NBN Outage in Toongabbie West, Blacktown, State of New South Wales

The irony is that during the fast question section with @andy_penn my @telstra #nbn service slowed down and I missed it. #aanareset

@Telstra @NBN_Australia problem sort d by nbn tech this morning. Thank you

@Telstra Tomorrow afternoon - as a small business owner - having this NBN service that drops out a lot does put me in difficult positions a lot... Is this the norm for the NBN product...?

@Telstra hi how can I check the status on our NBN switchover? Home internet is not working very well ATM

@Telstra 4.5hrs on hold and no answer - NBN not working - please update your website with info...

@Telstra - been on hold for 2.5hrs and no one has answered the call - NBN has not been working since Friday. This is costing me $$$ - I’m meant to be working - you are not helping small businesses... Please once and for all get your customer service and products sorted...!

@IanSyson @DavidHenning86 NBN is in trouble then 👍🏼

Due to your totally unreliable service @Telstra I can not work from home. This has dragged on for weeks and your online thing now says is NBN related. I’m really annoyed and frustrated.

@Telstra Now trying to cancel the @NBN_Australia order with @Telstra after 3 failed attempts to actually get #NBN - I sent a chat message today which is the only channel available and it took 4 hrs for Telstra to respond with the first text. WTF?? It is the worst experience.

@NBN_Australia @Telstra 3rd round of identical trouble shooting steps with 3 different support agents, zero progress getting the dropouts on my service resolved, day 4 and counting. Been on online chat with Telstra for 6hrs now. 😡🔫

@NBN_Australia @Telstra getting no response, still having issues, day 4, can't call as it dead ends me back to using the chat app which isn't working. Horrible horrible experience that's significantly impacting my ability to work 🤬

@bigjsl Australia Post managed to get addresses right for years (not saying they're too good at it these days - but surely they're not $600m bad at it) - perhaps they could help? Split the difference, NBN saves money, AusPost makes money and can buy more watches!

@NBN_Australia @Telstra are you or nbn going to sort out this half arsed service that I pay a fortune for?

@Telstra NBN Internet is down barely functioning wont load anything not even Gmail. Phone support unavailable due to high vol of calls.

@NBN_Australia my connection has been up and down all afternoon, service sucks! Should have stayed on Telstra cable!

@Telstra I am having huge issues getting #NBN ordered through you. Twice I’ve gone through your chat function & they’ve taken 2 hrs to take the order, then confirmed it, then I hear nothing for weeks, then I enquire, then they tell me there is no order. Twice. Fix this pls 😠

@Telstra I closed the TIO complaint bc the issue was resolved. TIO reference 2020/09/11852. Shoddy @nbn fixed by a tech coming out to answer the question of indifferent service. Found and repaired the issue in the pit outside. No more problems!

@bigjsl @auspost One of the reasons to never work at NBN, when I interviewed there I was told a pub lunch was just fine, but having a pint with it would be a fireable offence.

@AshKyd I have to say, my HFC NBN has been pretty damned stable. A few outages that impacted on multiple premises, but otherwise, my speeds and stability exceed expectations.

@Optus I recently order a new NBN and someone at Optus changed my first name to my middle name without even asking. Now your staff are telling me I need to go to an Optus store to update something I never asked to change. How is this possible?

@ScottRhodie @missbelletrist I’d come over but I need a stable nbn connection. You can’t help me, I realise

@NBN_Australia I don’t want your apology. Stop being patronising, the problem every single time for the last few weeks were unscheduled outaged initiated by @NBN_Australia so another #fail for your communication effort. #nbnfail

@diana___bee Sorry to hear that you've had issues with contacting us about the NBN issues diaana. If you'd like us to assist you with your internet issues just DM and I'll get your details. Meg

@mathewmelvinng Sorry to learn that you are having issues with the service. The issue is now handled by our Engineering Team and is currently awaiting updates from NBN Co. I'll have the assigned to contact you and advise of the status of the fault. -Ahra

@mathewmelvinng Sorry to learn that you are having issues with the service. The issue is now handled by our Engineering Team and is currently awaiting updates from NBN Co. I'll have the assigned to contact you and advise of the status of the fault. -Ahra

@Kongduino @Ken04989139 @lsjngs I think it’s my mobile service provider. It’s working now after I turned off my 4G and reverted to my NBN wifi. Internet service in Oz is so sh!t!

My #NBN connection has gone off four times this morning for about 20 minutes a time. Thanks Coalition. I initially couldn't send this at 12:54 AEST because it went down again.

@iwantmynbn @TonyAbbottMHR The NBN is a national disgrace. It has taken the once in a century pandemic to prove the LNP’s dumbed down Mickey mouse rubber band version is simply not fit for purpose. The real broadband such as installed in cities like Dunedin in NZ are economic success stories.

@Optus any known issues with NBN FTTP dropping in & out in Armidale NSW?

@NBN_Australia I contacted my service provider yesterday shortly after this tweet. They’ve escalated to NBN we may see a technician here on Tuesday.