iPrimus Outage Map
The map below depicts the most recent cities worldwide where iPrimus users have reported problems and outages. If you are having an issue with iPrimus, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iPrimus users affected:
iPrimus offers internet and phone service to businesses and individuals, as well as mobile phone and mobile internet. Interet access is available as DSL service, ADSL 2+, dial-up or mobile 3G.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Adelaide, SA | 1 |
| Sydney, NSW | 1 |
| Brisbane, QLD | 1 |
| Perth, WA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iPrimus Issues Reports
Latest outage, problems and issue reports in social media:
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Jeff (@Jeffdeb22) reported@iPrimusAU Unfortunately, nbn has been down all day today. Still not fixed. As a result I have not been able to work today. Still no updates from iprimus. That's at least 6 lengthy downtimes this last week andI have not been able to work for 15hrs. Who is going to compensate me for that?
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Daniel Gratton (@iDGiam) reported@jchimselfbigpo2 I had iinet in Melbourne & liked it. But I found a few grifters along the too. Iprimus was so bad I had to go to someone else to get them to change me over. Iprimus wouldn't answer emails or calls. The worst service (unsurprisingly) was one. Tel, the Murdoch & packer scam network
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Thomas (@Thomas693262791) reported@iPrimusAU is everyone having issue with IPrimus internet
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Desh3460 (@desh3460) reported@iPrimusAU you lost me as a customer iprimus.. constant nbn/internet outages lasting days, only to tell me the problem must be my hardware when its not.. .. not returning phone calls when you say you will.. been with you for 25yrs plus.. time for a change.. cya.
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Taran Reynard Whyte💜🦊🌈🦄🌊 (@TaranReynardWhy) reported from Melbourne, Victoria@01Ellehcim @jonto_kaye I haven't too many problems with iPrimus so I think I'll stick with them but I'm not happy right at the moment. If I get no joy by Monday, I'll be giving them a call.
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Vicki Mainard 🇦🇺🕹🏀🐈Liberal 22 (@vmainard) reported@MissHissyKat There's a lot to like about iprimus. I only went to them in full, since my internet was with them. Got in contact with them and ask about phone internet bundle, and they gave us a fantastic deal. Great customer service if thing go wrong too.
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sean saran smith (@seansmith_au) reported from Adelaide, South AustraliaI hate Australia’s NBN. Current speed is 2.4mbps. I’ve had constant problems with Iprimus. Ongoing for 7 weeks. Sick of contacting call centre. Thinking of breeding pigeons as an alternative. @iPrimusAU #nbn @NBN_Australia
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Alice Clarke (@Alicedkc) reportedInteresting. I was on hold to @iPrimusAU for ages, then asked to rate the call (before speaking to someone), then told I was being put through, then got a recorded message saying "due to an emergency situation, iPrimus is unavailable". Hope everyone's OK. Never had that before.
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Vicki Mainard 🇦🇺🕹🏀🐈 Scomo is my PM. (@vmainard) reported@Telstra I have used the cat is in the way when playing games. I rarely have problems with online lagging since I moved to Iprimus.
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Ariel_Nix (@Ariel_NixTTV) reportedIf y'all need an internet provider, stay away from iprimus! Worst company EVER! Their customer support is disgusting as well as their service.
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Sea Horse Propaganda. (@justmaghookit) reported@CMYKChuffy i switched to iprimus years ago cause of just how awful it was dealing with telstra, think they use the telstra infrastructure but at worst that just means they're bothering telstra for me. Customer service is mostly good, highly recommend
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JIM BOH (@not_fake_jack) reported**** you iPrimus broadband i didn't need your ******* junk mail today
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Kitt Happens 🇺🇦🌱 #NAFOCatsDivision (@RareFlowerGrow) reportedAny Aussies care to recommend an ISP? Was with iPrimus, horrible crowd. Big names keep coming up: TPG, Dodo, Amaysim. I'm sure there are other ISPs that are better.
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Matt Devine (@matt_devine_) reported@janine_hendry Telcos are the worst - I had similar issues with Iprimus, even though I had been a customer for almost 25 years
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💧Robyn D💉x4 Insufficiently Feminine (@KoparaFallsKid) reported@meggsy46 @AlanBixter I'm sorry, I don't know the answer. iPrimus is a Mobile Virtual Network Operator (MVNO) that runs on the Optus Network, which may explain it. I don't know if that means they share customer data. Maybe ring iPrimus?