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iPrimus

iPrimus Outage Map

The map below depicts the most recent cities worldwide where iPrimus users have reported problems and outages. If you are having an issue with iPrimus, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iPrimus users affected:

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iPrimus offers internet and phone service to businesses and individuals, as well as mobile phone and mobile internet. Interet access is available as DSL service, ADSL 2+, dial-up or mobile 3G.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 1
Brisbane, QLD 4
Melbourne, VIC 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iPrimus Issues Reports

Latest outage, problems and issue reports in social media:

  • timpilko
    Tim Pilkington (@timpilko) reported

    for anyone considering internet services please never use Iprimus, @iPrimusAU has been completely useless when it comes to customer service and has wasted hours of my time on hold - not good enough.

  • MsPlodster
    FantaPants (@MsPlodster) reported

    @sallymcmanus @DodoAustralia iPrimus is so much worse. Their customer service is almost non-existent.

  • RareFlowerGrow
    Kitt Happens ๐Ÿ‡บ๐Ÿ‡ฆ๐ŸŒฑ #NAFOCatsDivision (@RareFlowerGrow) reported

    Any Aussies care to recommend an ISP? Was with iPrimus, horrible crowd. Big names keep coming up: TPG, Dodo, Amaysim. I'm sure there are other ISPs that are better.

  • GeckoIce
    IceGecko (@GeckoIce) reported

    @Telstra Who cares ? Fun fact, telstra have been trying to scam over $600 from me by claiming I never cancelled an account I actually did. This is nothing short of extortion. Avoid the big telcos. Amaysim and iPrimus have served me well.

  • Alok16843680
    Alok (@Alok16843680) reported

    @iPrimusAU really pathetic service! I have been waiting service to be activated at my new address for about 2 weeks but there's no update at all!! Would never ever recommend iprimus!

  • TaranReynardWhy
    Taran Reynard Whyte๐Ÿ’œ๐ŸฆŠ๐ŸŒˆ๐Ÿฆ„๐ŸŒŠ (@TaranReynardWhy) reported from Melbourne, Victoria

    @jonto_kaye No, I'm with iPrimus here in Australia but we've got the National Broadband Network rollout going on in our street and it's interfering with my adsl. So I'm using my mobile data. But I'm trying to use that very sparingly as I don't have a lot of it.

  • Myau_Miao_Meow
    Myau Miao Meow (@Myau_Miao_Meow) reported

    @SkrappEdits I'm currently with iPrimus, which has barely any connection issues in my area, but their customer support isn't great. I'll most likely be switching to Aussie Broadband soon, since I've heard good things, so +1 for them.

  • ThePirateNerd
    Ruby does not existยฟ (@ThePirateNerd) reported

    @iPrimusAU How do I switch off my iPrimus VoIP voicemail on my home phone service?

  • seansmith_au
    ๏ฝ“๏ฝ…๏ฝ๏ฝŽ ๏ฝ“๏ฝ๏ฝ‰๏ฝ”๏ฝˆ (@seansmith_au) reported from Adelaide, South Australia

    Wouldnโ€™t it be a nice touch if iPrimus @iPrimusAU sent out a text message the day before planned Network outages? Once again no Internet 0030-0630. #adelaide #outage #internet

  • Alicedkc
    Alice Clarke (@Alicedkc) reported

    Interesting. I was on hold to @iPrimusAU for ages, then asked to rate the call (before speaking to someone), then told I was being put through, then got a recorded message saying "due to an emergency situation, iPrimus is unavailable". Hope everyone's OK. Never had that before.

  • blackiwiroo
    Blackiwiroo ๐ŸŽ€๐Ÿ‡ฆ๐Ÿ‡บ๐Ÿ‡ณ๐Ÿ‡ฟ๐Ÿ™‹๐Ÿปโ€โ™€๏ธ (@blackiwiroo) reported from Sunshine Coast, Queensland

    @fi_shep @Telstra I moved across to iPrimus 2yrs ago after Telstraโ€™s shitty service!

  • vmainard
    Vicki Mainard ๐Ÿ‡ฆ๐Ÿ‡บ๐Ÿ•น๐Ÿ€๐Ÿˆ Scomo is my PM. (@vmainard) reported

    @bazakel @NewcastleGardia No big surprise there. I am with Vodafone for all my mobile devices. We got rid of Telstra 6 years ago when my Dad passed away and they treated my mother like crap when she asked for his name to be removed from the bill. We're with iprimus for our home internet and phone now.

  • kiwiradar
    kiwiradar (@kiwiradar) reported

    @iPrimusAU Is IPrimus internet down currently in Sydney? No internet in Bondi

  • vmainard
    Vicki Mainard ๐Ÿ‡ฆ๐Ÿ‡บ๐Ÿ•น๐Ÿ€๐ŸˆLiberal 22 (@vmainard) reported

    @MissHissyKat There's a lot to like about iprimus. I only went to them in full, since my internet was with them. Got in contact with them and ask about phone internet bundle, and they gave us a fantastic deal. Great customer service if thing go wrong too.

  • LyndallTerrier
    LyndallTerrier (@LyndallTerrier) reported

    @xskinn I've had three internet disconnections this morning in the space of 2 hrs. Never happened before. Did the usual 'turn off turn on' routine but to no direct effect. Not sure what's going on. (I'm with iPrimus).

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