Optus

Optus Outage Report in Cleveland, Wollongong, State of New South Wales

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Cleveland, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Cleveland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Cleveland, Wollongong, State of New South Wales 01/20/2026 19:40

January 20: Problems at Optus

Optus is having issues since 11:00 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (15%)

    Phone (15%)

  3. E-mail (8%)

    E-mail (8%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Cleveland, State of New South Wales

Latest outage, problems and issue reports in Cleveland and nearby locations:

  • petenowakowski Pete Nowakowski (@petenowakowski) reported from Wollongong, State of New South Wales

    @DanielNigro76 Yep. Parents house connected to Optus network.

  • petenowakowski Pete Nowakowski (@petenowakowski) reported from Wollongong, State of New South Wales

    @kirstinferguson @Optus My parents and I on Optus network. Mum got the txt, dad and I didn't.

  • iB3nji Ben (@iB3nji) reported from Wollongong, State of New South Wales

    @blake_andersson @Telstra @Optus Go Boost Mobile! I’m with them. Same Telstra network, unlimited Apple Music, more data for less. Pre-paid.

  • roseannebyrne 💧🌱pragmaticleftie 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇮🇪💔 (@roseannebyrne) reported from Kiama, State of New South Wales

    @LesStonehouse @Telstra @Optus Oh He's. It does seem older folk were totally neglected in all of this. No NBN no phone. Cutoffs before they were ready. Expectations they'd understand it all. Neighbour is nearly 90 and it's been awful trying to keep him connected. All on his own.

  • cambuslangtrain John Roach (@cambuslangtrain) reported from Wollongong, State of New South Wales

    @LesStonehouse Faithful to Telstra for 40 years despite our blind loyalty not being reciprocated in quality of service or pricing. Switched to Optus at NBN connection time some years back. Could not be happier with Optus!! Stuff Telstra "and all who ro(r)t in her!!"

  • iB3nji Ben (@iB3nji) reported from Wollongong, State of New South Wales

    @Telstra_news “Telstra operate the nation’s only 5G network”. I could be wrong, but I’m pretty sure @Optus has 5G too.

  • Thought_Patrol Thought Patrol (@Thought_Patrol) reported from Kiama, State of New South Wales

    Normal service resumed thanks @Optus

  • iB3nji Ben (@iB3nji) reported from Wollongong, State of New South Wales

    @mrdanielfeo @Optus @Telstra Agree, 1.5Mbps is terrible.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • Lacruzs1 Lacruzs (@Lacruzs1) reported

    @Tactical_Times Get a VPN and get Optus Sport in Australia. I was heavily critical of Optus when they got the Premier League rights but their service is exceptional. Every game, each game with a 20m minimatch and 3 minute highlights. Additional analysis content too (its **** though).

  • lenman74 💧leo (@lenman74) reported

    @Optus Second day no service. Is there still an outage?

  • Bails_Bboy Blake Bailey (@Bails_Bboy) reported

    @Optus Hey @Optus , do your Twitter customer reps (Casey) usually offer 2 months billing exceptions (due to issue caused by Optus) then fail to make notes on your account? Your 24/7 chat peeps aren’t very helpful even when you provide the supporting evidence. #poorcustomerservice #again

  • Kkayte K (@Kkayte) reported

    Imagine being @Optus and having a chat service where you just get transferred from team to team because no one can use common sense and handle your problem

  • strugglingadult struggling adult (@strugglingadult) reported

    @Optus Spoke to someone on the phone and they said it should be fine till we come back from our trip, however the person in the chat is saying it’s in collections now. Wtf are you guys doing.

  • jofrazer2 Jo Frazer (@jofrazer2) reported

    Thanks so much @Optus This is day two of no mobile reception. I’ve waited almost 4 hours without a resolution from your support team today. I live in rural WA and need my phone. FIX IT!

  • philiplaureano Philip Laureano 🇭🇲🇵🇭 (@philiplaureano) reported

    @Optus Overall, it's a good service, but it's utterly ridiculous to have to tie it to a physical address. This is a *mobile* 5G service, right?

  • stevemfisher Steve (@stevemfisher) reported

    Once again @Optus you have let me down. 3 days without phones and no one is interested so now Im going to port everything across to @VodafoneAU it couldnt be much worse

  • tbn97 tbn97™🏴🏳️‍🌈 (@tbn97) reported

    @MadeByHandGame1 @Optus Dodge a bullet - avoid a contract-length life of agony and pick *any* other service provider. @optus deliver appallingly bad customer service.

  • choosing150 choosing (@choosing150) reported

    @noplaceforsheep @Hirst2Hirst Last time I went to a Telstra shop - many years ago - I was really annoyed about something or other and ranted on. Mid-rant I thought, **** I'm with Optus, announced "I've had enough of this" and walked out. Didn't admit I'd been having a go at the wrong company.