Optus outages and service status in Upper Caboollure, Queensland

Problems in the last 24 hours in Upper Caboollure, Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Upper Caboollure, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Heidi (@HBoo71) reported 2 minutes ago

  @Optus I’ve had the worst experience purchasing a new phone from you. 3 different answers from 3 different customer service “humans” Now, you are trying to charge me $1,100 for a non return fee despite you never sending me the documentation you promised. Really unhappy!!!

• 
  Optus (@Optus) reported 4 minutes ago

  Thank you for contacting us and highlighting this issue. I'm sorry to learn that you're having trouble activating your service. If you can find someone to share their hotspot with you or access free Wi-Fi, you can download the Optus App to resolve this. If that's not feasible, an Optus representative will be available in-store to help you sort this out. - Robyn

• 
  Dunnie1983 (@DunnEagles32553) reported 6 minutes ago

  Why ******** am I having to look at old hawks players in the stands at Optus every 2 minutes?

• 
  Andry Dina (@andrydina7) reported 7 minutes ago

  Everyone leaves Cursor for refactors. They lose the 3x speed. One founder shipped $12k MRR in nine days using only Cursor + Grok 4.6. Daily Workflow starts inside the file. Open the file inside Cursor. Feed the exact three-line Prompt Patterns straight to inline Grok. Rewrite only the current sentence before moving on. Most still paste stack traces into ChatGPT and kill the flow. That alone eats 30% of refactor time. Grok 4.6 beats Claude Optus on large refactors because you never exit the codebase. Counterintuitive tip: stay sentence-by-sentence instead of dumping the whole function. What slowed your last refactor most?

• 
  Optus Help (@optus_help) reported 7 minutes ago

  @tazmancblue Hi Paul, I'm sorry to hear you're having trouble trying to Message us over the My Optus app. We haven't received any reports or are aware of any issues that could be affecting the My Optus app at this stage. So that we can investigate this issue further, could you kindly send us a DM with more information? -Nic

• 
  Optus (@Optus) reported 7 minutes ago

  @William35386289 Hi William, sorry to hear about your Apple iPhone and banking issue with your service provider - Amaysim. While Amaysim does operate on the Optus network, they are a separate provider to us. For any assistance with regard to reconnecting your service or account related enquiries you'll need to contact them directly to proceed - Kartik

• 
  Rob (@hkrob) reported 8 minutes ago

  @Optus have sent DM with screenshots etc to Optus Help @optus_help

• 
  Fred 🇦🇺 (@Possum2412) reported 8 minutes ago

  @tonyward116 @Batman2242 Optus was probably down again.

• 
  Jason Anders (@Jet_Anders) reported 9 minutes ago

  @Optus @Optus @OptusNewsRoom when I try to dial out it tells me there is insufficient credit to make a call, when I text the balance check number it shows unlimited calls until the end of the day 31/07/2026 and the current time is midday AEST. Would this be a network issue?

• 
  Mian Ijaz Rabbani (@ijaz2021) reported 16 minutes ago

  @opf_pk Australia switched off its 3G network in 2024 and Jazz IR roaming stopped working in Australia. Community raised it many times with Jazz, to always receive standard replies, to no avail. Please raise with Jazz to talk with Singtel/Optus to restore Jazz IR in Australia.