Optus outages and service status in Turramurra, New South Wales

Problems in the last 24 hours in Turramurra, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Turramurra, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

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  Dave (@Dave87990998) reported 20 seconds ago

  Frederick has never kicked multiple goals outside optus @freodockers

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  Ross Vallance (@ross_vallance) reported 59 seconds ago

  @blu_boys @Optus If you bank with commonwealth they have a deal with more. It uses the Telstra network, usually 25% off with an already well priced plan.

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  Optus Help (@optus_help) reported 1 minute ago

  @Joshdabagger Hi Josho, apologies for any inconvenience this may have caused. Optus is reducing the number of mobile plans across its product range to simplify our systems and processes so we can provide an improved service to customers. If you have any further questions or concerns around this change, please feel free to send us a Direct Message. Aman

• 
  Optus Help (@optus_help) reported 9 minutes ago

  @zanekyal Hey, Nicole. It appears that the screenshot shown captures a partially completed Speed Test for your connection to the Optus Mobile Network, as opposed to the same Wi-Fi connection as your TV. We would recommend connecting your phone to the same Wi-Fi connection and completing this again. Should there be any further concerns after this, please don't hesitate to send us a Direct Message, where we can verify some additional information and assist further. - Dillon

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  Osman オスマン 🏆20x 🇨🇨🇱🇧🇵🇸🇸🇩🍉 (@ozman024) reported 10 minutes ago

  @khalilkayalKK I had Optus subscription for free because I was an Optus customer

• 
  Optus (@Optus) reported 13 minutes ago

  Thank you for contacting us and highlighting this issue. I'm sorry to learn that you're having trouble activating your service. If you can find someone to share their hotspot with you or access free Wi-Fi, you can download the Optus App to resolve this. If that's not feasible, an Optus representative will be available in-store to help you sort this out. - Robyn

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  Jason Anders (@Jet_Anders) reported 16 minutes ago

  @Optus @Optus I also have been experiencing problems with apps loading despite having 4G.

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  BeardsCantRave (@ayyyitspete) reported 18 minutes ago

  @BillKoala @mikjcal Just went to Coles mobile, same Optus network. You can go the $240/yr with 210GB or cheaper option which is usually $220/145GB a year but currently on special at Coles for $179 first year plus an extra 30Gb for the first year. Unused data also rolls over..

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  Mark Symons (@SymonsYahoo) reported 20 minutes ago

  @ronInBendigo A clear sign that corporate management wishes to frustrate and alienate customers. No just due to the decision but principally due to the inevitable decline e to disastrous levels of customer service and systems reliability. The much reviled Optus is a case in point: dreadful customer service and numerous life-threatening outages as a result inadequate staff processes and failed procedures. I would love to see the risk assessments carried out by both companies, in relation to both real and reputation risk.

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  Eryn (@payneerynn) reported 23 minutes ago

  @Tiger27745120 Thank the lord, thought i was the only one. am on the phone to optus now. The day before the ausalert message i was forced to update my phone. a S25 Ultra samsung. Ever since that and simultaneously the AUSALERT message i have nothing but connectivity issues.