coverage is the worst so far. Trying to watch a film on @SBSOnDemand, I get about 3 seconds of streaming, then 20-30 seconds of buffering. At this rate this 1hr 50min film is going to take me hours to get through. 😠