Optus

Optus Outage Report in Cleveland, Wollongong, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Cleveland, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Cleveland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Cleveland, Wollongong, State of New South Wales 12/30/2025 19:05

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Phone (13%)

    Phone (13%)

  3. E-mail (7%)

    E-mail (7%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports Near Cleveland, State of New South Wales

Latest outage, problems and issue reports in Cleveland and nearby locations:

  • roseannebyrne 💧🌱pragmaticleftie 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇮🇪💔 (@roseannebyrne) reported from Kiama, State of New South Wales

    @LesStonehouse @Telstra @Optus Oh He's. It does seem older folk were totally neglected in all of this. No NBN no phone. Cutoffs before they were ready. Expectations they'd understand it all. Neighbour is nearly 90 and it's been awful trying to keep him connected. All on his own.

  • iB3nji Ben (@iB3nji) reported from Wollongong, State of New South Wales

    @blake_andersson @Telstra @Optus Go Boost Mobile! I’m with them. Same Telstra network, unlimited Apple Music, more data for less. Pre-paid.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • TerriQuilty Terri Q - aka WA Loose Unit Sewer Rat (@TerriQuilty) reported

    @Zadimum63 @hughriminton If the @Optus store is open. Walked past one in Subiaco, WA yesterday - closed due to “staffing issues”. More probably unwilling to face hostile customers.

  • TheProselytiser Proselytiser (@TheProselytiser) reported

    @lawrepforjesus @Optus Two factor ID has it's own problems...did u read the article in yesterdays guardian? (I tweeted the link yesterday.) If they get your mobile number they take control of your accounts. That article laid bare the true horror of this situatio.

  • choosing150 choosing (@choosing150) reported

    @joshgnosis As a former customer, when I ring them, none of the options are relevant. I try them anyway, doesn't work because I don't have eg a current optus ph number. Don't get a response to the online support options Haven't been able to access my optus email account re password 1/2

  • Lucywentout ohcomeon (@Lucywentout) reported

    @Optus Is this what you call good customer service, Kartik?

  • choosing150 choosing (@choosing150) reported

    @joshgnosis 2/2 and when I follow Optus process for a forgotten password, doesn't work for me So they may have emailed me but I can't access my email to find out

  • cfhourigan Clare Hourigan (@cfhourigan) reported

    @redruby17 @Optus I get about 3-4 scam calls a day on average and have done for ages. It means I never bother answering a number I don’t know. If they are real I figure they will leave a message/text.

  • WonderfulDay01 Will Never Vote ALP (@WonderfulDay01) reported

    @joshgnosis The attack was "quickly shut down". They stole all the data except for Optus employees contact numbers and email addresses. Forcing to be on hold for hours and Optus saying go to the app to get more information.

  • nigel_beans Nigel Beans (@nigel_beans) reported

    @Telstra can’t create a Telstra ID. Not receiving verification email or text. Moved from Optus the other day and need some help finishing set up of account and adding Apple Watch to plan.

  • KernkeReg Reg Kernke (@KernkeReg) reported

    @Optus I'm a customer. Heard nothing so far. What does that mean for my data? Slightly 🤔. Can't get through on other comms channels. Over to you.

  • LizzyMossyy Lizzy Moss (@LizzyMossyy) reported

    @Optus So thr Optus App doesn't work and nobody is answering the phone. And it's a long weekend. How are customers supposed to contact you?