iPrimus Outage Map
The map below depicts the most recent cities in Australia where iPrimus users have reported problems and outages. If you are experiencing problems with iPrimus, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iPrimus users affected:
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E-mail
iPrimus offers internet and phone service to businesses and individuals, as well as mobile phone and mobile internet. Interet access is available as DSL service, ADSL 2+, dial-up or mobile 3G.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 1 |
| Sydney, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iPrimus Issues Reports
Latest outage, problems and issue reports in social media:
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Ariel_Nix
(@Ariel_NixTTV) reported
@HYP3RSTRIKE I'm considering a couple of companies x Aussie Broadband, iinet, superloop. Just iprimus is awful. I've spent 8 months trying to contact their customer service only to be patronized by them! They also did not fix the issue, they made it worse!!!
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Vicki Mainard 🇦🇺🕹🏀🐈Liberal 22
(@vmainard) reported
@MissHissyKat There's a lot to like about iprimus. I only went to them in full, since my internet was with them. Got in contact with them and ask about phone internet bundle, and they gave us a fantastic deal. Great customer service if thing go wrong too.
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Kitty Designs
(@KittyDesigns__) reported
@iPrimusAU what emergency is iprimus currently having? I'm trying to call and can't get through, is the service down
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💧Meryl Nell
(@meggsy46) reported
@diaper_donkills @MorpheusBeing I have been a very happy iPrimus customer for years. Don't know who they are a reseller for though.
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Ariel_Nix
(@Ariel_NixTTV) reported
If y'all need an internet provider, stay away from iprimus! Worst company EVER! Their customer support is disgusting as well as their service.
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◀️ᴋᴇᴠ ᴍᴀʀᴛɪɴ▶️
(@kev_martin) reported
@iPrimusAU Are iPrimus support working through the long weekend. I lodged a support case yesterday and have not yet received a response other than the automatic reply
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ＪＩＭ ＢＯＨ
(@not_fake_jack) reported
**** you iPrimus broadband i didn't need your ******* junk mail today
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Ingrid Harrison
(@IngridHarrison) reported
Shout out to @iprimus to cancel my father’s internet (as he is going into aged care). Apart from either speaking to him direct or requiring my power of attorney as well as my identification, you want me to ring you again to ensure you don’t debit his account. That’s service. Not.
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Mandy C
(@dragonsgirl2010) reported
@jdrama68 I found the support great, they also let you know ahead any planned NBN outages, also if they get cancelled. I’m on a lower plan but speed always as per plan. Much better than iprimus where the Broadband speed was so poor and support is local. Prices competitive
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Missgarland⁷
(@Missgarland21) reported
Highly suggest no one ever go with iprimus for their internet provider. Weeks with spotty connection (which i can forgive some due to the flooding) and support is awful. Looks like i’m stuck using all my phone data 👌
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iPrimus
(@iPrimusAU) reported
@meggsy46 Hi Meryl, iPrimus customers have not been impacted by the Optus cyberattack. While we use the Optus network as a network provider for our mobile services, we can reassure our customers that their personal information is managed securely by us and is not shared with Optus. (1/2)
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Fíriel Olorindë
(@evenstar) reported
...remember that time someone got a hit from a Google com au cache and the IP was from iPrimus, and...blamed it on me, even though I only switched to iPrimus in 2012...nine years after the incident? still weirds me out how every bit of weird behaviour from Au was my fault.
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kiwiradar
(@kiwiradar) reported
@iPrimusAU Is IPrimus internet down currently in Sydney? No internet in Bondi
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ｓｅａｎ ｓａｒａｎ ｓｍｉｔｈ
(@seansmith_au) reported
from
Adelaide, State of South Australia
I hate Australia’s NBN. Current speed is 2.4mbps. I’ve had constant problems with Iprimus. Ongoing for 7 weeks. Sick of contacting call centre. Thinking of breeding pigeons as an alternative. @iPrimusAU #nbn @NBN_Australia
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Jeremiah Fuzznuts
(@MrFuzznuts) reported
I've been with iprimus internet for 10 years over 3 houses always very happy with everything. Last 6 months it's been diabolical. I've rung them 3 times, they test the speed, tell me I'm dreaming and it never gets better. Looking to change. Any ideas? I pay $65pm unlimited. Jerry
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