Optus Outage in Upper Caboollure, Moreton Bay, State of Queensland

I really wish my @Optus 5G WiFi would not drop out every ten mins. Been nothing but trouble since we had it. Need to go back to NBN awful signal.

Optus being down is causing me all sorts of issues at work today.

@Optus, hey Floptus when are you finally going to finish work on the Cell Tower in Clontarf? At one stage it was supposed to be finished by mid Jan, but it is still dragging on! In the meantime I get 4th world service! Download speed 10.3, upload 1.16, and this is on 5G

@mspoppyvgk6 @Sairs_05 @Optus Mine actually been pretty since actually got the connection sorted and my actual data on phone is terrible at home lol

@Optus you suck right now I can’t even unrestrict my phone through the app and I’m trying to wait for customer service online

@Optus Thanks. I have had several conversations and chats with customer service. I stopped reporting the issues, as it’s mainly nbn issues and it’s really frustrating. Paying $70 a month for the service you can hardly use is just outrageous. Text messages coming through advising outages

@Optus and @NBN_Australia your network is shocking. I don’t think there’s been a day since Christmas that we’ve had a full day without network outage and connection dropping to the level where the internet just can’t be used. Seriously, just unacceptable for the price we pay. 😡

@ch1ch01 @Optus The issue resolved itself once I left that immediate area but had to get a few towers away first.

@ch1ch01 @Optus Yeah. I reported as well — and also raised it in live chat. Spoke with another person on Optus here and they also have the same issue (actually said it’s regular at this location)

@Optus Hey there. My mobile service has died completely. Is there any known issues going on? Waiting 15mins for an agent on live chat suggests maybe there is but not sure.

Been 2 days without NBN in Mansfield qld. Silence from @optus but they confirm there is an outage.

@rab_s It’s so ******* annoying they ALWAYS get the first attempt wrong to a business and it only arrives successfully after optus email them letting them know the business name and floor. How ******** don’t they have a work around for this yet? it’s incredible

@optus HUGE MASSIVE THANK YOU for being the provider that got our NBN installed in less than a week!! No text messages back and forth for 6 weeks just damn amazing service! @Telstra 6 weeks of bullshit text messages vs 1 week and NBN installed #yesoptus

@optus HUGE MASSIVE THANK YOU for being the provider that got our NBN installed in less than 2 weeks. No text messages back and forth for 6 weeks just amazing service! @Telstra you need to take a leaf out of their book 6 weeks of bullshit vs 2 weeks and NBN installed #yesoptus

@sandyhunter2 @Apple I would just say the Optus Sim hasn’t “engaged” yet ... I know sounds stupid but try the ol “turn off turn on” trick

After putting it off for months, walked into Optus and sorted the issues with my plan, got a better deal and a 12Pro. Procrastiwin?

@OptusNewsRoom I ordered a SIM card online on the 25/09/20. The Optus site says 3/5 business days delivery time. Optus can you tell me should your advertising be 30/50 business days delivery?? It’s the 12/10/20??? 🤬 WTF

@Optus Your stupid sales assistant says she’ll give feedback, & no I’m not fkn patient cos I can’t make outgoing calls cos you fkn idiots don’t live up to your promises.....simple as that💪🏿

@Greybeard3 @JohnBirmingham @Optus I didn't go to TPG but I did leave Optus. I twice had to call to cancel, going through the whole process twice. But, for over a year now, Optus still sends me monthly invoices that (a) state that I have a 9 cent credit & (b) the 9 cents is zeroed off at the end of each invoice.

@Optus We seem to have an outage in the 4506 postcode.

Tried to get @telstra to upgrade my internet plan using the MyTelstraApp and Gold member support. Yep they are totally useless. Two reference numbers issued and still no change. Time to move to @optus I think

@Optus No! - I've just spoken to retentions, who refer me to insurance, who refer me to customer care, and each department is saying the same thing 'come down to a store,' 'this is going to cost you.'

@ColsMako @Telstra Ive lodged a complaint against optus with the TIO 4 times for the same incident, every so often they just send you another colelction letter lol. Ive given up wasting my time and never really cared anyway, they cant do anything about it that concerns me. Its hilarious!

@AlexClassicTips 😳 Nice to learn on the first day my recently acquired Optus TV service is only 4 minutes delayed then. Just hit the 90 minute mark. 😩

@Optus No point. I have been told that it is a tower issue and it is being looked into, so unless you can run out there and turn it off and on again, not much you can do for me, except charge me for additional data use of course. I look forward to next months account. 🙄

@Optus Already have on twice on Tuesday. Have spoken to the help line twice and received txt messages saying you will update in 24 hours. I’m having to hotspot off my phone to do anything, which is now blowing that data out too, which I am sure Optus will happily charge me for!

@Optus Might want to get your 4G service working first. 37hrs and counting without a suitable internet connection where I am. Can I get a credit on my bill?

@Optus @dave_hyland You should stop advertising 5G. I’ve seen ads constantly yet you cannot deliver the service to most Australians (nor even close to that). It is misleading behaviour. Maybe the @acccgovau should look into it.

@LindaKaraa Disappointing to hear that you've been having these issues. Have you had a chance to report these issues via the Optus App? If you need us to look into your service just DM us. Meg

@perthnow 35000 at Optus stadium last year and no issues. COVID is now being used as a cop out.