iPrimus

iPrimus Outage Map

The map below depicts the most recent cities in Australia where iPrimus users have reported problems and outages. If you are experiencing problems with iPrimus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iPrimus users affected:

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iPrimus offers internet and phone service to businesses and individuals, as well as mobile phone and mobile internet. Interet access is available as DSL service, ADSL 2+, dial-up or mobile 3G.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 2
Melbourne, VIC 1
Sydney, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iPrimus Issues Reports

Latest outage, problems and issue reports in social media:

  • Alicedkc Alice Clarke (@Alicedkc) reported

    Interesting. I was on hold to @iPrimusAU for ages, then asked to rate the call (before speaking to someone), then told I was being put through, then got a recorded message saying "due to an emergency situation, iPrimus is unavailable". Hope everyone's OK. Never had that before.

  • Missgarland21 Missgarland⁷ (@Missgarland21) reported

    Highly suggest no one ever go with iprimus for their internet provider. Weeks with spotty connection (which i can forgive some due to the flooding) and support is awful. Looks like i’m stuck using all my phone data 👌

  • IngridHarrison Ingrid Harrison (@IngridHarrison) reported

    Shout out to @iprimus to cancel my father’s internet (as he is going into aged care). Apart from either speaking to him direct or requiring my power of attorney as well as my identification, you want me to ring you again to ensure you don’t debit his account. That’s service. Not.

  • djf99_ DJ (@djf99_) reported

    @iPrimusAU our internet has been cutting out all day and won’t maintain a connection for longer than 20 mins. Is there an outage and if so when will it be handled? #iprimus

  • BeyondcliffTV Beyondcliff (@BeyondcliffTV) reported

    @iprimus why is my internet so bad

  • dragonsgirl2010 Mandy C (@dragonsgirl2010) reported

    @jdrama68 I found the support great, they also let you know ahead any planned NBN outages, also if they get cancelled. I’m on a lower plan but speed always as per plan. Much better than iprimus where the Broadband speed was so poor and support is local. Prices competitive

  • Jeffdeb22 Jeff (@Jeffdeb22) reported

    @iPrimusAU Unfortunately, nbn has been down all day today. Still not fixed. As a result I have not been able to work today. Still no updates from iprimus. That's at least 6 lengthy downtimes this last week andI have not been able to work for 15hrs. Who is going to compensate me for that?

  • dwilliamson931 David (@dwilliamson931) reported

    @buzzsaw123456 @Dominos_AU I had IPrimus send me a disconnection notice for my friends internet and threatening debt collector action. I told them in February she had died. They said they cancelled the account BUT NEVER MENTIONED THE OUTSTANDING AMOUNT!

  • MrFuzznuts Jeremiah Fuzznuts (@MrFuzznuts) reported

    I've been with iprimus internet for 10 years over 3 houses always very happy with everything. Last 6 months it's been diabolical. I've rung them 3 times, they test the speed, tell me I'm dreaming and it never gets better. Looking to change. Any ideas? I pay $65pm unlimited. Jerry

  • kev_martin ◀️ᴋᴇᴠ ᴍᴀʀᴛɪɴ▶️ (@kev_martin) reported

    @iPrimusAU Are iPrimus support working through the long weekend. I lodged a support case yesterday and have not yet received a response other than the automatic reply

  • Ariel_NixTTV Ariel_Nix (@Ariel_NixTTV) reported

    If y'all need an internet provider, stay away from iprimus! Worst company EVER! Their customer support is disgusting as well as their service.

  • meggsy46 💧Meryl Nell (@meggsy46) reported

    @diaper_donkills @MorpheusBeing I have been a very happy iPrimus customer for years. Don't know who they are a reseller for though.

  • KoparaFallsKid 💧Robyn D💉x4 Insufficiently Feminine (@KoparaFallsKid) reported

    @meggsy46 @AlanBixter I'm sorry, I don't know the answer. iPrimus is a Mobile Virtual Network Operator (MVNO) that runs on the Optus Network, which may explain it. I don't know if that means they share customer data. Maybe ring iPrimus?

  • CJNezz Blade Liger (@CJNezz) reported

    @iPrimusAU do you have an outage in Victoria again? I've just lost connection. #iprimus

  • klaris Klaris (@klaris) reported

    I used to work at an office that houses around 5,000 Vocus, Dodo and iPrimus support teams. I can imagine the chaos there!

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