NBN Outage Report in White Rock, Cairns, State of Queensland
Problems detected
Users are reporting problems related to: internet, total blackout and wi-fi.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours in White Rock, State of Queensland
The chart below shows the number of NBN reports we have received in the last 24 hours from users in White Rock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 16: Problems at NBN
NBN is having issues since 05:20 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports Near White Rock, State of Queensland
Latest outage, problems and issue reports in White Rock and nearby locations:
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Granville#AussieResister
(@Granville4879) reported
from
Cairns, State of Queensland
@jonesy2794 @TwitterSupport I feel lucky as a restart of the phone seems to have fixed it for now. Or I could just blame NBN as I have also gone to the mobile network.
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Granville #AussieResister
(@Granville4879) reported
from
Cairns, State of Queensland
@TurnbullMalcolm @rhysam I have to assume you are speaking out of ignorance of technology. PSTN is cat 3 copper with a theoretical maximum of 10 Mbps. And voice calls over my NBN connection are such poor quality we mostly cannot understand the majority.
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Granville#AussieResister
(@Granville4879) reported
from
Cairns, State of Queensland
@roastthekipfler @AusIndiMedia My NBN service over the last 3 or 4 days has been very poor. I did try G4 a while back but that wasn't very consistent either. I am waiting for the arrival of G5 in my area in the hope that may actually work as advertised.
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Kate Cunningham
(@KateHamilton88) reported
from
Cairns, State of Queensland
Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..
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Daniel Rose
(@dgr_dgr) reported
from
Cairns, State of Queensland
@HansOrph @deccles26 @NBN_Australia @Foxtel NBN outages is one of the reasons I selected @VodafoneAU for my NBN provider. 4G backup kicks in automatically if the network falls over. Worth considering changing to them if you need/want seamless internet
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💧Le voyageur
(@LeVoyageurOz) reported
from
Cairns, State of Queensland
And right on cue my NBN goes down. That should be a huge election issue. #QandA
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Moods Moody
(@MoodsMoody) reported
from
Cairns, State of Queensland
Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Craig Reucassel
(@craigreucassel) reported
The NBN box has broken at our place. The provider knows this. We know this and @NBN_Australia knows this. But instead of mailing out a replacement they are saying we have to wait nearly 1.5 months for one of their technicians.
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Craig Reucassel
(@craigreucassel) reported
I normally don’t bother to complain about **** businesses but I think I’ve just found the worst so I thought I’d give @NBN_Australia a shout out.
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Craig Reucassel
(@craigreucassel) reported
@Richard33878882 @NBN_Australia Have called provider 4 times. They are equally frustrated. Each time @NBN_Australia refuses to replace even though their box is broken.
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oberon
(@1Octonaut) reported
@craigreucassel Craig, call your federal MP's office. They can submit a complaint direct to nbn - they'll have plenty of experience doing this - and you might see some results. Even if your MP is some LNP waste-of-space, their office staff should be able to get onto this.
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Robyn Muller BA GradDipEd
(@RobynInTheStix) reported
@craigreucassel @NBN_Australia Your best recourse is the Telecommunications Ombudsman. If we ran our business as poorly, we wouldn’t last long. Monopolies seem to act as if customer and service are mutually exclusive; never the twain shall meet. *********.
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Richard Hubbard
(@Richard33878882) reported
@twistieman @craigreucassel @NBN_Australia Totally agree, but that would be to logical, and there's not much logic around these days. But 1.5 months to rectify, lousy service. Thanks again.
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🌏 💧 Bianca
(@justme_bmk) reported
@jamiemanson101 @craigreucassel @NBN_Australia I had the same, I received one, presumably an upgrade. Never asked for one, nor was told about it, I had to call to make sure there wasn't a mistake. Somehow, we managed to install it ourselves ;-), without the NBN worker's expertise.
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Tristan Davey
(@twistieman) reported
from
Townsville, State of Queensland
@Richard33878882 @craigreucassel @NBN_Australia It’ll be the NBN network termination device (NTD) that has failed, not his modem/router. There are a variety of these are used on FTTP, FTTC, HFC and fixed wireless installs. NBNCo operates these units inside your property, and only they can service/replace them.
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Dr Kim Johnstone
(@DrKimJohnstone) reported
@craigreucassel @NBN_Australia It is the most mind numbingly frustrating business model and makes me want to scream in frustration every time I have to deal with NBN/provider issues. Bon courage!
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Larry
(@Larrymclarry71) reported
@craigreucassel @NBN_Australia Had same problems with @NBN_Australia but the telecommunications ombudsman sorted it out within days. They have a simple online questionnaire, takes 10 minutes and escalates it to someone who will understand how ridiculous the situation is. Saves hours and sanity.