NBN

NBN Outage Report in White Rock, Cairns, State of Queensland

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in White Rock, State of Queensland

The chart below shows the number of NBN reports we have received in the last 24 hours from users in White Rock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in White Rock, Cairns, State of Queensland 12/20/2025 20:25

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Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Total Blackout (10%)

    Total Blackout (10%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near White Rock, State of Queensland

Latest outage, problems and issue reports in White Rock and nearby locations:

  • Granville4879 Granville #AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @TurnbullMalcolm @rhysam I have to assume you are speaking out of ignorance of technology. PSTN is cat 3 copper with a theoretical maximum of 10 Mbps. And voice calls over my NBN connection are such poor quality we mostly cannot understand the majority.

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @roastthekipfler @AusIndiMedia My NBN service over the last 3 or 4 days has been very poor. I did try G4 a while back but that wasn't very consistent either. I am waiting for the arrival of G5 in my area in the hope that may actually work as advertised.

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @jonesy2794 @TwitterSupport I feel lucky as a restart of the phone seems to have fixed it for now. Or I could just blame NBN as I have also gone to the mobile network.

  • KateHamilton88 Kate Cunningham (@KateHamilton88) reported from Cairns, State of Queensland

    Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

  • LeVoyageurOz 💧Le voyageur (@LeVoyageurOz) reported from Cairns, State of Queensland

    And right on cue my NBN goes down. That should be a huge election issue. #QandA

  • dgr_dgr Daniel Rose (@dgr_dgr) reported from Cairns, State of Queensland

    @HansOrph @deccles26 @NBN_Australia @Foxtel NBN outages is one of the reasons I selected @VodafoneAU for my NBN provider. 4G backup kicks in automatically if the network falls over. Worth considering changing to them if you need/want seamless internet

  • MoodsMoody Moods Moody (@MoodsMoody) reported from Cairns, State of Queensland

    Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • CaponeField MrCapone (@CaponeField) reported

    @NBN_Australia How do I find out if the “co-existence” settings are being applied to one of you substandard NBN network connections?

  • andyjeier Andy (@andyjeier) reported

    @NBN_Australia Thanks, that’s been done. The provider is aware however, they can only say it will be back by 31/3/21 at 6pm.. what I am asking is how can a fault take 2 days to fix.. that is not a provider question, that is an NBN issue. The provider isn’t working on the lines.

  • brobson_politic Ben Robson (@brobson_politic) reported

    Dear @NBN_Australia, Do you have an obligation to pro-actively inform users, impacted by an NBN outage, (e.g. sending them an SMS) that they can't use their NBN landline phone service in the event they need to call Triple-Zero? #auspol #NBNOutage

  • brobson_politic Ben Robson (@brobson_politic) reported

    @BettyTootellF @NBN_Australia @Telstra Ferntree Gully for me. According to my modem's error messages, it's an issue preventing my Telstra Smart Modem from receiving a DHCP IP address lease (so either a physical fault, a routing fault, or a DHCP server fault).

  • grozerown grozerown (@grozerown) reported

    @Optus Any known issues with Optus - NBN Internet in Cammeray NSW?

  • brobson_politic Ben Robson (@brobson_politic) reported

    There are many things about @Telstra that I don't like. But, one thing I do like is when my NBN connection fails the Telstra service seamlessly switches over to their mobile network without me noticing any outage. 👍 @NBN_Australia #Fail!

  • dgaust dg (@dgaust) reported

    @niall_bigscreen @Sheeds_au It's on the NBN side. It's how they shape the upland speed to 50Mbps. Your speed check doesn't know what the upload speed is, so tries as hard as it can. The policer drops chunks over 50Mbps, which causes retries and slow downs.

  • lazy___ow lazy (@lazy___ow) reported

    @OwStans No my government ******* me with **** nbn

  • Matthew60299053 🍩 Ratticus Finch💧🔥 (@Matthew60299053) reported

    @nitagreenqld Seems a bit disingenuous Nita, you know that NBN provided many additional services to help the govt with covid response that most certainly was not their job. Unlike the fed govt that spent $1billion on marketing.

  • brobson_politic Ben Robson (@brobson_politic) reported

    @NBN_Australia @andyjeier Darren, can you confirm that you have technicians/engineers working on a problem and give any insight into the nature of the problem? Or are you only permitted to cut-and-paste the corporate approved boilerplate response? #NBNFail #NBNOutage #ConroysFolly