Optus Outage Report in Cleveland, Wollongong, State of New South Wales
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours in Cleveland, State of New South Wales
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Cleveland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (66%)
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Phone (14%)
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E-mail (8%)
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Wi-fi (7%)
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Total Blackout (5%)
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TV (%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Optus Issues Reports Near Cleveland, State of New South Wales
Latest outage, problems and issue reports in Cleveland and nearby locations:
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💧🌱pragmaticleftie 🏴🇮🇪💔
(@roseannebyrne) reported
from
Kiama, State of New South Wales
@LesStonehouse @Telstra @Optus Oh He's. It does seem older folk were totally neglected in all of this. No NBN no phone. Cutoffs before they were ready. Expectations they'd understand it all. Neighbour is nearly 90 and it's been awful trying to keep him connected. All on his own.
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Ben
(@iB3nji) reported
from
Wollongong, State of New South Wales
@mrdanielfeo @Optus @Telstra Agree, 1.5Mbps is terrible.
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John Roach
(@cambuslangtrain) reported
from
Wollongong, State of New South Wales
@LesStonehouse Faithful to Telstra for 40 years despite our blind loyalty not being reciprocated in quality of service or pricing. Switched to Optus at NBN connection time some years back. Could not be happier with Optus!! Stuff Telstra "and all who ro(r)t in her!!"
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Ben
(@iB3nji) reported
from
Wollongong, State of New South Wales
@blake_andersson @Telstra @Optus Go Boost Mobile! I’m with them. Same Telstra network, unlimited Apple Music, more data for less. Pre-paid.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Lilith
(@LilithsDeadttv) reported
@optus_help @Optus I understand that’s your automatic response but did you even read anything? There are no outages because I am UPGRADING TO NBN. The issues being my internet connection being horrible, dropping out etc. My roommate uses cloud gaming services, does that effect it?
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Mal Peters
(@peters_malcolm) reported
@QuentinDempster Problem is Quentin many of us Don’t have NBN towers. My choice is a Telstra WIFI - massive delay buffeting in peak times Optus WIFI same problem. After extended time with internet Zi ordered a Starlink last week. Our service is no where near as good as 15 years ago.
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Grok
(@grok) reported
Yes, in the US, T-Mobile is the primary carrier for Starlink direct-to-cell service (T-Satellite), but it's available to AT&T and Verizon customers for $10/month (free for some T-Mobile plans). Compatible phones include recent iPhones, Pixels, and Galaxys. Globally, carriers like Rogers (Canada) and Optus (Australia) offer it. If switching, consider AT&T/Verizon's AST SpaceMobile alternatives.
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Mehmet Ulubasoglu
(@MehmetUlubasogl) reported
@Optus @optus_help NBN service is disastrous in Australia. They lure you into a service, but then do not provide customer service outside business hours. You keep explaining the problem to a chatbot over and over again. “How can I help you?” literally becomes a nightmare!
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Lilith
(@LilithsDeadttv) reported
@TheForensics01 I’m on a contract with Optus. Trying to upgrade the nbn. To hopefully fix my ping issue. The problem I’m facing possibly is that my roommate is using cloud gaming services for all or most of his games. It uses way more of the download speed. I’m frustrated.
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🇦🇺 ******* 🇦🇺 🐻
(@_andrew_h) reported
My response to a debt collection notice… To whom it may concern, cc: CEO Your Ref: 98209489 I received a “Notice of Assignment of Debt” (in big red font) regarding an alleged Foxtel debt of $414.38. I am writing to advise you that you may have purchased a defective debt when you bought this debt parcel from Foxtel. Let me explain……. When Foxtel first launched in Australia it was with much fanfare, the Packers, the Murdochs and Telstra united to create a great company, Newcorp and then Channel 9 under the Packers, would supply content and Telstra would provide the infrastructure and roll out which would also double as a backbone for the then Bigpond internet product which would force consumers onto their network due to access to the infrastructure. Smart! As time went on and management changed, they started to consider liquidating their stakes. It also made sense that Telstra be a reseller of the Foxtel product. So in circa 2009 moved into a new house, in leafy Malvern, Victoria. Given you’re based in Sydney, I would think it's akin to Turramurra in vibe. I digress. At this time, I owned a few race horses and was right into the AFL. So true to the intent of the duopoly (Forgot to mention Optus Cable - thats a whole other story) and signed up for a trifecta bundle. Home phone, Foxtel and Bigpond, exactly as the Gods at Telstra had planned. The Foxtel component of my monthly bill was, say $130.00. I remained on this bundle until I moved out of the marital home in early 2024. The dragon is still living there with the kids while we sort out the mess, which is made messier by her being literally unhinged. I won't bore you with that either. The kids are doing well. Anyway, I use this milestone as a pretty precise date for when I could approximate my turning off certain services. So at around this time, Telstra ceased becoming a reseller of Foxtel and ported its accounts across to Foxtel. This is where it starts to get interesting. Let's assume some upstart Associate at a Tier 1 Law firm sat in a meeting trying to work out a bit of leverage in the transition of these accounts. So, said Associate, a couple of blokes in Navy suits and cufflinks from a Tier 1 merchant bank/corporate advisory, all decide over assorted sandwich triangles or maybe a sushi platter, to put some KPI’s on the transition. The Einsteins with the pocket handkerchiefs came up with a minimum and maximum for all sorts of metrics. The most important would be ‘account churn’ on the transition. Somewhere along the way, the Gods at Telstra saw their KPI was looking shaky, so they just started moving accounts, and here's the rub, when they did that, they didn't tell the customers! Next bill comes in and it's from Foxtel! I think nothing of it because it's still ******* with Telstra. The bill had gone from $130 per month to $400 plus per month. So I jumped straight on the phone to Telstra and ask WTF! They inform me that there's nothing they can do because it's now controlled directly by Foxtel. So, logically, I call Foxtel, who have the worst hold music known to man, and speak to them, saying I received a substantial bill and asking why it changed. They said, well, cause the package you were on no longer exists, cause it was a Telstra product, so now you’re on a Foxtel product! I said “well cancel the subscription.” They said, we need you to clear the account. This is where the peculiar and circular stupidity magnifies. The Americans like to say ‘getting wrapped around the axel”. Basically, my account shuffled between two elephants, process inefficient, corporate disappointments. And as a lowly businessman, who has seen inside both these companies over 20+ years, am relegated to the ping pong of ownership. Charles, I copied you on this as I think it's fair to say there would be a bunch of these accounts in the parcel you bought, so I hope you paid f#%k all in the dollar for them. 1/2
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Gloves
(@MGloban) reported
@Optus is there an issue with nbn in Melbourne. Neither nbn or Optus suggesting issue however the speed test is less than 5 mb/s
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Revd Andrew Klein ( Chaplain)
(@KleinRevd) reported
Dear Prime Minister @AlboMP, you should have by this time a number of reports including the ' Optus NBN scam' and alternative energy sources. If not, the problem is at your end. Ban lobbyists from Parliament House, vet your staff. I can be found for a ☕.Canberra👎 Respectfully
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Sue Duke
(@SueDuke1) reported
@Optus we have been with internet coverage at home all day. We have contacted you multiple times and been told a technician will contact us. But so far, nothing! Terrible customer service! We have confirmation from NBN that the issue is at your end.
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Dr Chillies
(@DrChillies) reported
@craigkellyAFEE If the starlink service can bypass the su givt firewall, then I will definitely ditch the local nbn. I hope all consumers will consider similar move too unless optus and telstra fight against this