NBN

NBN Outage Report in White Rock, Cairns, State of Queensland

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in White Rock, State of Queensland

The chart below shows the number of NBN reports we have received in the last 24 hours from users in White Rock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in White Rock, Cairns, State of Queensland 01/13/2026 22:50

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Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near White Rock, State of Queensland

Latest outage, problems and issue reports in White Rock and nearby locations:

  • KateHamilton88 Kate Cunningham (@KateHamilton88) reported from Cairns, State of Queensland

    Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

  • Granville4879 Granville #AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @TurnbullMalcolm @rhysam I have to assume you are speaking out of ignorance of technology. PSTN is cat 3 copper with a theoretical maximum of 10 Mbps. And voice calls over my NBN connection are such poor quality we mostly cannot understand the majority.

  • LeVoyageurOz 💧Le voyageur (@LeVoyageurOz) reported from Cairns, State of Queensland

    And right on cue my NBN goes down. That should be a huge election issue. #QandA

  • jeffreys_jake Jake Jeffreys (@jeffreys_jake) reported from Meringa, State of Queensland

    @BazzaCC @Telstra Same thing here. Not only lost nearly all signal,now missing work jobs,,,,because calls and emails not coming through( get allocations on daily basis). In the same period,increased my contract. Also convinced my elderly neighbour same bullshit and deal with NBN.BLOODY SCAM

  • MoodsMoody Moods Moody (@MoodsMoody) reported from Cairns, State of Queensland

    Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd

  • dgr_dgr Daniel Rose (@dgr_dgr) reported from Cairns, State of Queensland

    @HansOrph @deccles26 @NBN_Australia @Foxtel NBN outages is one of the reasons I selected @VodafoneAU for my NBN provider. 4G backup kicks in automatically if the network falls over. Worth considering changing to them if you need/want seamless internet

  • jakemreid Jake Reid (@jakemreid) reported from Cairns, State of Queensland

    @LalitaMathias @JoshFrydenberg @SkyNewsAust Airwaves cause NBN doesn't work 🤡 Gee wizz - we could even stream it live but for copper. How good would fibre be 🤦🏽😡

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @jonesy2794 @TwitterSupport I feel lucky as a restart of the phone seems to have fixed it for now. Or I could just blame NBN as I have also gone to the mobile network.

  • therealslav84 SLAV (@therealslav84) reported from Cairns, State of Queensland

    @Halit95429397 @Foxtel I was a customer for over 15 years. After 15 years due to my travel forgot to pay my account I was 1 day late. No empathy no care and would not drop the late fee. So I cancelled. That was full Platinum IQ4, with 4 boxes and nbn. Their reply.... we dont care,

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @roastthekipfler @AusIndiMedia My NBN service over the last 3 or 4 days has been very poor. I did try G4 a while back but that wasn't very consistent either. I am waiting for the arrival of G5 in my area in the hope that may actually work as advertised.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • jameswhelan42 James Whelan (@jameswhelan42) reported

    @crjhall yeah ordered one about an hour ago. but i'm now looking at the modem connected to the nbn box and the 2g and 5g lights aren't on and it was 'funny' yesterday so i'm thinking a new modem is the issue. a mesh still just connects to the modem doesn't it?

  • Tzisorey Embrace the Daddy (@Tzisorey) reported

    Confirmed- after a 2 hour chat with Telstra, they will refuse to provide any settings to get the NBN voice/SIP service on a non-Telstra modem Not just that they won't guide you through the setup- they will refuse to give the settings. Guess I'll recommend my customers go to iiNet

  • AnitaSloss Anita S. Rat🐭👿 apparently a bot & trot (@AnitaSloss) reported

    @PaulBongiorno @HonTonyAbbott My Telstra wiring is broken, they can't be bothered coming out to Public Housing to fix it. I am the only one who has complained of dropping out,from 80 flats. Will have to cancel my NBN contract. Terrific government innovation🙄

  • Tzisorey Embrace the Daddy (@Tzisorey) reported

    Confirmed- after a 2 hour chat with Telstra, they will refuse to provide any settings to get the NBN voice/SIP service on a non-Telstra modem Not just that they won't guide you through the setup- they will refuse to give the settings. Guess I'll recommend my customers go to iiNet

  • wynnumboy 💧David 1955 (@wynnumboy) reported

    @latingle @PaulFletcherMP @ANAO_Australia Fletcher having to eat the **** sandwich again. NBN previously and now this one. He’s labouring through your interview. Scotty owes him big time?

  • shaneomadman Shaneomadman (@shaneomadman) reported

    @NBN_Australia See this is your guys problem,,, Nobody is listening to the little man,, just because you're a big company you think you can bully ppl ,, like I said before you already have my details so stop taking the easy way out. Maybe the TV stations interested

  • shaneomadman Shaneomadman (@shaneomadman) reported

    @NBN_Australia So this is the bullshit I've gotta go through,,, I've given nbn Australia my phone number and there response was we don't do out calls and gave me another number to call ,,, so wtf why did you ask for my number if you can't help me ,,, this nbn **** is a waste of ****** money,,,

  • saddmon Gitzky (@saddmon) reported

    @VodafoneAU I did call and your support organised a ticket for NBN Co to have a look at my issue

  • PrintDiva2 PrintDiva (@PrintDiva2) reported

    @NBN_Australia It didn’t help that even after nbn checks on street when it was installed I was informed “ we have finished in your office but street people will have to come back to fix the nbn”

  • GibboBG GibboBG (@GibboBG) reported

    @Telstra Day 3 of no mobile signal. Outages page has been changed from 10am this morning to TBA. Are you able to confirm whether I can get NBN to my address? We have a landline telephone.