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iPrimus

iPrimus Outage Map

The map below depicts the most recent cities worldwide where iPrimus users have reported problems and outages. If you are having an issue with iPrimus, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iPrimus users affected:

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iPrimus offers internet and phone service to businesses and individuals, as well as mobile phone and mobile internet. Interet access is available as DSL service, ADSL 2+, dial-up or mobile 3G.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 1
Brisbane, QLD 2
Perth, WA 1
Arumpo, NSW 1
Corowa, NSW 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iPrimus Issues Reports

Latest outage, problems and issue reports in social media:

  • KittyDesigns__
    Kitty Designs (@KittyDesigns__) reported

    @iPrimusAU what emergency is iprimus currently having? I'm trying to call and can't get through, is the service down

  • djf99_
    DJ (@djf99_) reported

    @iPrimusAU our internet has been cutting out all day and won’t maintain a connection for longer than 20 mins. Is there an outage and if so when will it be handled? #iprimus

  • SICKGRL6
    xꜱɪᴄᴋɢʀʟx (@SICKGRL6) reported

    I honestly wish I could go with Vondafone, iprimus is the worst. It’s so slow and barely loads anything

  • Guy20Pr
    Zeteypee 💉💉💉💉💉 (@Guy20Pr) reported

    @iPrimusAU @iPrimusAU can you please check what is happening in St albans 3021 victoria? iprimus told me there was an outage that was resolved, however my nbn box lights flicker every 25 minutes, disconnecting the internet for over 10 minuutes at a time, what is going on with iprim/NBN?

  • mishchiu
    Michelle (@mishchiu) reported

    @iPrimusAU Hello, has your server/customer database been hacked/compromised? For the first time since I joined over 10 years ago, I’ve received junk mail to my iprimus email account. I don’t ever use this email and have never given this email address away.

  • IngridHarrison
    Ingrid Harrison (@IngridHarrison) reported

    Shout out to @iprimus to cancel my father’s internet (as he is going into aged care). Apart from either speaking to him direct or requiring my power of attorney as well as my identification, you want me to ring you again to ensure you don’t debit his account. That’s service. Not.

  • justmaghookit
    Sea Horse Propaganda. (@justmaghookit) reported

    @CMYKChuffy i switched to iprimus years ago cause of just how awful it was dealing with telstra, think they use the telstra infrastructure but at worst that just means they're bothering telstra for me. Customer service is mostly good, highly recommend

  • _Mothy___
    Mothy (@_Mothy___) reported

    @iPrimusAU And this is why I have been with iprimus for so long. Started with them in 2006 and every so often they let me know they are speeding up my service and reducing my bill, I don't ask if they can do better, they just do it.

  • kev_martin
    ◀️ᴋᴇᴠ ᴍᴀʀᴛɪɴ▶️ (@kev_martin) reported

    @iPrimusAU Are iPrimus support working through the long weekend. I lodged a support case yesterday and have not yet received a response other than the automatic reply

  • DFRetro
    Lèsè | Dawnfire (@DFRetro) reported

    Will be a lil bit, iprimus sucks so restarting net

  • Thomas693262791
    Thomas (@Thomas693262791) reported

    Is IPrimus down

  • blackiwiroo
    Blackiwiroo 🎀🇦🇺🇳🇿🙋🏻‍♀️ (@blackiwiroo) reported from Sunshine Coast, Queensland

    @fi_shep @Telstra I moved across to iPrimus 2yrs ago after Telstra’s shitty service!

  • Mike_B_Chapman
    Mike Chapman (@Mike_B_Chapman) reported

    @thisischubbsy__ @iPrimusAU Don’t use iPrimus, probably too late. I cancelled and to return their modem they gave me a dud code to use at AusPost, AusPost told me it was a common ruse. Their customer service number connects then drops out. Now they want to charge me $129 for the modem on an auto withdrawal.

  • TaranReynardWhy
    Taran Reynard Whyte💜🦊🌈🦄🌊 (@TaranReynardWhy) reported from Melbourne, Victoria

    @jonto_kaye No, I'm with iPrimus here in Australia but we've got the National Broadband Network rollout going on in our street and it's interfering with my adsl. So I'm using my mobile data. But I'm trying to use that very sparingly as I don't have a lot of it.

  • timpilko
    Tim Pilkington (@timpilko) reported

    for anyone considering internet services please never use Iprimus, @iPrimusAU has been completely useless when it comes to customer service and has wasted hours of my time on hold - not good enough.

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