NBN

NBN Outage Report in Shoalhaven Heads, Shoalhaven Shire, State of New South Wales

Problems detected

Users are reporting problems related to: internet, total blackout and wi-fi.

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in Shoalhaven Heads, State of New South Wales

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Shoalhaven Heads and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in Shoalhaven Heads, Shoalhaven Shire, State of New South Wales 12/16/2025 02:10

December 16: Problems at NBN

NBN is having issues since 12:40 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Total Blackout (10%)

    Total Blackout (10%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (5%)

    E-mail (5%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Shoalhaven Heads, State of New South Wales

Latest outage, problems and issue reports in Shoalhaven Heads and nearby locations:

  • thomas2020 thomas milazzo (@thomas2020) reported from Myramount, State of New South Wales

    @Telstra is the NBN network down in Gerroa NSW? I get no signal

  • an_untamed 💧AnUntamedAustralian #FreePress (@an_untamed) reported from Nowra, State of New South Wales

    It should be investigated and people charged. I have a Vietnamese friend on a work visa who worked for a telecommunications company and now NBN. He often works from 7am to 9pm and in his first job he climbed those towers, often works weekends but never gets paid overtime!

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Miketrike8 Mike trike (@Miketrike8) reported

    @NBN_Australia Dear NBN. For 3 months your "engineers" kept bouncing back replies back to iinet telling them my nbn was fine no issues from their end. For 3 months I had disconn a dozen times a day..iinet couldn't help because your engineers stonewalled. Guess what, it WAS you.

  • Peta89269715 PETA (@Peta89269715) reported

    @MattCavanough @MikeCarlton01 Totally agree re TPG. Tried Optus but their customer service left a lot to be desired and it took them over a month to NOT connect my NBN. Looks like you’re hinting at Aussie Broadband whose CS is second to none except when Optus upgrade their towers to 5G - nothing for 8 weeks

  • Miketrike8 Mike trike (@Miketrike8) reported

    @whoisricho Dont dictate to me champ i spent 3 months with 24h disconnections on my nbn with them playing around back and forth until it was found out it was their fault. You think im going to take kindly to anymore of their crap? Sorry no.

  • Miketrike8 Mike trike (@Miketrike8) reported

    @NBN_Australia 3 months. Of 24h disconnections. 20 times a day. Or no internet at all. 12 weeks. Ripping my hair out. I had to go through TIO and BRRR. Also, customer "service" @iiNet provides is the biggest sham next to NBN providing capability. Fm an ex qdf mbr intimate with sigint and comms.

  • Bron1954 Eleanor AbernathyⓋ (@Bron1954) reported

    @MBongaloo @MikeCarlton01 @iiNet Agree. They were brilliant before then, but sent everything offshore. I had huge problems when I moved, and when I contacted their support centre was told I didn't have my account with them I had it with NBN 🙄

  • oiwtfm8 Jacqui (@oiwtfm8) reported

    @NBN_Australia Thanks. Already contacted you guys and Optus, there's an alert that there's an issue in our area just no ETA on fixing which is fair on an Xmas weekend

  • scottysgotagun Scottysgotagun (@scottysgotagun) reported

    @IanSamuels3 @LesStonehouse NBN was damage enough, yes before he was PM, but didn't do anything to fix it

  • SewerRatt64 Sewer Ratt 💉💉 (@SewerRatt64) reported

    @ItsBouquet @devrin2 @MikeCarlton01 I’ve got iiNet nbn and I’ve not had an issue. But I live 2 hours south of Perth.

  • creatingchange 💧Karen M Arvidsson (@creatingchange) reported

    You know what @NBN_Australia I take major offense at receiving a FINAL NOTICE (IN RED, VISIBLE) looking like an unpaid bill saying the property I will MOVE OUT OF by the time you start NBN here is forced to be connected. POOR FORM. #dontoweyoumoney

  • franjipani12 francesca maria (@franjipani12) reported

    @lainieaquietoz @MikeCarlton01 Me too - I’ve had heaps of problems and had to go to Telecom Ombudsman to sort out - I’m still with them but I had to agree to a 2 year contract when I moved to NBN