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Optus

Optus service status in Turramurra, New South Wales

Why is my Optus service not working?

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Full Outage Map

Problems in the last 24 hours in Turramurra, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Turramurra, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 8: Problems at Optus

Optus is having issues since 03:40 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  • 38% Internet (38%)
  • 29% Phone (29%)
  • 14% E-mail (14%)
  • 12% Wi-fi (12%)
  • 6% Total Blackout (6%)
  • 1% TV (1%)

Live Outage Map Near Turramurra, New South Wales

The most recent Optus outage reports came from the following cities: Sydney, and Clareville.

CityProblem TypeReport Time
Sydney Internet 1 day ago
Sydney Internet 5 days ago
Sydney Internet 6 days ago
Sydney Phone 8 days ago
Sydney Internet 9 days ago
Sydney Wi-fi 10 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Turramurra, New South Wales

Latest outage, problems and issue reports in Turramurra and nearby locations:

  • GLShootsPhotos
    Gavin (@GLShootsPhotos) reported from Sydney, New South Wales

    @ChannyBH @Optus ********* overseas customer service

  • MicallefPhilip
    Philip Micallef (@MicallefPhilip) reported from Sydney, New South Wales

    @olygeorge_ @Optus I have decent internet but my problem is I'm technologically illiterate

  • Maserazif
    ماسيراظيف (@Maserazif) reported from Sydney, New South Wales

    $41 for 105gb of data is insane. Only Optus can do it. Malaysian Telco companies could never

  • bennie919
    Trevor Romer (@bennie919) reported from Sydney, New South Wales

    Remind me.... this is the 21st Century & we supposedly have a mostly fibre internet network @NBN_Australia. So why is it that the slightest wind & I lose connection @Optus I've lost count of how many times our internet has gone down this evening.

  • vanwaitsy
    Angela 🔰🔰🔰 (@vanwaitsy) reported from Sydney, New South Wales

    @YorkieRed_Jojo I watched the match...never miss one....but I'm with Optus and any BBC or sky sports clips are licensed here. I haven't seen the reverse angle 😭

  • nickovasent
    Nicholas Sommerville (@nickovasent) reported from Sydney, New South Wales

    @Sjopinion10 $15 a month to watch every Live PL and Champs League game on Optus Sport down under

  • paulof77
    Paul Farrell (@paulof77) reported from Sydney, New South Wales

    @Optus heard worst customer service story today. Colleague received a birthday gift of an Apple Watch but received the large face instead of smaller face and cannot exchange even when unopened and in the plastic @Apple cannot help but were equally shocked at how crap this is

  • maxymedia
    Scott Maxworthy (@maxymedia) reported from Sydney, New South Wales

    @Optus network is down again at Sans Souci - about the fourth time today! 🙁

  • foadfadaghi
    Foad Fadaghi (@foadfadaghi) reported from Sydney, New South Wales

    4K wars - Optus to show the Tokyo 2020 Olympics in 4K Ultra HD to its 5G Home customers - meanwhile Foxtel has the only broadcast 4K satellite service in AU. Wonder if nbn or Telstra will join the 4K battles! 📺 #Telsyte

  • _afouad
    Amr Fouad (@_afouad) reported from Sydney, New South Wales

    @Optus It has been like that for more than month ! Not sure what make it impossible to track the issue , the support is asking me to use a different device, that's brilliant it took them a month to send a generic response !!! #badcustomerservice #upyourgame @OptusSport

  • alix_thoeming
    Dr Alix Thoeming (@alix_thoeming) reported from Sydney, New South Wales

    Wow I really love saying “I used to be an Apple technician” and then having the job of an Apple technician explained to me in a conversation with Optus support, who are trying to make me pay $229 for what is very clearly normal wear & tear.

  • p_terg
    🔥₽๎ᝤᶒя ᶢ ᶃเ𐤄𐤄ᦳ𐌏ᠡ💧 (@p_terg) reported from Sydney, New South Wales

    Nope. Call dropped out at Eveleigh. One of them is trying again. I hope this one is with Optus bc their service is crap beteeen here and Homebush.

  • Jess_ms
    Jess (@Jess_ms) reported from Sydney, New South Wales

    @Optus cutting off all internet with zero notification of NBN cutover date and 1 hour later chat people zero help. Only work from home and studying for masters online. Ombudsman tomorrow, yet again.

  • laurenjcapelin
    Lauren Capelin ⚡️ (@laurenjcapelin) reported from Sydney, New South Wales

    @annie_parker @slace @Telstra It’s so bullshit. Optus just as bad and it takes up to 48 hrs for it to let you know you’ve hit your limits. In this real time world that is criminal I reckon.

  • vijayarumugam
    Vijay Arumugam (@vijayarumugam) reported from Sydney, New South Wales

    @AndrewFaulkner9 That's a proven thing at the Adelaide Oval. Optus hasn't covered itself with glory during this D/N Test. On the other hand, even during the WACA days, Perth was never a Test-crowd city. Adelaide, on the other hand, has a good tradition of Test match crowds, for a long time.

  • Haydos195
    Santa’s Naughty List: Haydos 😈 (@Haydos195) reported from Sydney, New South Wales

    @optus i like how the outages page says we’ll try to keep interruptions to a minimum, ive had no service or limited service for nearly 48hours. not happy when i use it for work as well as personal use 😒

  • gguccivante
    Stefanie (@gguccivante) reported from Sydney, New South Wales

    @BTSTRAYA They use the optus network so it’ll be the same as now since you’re already on Optus :)

  • camozspurs
    Cameron Whyte (@camozspurs) reported from Sydney, New South Wales

    @Kezzacarpenter @Optus Yes but it’s working ok now they have there own NBN support team and you get a case manager so not as bad as I thought

  • maxymedia
    Scott Maxworthy (@maxymedia) reported from Sydney, New South Wales

    @Optus - fyi internet down again in Sans Souci over the last 30 minutes. Yes everything rebooted, checked the website.

  • EICostheta
    Reg Boyle (@EICostheta) reported from Sydney, New South Wales

    @SaveOurForests_ That Victorian brown coal power station was owned by carpetbagging French. Should NEVER have been built and none of those Elect suppliers say where they're based. Optus is Singapore. Telstra did no one any favours.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • geoff_craig
    Slim 🏏🐶🥃🛩🐝🍯 (@geoff_craig) reported

    @binge having issues tonight? Why do I have to keep signing in? Is it your ***** or @Optus the unreliable 5G?

  • Optus
    Optus (@Optus) reported

    @WayneOBrien9 Hey Wayne, sorry to hear you're having some issues with your service still. If you'd like some further info, please send us through a DM with your full landline number or broadband username (which you can get from your latest Optus bill). George

  • PippaKK
    Pippa Kulmar (@PippaKK) reported

    @Optus You should have a dm from me. It says there’s no fault on the network status

  • MiaFerreira
    MiaFerreira (@MiaFerreira) reported

    @Optus Finally getting NBN - yay! BUT have been asked to pay a cancellation fee (we never asked to cancel - got told that we had to wait for NBN equipment to become available again) plus the installation, AND we can't keep the same home phone number either apparently!! 🤦

  • steelermac6
    Billy Mc (@steelermac6) reported

    @Optus again issues with NBN internet not working!!!

  • 0watchthisspace
    db (@0watchthisspace) reported

    @Optus you useless *******. @ScottMorrisonMP all ******* productivity out the ******* window because these useless ***** can't provide anything resembling a decent ******* service #auspol

  • labratqld
    Andrew Stewart (@labratqld) reported

    Hey @Optus how do we go about reporting a dead zone in the middle of a growing residential area? Calls drop constantly, even the nearby shopping centre I only get 1 bar of H+, it's awful service, almost ready to switch it's that bad

  • wolfcat
    Wolf, yes that is my name. (@wolfcat) reported

    @swearyanthony @VodafoneAU 24 min to 48 min would be acceptable, not hours, esp when you have told them what the issue is. I think it took optus over a day to fix it when they blocked bitly a few years back as well.

  • Jadeo_In_Oz
    That Jade..... (@Jadeo_In_Oz) reported

    I'd love to complain to @Optus about my terrible level of mobile internet connectivity, but it will have to wait until I connect to WiFi 😐

  • gothamgrrls
    📽 (@gothamgrrls) reported

    someone should give me front row seats at optus hahaha no i won’t jump the fence and cause problems when the boys start to lose hahaha no not at all hahah why suggest that