Optus Outage Report in Penrith Municipality, State of New South Wales
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Problems in the last 24 hours in Penrith Municipality, State of New South Wales
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Penrith Municipality and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 14: Problems at Optus
Optus is having issues since 04:00 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (45%)
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Phone (34%)
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Total Blackout (8%)
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Wi-fi (8%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near Penrith Municipality, State of New South Wales
The most recent Optus outage reports came from the following cities: Sydney.
City | Problem Type | Report Time |
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Total Blackout | ||
Internet | ||
Internet | ||
Internet | ||
Internet | ||
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports Near Penrith Municipality, State of New South Wales
Latest outage, problems and issue reports in Penrith Municipality and nearby locations:
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💧RichardB ActiveCitizen (@BoultR) reported from Sydney, State of New South Wales
@geoff_wales Was with Amaysim. Good service, great price But, Optus transmission just doesn't work in my new apartment! So had to say goodbye to Amaysim, reluctantly.
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RickyV (@trickyricky_12) reported from Sydney, State of New South Wales
**** @Optus I'm not caving in 🤪
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Ryan T Yule (@rtyule) reported from Sydney, State of New South Wales
@wwos can you please **** these Wagner and Optus commercials off please. #ashes2019 #Ashes19 #ashes
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Reg Boyle (@EICostheta) reported from Sydney, State of New South Wales
@myknittingwool @Auspol So many. Even my own mobile Optus network module for when the NBN crashes. These adds even overide the mute. I'm pretty sure its Google selling ad space.
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MEGAN SAMUEL (@meggsie79) reported from Sydney, State of New South Wales
@CynicalAU @Optus @TPG_Telecom Don’t do it @TPG_Telecom are terrible. At present we haven’t had email access for almost 3 days and they seem in no rush to rectify the issue. Also my NBN installation was an experience I’d prefer to forget. 15 missed appointments and sub-standard speeds
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Mike Pearsall (@MikePearsall93) reported from Sydney, State of New South Wales
Compare this to @Optus taking 6 weeks and four different plans to move my internet service 3 doors down in the same street. 😒
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Steven Quilty (@Stevenqoz) reported from Sydney, State of New South Wales
@DeanRosario We did pay $130 a month Foxtel, now get Optus EPL, get Netflix thru a daughters login, Stan with Optus and Kayo thru my son’s second log in. Upshot we threatened to bin Foxtel and now get it for $39. Selfish but was so happy when Foxtel had all EPL. Optus very good now👍
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Sarah McPhee (@_SarahMcPhee) reported from Sydney, State of New South Wales
When you've been an @Optus customer for more than a decade but their credit team denies your new phone request because you have a QLD licence and live in Sydney. Waste of a day.
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Josh Mckinnon (@corduroy) reported from Faulconbridge, State of New South Wales
Optus 4G has been rubbish all afternoon. Not completely broken, just bad. I presume it’s DNS somehow.
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Beau 🏳️🌈 (@BeauGiles) reported from Sydney, State of New South Wales
@zacorytaylor I just moved to Vodafone today, $45 for 50GB Considered Optus, but new plans are awful compared to a few weeks back (since Telstra played their cards, now the others are moving too)
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Chelsea Feltham (@paloappie) reported from Sydney, State of New South Wales
@Optus I need some help from someone who isn’t totally incompetent. I’ve been without internet for a couple of weeks now and I’m getting the run around from your call centres once again (this seems to be a regular occurrence) and I’m about ready to make a complaint to the TIO
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Scott (@scott_thewspot) reported from Sydney, State of New South Wales
@zyzzyvamedia @adam_turner @Optus I never call optus for support, I've fixed all my issues via their twitter.
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Ryan T Yule (@rtyule) reported from Sydney, State of New South Wales
@wwos would you kindly **** these Wagner and Optus commercials off. #ashes2019 #Ashes19
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2144Superman (@superman2144) reported from Sydney, State of New South Wales
@Optus @networkoutage why is my nbn not working at Cumberland Rd, Auburn 2144 ...
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SKYLXRK (@skylxrksays) reported from Sydney, State of New South Wales
Another day another NBN outage... and right as I got home. Pleeeease don’t let this turn into an ongoing saga like it was with Optus HFC 🙃
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Mike Joskii (@imJoskii) reported from Sydney, State of New South Wales
Still having connection issues but noticed Optus are doing upgrades to my area, which explains it. Could be good to go as soon as this weekend or as far as mid-Sept. Can likely still stream Judgement.
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Vel (@DemonicVel) reported from Sydney, State of New South Wales
@LurkingWolfox @hendikins Depending on how plans shape up next year might switch to optus. I have 0 issues with the Telstra network, and you couldnt pay me to ever use Vodafone again as their coverage in the train to work is useless.
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Vicksw (@VickswFett) reported from Sydney, State of New South Wales
@Optus canceled (without my consent) my previous contract with unlimited internet and the way the solve the problem was forcing their new plans with limited data at home. Internet services in Australia are the worst I’ve seen. 😪
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Chelsea Feltham (@paloappie) reported from Sydney, State of New South Wales
After two weeks of no internet with @Optus due to “back end issues” with my relocation, I was told it could be a further 21 days to get connected. I cancelled my service. 30 mins after submitting the form on the @Aussie_BB website, my NBN was connected. Customer service folks!
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Newbie_I_Am (@nuenp) reported from Sydney, State of New South Wales
Tonight marks another @Telstra #fail. Simple request to port a no. over and it has taken a week to do! Then I find out the the issue is from @Telstra end #WTF. Moving my services to @Optus #incompetent #telstrafail
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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🇵🇸 Paul A. Thomas 🇸🇾 (@Hey_NicePhoto) reported
@Optus My brother has been waiting more than 40 minutes for you to send him a verification (MFA) email. Is there anyone there qualified to provide support? In my 16 years running a helpdesk, I have never seen such incompetence.
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Sceptic Plymptonele 🇺🇦 (@SPlymptonele) reported
So if a new Customer is not happy to provide documents on line then confirmation from a JP or a company representative should suffice. When documents ARE provided online then they should be immediately deleted once sighted. @acccgovau #accc #Auspol2023 @Optus
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Mwana wako (@zishisurboi) reported
@AlMacca84 @Optus It's like you guys were doing great I was happy giving you my money now I'm just sad because I don't really have a choice...and no switching it off won't help....
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🦉🦆Watershedd🦜🦉 (@Watershedd) reported
Optus: *Forces me onto NBN during lockdown with outright lies. *Tell me fees won't change, up it a few months later. *Damage roof at installation, resulting in plaster damage. *Enable data theft, refuse to explain extent. *Now up the fee by $4 pm. NOT HAPPY OPTUS.
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Robba (@Muza2206) reported
@Optus Had to go through 12 verifications before my issue is resolved. You require my Address , DOB, Phone number, e-mail, four code verifications, then driver Licence number, Licence expiry, and Licence card number. Have you all lost your senses? #DitchOptus
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Clara Leigh (@clara_leighw) reported
@Optus is there another way to talk to support other than phone calls and app support chat? The person I’m talking to kinda insulted me and won’t transfer me to someone else and I’m not good with calls
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Desiree Gregory (@DeziGregory) reported
@Optus Thank you, Anthony, Talia & Tigs for your assistance, informed product knowledge, & quality customer service. Finally the issue is resolved 👍
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reshma (@reshmamaryrobin) reported
Cause behind your back. I told them how to help you. Because you deserve that and when you’re ready for it. I promise you will. Because you don’t need bad Optus management mentors. Get rid of em.
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DK (@DkRanay) reported
Hey @Optus Explain why, after going to the TIO and having you cancel my plans, you send ME a bill when you actually OWE ME money??!
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Josh (@Konicc23) reported
@Optus internet down in melbourne coburg when will it be fixed??