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iPrimus

iPrimus Outage Map

The map below depicts the most recent cities worldwide where iPrimus users have reported problems and outages. If you are having an issue with iPrimus, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iPrimus users affected:

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iPrimus offers internet and phone service to businesses and individuals, as well as mobile phone and mobile internet. Interet access is available as DSL service, ADSL 2+, dial-up or mobile 3G.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Adelaide, SA 1
Sydney, NSW 1
Brisbane, QLD 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iPrimus Issues Reports

Latest outage, problems and issue reports in social media:

  • DavidVanstone1
    The Wizard Of WTF? (@DavidVanstone1) reported

    So IPrimus are discarding their email service with less than a months notice leaving users having to sign up to another paid service to maintain (fingers crossed) the existing account? #IPrimus #IprimusAU - very poor service that's gong to screw a lot of people over.

  • aprivatebeach
    Scarlett (@aprivatebeach) reported

    @iPrimusAU I cancelled my internet 1 day after activation cos it didn’t work and IT were no help. Was told I wouldn’t be charged anything but guess what… I’m now being hit up for $80 (monthly cost) and customer service are giving me the run around. Fun times. #Iprimus #Fail

  • desh3460
    Desh3460 (@desh3460) reported

    @iPrimusAU you lost me as a customer iprimus.. constant nbn/internet outages lasting days, only to tell me the problem must be my hardware when its not.. .. not returning phone calls when you say you will.. been with you for 25yrs plus.. time for a change.. cya.

  • Emma_Strickland
    Emmy Æ Strickland (@Emma_Strickland) reported

    @iPrimusAU Anyone else’s internet down in Perth NOR? I’m on hold with iprimus now, struggling to get through. #iprimus

  • stalla13
    Christalla henning (@stalla13) reported

    @iPrimusAU @Winnie_3885 No internet in Adelaide. Been very slow last few days. Today nothing working no ph either. On my mobile waiting for help. Been on hold for 30 minutes. They have transferred me to tech support. This is my elderly parents home. appreciate iprimus looking into outages in Adelaide

  • BigO_CS
    Owain 🇬🇧 (@BigO_CS) reported from Melbourne, Victoria

    @MoeycQ @ManicMunday @OfficialSnypeR @Aussie_BB To a point that's true. I recently had an outage on my iPrimus line but my TPG was functioning perfectly. This at least skirts the issue if individual provider problems. But yeah if it's NBN you're ****** LOL

  • pumacatrun2
    pumacatrun2 (@pumacatrun2) reported

    @iPrimusAU internet outage for the past 10-20 minutes, have tried power cycling with no luck. After a few refreshes prompts to diagnose by signing into iprimus but we were locked out from wrong sign in attempts.

  • mishchiu
    Michelle (@mishchiu) reported

    @iPrimusAU Hello, has your server/customer database been hacked/compromised? For the first time since I joined over 10 years ago, I’ve received junk mail to my iprimus email account. I don’t ever use this email and have never given this email address away.

  • BenjaminRoy73
    Benjamin Reynolds (@BenjaminRoy73) reported

    @chrismurphys @Telstra I have used iprimus twice now and have rarely had issues.

  • WraithzXO
    wraithz (@WraithzXO) reported

    @asfitFN @iPrimusAU iPrimus is just ****, they won’t help there useless

  • blackiwiroo
    Blackiwiroo 🎀🇦🇺🇳🇿🙋🏻‍♀️ (@blackiwiroo) reported from Sunshine Coast, Queensland

    @fi_shep @Telstra I moved across to iPrimus 2yrs ago after Telstra’s shitty service!

  • michael48439600
    michael hitchcock (@michael48439600) reported from Sydney, New South Wales

    IPrimus dodo Telstra and Optus worked together to fake a fault on my phone so a technician was called to fix it. Then they got Dun and Bradstreet to hassle me to collect a payment

  • PatrickAlilovic
    Patrick Alilovic (@PatrickAlilovic) reported

    @chrismurphys @Telstra iPrimus have been fantastic for the 12 yrs I've been with them. Internet issues addressed but more importantly fixed almost in every instance immediately. Worst case wait 1 day.

  • Missgarland21
    Missgarland⁷ (@Missgarland21) reported

    Highly suggest no one ever go with iprimus for their internet provider. Weeks with spotty connection (which i can forgive some due to the flooding) and support is awful. Looks like i’m stuck using all my phone data 👌

  • TaranReynardWhy
    Taran Reynard Whyte💜🦊🌈🦄🌊 (@TaranReynardWhy) reported from Melbourne, Victoria

    @01Ellehcim @jonto_kaye I haven't too many problems with iPrimus so I think I'll stick with them but I'm not happy right at the moment. If I get no joy by Monday, I'll be giving them a call.

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