Optus Outage in Upper Caboollure, Moreton Bay, State of Queensland

After putting it off for months, walked into Optus and sorted the issues with my plan, got a better deal and a 12Pro. Procrastiwin?

@OptusNewsRoom I ordered a SIM card online on the 25/09/20. The Optus site says 3/5 business days delivery time. Optus can you tell me should your advertising be 30/50 business days delivery?? It’s the 12/10/20??? 🤬 WTF

@Optus Your stupid sales assistant says she’ll give feedback, & no I’m not fkn patient cos I can’t make outgoing calls cos you fkn idiots don’t live up to your promises.....simple as that💪🏿

@Greybeard3 @JohnBirmingham @Optus I didn't go to TPG but I did leave Optus. I twice had to call to cancel, going through the whole process twice. But, for over a year now, Optus still sends me monthly invoices that (a) state that I have a 9 cent credit & (b) the 9 cents is zeroed off at the end of each invoice.

@Optus We seem to have an outage in the 4506 postcode.

@Optus I’ve done all the checks. IView, etc. all work fine on the Fetch box. It’s the streaming channels that take ages to start and give streaming errors. Catch-up like BBC First are really bad and often fail to start a show, showing a streaming error. Looks like Fetch service prob.

@Optus is the a known issue with Fetch streaming? I’m on Optus NBN and have no issues with any other internet/streaming services. Streamed channels not reliable, on demand (e.g. BBC catch-up) not working at all. Done soft reset, still broken.

@ConniePaul2018 @EnolaGrae @CNN What about the families of 100,000 Covid deaths from #Optus incompetence. Grow up you elected a guy with the temperament of a 5 year old WTF

@simonswiss @Optus Switch to Telstra mate. I know everyone loves to hate them but you can’t beat their mobile network

Wth @Optus! What is up with the service today. It’s been lagging all day and it’s driving me insane. FIX IT!

@Optus so we are now into week 3 of no service to my Apple Watch and no idea when this will be fixed even though I have had a tech unpair my watch many times, many attempts and trips to the store and 2 new sims... what’s the plan @Optus move back to @VodafoneAU

Everything in my world seems to be taking longer. My computer has slowed down. I no longer have email.(Optus has no online techicnical team). It took me an hour and a half to get through to Telstra. My washing machine is broken. My TV doesn't work. All I have is Twitter. TGFT.

@Optus Hi Aaron. I would love to use the app but your system now has the wrong date of birth for me after 20 years as a customer. And when I finally got through on Thursday and did my ID check - no problem. Something wrong with your app.

Absolute crap service from @Optus “more than an hour and so we won’t be dealing with your call today”. #optusfail Yasmin got through and they wouldn’t let her just report the fault even though she has an @Optus account at same address. Complete failure of their outsourcing model

@ktdenise My only true issue atm is struggling to screen mirror but mainly due to having an outdated TV and or not having an Apple Box.. mainly issue for my Optus Sports but that not a drama atm lol

@imogynmargaret @ktdenise @Optus I’m Optus no problems my end... odd

I just switched from @Optus to @TPG_Telecom 1 week ago. I ordered my NBN and the modem has arrived, but no one came to instal it after few days. The bloody customer service is terrible, worst than @Optus!! I had to be in chatRoom in line, ticket number 600 and after 9 hours...

Optus mobile and nbn slow tonight

@Optus is advising up to 90 minute wait for customer call centre with no explanation🤔 #CustomerService #COVIDー19🤔

@VicBStard @NBN_Australia Makes sense. If @Optus had of kept the maintence of the cable up to standard before selling to the NBN then it wouldn't have been an issue.That being said I don't get why the NBN didn't just fix the issues.

@Optus Sarah, I’ve spent 12 hours on the phone to your colleagues the past 2 weeks. 15 unanswered calls, 10 unanswered emails. Managers promising a resolution but delivering nothing. It’s embarrassing.

@Optus Optus Internet hasn't been working for 4 hours. Tried to call they told me to message online. Went online messaged, entered all my details, still nothing. Disgraceful service!

How bad are @Optus I was assured 7 weeks ago that I would have a business VoIP service and nbn installed within 10 days and I’m still waiting. The business opens this week and we cannot power up vital. So many basic mistakes on their part. The worst example of customer service.

@MrQLD @20thCenturyDan Optus oval was primed forcthe GF yet thedicks at afl head wanted in on east coast, ***********....one of the worst gfs

@7AFL Everyone bags Optus for the light show saying it doesn’t translate to TV...same **** bro

@Optus We think there was a payment problem, have tried to move to pay pal fingers crossed waiting to see if it works.

the gabba wants to be optus stadium so bad #AFLGF

@JoshGarlepp At least the rain in Brisbane will water in the piece of turf that the numpties at the AFL sent there like a bunch of spoilt precocious teenagers. What a bunch of muppets. Optus was never going to happen as they knew it would put the MCG to shame and no one would want to go back

@rangaroses Or even Adelaide like I do feel bad that they have comparable capacity to Optus and as energetic as WA is as a football state and they were effectively cut out of the conversation entirely

Why does @Optus make it so difficult to get the NBN installed?!! Appalling service