iPrimus Outage Map
The map below depicts the most recent cities worldwide where iPrimus users have reported problems and outages. If you are having an issue with iPrimus, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iPrimus users affected:
iPrimus offers internet and phone service to businesses and individuals, as well as mobile phone and mobile internet. Interet access is available as DSL service, ADSL 2+, dial-up or mobile 3G.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 3 |
| Sydney, NSW | 1 |
| Brisbane, QLD | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iPrimus Issues Reports
Latest outage, problems and issue reports in social media:
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Owain 🇬🇧 (@BigO_CS) reported from Melbourne, Victoria@MoeycQ @ManicMunday @OfficialSnypeR @Aussie_BB To a point that's true. I recently had an outage on my iPrimus line but my TPG was functioning perfectly. This at least skirts the issue if individual provider problems. But yeah if it's NBN you're ****** LOL
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xꜱɪᴄᴋɢʀʟx (@SICKGRL6) reportedI honestly wish I could go with Vondafone, iprimus is the worst. It’s so slow and barely loads anything
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Missgarland⁷ (@Missgarland21) reportedHighly suggest no one ever go with iprimus for their internet provider. Weeks with spotty connection (which i can forgive some due to the flooding) and support is awful. Looks like i’m stuck using all my phone data 👌
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Patrick Alilovic (@PatrickAlilovic) reported@chrismurphys @Telstra iPrimus have been fantastic for the 12 yrs I've been with them. Internet issues addressed but more importantly fixed almost in every instance immediately. Worst case wait 1 day.
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trigger me timbers (@songstargame) reportedThanks to @telstra for confirming the internet outage that neither my provider #iprimus nor #nbn have yet to do - hours in. Not so happy that repair date is 1 November at 11pm but it is what it is.
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Ruby does not exist¿ (@ThePirateNerd) reported@iPrimusAU How do I switch off my iPrimus VoIP voicemail on my home phone service?
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Christalla henning (@stalla13) reported@iPrimusAU @Winnie_3885 No internet in Adelaide. Been very slow last few days. Today nothing working no ph either. On my mobile waiting for help. Been on hold for 30 minutes. They have transferred me to tech support. This is my elderly parents home. appreciate iprimus looking into outages in Adelaide
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Klaris (@klaris) reportedI used to work at an office that houses around 5,000 Vocus, Dodo and iPrimus support teams. I can imagine the chaos there!
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The Wizard Of WTF? (@DavidVanstone1) reportedSo IPrimus are discarding their email service with less than a months notice leaving users having to sign up to another paid service to maintain (fingers crossed) the existing account? #IPrimus #IprimusAU - very poor service that's gong to screw a lot of people over.
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Zeteypee 💉💉💉💉💉 (@Guy20Pr) reported@iPrimusAU @iPrimusAU can you please check what is happening in St albans 3021 victoria? iprimus told me there was an outage that was resolved, however my nbn box lights flicker every 25 minutes, disconnecting the internet for over 10 minuutes at a time, what is going on with iprim/NBN?
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Vicki Mainard 🇦🇺🕹🏀🐈 Scomo is my PM. (@vmainard) reported@SarahHarris @Telstra It telstra nothing more needs to be said. They have the worst customer service of all the telcos in Australia. Treated my mother like **** when she asked them to remove my deceased father name from the bill. Left for Iprimus and have never looked back.
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B.J. Winzer (@Omegaville) reported@LaceUpJumpers @footyjumpers @piehardpodcast Primus was the telecommunications company. iPrimus was their Internet service name.
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💧Robyn D💉x4 Insufficiently Feminine (@KoparaFallsKid) reported@meggsy46 @AlanBixter I'm sorry, I don't know the answer. iPrimus is a Mobile Virtual Network Operator (MVNO) that runs on the Optus Network, which may explain it. I don't know if that means they share customer data. Maybe ring iPrimus?
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Ariel_Nix (@Ariel_NixTTV) reported@HYP3RSTRIKE I'm considering a couple of companies x Aussie Broadband, iinet, superloop. Just iprimus is awful. I've spent 8 months trying to contact their customer service only to be patronized by them! They also did not fix the issue, they made it worse!!!
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Michael Moro (@michaelmoro26) reported@EricWSeychell @Dave_Matteo eric i literally have FTTP and it’s absolute garbage, hopefully TPG can prove u right because iPrimus dont