Optus

Optus Outage Report in Whitebridge, Lake Macquarie Shire, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Whitebridge, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Whitebridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Whitebridge, Lake Macquarie Shire, State of New South Wales 11/18/2025 21:30

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (5%)

    E-mail (5%)

Community Discussion

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Optus Issues Reports Near Whitebridge, State of New South Wales

Latest outage, problems and issue reports in Whitebridge and nearby locations:

  • fergmich Michelle Ferguson (@fergmich) reported from Central Coast, State of New South Wales

    @Optus was chatting to someone on app messaging service re Fetch TV. App has dropped out 'Technical problem'. Can someone please help me ASAP.

  • dorrian_peter peter dorrian (@dorrian_peter) reported from Central Coast, State of New South Wales

    Hey @Optus I moved house today and notwithstanding 3 weeks notice - guess what - no internet connection at my new house - and btw your “customer service” sucks - just time wasting useless conversations- how does a very long term loyal customer speak to someone who might fix this?

  • ShaneNatalie Shane N. Thompson (@ShaneNatalie) reported from Newcastle, State of New South Wales

    @Optus hello, I received spam email this week claiming to be Optus & confirming that I had increased my laptop data usage with Optus. I never increased my data usage. Can you now confirm with me that my laptop/mobile plan hasn’t been changed? Thanks.

  • michaelread1 Michael (@michaelread1) reported from Newcastle, State of New South Wales

    Optus then decided after over 90 mins of explaining myself multiple times to different people on chat, I’d need to wait for a call. That call happened, it was from the wrong department. So they had to transfer me. After 2 hours I got some help. “So what can we do today?” 🤯

  • BZElkie Barbara Elkins (@BZElkie) reported from Central Coast, State of New South Wales

    @janine_hendry Cancel contracts with Optus? Urgent enough?

  • halans Jean-Jacques Halans (@halans) reported from Central Coast, State of New South Wales

    Optus having a problem with 4G data on iPhone 12.

  • siobhan_curran Siobhan Curran (@siobhan_curran) reported from Newcastle, State of New South Wales

    As an @optus customer I haven’t received any correspondence regarding the data breach and have no idea if my data has been compromised.

  • gjblue Greg Blue (@gjblue) reported from Newcastle, State of New South Wales

    @Hillysfarms @Telstra I reckon telstra coverage in metro areas is third after optus and Vodafone, its terrible here in Newcastle

  • BelindaNoonan1 Belinda Noonan (@BelindaNoonan1) reported from Central Coast, State of New South Wales

    @Optus have “technical errors” if you are trying to get technical help with NBN. That’s what I was told when transferred to NBN tech help desk, after another ridiculous amount of phone time.

  • mediahunter Craig Wilson (@mediahunter) reported from Newcastle, State of New South Wales

    @CouchNish I can't even watch it. Optus issues. 😡

  • MarkEquestrian Mark Tarrant (@MarkEquestrian) reported from Central Coast, State of New South Wales

    @Optus PLEASE PLEASE PLEASE STOP with the hard sell sales pith to try to lock me into a contract every damn time i need to speak to one of you people. DISGRACEFUL

  • SophiePearse Sophie Pearse (@SophiePearse) reported from Newcastle, State of New South Wales

    I’ve phoned @Optus customer service 3 days in a row and you’ve YET to rectify this issue, despite advising you have. This is incredibly poor form, deplorable in fact 😡

  • nickintheworld Nick Williams (@nickintheworld) reported from Newcastle, State of New South Wales

    @a_choros **** Telstra, marry Vodafone, kill Optus... Truth be told I’d prefer to kill Telstra while screaming **** you and have an ongoing FWB with Vodafone and just leave Optus alone

  • JoshO567 Josh Howe (@JoshO567) reported from Central Coast, State of New South Wales

    @simonhill1894 The A-League won't be the same without you. Football in general won't be the same without you. Thanks for your service. Hope to hear you somewhere down the road. Maybe some place called Optus

  • michaelread1 Michael (@michaelread1) reported from Newcastle, State of New South Wales

    My name isn’t Andrew. But thanks to @optus I have access to his full name, home address, email address, passwords, contact number, credit card details and other random bits of information. My situation isn’t solved, and now if I was a bad guy, Andrew’s would have been ruined.

  • michaelread1 Michael (@michaelread1) reported from Newcastle, State of New South Wales

    @optus can’t call me and I can’t call them because I don’t have either a business or a personal line. Maybe this is a blessing in disguise. Do we have any options that don’t leak peoples private data to randoms in Australia? How absolutely incompetent and stupid.

  • MansfieldOwen Owen Mansfield (@MansfieldOwen) reported from Newcastle, State of New South Wales

    @Optus Worst service I’ve ever recommend. Have been trying to connect NBN. No one in your call centres seem to know what to do.

  • ajhill_alan Alan Hill (@ajhill_alan) reported from Newcastle, State of New South Wales

    @perthovalman @kevinperry @TheWorldGame @SBS @ALeague @premierleague @Craig_Foster @LucyZelic A cash-strapped FTA network does its best but has no hope of competing with Foxtel (itself scaling back football coverage in the face of its own financial woes) and Optus. I'd blame the government before pointing a finger at SBS.

  • ResourcefulHDR Sally Purcell (@ResourcefulHDR) reported from Central Coast, State of New South Wales

    @albericie @Optus Good luck! Feel your pain. Left the big telcos a few years back. With a smaller isp now - much happier with the customer service

  • carolduncan Carol Duncan (@carolduncan) reported from Newcastle, State of New South Wales

    @joshgnosis I’e tweeted Optus for help/advice, tried online chat twice … nothing.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • suzisays_ Suzi (@suzisays_) reported

    Hi @Optus, constant issues with NBN. Is there an outage in postcode 2207? Tried rebooting the modem and it worked for a few minutes and it’s out again.

  • pookyparty pookyparty (@pookyparty) reported

    @Optus FIX MY INTERNET PLEASE IT CRASHES EVERY TWO HOURS WHAT IS GOING ON

  • ScorpioOx61 Bren by the Sea (@ScorpioOx61) reported

    What began as a call to @Optus to add the new #iPhone13ProMax to my account ended with me deciding to take my service to @Telstra when I asked about cancelling an iPad sim 4 DAYS INTO BILLING CYCLE & was told NO PRO-RATA CREDIT! A con EVERY consumer (& @consumervic) should know!

  • maddsillicious Madds (@maddsillicious) reported

    @Optus can you tell me when there will be internet again in Rouse Hill? The tower has been down for 5 days and it’s becoming a joke now.

  • Squad_Bloodline Tj Soutter (@Squad_Bloodline) reported

    @Optus what's the go with your data speed? I have broadband at home and have to connect to it even tho I've got heaps of data on my phone, but your service is absolute 💩. Is data processes by a 🐹 running in a wheel or something? I'm deaf and rely on data to survive.

  • DocDocwight 💧Doc (@DocDocwight) reported

    @helenjena As soon as Optus hired Gladys I moved to another carrier! I never use any Telstra service!

  • lousanti Lous (@lousanti) reported

    @Optus This has to be an automated message. I received a similar response last time I raised this issue. Clearly, Optus does not value its customers nor their experience. So there has been an ongoing issue, yet you still invoice me the full amount. Should I stop paying till fixed?

  • Bill_FJ_Quinn Bill Quinn (@Bill_FJ_Quinn) reported

    @Optus Never once encountered it in all my years of watching Optus Sport. It's not normal. It's a weird option.

  • lousanti Lous (@lousanti) reported

    @Telstra Hi, how do I do this as I am an Optus customer, not Telstra?

  • ajexib Alex (@ajexib) reported

    @Optus That's pretty poor, especially directing someone to buy now pay later services which also negatively impact on financial stability. Understand you're just doing your job but that's truly disappointing. As someone who struggled for years w/ financial literacy it's tragic to see-