Optus

Optus Outage Report in Cleveland, Wollongong, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Cleveland, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Cleveland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Cleveland, Wollongong, State of New South Wales 11/18/2025 05:25

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (5%)

    E-mail (5%)

Community Discussion

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Optus Issues Reports Near Cleveland, State of New South Wales

Latest outage, problems and issue reports in Cleveland and nearby locations:

  • iB3nji Ben (@iB3nji) reported from Wollongong, State of New South Wales

    @Telstra_news “Telstra operate the nation’s only 5G network”. I could be wrong, but I’m pretty sure @Optus has 5G too.

  • roseannebyrne 💧🌱pragmaticleftie 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇮🇪💔 (@roseannebyrne) reported from Kiama, State of New South Wales

    @LesStonehouse @Telstra @Optus Oh He's. It does seem older folk were totally neglected in all of this. No NBN no phone. Cutoffs before they were ready. Expectations they'd understand it all. Neighbour is nearly 90 and it's been awful trying to keep him connected. All on his own.

  • petenowakowski Pete Nowakowski (@petenowakowski) reported from Wollongong, State of New South Wales

    @DanielNigro76 Yep. Parents house connected to Optus network.

  • iB3nji Ben (@iB3nji) reported from Wollongong, State of New South Wales

    @mrdanielfeo @Optus @Telstra Agree, 1.5Mbps is terrible.

  • iB3nji Ben (@iB3nji) reported from Wollongong, State of New South Wales

    @blake_andersson @Telstra @Optus Go Boost Mobile! I’m with them. Same Telstra network, unlimited Apple Music, more data for less. Pre-paid.

  • cambuslangtrain John Roach (@cambuslangtrain) reported from Wollongong, State of New South Wales

    @LesStonehouse Faithful to Telstra for 40 years despite our blind loyalty not being reciprocated in quality of service or pricing. Switched to Optus at NBN connection time some years back. Could not be happier with Optus!! Stuff Telstra "and all who ro(r)t in her!!"

  • petenowakowski Pete Nowakowski (@petenowakowski) reported from Wollongong, State of New South Wales

    @kirstinferguson @Optus My parents and I on Optus network. Mum got the txt, dad and I didn't.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • babloothebass Pratik 🦦 (@babloothebass) reported

    @Optus Nope, not working. Tried in Safari private browser too, same thing.

  • glennwisbey No Alias (@glennwisbey) reported

    @Kallastra I had to abandon an email address I had for 20 years, became unusable and Optus couldn't help

  • pantsofdeath PantsOfDeath (@pantsofdeath) reported

    Wow @optus, I get that you can't be bothered employing staff, but you could at least make your AI moderately functional to compensate... no, I guess not, how would @Singtel bleed every last penny from the company's dying husk if they had to waste it on customer service

  • vanessadevineee nessy (@vanessadevineee) reported

    @Optus customer service is absolutely appalling. It’s like speaking to a robot. Not useful at all when you’re trying to sort something that isn’t your fault! No compassion on their behalf. I don’t recommend getting nbn with them.

  • NordBlodBear NordBlodBear (@NordBlodBear) reported

    Hey @Optus (1/2) instead of giving me an automated response to send you a direct message or go to your website could you get a real person to send a message to their boss to get them to send a message to their bosses boss that they need to fix the service

  • w0zr0b w0zr0b 🏳️‍🌈🏳️‍⚧️ (@w0zr0b) reported

    At the end of all this I think a couple things are clear: Western Sydney really sucks for cricket, and Optus Stadium is really, really good for cricket. I'm not touching on Tasmania here because they've got the population handicap but Melbourne and Sydney should know better END

  • officialphilk Phil (@officialphilk) reported

    @Optus @OptusStadium @BBL yeah, i logged feedback with the stadium. got a laughably bad template reply. but at least it was prompt. They'll have simply closed the ticket off in Freshdesk having paste/replied. No chance of anyone who can actually do anything seeing feedback.

  • officialphilk Phil (@officialphilk) reported

    @freshdesk LOL. Not something for you to worry about. Just disappointed in the way one of your customers fires-off poor template responses and presumably just closes it rather than actually look into an issue. #optus #bbl #optusstadium

  • bpat_alpha bpat (@bpat_alpha) reported

    Hey @Optus your support services are diabolical. I have been going backwards and forwards between Optus and NBN for 3 hours. For the life of someone sort your processes out!

  • SamuelCox28 samueltheartist (@SamuelCox28) reported

    @Optus Your Customer Service is easily the worst on this planet. Do better.