Optus Outage in Upper Mudgeeraba, Gold Coast, State of Queensland

“I never thought it would happen but 2020 has thrown up some weird things. I would love to see an AFL Grand Final at Optus Stadium and I would love for us to be there.” Naitanui

@Optus Mate. Soooo many people working from home, kids at home, trying to stay connected with family and friends. Not even close to acceptable. At least give us an eta for fix. Honestly just get it together.

@Optus how long will network be out for in 4223!!!! Need to work from home!!! No phone or internet... help!

@Optus your service is shit, techs don’t listen. Not very happy having to reboot my internet every two minutes.

@Optus NBN is a reoccurring horror movie where you go from one work order to the next with no one able to deliver a completed service. #NBNFAIL

@andrewzed3 @TurnbullMalcolm I have tried to use it after having @optus connect the business plan with a charity I volunteer for and it’s embarrassing. We will keep the ADSL as long as we can and try to find a better solution. Australian’s have been ripped off!

**** is wrong with optus ko ******* service smh

My internet was down for 2 months, it has only been back two weeks then you hit me with this shit. Like man, I have to use my missus hotspot to even play because I made the mistake of having Optus as a mobile provider as well. Highly disappointed.

Having a good 4G 4 level optus signal nerang today this morning 9am

@Optus ARE TERRIBLE!!!! Forever wasting my life on the phone going around in circles!!!!

@Optus ARE TERRIBLE. I have never dealt with a provider like it!!!!

Problem of 4G Outage, there was no reported outage, if you are experiencing outage, you really should telephone this in to technical support team; There's 4 different types of 4G & other network protocol, Spectrum & Plus that info helps diagnostics.; Optus Customer Service 131344

Phoned optus customer care to report problem, voice prompts said was closed 3G optus mobile still functions, 4G receiving from Nerang damaged during yesterday night lightening storm, (thank you 3G long range and stood up firmly against it all, obviously a better design) @Optus

@BreakfastNews During oldful beging era of mobile phones, they was equipped with voicemail, I certainly detest technology that converting voicemail to text alot people are have unverified message if it any correct, ws great Optus surepage provided (demised) simular paging service operator typed

3G area much full strength preferred-used after services when 4G & 5G telcos are not in adequate signal strenght, optus vodaphone telstra must have reconsideration of not compremising undermine 3G we know its not fast but delivering a quality voice and data service @CliveFPalmer

3g area much full strength preferred-used after services when 4G & 5G telcos are not in adequate signal strenght, optus vodaphone telstra must have reconsideration of not compremising undermine 3G we know its not fast but delivering a quality voice and data service @CliveFPalmer

3g area much full strength preferred-used after services when 4G & 5G telcos are not in adequate signal strenght, optus vodaphone telstra must have reconsideration of not compremising undermine 3G we know its not fast but delivering a quality voice and data service @CliveFPalmer

@Telstra It wasn’t tech services I was taking to It was your costumer service team which makes it even sadder 😞. I have all my phones through @Telstra but I’m sure @Optus would love my business but I’m try to stay loyal.

@Optus They seemed to fixed that page since then; it be uncertain that chat page be working if website operatable of website failure, also I've got some good ideas that I can feedback later on. access to optus help phone number should be displayed on your chat page too.

@up_and_away149 @Foxtel @Optus Go to a supervisor. If no luck the ombudsman. Can't charge you for a service you can't use.

@ausgov You need to rein in those tax scrounging corps like Vodafone, Optus, Energy "Australa" etc whose foreign based call centres are shut down. They leech of the taxpayer while reaping huge profits while their customer service is appaling

@Optus The assistance is being told I’ve got a service with minimal coverage despite only activating it a week ago. Their solution is to upgrade me to NBN with no guarantee the speed will be better than my current 2.6Mbps

SOS since last night @Optus When you gonna fix it?

@Optus All 3G/4G mobile service in Cape Paterson has been down since this morning - no explanation, no advance notice. People rely on this service for work. When will it be fixed? Please fix this ASAP and respond or we will be forced to move to Telstra.

@embritts1 @Telstra @Optus Because things like this I cancelled any Tel$tra product in my home, even foxtel, long ago. I regard them the worst company in #Australia

@Optus “Login to our support app to view your message from our technical team about your inability to login to our support app” .. righto

Hi @Optus Do you think it’s acceptable to send me threatening texts regarding a collection agency about a $3,000 bill? I had to cancel these services because none of your services worked here. I’m now left with a big bill due to your poor service and now getting texts like that!

@Optus @escobaz6 I have been needing help for the last two years but still I face the same **** daily. Why am I still with your company? Maybe @Telstra can give me a better deal with working internet and support team.

@escobaz6 @Telstra @Optus Welcome to Optus. I have been dealing with this since I connected to their NBN service. Live chat was just the same, these support guys have no clue what they’re doing.

Waiting five days for @Telstra to resolve a simple query is not acceptable! Phoning them, their auto voice service asks you to resolve it on their App, when the App can’t resolve it, they ask you to call... only to be referred back to chat app! FFS! Hello @Optus here I come! 😡