iPrimus Outage Map
The map below depicts the most recent cities in Australia where iPrimus users have reported problems and outages. If you are experiencing problems with iPrimus, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iPrimus users affected:
Check Current Status
E-mail
iPrimus offers internet and phone service to businesses and individuals, as well as mobile phone and mobile internet. Interet access is available as DSL service, ADSL 2+, dial-up or mobile 3G.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 1 |
| Sydney, NSW | 1 |
| Perth, WA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iPrimus Issues Reports
Latest outage, problems and issue reports in social media:
-
Tim Pilkington
(@timpilko) reported
for anyone considering internet services please never use Iprimus, @iPrimusAU has been completely useless when it comes to customer service and has wasted hours of my time on hold - not good enough.
-
Jeremiah Fuzznuts
(@MrFuzznuts) reported
I've been with iprimus internet for 10 years over 3 houses always very happy with everything. Last 6 months it's been diabolical. I've rung them 3 times, they test the speed, tell me I'm dreaming and it never gets better. Looking to change. Any ideas? I pay $65pm unlimited. Jerry
-
Blade Liger
(@CJNezz) reported
@iPrimusAU do you have an outage in Victoria again? I've just lost connection. #iprimus
-
jezford
(@jezford) reported
@StephenFenech @Optus Woh, a bad couple of days, sympathies, dude! Agreed, shocking showing from Optus. It's the engineers at iPrimus that have kept me with them for 20 years now - always available, helpful and smart, and never annoying or condescending (though I think there's a note on my file...).
-
iPrimus
(@iPrimusAU) reported
@meggsy46 Hi Meryl, iPrimus customers have not been impacted by the Optus cyberattack. While we use the Optus network as a network provider for our mobile services, we can reassure our customers that their personal information is managed securely by us and is not shared with Optus. (1/2)
-
Fíriel Olorindë
(@evenstar) reported
...remember that time someone got a hit from a Google com au cache and the IP was from iPrimus, and...blamed it on me, even though I only switched to iPrimus in 2012...nine years after the incident? still weirds me out how every bit of weird behaviour from Au was my fault.
-
Ariel_Nix
(@Ariel_NixTTV) reported
If y'all need an internet provider, stay away from iprimus! Worst company EVER! Their customer support is disgusting as well as their service.
-
◀️ᴋᴇᴠ ᴍᴀʀᴛɪɴ▶️
(@kev_martin) reported
@iPrimusAU Are iPrimus support working through the long weekend. I lodged a support case yesterday and have not yet received a response other than the automatic reply
-
Vicki Mainard 🇦🇺🕹🏀🐈Liberal 22
(@vmainard) reported
@MissHissyKat There's a lot to like about iprimus. I only went to them in full, since my internet was with them. Got in contact with them and ask about phone internet bundle, and they gave us a fantastic deal. Great customer service if thing go wrong too.
-
Scarlett
(@aprivatebeach) reported
@iPrimusAU I cancelled my internet 1 day after activation cos it didn’t work and IT were no help. Was told I wouldn’t be charged anything but guess what… I’m now being hit up for $80 (monthly cost) and customer service are giving me the run around. Fun times. #Iprimus #Fail
-
Matt Devine
(@matt_devine_) reported
@janine_hendry Telcos are the worst - I had similar issues with Iprimus, even though I had been a customer for almost 25 years
-
Sea Horse Propaganda.
(@justmaghookit) reported
@CMYKChuffy i switched to iprimus years ago cause of just how awful it was dealing with telstra, think they use the telstra infrastructure but at worst that just means they're bothering telstra for me. Customer service is mostly good, highly recommend
-
Ariel_Nix
(@Ariel_NixTTV) reported
@HYP3RSTRIKE I'm considering a couple of companies x Aussie Broadband, iinet, superloop. Just iprimus is awful. I've spent 8 months trying to contact their customer service only to be patronized by them! They also did not fix the issue, they made it worse!!!
-
David
(@dwilliamson931) reported
@buzzsaw123456 @Dominos_AU I had IPrimus send me a disconnection notice for my friends internet and threatening debt collector action. I told them in February she had died. They said they cancelled the account BUT NEVER MENTIONED THE OUTSTANDING AMOUNT!
-
xꜱɪᴄᴋɢʀʟx
(@SICKGRL6) reported
I honestly wish I could go with Vondafone, iprimus is the worst. It’s so slow and barely loads anything
Check Current Status