NBN Outage Report in White Rock, Cairns, Queensland

Problems in the last 24 hours in White Rock, Queensland

The chart below shows the number of NBN reports we have received in the last 24 hours from users in White Rock, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (73%)
• Wi-fi (12%)
• Total Blackout (11%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near White Rock, Queensland

Latest outage, problems and issue reports in White Rock and nearby locations:

• 
  Daniel Rose (@dgr_dgr) reported 5 minutes ago from Cairns, Queensland

  @HansOrph @deccles26 @NBN_Australia @Foxtel NBN outages is one of the reasons I selected @VodafoneAU for my NBN provider. 4G backup kicks in automatically if the network falls over. Worth considering changing to them if you need/want seamless internet

• 
  Kate Cunningham (@KateHamilton88) reported 6 minutes ago from Cairns, Queensland

  Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

• 
  💧Le voyageur (@LeVoyageurOz) reported 7 minutes ago from Cairns, Queensland

  And right on cue my NBN goes down. That should be a huge election issue. #QandA

• 
  SLAV (@therealslav84) reported 12 minutes ago from Cairns, Queensland

  @Halit95429397 @Foxtel I was a customer for over 15 years. After 15 years due to my travel forgot to pay my account I was 1 day late. No empathy no care and would not drop the late fee. So I cancelled. That was full Platinum IQ4, with 4 boxes and nbn. Their reply.... we dont care,

• 
  Jake Jeffreys (@jeffreys_jake) reported 18 minutes ago from Meringa, Queensland

  @BazzaCC @Telstra Same thing here. Not only lost nearly all signal,now missing work jobs,,,,because calls and emails not coming through( get allocations on daily basis). In the same period,increased my contract. Also convinced my elderly neighbour same bullshit and deal with NBN.BLOODY SCAM

• 
  Granville #AussieResister (@Granville4879) reported 19 minutes ago from Cairns, Queensland

  @TurnbullMalcolm @rhysam I have to assume you are speaking out of ignorance of technology. PSTN is cat 3 copper with a theoretical maximum of 10 Mbps. And voice calls over my NBN connection are such poor quality we mostly cannot understand the majority.

• 
  Granville#AussieResister (@Granville4879) reported 38 minutes ago from Cairns, Queensland

  @roastthekipfler @AusIndiMedia My NBN service over the last 3 or 4 days has been very poor. I did try G4 a while back but that wasn't very consistent either. I am waiting for the arrival of G5 in my area in the hope that may actually work as advertised.

• 
  Moods Moody (@MoodsMoody) reported 45 minutes ago from Cairns, Queensland

  Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd

• 
  Jake Reid (@jakemreid) reported 47 minutes ago from Cairns, Queensland

  @LalitaMathias @JoshFrydenberg @SkyNewsAust Airwaves cause NBN doesn't work 🤡 Gee wizz - we could even stream it live but for copper. How good would fibre be 🤦🏽😡

• 
  Granville#AussieResister (@Granville4879) reported 48 minutes ago from Cairns, Queensland

  @jonesy2794 @TwitterSupport I feel lucky as a restart of the phone seems to have fixed it for now. Or I could just blame NBN as I have also gone to the mobile network.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  George Whitefield (@GWF61) reported 5 minutes ago

  @WesleySouthcott @SincDavidson What do fixed line phones have to do with fibre NBN? But you are still incorrect about 5G compared to a full fibre network.

• 
  andrew keith (@andrewkeith80) reported 5 minutes ago

  The 7th @NBN_Australia tech has left without fixing the TAPS. He let me hear the support call to NBN. NBN wants a report that the TAP has failed. An intermittent failure is not accepted. WOW. The tech was so frustrated so he sent me documents for TIO case.

• 
  Daggy Dad (@daggy_dad) reported 9 minutes ago

  @NBN_Australia how do I send a complaint? The NBN Complaint Management Document says call 1800 687 626 but there isn't a complaints option. The other option is via Contact Us webpage, but there's no info there. How does one make a general complaint about NBN?

• 
  TJ Bird (@tjbirrd) reported 13 minutes ago

  NBN been ignoring the senior support case manager at the ISP handling my no internet for the past 2 weeks Glad to know I'm not the only one being ghosted this year 😌😌😌

• 
  Daggy Dad (@daggy_dad) reported 14 minutes ago

  Gee @NBN_Australia 21hr "we are investigating a unplanned power outage" in West Burleigh? What's going on? When's the ETA? Maybe replace your marketing/comms team with actually techs?

• 
  Hayley (@The8ayley) reported 15 minutes ago

  I've been without internet for 18 days, I work from home and I'm losing money because of it. Hurry up and fix this @NBN_Australia @Telstra

• 
  Mackie O'Halloran (@HalloranMackie) reported 16 minutes ago

  @BenedictBrook @bengrahamjourno @newscomauHQ Infrastructure does not seem to be LNP competency Slow & Broken trams Different line gauges Ferry's NBN Super raid your acc "On one hand, we’ve got the Treasurer saying, ‘The economy is booming’. On the other hand, we’ve got a Prime Minister saying, ‘We can’t afford [RAT]

• 
  MadSci 💡 (@MadScintst) reported 16 minutes ago

  @Peter_Fitz Yep common. Just hang up. If you press any keys you end up with a human that wants to ‘validate’ you (ie get your CC & some personal details for exploitation). They usually purport to be from subscription based providers, eg NBN, Telstra, Netflix, Amazon

• 
  David Sivaraj (@davidsivaraj) reported 17 minutes ago

  @3Mobile seriously?! Over 3 hours communicating with your staff to get my NBN upgraded. Some of your Indian support team don’t understand English that well either. #timelost #fail #servicefail

• 
  dazzle8 (@dazzlemate) reported 18 minutes ago

  @Peter_Fitz I regularly talk to ‘Nicole’ from the NBN - strangely based in India. When that number calls again - and I enquire about Nicole’s health - they hang up….