iPrimus Outage Map
The map below depicts the most recent cities in Australia where iPrimus users have reported problems and outages. If you are experiencing problems with iPrimus, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iPrimus users affected:
iPrimus offers internet and phone service to businesses and individuals, as well as mobile phone and mobile internet. Interet access is available as DSL service, ADSL 2+, dial-up or mobile 3G.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 3 |
| Sydney, NSW | 3 |
| Perth, WA | 1 |
| Brisbane, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iPrimus Issues Reports
Latest outage, problems and issue reports in social media:
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IceGecko
(@GeckoIce) reported
@Telstra Who cares ? Fun fact, telstra have been trying to scam over $600 from me by claiming I never cancelled an account I actually did. This is nothing short of extortion. Avoid the big telcos. Amaysim and iPrimus have served me well.
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pumacatrun2
(@pumacatrun2) reported
@iPrimusAU internet outage for the past 10-20 minutes, have tried power cycling with no luck. After a few refreshes prompts to diagnose by signing into iprimus but we were locked out from wrong sign in attempts.
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Desh3460
(@desh3460) reported
@iPrimusAU you lost me as a customer iprimus.. constant nbn/internet outages lasting days, only to tell me the problem must be my hardware when its not.. .. not returning phone calls when you say you will.. been with you for 25yrs plus.. time for a change.. cya.
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B.J. Winzer
(@Omegaville) reported
@LaceUpJumpers @footyjumpers @piehardpodcast Primus was the telecommunications company. iPrimus was their Internet service name.
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Ruby does not exist¿
(@ThePirateNerd) reported
@iPrimusAU How do I switch off my iPrimus VoIP voicemail on my home phone service?
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wraithz
(@WraithzXO) reported
@asfitFN @iPrimusAU iPrimus is just ****, they won’t help there useless
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FantaPants
(@MsPlodster) reported
@sallymcmanus @DodoAustralia iPrimus is so much worse. Their customer service is almost non-existent.
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Myau Miao Meow
(@Myau_Miao_Meow) reported
@SkrappEdits I'm currently with iPrimus, which has barely any connection issues in my area, but their customer support isn't great. I'll most likely be switching to Aussie Broadband soon, since I've heard good things, so +1 for them.
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Beyondcliff
(@BeyondcliffTV) reported
@iprimus why is my internet so bad
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RegularRelief
(@RegularRelief) reported
@ConkyOCE Also, don't threaten the ombudsman, that does nothing. I had an issue with iprimus that was ongoing for weeks, the second I had a case issued by the ombudsman it was sorted in an hour
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Sandy Rendel
(@SandyRendel) reported
@deniseshrivell FTTH Gone well for years after first 6 months of bedding in. Had to replace modem 12 months ago because reeeally slow for current usage. Now fast. Any recent problems caused by our own PC dying a slow death. Still with original ISP., iprimus.
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Alok
(@Alok16843680) reported
@iPrimusAU really pathetic service! I have been waiting service to be activated at my new address for about 2 weeks but there's no update at all!! Would never ever recommend iprimus!
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Emmy Æ Strickland
(@Emma_Strickland) reported
@iPrimusAU Anyone else’s internet down in Perth NOR? I’m on hold with iprimus now, struggling to get through. #iprimus
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Klaris
(@klaris) reported
I used to work at an office that houses around 5,000 Vocus, Dodo and iPrimus support teams. I can imagine the chaos there!
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Desh3460
(@desh3460) reported
@iPrimusAU you lost me as a customer iprimus.. constant nbn/internet outages lasting days, only to tell me the problem must be my hardware when its not.. .. not returning phone calls when you say you will.. been with you for 25yrs plus.. time for a change.. cya.