Optus outages and service status in Upper Caboollure, Queensland

Problems in the last 24 hours in Upper Caboollure, Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Upper Caboollure, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Warren (@Wazzels5) reported 7 minutes ago

  @Optus gee what an awful service, been a customer for 24 years and I’m about to leave just because your business wont let me pay manually like i have for 24 years. Just awful. Not once have i asked for anything. Where is the loyalty to loyal customers??

• 
  ǝllǝɥɔᴉɯ 🤷‍♀️ (@Mishelle0918) reported 9 minutes ago

  Two & a half hours on several chats with @Optus staff & still no resolve. This is fkn bullshit customer service when your staff “Frankie” has changed us to the wrong plan (for upgrade of modem).

• 
  bndt (@banditkayfabe) reported 11 minutes ago

  @TheJoeySwoll No way this **** **** has made its way to you guys? This is some desperate **** in Perth who stages these things with her dad. She spams the same video at Optus Stadium thinking old people are looking at her but it’s just her dad. Don’t give it attention

• 
  🌊 (@burnthetalmudd) reported 11 minutes ago

  @Optus @optus_help I want to reactivated my old number, my primary number been expired since february, i will visit australia in a few month, help me please.

• 
  FixTechStuff 🛠️ (@FixTechStuff1) reported 12 minutes ago

  @Headspinner496 @missrobinson Yeah, not ideal. Still cheaper than Optus I believe. I don’t have any problems with speed because I only have 4G out here and it’s horrendous. My Optus mobile broadband is even worse, falls over at peak times but phone internet still works.

• 
  calmingdown (@joey8bitz) reported 13 minutes ago

  @enz2g @1WeakGuttedDog Your gaslighting is terrible. I’ve not seen a single complaint about Boost. The list is endless for Vodaphone and Optus. Hell, Optus is in the news today for another outage. As the saying goes, it seems you will die on the hill than admit you are wrong.

• 
  leon (not kin) (@doingwritebyme) reported 15 minutes ago

  Hey @Optus how is it that I cannot pay you MORE money to add a device to my plan because of a "contract limitation" I was never told about to begin with. Worst customer experience I've ever had, will be cancelling all my services as will my friends and family.

• 
  /. Gwynne (@gwynne007) reported 15 minutes ago

  @Trev__Says @susan_taylor07 @cjoye None of them would have been profit making assets. Telstra would have been a big slow behemoth that got pants’d by Optus and Vodafone. Our gas wouldn’t have been developed - it took 15 years from sale to production. And we would have been paying huge amounts of interest.

• 
  Warren (@Wazzels5) reported 16 minutes ago

  @Optus Sorry Tam, not a great response. I have now spoken with a senior person within Optus and emailed the CEO with my complaint along with sending the recorded conversation with your customer service team to him also. I guess you no longer value loyal customers. Gee 24 years.

• 
  JoshAtticus (@joshatticus) reported 19 minutes ago

  @itsiclassic Waaaaaay harder, my Galaxy S21+ died after I tried replacing the battery myself, and my carrier Optus made it hell to replace my eSIM, I had to wait in a store for 2 hours, and the store couldn't even do anything so they just let me borrow their store phone to call support 😭