NBN

NBN Outage Report in White Rock, Cairns, State of Queensland

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in White Rock, State of Queensland

The chart below shows the number of NBN reports we have received in the last 24 hours from users in White Rock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in White Rock, Cairns, State of Queensland 01/17/2026 03:40

January 17: Problems at NBN

NBN is having issues since 06:00 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near White Rock, State of Queensland

Latest outage, problems and issue reports in White Rock and nearby locations:

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @jonesy2794 @TwitterSupport I feel lucky as a restart of the phone seems to have fixed it for now. Or I could just blame NBN as I have also gone to the mobile network.

  • LeVoyageurOz 💧Le voyageur (@LeVoyageurOz) reported from Cairns, State of Queensland

    And right on cue my NBN goes down. That should be a huge election issue. #QandA

  • therealslav84 SLAV (@therealslav84) reported from Cairns, State of Queensland

    @Halit95429397 @Foxtel I was a customer for over 15 years. After 15 years due to my travel forgot to pay my account I was 1 day late. No empathy no care and would not drop the late fee. So I cancelled. That was full Platinum IQ4, with 4 boxes and nbn. Their reply.... we dont care,

  • KateHamilton88 Kate Cunningham (@KateHamilton88) reported from Cairns, State of Queensland

    Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

  • MoodsMoody Moods Moody (@MoodsMoody) reported from Cairns, State of Queensland

    Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @roastthekipfler @AusIndiMedia My NBN service over the last 3 or 4 days has been very poor. I did try G4 a while back but that wasn't very consistent either. I am waiting for the arrival of G5 in my area in the hope that may actually work as advertised.

  • dgr_dgr Daniel Rose (@dgr_dgr) reported from Cairns, State of Queensland

    @HansOrph @deccles26 @NBN_Australia @Foxtel NBN outages is one of the reasons I selected @VodafoneAU for my NBN provider. 4G backup kicks in automatically if the network falls over. Worth considering changing to them if you need/want seamless internet

  • Granville4879 Granville #AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @TurnbullMalcolm @rhysam I have to assume you are speaking out of ignorance of technology. PSTN is cat 3 copper with a theoretical maximum of 10 Mbps. And voice calls over my NBN connection are such poor quality we mostly cannot understand the majority.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • raz_ellen Raz Ellen (@raz_ellen) reported

    @hughriminton Just in time for the election…. We should never forget that it was an L-NP government that stalled and then wound back and watered down the NBN project.

  • Hipcatprintery Lawrence Finn (@Hipcatprintery) reported

    Reported a fault with my NBN connection (living rurally with bugger all phone signal it is important to have the ability to communicate). That was 8 days ago. Haven’t heard anything from @NBN_Australia yet. My ISP contacted them and gave me this number: ETK000000010475 🦗

  • Mad_As_Mel Mad As Mel (@Mad_As_Mel) reported

    ****, NBN quoted me $10k just to go from the end of my driveway to FTTP. Now the LNP are giving it away to their rich mates! Can help but wonder if Costa are making donations to Joyce in brown paper bags or something.

  • TPG_Telecom TPG (@TPG_Telecom) reported

    @UbaidMehmood11 1/2 Hi Ubaid, we understand that the order for the NBN NCD box has been requested today. Please understand that your location was tagged under the service class 34, which means that NBN Co already installed the NBN NCD box. -Basil

  • tobermatt Matt Palmer (@tobermatt) reported

    @kristiankar @lenoretaylor the coalition has slammed Labor for suggesting this exact thing in the past (using taxpayer money for NBN extensions), and what about everyone who isn't alongside this particular cable run? I'd love to have an FTTP hookup, but my local MP is on Scotty's **** list.

  • wyvernsrose Wyvernsrose🐲🐉🐔🐣🐈‍⬛ (@wyvernsrose) reported

    @DeathByBooko God if only that were true. I once had iinet refuse ANY convo by text while I had bruce going out of his mind because the Internet was down and I had pneumonia trying to get IINET to admit that they had started rolling out the NBN in town and had inadvertently stomped the copper

  • MorpheusBeing 💧🕯Morpheus🦘 (@MorpheusBeing) reported

    @Ta34277911A @AdamBandt Been looking at it. Sick of slow nbn satellite.

  • skyalin Cin (@skyalin) reported

    @homebrandcola Meanwhile, 12km from the ACT border, no NBN of any kind and no ability to pay to have it installed even if we want to. **** THEM ALL

  • mrphilmercer Phillip Mercer (@mrphilmercer) reported

    @Optus our @NBN_Australia is down AGAIN and your “support” app won’t work because a telecommunications company decided to do upgrades taking them off line in the middle of business hours.

  • Hyosiex hyosie (@Hyosiex) reported

    @NBN_Australia Thank you dearly, have contacted @Optus multiple times and they have said that the intermittent dropouts are within normal dropout times. Appreciate it @NBN_Australia you guys are just the service <3. They are actually useless. #optuspickupyourgame