Optus Outage in Morisset East, Lake Macquarie Shire, State of New South Wales

@Optus hello, I received spam email this week claiming to be Optus & confirming that I had increased my laptop data usage with Optus. I never increased my data usage. Can you now confirm with me that my laptop/mobile plan hasn’t been changed? Thanks.

@albericie @Optus Good luck! Feel your pain. Left the big telcos a few years back. With a smaller isp now - much happier with the customer service

Hey @Optus I moved house today and notwithstanding 3 weeks notice - guess what - no internet connection at my new house - and btw your “customer service” sucks - just time wasting useless conversations- how does a very long term loyal customer speak to someone who might fix this?

Optus having a problem with 4G data on iPhone 12.

@simonhill1894 The A-League won't be the same without you. Football in general won't be the same without you. Thanks for your service. Hope to hear you somewhere down the road. Maybe some place called Optus

@Hillysfarms @Telstra I reckon telstra coverage in metro areas is third after optus and Vodafone, its terrible here in Newcastle

@a_choros **** Telstra, marry Vodafone, kill Optus... Truth be told I’d prefer to kill Telstra while screaming **** you and have an ongoing FWB with Vodafone and just leave Optus alone

@perthovalman @kevinperry @TheWorldGame @SBS @ALeague @premierleague @Craig_Foster @LucyZelic A cash-strapped FTA network does its best but has no hope of competing with Foxtel (itself scaling back football coverage in the face of its own financial woes) and Optus. I'd blame the government before pointing a finger at SBS.

I’ve phoned @Optus customer service 3 days in a row and you’ve YET to rectify this issue, despite advising you have. This is incredibly poor form, deplorable in fact 😡

@Optus @7mate take your ads off appearing as every second one! I will never use your service due to this. Biggest pet peeve, waste of money on your marketing side #idiots #advertising

.@TPG_Telecom Trying to port my TPG no from TPG’s Optus to Vodaphone network. Spent countless hrs calling helpdesk every day, talked to supervisiors, waited days for engineers to investigate. Been waiting 20 DAYS, still not working. This is ridiculous. Fix this!!

@Optus what the hell is going on with the network in Campbelltown NSW? The network coverage map is way off! I can barely get 1 bar of 4g reception for MONTHS! I've been a long standing customer (10+ yrs) and unfortunately I'm tied to this contract! INVESTIGATE AND FIX THE ISSUE!!

@Optus how come if I’m a prepay customer I can select a $20 international roaming data plan with 10gig over 14 days but if I’m on a plan I have to select a $10per day for 1 gig add on? Seems sorta cruddy for your plan based customers.

@bjdavi Hi there, Ben. I'm sorry to hear you had faced issues with your previous Optus service. If you still need any assistance, please feel free to send us a DM so I can look further into this for you. - Medina

After switching from @Optus to @Telstra a few months ago I find network coverage is a lot better and customer service way better

@Keep_Dem_Honest Ive left Optus too! Will never go back. Horrendous service (or lack thereof)!

@chaser No signal here with Optus so that is ideal.

omg so seems to be some problem with Optus, can't get text messages from certain ppl, like my daughter (although she sent multiple then some arrived in bulk but not most recent) and MyGov to log in, can get texts from my other 2 children

@Optus I’ve spoken to several people at Optus and sent numerous messages. Thanks but am not interested in going through it all again. Optus knows my issue. Just fix it please?

@GladysB Miss you Gladys. I’ve been a happy Optus customer for years 🤩

@GladysB I will never use Optus given they stand for corruption