iPrimus Outage Map
The map below depicts the most recent cities worldwide where iPrimus users have reported problems and outages. If you are having an issue with iPrimus, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iPrimus users affected:
iPrimus offers internet and phone service to businesses and individuals, as well as mobile phone and mobile internet. Interet access is available as DSL service, ADSL 2+, dial-up or mobile 3G.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 1 |
| Brisbane, QLD | 2 |
| Perth, WA | 1 |
| Arumpo, NSW | 1 |
| Corowa, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iPrimus Issues Reports
Latest outage, problems and issue reports in social media:
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◀️ᴋᴇᴠ ᴍᴀʀᴛɪɴ▶️ (@kev_martin) reported@iPrimusAU Are iPrimus support working through the long weekend. I lodged a support case yesterday and have not yet received a response other than the automatic reply
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Thomas (@Thomas693262791) reportedIs IPrimus down
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sean smith (@seansmith_au) reported from Adelaide, South AustraliaWouldn’t it be a nice touch if iPrimus @iPrimusAU sent out a text message the day before planned Network outages? Once again no Internet 0030-0630. #adelaide #outage #internet
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DJ (@djf99_) reported@iPrimusAU our internet has been cutting out all day and won’t maintain a connection for longer than 20 mins. Is there an outage and if so when will it be handled? #iprimus
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Mothy (@_Mothy___) reported@iPrimusAU And this is why I have been with iprimus for so long. Started with them in 2006 and every so often they let me know they are speeding up my service and reducing my bill, I don't ask if they can do better, they just do it.
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FantaPants (@MsPlodster) reported@sallymcmanus @DodoAustralia iPrimus is so much worse. Their customer service is almost non-existent.
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Kitt Happens 🇺🇦🌱 #NAFOCatsDivision (@RareFlowerGrow) reportedAny Aussies care to recommend an ISP? Was with iPrimus, horrible crowd. Big names keep coming up: TPG, Dodo, Amaysim. I'm sure there are other ISPs that are better.
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pumacatrun2 (@pumacatrun2) reported@iPrimusAU internet outage for the past 10-20 minutes, have tried power cycling with no luck. After a few refreshes prompts to diagnose by signing into iprimus but we were locked out from wrong sign in attempts.
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💧Robyn D💉x4 Insufficiently Feminine (@KoparaFallsKid) reported@meggsy46 @AlanBixter I'm sorry, I don't know the answer. iPrimus is a Mobile Virtual Network Operator (MVNO) that runs on the Optus Network, which may explain it. I don't know if that means they share customer data. Maybe ring iPrimus?
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David (@dwilliamson931) reported@buzzsaw123456 @Dominos_AU I had IPrimus send me a disconnection notice for my friends internet and threatening debt collector action. I told them in February she had died. They said they cancelled the account BUT NEVER MENTIONED THE OUTSTANDING AMOUNT!
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Jamesy (@JamesyR1) reported@telstra My dead Dad has never been on our account and trying to get a new service for some reason Telstra listed my Dad as a 3rd party??? Seriously, he had his own service with iPrimus so why is Telstra's client database so messy @Optus please contact me as I want a new service
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Alice Clarke (@Alicedkc) reportedInteresting. I was on hold to @iPrimusAU for ages, then asked to rate the call (before speaking to someone), then told I was being put through, then got a recorded message saying "due to an emergency situation, iPrimus is unavailable". Hope everyone's OK. Never had that before.
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gordolake🕳️🐀 (@gordolake) reportedHi @Telstra, with iprimus ISP. Obviously they use your network to connect to the internet. Have just been advised of a complex fault and it will not be fixed for a month. I cant find any info on the outage sites. Can you confirm.
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Scarlett (@aprivatebeach) reported@iPrimusAU I cancelled my internet 1 day after activation cos it didn’t work and IT were no help. Was told I wouldn’t be charged anything but guess what… I’m now being hit up for $80 (monthly cost) and customer service are giving me the run around. Fun times. #Iprimus #Fail
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LyndallTerrier (@LyndallTerrier) reported@xskinn I've had three internet disconnections this morning in the space of 2 hrs. Never happened before. Did the usual 'turn off turn on' routine but to no direct effect. Not sure what's going on. (I'm with iPrimus).