Is Optus having an outage in Currumbin, Gold Coast, State of Queensland?

@Telstra It wasn’t tech services I was taking to It was your costumer service team which makes it even sadder 😞. I have all my phones through @Telstra but I’m sure @Optus would love my business but I’m try to stay loyal.

@Optus They seemed to fixed that page since then; it be uncertain that chat page be working if website operatable of website failure, also I've got some good ideas that I can feedback later on. access to optus help phone number should be displayed on your chat page too.

@up_and_away149 @Foxtel @Optus Go to a supervisor. If no luck the ombudsman. Can't charge you for a service you can't use.

@Optus Thanks Zachary, I had tried that but the service is so poor that page can’t load properly and even throws up google map errors because of such. I already IM’d Optus earlier with details but no reply.

Hey @Optus @optusbusiness your entire network is in freefall here on the Gold Coast? Been bad for days. ADSL as upstream provider also a mess. I pay my bills so would like the service. #optus

@beaver_willy @Optus @Astrokerrie Lots of important information missing here, doesn't sound right, the plan wont make any difference to the reception so lease plan or not isn't the issue! What type of phone is it? Have you had a sim replacement? What plan are you on?

Hey @Optus still waiting for my call back from "customer service". It's been over a week so I guess I'll have to go to the telco ombudsman instead. Your move.

@Optus terrible customer service after I followed up on my NBN installation that was promised/scheduled for 8am, with 2 online technicians cutting my conversation after I complained, and the only offer of compensation is another appt in 10 days. Not sure what I'm paying for...

@optus Your reception is sooo bad between CAULFIELD and the Cbd on the train. This is not acceptable. Have complained in the past.

@Optus The fact you put the onus on the customer to sort out your issues is horrific. No wonder telcos are the most complained about service to the ACCC.

@Optus Yeah ok, that’s fantastic, but I haven’t moved in the last 6 years and have been with Optus the entire time. So I would suggest that there’s a issue that perhaps you should look into that would affect more than just me.

@Optus Day 4 and still no internet no phone lines no Foxtel - this is very poor service

@optus internet is still down. Second time this has happened in the last couple of months. I work from home so it puts me back hugely having days without internet access

@Optus hi there. Our broadband hasn’t worked for 12hrs. All the lights on the modem indicate it’s functioning, but there’s no signal to any devices. It’s almost impossible to find a phone number to contact you guys. Any help would be appreciated

@Optus i never received a call. that’s why i’m contacting you here. all i received was the SMS and there was no phone call at all within 24hours from you guys

@Optus the problem is i never got a call before that sms like i was told