iPrimus Outage Map
The map below depicts the most recent cities in Australia where iPrimus users have reported problems and outages. If you are experiencing problems with iPrimus, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iPrimus users affected:

iPrimus offers internet and phone service to businesses and individuals, as well as mobile phone and mobile internet. Interet access is available as DSL service, ADSL 2+, dial-up or mobile 3G.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Melbourne, VIC | 9 |
Brisbane, QLD | 5 |
Sydney, NSW | 3 |
Perth, WA | 2 |
Adelaide, SA | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iPrimus Issues Reports
Latest outage, problems and issue reports in social media:
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Sandy Rendel (@SandyRendel) reported
@deniseshrivell FTTH Gone well for years after first 6 months of bedding in. Had to replace modem 12 months ago because reeeally slow for current usage. Now fast. Any recent problems caused by our own PC dying a slow death. Still with original ISP., iprimus.
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michael hitchcock (@michael48439600) reported from Sydney, State of New South Wales
IPrimus dodo Telstra and Optus worked together to fake a fault on my phone so a technician was called to fix it. Then they got Dun and Bradstreet to hassle me to collect a payment
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Michael Moro (@michaelmoro26) reported
@EricWSeychell @Dave_Matteo eric i literally have FTTP and it’s absolute garbage, hopefully TPG can prove u right because iPrimus dont
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Alice Clarke (@Alicedkc) reported
Interesting. I was on hold to @iPrimusAU for ages, then asked to rate the call (before speaking to someone), then told I was being put through, then got a recorded message saying "due to an emergency situation, iPrimus is unavailable". Hope everyone's OK. Never had that before.
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IceGecko (@GeckoIce) reported
@Telstra Who cares ? Fun fact, telstra have been trying to scam over $600 from me by claiming I never cancelled an account I actually did. This is nothing short of extortion. Avoid the big telcos. Amaysim and iPrimus have served me well.
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emptypetshelters1st✳️💉💉 (@nolinthealpha) reported
from his chat to his supplier iprimus with the answer the solution and the eta I'm just dumbfounded. you take lots of money for little service and your app is just SH#$
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Judy Singer (@singer_judy) reported
Anyone else having trouble with @iPrimusAU going down in the last couple of weeks? #outage #iprimus
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Mike Chapman (@Mike_B_Chapman) reported
@thisischubbsy__ @iPrimusAU Don’t use iPrimus, probably too late. I cancelled and to return their modem they gave me a dud code to use at AusPost, AusPost told me it was a common ruse. Their customer service number connects then drops out. Now they want to charge me $129 for the modem on an auto withdrawal.
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Lèsè | Dawnfire (@DFRetro) reported
Will be a lil bit, iprimus sucks so restarting net
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FantaPants (@MsPlodster) reported
@sallymcmanus @DodoAustralia iPrimus is so much worse. Their customer service is almost non-existent.
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trigger me timbers (@songstargame) reported
Thanks to @telstra for confirming the internet outage that neither my provider #iprimus nor #nbn have yet to do - hours in. Not so happy that repair date is 1 November at 11pm but it is what it is.
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Myau Miao Meow (@Myau_Miao_Meow) reported
@SkrappEdits I'm currently with iPrimus, which has barely any connection issues in my area, but their customer support isn't great. I'll most likely be switching to Aussie Broadband soon, since I've heard good things, so +1 for them.
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Ruby does not exist¿ (@ThePirateNerd) reported
@iPrimusAU How do I switch off my iPrimus VoIP voicemail on my home phone service?
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Klaris (@klaris) reported
I used to work at an office that houses around 5,000 Vocus, Dodo and iPrimus support teams. I can imagine the chaos there!
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Emmy Æ Strickland (@Emma_Strickland) reported
@iPrimusAU Anyone else’s internet down in Perth NOR? I’m on hold with iprimus now, struggling to get through. #iprimus