iPrimus Outage Map
The map below depicts the most recent cities in Australia where iPrimus users have reported problems and outages. If you are experiencing problems with iPrimus, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iPrimus users affected:
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E-mail
iPrimus offers internet and phone service to businesses and individuals, as well as mobile phone and mobile internet. Interet access is available as DSL service, ADSL 2+, dial-up or mobile 3G.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 1 |
| Sydney, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iPrimus Issues Reports
Latest outage, problems and issue reports in social media:
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Vicki Mainard 🇦🇺🕹🏀🐈 Scomo is my PM.
(@vmainard) reported
@bazakel @NewcastleGardia No big surprise there. I am with Vodafone for all my mobile devices. We got rid of Telstra 6 years ago when my Dad passed away and they treated my mother like crap when she asked for his name to be removed from the bill. We're with iprimus for our home internet and phone now.
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Julian 🇦🇺
(@JKRLMazur) reported
from
Cessnock, State of New South Wales
Damn I’m getting pissed off with iprimus. I’m charged $2.50 for not having a direct debit, $2.80 for using BPay and $2.20 for a paper bill plus gst. Nearly $10 on top of my monthly bill.
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Desh3460
(@desh3460) reported
@iPrimusAU you lost me as a customer iprimus.. constant nbn/internet outages lasting days, only to tell me the problem must be my hardware when its not.. .. not returning phone calls when you say you will.. been with you for 25yrs plus.. time for a change.. cya.
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ｓｅａｎ ｓｍｉｔｈ
(@seansmith_au) reported
from
Adelaide, State of South Australia
Wouldn’t it be a nice touch if iPrimus @iPrimusAU sent out a text message the day before planned Network outages? Once again no Internet 0030-0630. #adelaide #outage #internet
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Nocker
(@Nocker40829342) reported
@mrszoomby @iPrimusAU I’m in Warragul and have no internet also. I called iPrimus and the guy told me that there is a statewide outage
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Christalla henning
(@stalla13) reported
@iPrimusAU @Winnie_3885 No internet in Adelaide. Been very slow last few days. Today nothing working no ph either. On my mobile waiting for help. Been on hold for 30 minutes. They have transferred me to tech support. This is my elderly parents home. appreciate iprimus looking into outages in Adelaide
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Desh3460
(@desh3460) reported
@iPrimusAU you lost me as a customer iprimus.. constant nbn/internet outages lasting days, only to tell me the problem must be my hardware when its not.. .. not returning phone calls when you say you will.. been with you for 25yrs plus.. time for a change.. cya.
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Haruharu 🍩
(@HARUHARUpinku) reported
@kuyalion @ZenyTalk No VPN, iPrimus. And for reference I'm in Perth, and I'm accessing it on my phone via the Samsung Internet app without issue.
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Ruby does not exist¿
(@ThePirateNerd) reported
@iPrimusAU How do I switch off my iPrimus VoIP voicemail on my home phone service?
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michael hitchcock
(@michael48439600) reported
from
Sydney, State of New South Wales
IPrimus dodo Telstra and Optus worked together to fake a fault on my phone so a technician was called to fix it. Then they got Dun and Bradstreet to hassle me to collect a payment
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Fust FPV
(@FustFpv) reported
Nothing like @iPrimusAU still refusing to cancel your account since you changed ISP back in 23/10/2020 and now claiming I have to pay for an iprimus modem/router when I have always used my own network equipment and never personally received iprimus equipment. SCAMMERS
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gordolake🕳️🐀
(@gordolake) reported
Hi @Telstra, with iprimus ISP. Obviously they use your network to connect to the internet. Have just been advised of a complex fault and it will not be fixed for a month. I cant find any info on the outage sites. Can you confirm.
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pumacatrun2
(@pumacatrun2) reported
@iPrimusAU internet outage for the past 10-20 minutes, have tried power cycling with no luck. After a few refreshes prompts to diagnose by signing into iprimus but we were locked out from wrong sign in attempts.
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Myau Miao Meow
(@Myau_Miao_Meow) reported
@SkrappEdits I'm currently with iPrimus, which has barely any connection issues in my area, but their customer support isn't great. I'll most likely be switching to Aussie Broadband soon, since I've heard good things, so +1 for them.
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Vicki Mainard 🇦🇺🕹🏀🐈 Scomo is my PM.
(@vmainard) reported
@SarahHarris @Telstra It telstra nothing more needs to be said. They have the worst customer service of all the telcos in Australia. Treated my mother like **** when she asked them to remove my deceased father name from the bill. Left for Iprimus and have never looked back.
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