NBN

NBN Outage Report in Shoalhaven Heads, Shoalhaven Shire, State of New South Wales

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in Shoalhaven Heads, State of New South Wales

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Shoalhaven Heads and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in Shoalhaven Heads, Shoalhaven Shire, State of New South Wales 11/18/2025 11:00

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Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Total Blackout (9%)

    Total Blackout (9%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Shoalhaven Heads, State of New South Wales

Latest outage, problems and issue reports in Shoalhaven Heads and nearby locations:

  • IanGolledge1 Ian Golledge (@IanGolledge1) reported from Currarong, State of New South Wales

    @cathywilcox1 ******* I am shocked - but but .... values ? I couldn’t give an NBN !!!

  • an_untamed 💧AnUntamedAustralian #FreePress (@an_untamed) reported from Nowra, State of New South Wales

    It should be investigated and people charged. I have a Vietnamese friend on a work visa who worked for a telecommunications company and now NBN. He often works from 7am to 9pm and in his first job he climbed those towers, often works weekends but never gets paid overtime!

  • thomas2020 thomas milazzo (@thomas2020) reported from Myramount, State of New South Wales

    @Telstra is the NBN network down in Gerroa NSW? I get no signal

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • craigreucassel Craig Reucassel (@craigreucassel) reported

    The NBN box has broken at our place. The provider knows this. We know this and @NBN_Australia knows this. But instead of mailing out a replacement they are saying we have to wait nearly 1.5 months for one of their technicians.

  • NBNAtlas NBN Atlas (@NBNAtlas) reported

    We are aware that the NBN Atlas is not working as it should. We are working on rectifying this.

  • general_obiwan General Obi Wan Kenobi (@general_obiwan) reported

    @craigreucassel its the other way wrong for me I had good service with NBN and awful with my provider

  • atticusorion Gill Perkins (@atticusorion) reported

    @NBN_Australia why oh why did we EVER switch to NBN??. 3rd or 4th problem in as many months.

  • Richard33878882 Richard Hubbard (@Richard33878882) reported

    @craigreucassel @NBN_Australia Hi Craig, NBN are a wholesaler. Is it the modem/router inside that's failed? If so, your provider (Telstra etc) should replace it. Had similar issues, rang provider and 2 days later a new modem arrived in the mail.

  • craigreucassel Craig Reucassel (@craigreucassel) reported

    @Richard33878882 @NBN_Australia Have called provider 4 times. They are equally frustrated. Each time @NBN_Australia refuses to replace even though their box is broken.

  • Larrymclarry71 Larry (@Larrymclarry71) reported

    @craigreucassel @NBN_Australia Had same problems with @NBN_Australia but the telecommunications ombudsman sorted it out within days. They have a simple online questionnaire, takes 10 minutes and escalates it to someone who will understand how ridiculous the situation is. Saves hours and sanity.

  • Richard33878882 Richard Hubbard (@Richard33878882) reported

    @twistieman @craigreucassel @NBN_Australia Totally agree, but that would be to logical, and there's not much logic around these days. But 1.5 months to rectify, lousy service. Thanks again.

  • Richard33878882 Richard Hubbard (@Richard33878882) reported

    @Douglasac10 @craigreucassel @NBN_Australia Right. Was just clarifying. Anything other than the modem is either NBN or provider responsibility, mainly due to regulations. Btw, used to contract to Telstra resolving issues like this. Sadly nobody has those departments these days. And NBN 😥😥

  • RobertTickner Robert Tickner (@RobertTickner) reported

    “Your appointment to be connected to the nbn network is booked for 08 Jan 2021 between 1pm to 5pm at ....” This is the 4th time Telstra and NBN have not kept appointments. Worst customer service ever in my lifetime. No accountability ! @Telstra @NBN_Australia @AlboMP