iPrimus Outage Map
The map below depicts the most recent cities in Australia where iPrimus users have reported problems and outages. If you are experiencing problems with iPrimus, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iPrimus users affected:

iPrimus offers internet and phone service to businesses and individuals, as well as mobile phone and mobile internet. Interet access is available as DSL service, ADSL 2+, dial-up or mobile 3G.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Melbourne, VIC | 7 |
Adelaide, SA | 6 |
Brisbane, QLD | 4 |
Perth, WA | 4 |
Sydney, NSW | 3 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iPrimus Issues Reports
Latest outage, problems and issue reports in social media:
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Klaris (@klaris) reported
I used to work at an office that houses around 5,000 Vocus, Dodo and iPrimus support teams. I can imagine the chaos there!
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Jeremiah Fuzznuts (@MrFuzznuts) reported
I've been with iprimus internet for 10 years over 3 houses always very happy with everything. Last 6 months it's been diabolical. I've rung them 3 times, they test the speed, tell me I'm dreaming and it never gets better. Looking to change. Any ideas? I pay $65pm unlimited. Jerry
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Mike Chapman (@Mike_B_Chapman) reported
@thisischubbsy__ @iPrimusAU Don’t use iPrimus, probably too late. I cancelled and to return their modem they gave me a dud code to use at AusPost, AusPost told me it was a common ruse. Their customer service number connects then drops out. Now they want to charge me $129 for the modem on an auto withdrawal.
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Jeff (@Jeffdeb22) reported
@iPrimusAU Unfortunately, nbn has been down all day today. Still not fixed. As a result I have not been able to work today. Still no updates from iprimus. That's at least 6 lengthy downtimes this last week andI have not been able to work for 15hrs. Who is going to compensate me for that?
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Missgarland⁷ (@Missgarland21) reported
What a surprise my net is down again. **** iprimus
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trigger me timbers (@songstargame) reported
Thanks to @telstra for confirming the internet outage that neither my provider #iprimus nor #nbn have yet to do - hours in. Not so happy that repair date is 1 November at 11pm but it is what it is.
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Ingrid Harrison (@IngridHarrison) reported
Shout out to @iprimus to cancel my father’s internet (as he is going into aged care). Apart from either speaking to him direct or requiring my power of attorney as well as my identification, you want me to ring you again to ensure you don’t debit his account. That’s service. Not.
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Blade Liger (@CJNezz) reported
@iPrimusAU do you have an outage in Victoria again? I've just lost connection. #iprimus
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Ariel_Nix (@Ariel_NixTTV) reported
If y'all need an internet provider, stay away from iprimus! Worst company EVER! Their customer support is disgusting as well as their service.
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kiwiradar (@kiwiradar) reported
@iPrimusAU Is IPrimus internet down currently in Sydney? No internet in Bondi
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xꜱɪᴄᴋɢʀʟx (@SICKGRL6) reported
I honestly wish I could go with Vondafone, iprimus is the worst. It’s so slow and barely loads anything
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Ariel_Nix (@Ariel_NixTTV) reported
@HYP3RSTRIKE I'm considering a couple of companies x Aussie Broadband, iinet, superloop. Just iprimus is awful. I've spent 8 months trying to contact their customer service only to be patronized by them! They also did not fix the issue, they made it worse!!!
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💧Meryl Nell (@meggsy46) reported
@diaper_donkills @MorpheusBeing I have been a very happy iPrimus customer for years. Don't know who they are a reseller for though.
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emptypetshelters1st✳️💉💉 (@nolinthealpha) reported
from his chat to his supplier iprimus with the answer the solution and the eta I'm just dumbfounded. you take lots of money for little service and your app is just SH#$
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◀️ᴋᴇᴠ ᴍᴀʀᴛɪɴ▶️ (@kev_martin) reported
@iPrimusAU Are iPrimus support working through the long weekend. I lodged a support case yesterday and have not yet received a response other than the automatic reply