Optus Outage in Morisset East, Lake Macquarie Shire, State of New South Wales

@Optus have “technical errors” if you are trying to get technical help with NBN. That’s what I was told when transferred to NBN tech help desk, after another ridiculous amount of phone time.

@Optus PLEASE PLEASE PLEASE STOP with the hard sell sales pith to try to lock me into a contract every damn time i need to speak to one of you people. DISGRACEFUL

@joshgnosis I’e tweeted Optus for help/advice, tried online chat twice … nothing.

As an @optus customer I haven’t received any correspondence regarding the data breach and have no idea if my data has been compromised.

@janine_hendry Cancel contracts with Optus? Urgent enough?

@Optus was chatting to someone on app messaging service re Fetch TV. App has dropped out 'Technical problem'. Can someone please help me ASAP.

@Optus hello, I received spam email this week claiming to be Optus & confirming that I had increased my laptop data usage with Optus. I never increased my data usage. Can you now confirm with me that my laptop/mobile plan hasn’t been changed? Thanks.

@albericie @Optus Good luck! Feel your pain. Left the big telcos a few years back. With a smaller isp now - much happier with the customer service

Hey @Optus I moved house today and notwithstanding 3 weeks notice - guess what - no internet connection at my new house - and btw your “customer service” sucks - just time wasting useless conversations- how does a very long term loyal customer speak to someone who might fix this?

Optus having a problem with 4G data on iPhone 12.

@simonhill1894 The A-League won't be the same without you. Football in general won't be the same without you. Thanks for your service. Hope to hear you somewhere down the road. Maybe some place called Optus

@Hillysfarms @Telstra I reckon telstra coverage in metro areas is third after optus and Vodafone, its terrible here in Newcastle

@a_choros **** Telstra, marry Vodafone, kill Optus... Truth be told I’d prefer to kill Telstra while screaming **** you and have an ongoing FWB with Vodafone and just leave Optus alone

@perthovalman @kevinperry @TheWorldGame @SBS @ALeague @premierleague @Craig_Foster @LucyZelic A cash-strapped FTA network does its best but has no hope of competing with Foxtel (itself scaling back football coverage in the face of its own financial woes) and Optus. I'd blame the government before pointing a finger at SBS.

I’ve phoned @Optus customer service 3 days in a row and you’ve YET to rectify this issue, despite advising you have. This is incredibly poor form, deplorable in fact 😡

@Optus @7mate take your ads off appearing as every second one! I will never use your service due to this. Biggest pet peeve, waste of money on your marketing side #idiots #advertising

.@TPG_Telecom Trying to port my TPG no from TPG’s Optus to Vodaphone network. Spent countless hrs calling helpdesk every day, talked to supervisiors, waited days for engineers to investigate. Been waiting 20 DAYS, still not working. This is ridiculous. Fix this!!

**** you @ShitFuckery1 and your optus posts today. It raised the hairs on my testicles and i thought it might be fun to have the new owner of my cable removed, as it is blocking my driveway and no longer used. Fark. Never realised how hard it is to find a NBN contact point. Right

@judi_francis @Optus Inbox me now for help

@Optus what the hell going on …I’m getting REPEATED messages by the dozen from my daughters iphone to my iPhone (TELSTRA customer!) Is this part of your hacked problem. Please help it’s driving us crazy!!

@Optus customer for 8 years and had the worst experience in a optus store , trying to send my phone trough insurance claim , whle on the phone Got accused , offend , abused ( my only lucky was the store manager that was in store and was on my side) still noone could find my phone

@Tayzlor @NBN_Australia @elonmusk CBDs were served by fibre well before NBN was ever dreamt up. Unis also had fibre - AARNet. The problem was residential, the failing copper, poor Optus cable. Unfortunately the market was doing nothing as Telstra controlled it all.

@ShitFuckery1 Whenever I've had a problem with teleco companies it's always with Optus, they're atrocious will push it until the ombudsman is about to hit them with a fine and then they cave, and nothing has changed since Binchicken took hold of the reins

(1) How has @Optus handled the #DataBreach? 1/. #PR advised "radio silence" - less said the better 2/. Send subtle messages out via the Government 3/. Deflect customers with overt phrasing on support calls 4/. Wait until the timing is right to launch the 'positivity campaign'

all i want is to buy a new phone but all the optus employees are so rude and make me anxious 😞

Is it possible for a telecommunications company to have worse Customer Service than Optus ? If you don't have an Optus App, or use their website...they don't want to deal with you. letters. Emails and phone calls are NOT acceptable 😵‍💫 Management doesn't care !

Why is Optus so bad at customer service ? It's like they don't care if the service is so bad that you leave ?😯