iPrimus Outage Map
The map below depicts the most recent cities worldwide where iPrimus users have reported problems and outages. If you are having an issue with iPrimus, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iPrimus users affected:
iPrimus offers internet and phone service to businesses and individuals, as well as mobile phone and mobile internet. Interet access is available as DSL service, ADSL 2+, dial-up or mobile 3G.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Adelaide, SA | 1 |
| Sydney, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iPrimus Issues Reports
Latest outage, problems and issue reports in social media:
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Mothy (@_Mothy___) reported@iPrimusAU And this is why I have been with iprimus for so long. Started with them in 2006 and every so often they let me know they are speeding up my service and reducing my bill, I don't ask if they can do better, they just do it.
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Michelle (@mishchiu) reported@iPrimusAU Hello, has your server/customer database been hacked/compromised? For the first time since I joined over 10 years ago, I’ve received junk mail to my iprimus email account. I don’t ever use this email and have never given this email address away.
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afraid_au (@afraid_au) reported@Mobbie1996 @VeryBadSCAVR The OCE ping issues are mostly ISP related. The majority should be resolved now except for iPrimus & Optus users in NSW. If you're having issues elsewhere please shoot me a DM on Discord - afraid_au
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Blackiwiroo 🎀🇦🇺🇳🇿🙋🏻♀️ (@blackiwiroo) reported from Sunshine Coast, Queensland@fi_shep @Telstra I moved across to iPrimus 2yrs ago after Telstra’s shitty service!
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Blade Liger (@CJNezz) reported@iPrimusAU do you have an outage in Victoria again? I've just lost connection. #iprimus
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Julian 🇦🇺 (@JKRLMazur) reported from Cessnock, New South WalesDamn I’m getting pissed off with iprimus. I’m charged $2.50 for not having a direct debit, $2.80 for using BPay and $2.20 for a paper bill plus gst. Nearly $10 on top of my monthly bill.
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Matt Devine (@matt_devine_) reported@janine_hendry Telcos are the worst - I had similar issues with Iprimus, even though I had been a customer for almost 25 years
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iPrimus (@iPrimusAU) reported@meggsy46 Hi Meryl, iPrimus customers have not been impacted by the Optus cyberattack. While we use the Optus network as a network provider for our mobile services, we can reassure our customers that their personal information is managed securely by us and is not shared with Optus. (1/2)
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Emmy Æ Strickland (@Emma_Strickland) reported@iPrimusAU Anyone else’s internet down in Perth NOR? I’m on hold with iprimus now, struggling to get through. #iprimus
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Mandy C (@dragonsgirl2010) reported@jdrama68 I found the support great, they also let you know ahead any planned NBN outages, also if they get cancelled. I’m on a lower plan but speed always as per plan. Much better than iprimus where the Broadband speed was so poor and support is local. Prices competitive
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Ariel_Nix (@Ariel_NixTTV) reportedIf y'all need an internet provider, stay away from iprimus! Worst company EVER! Their customer support is disgusting as well as their service.
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Fust FPV (@FustFpv) reportedNothing like @iPrimusAU still refusing to cancel your account since you changed ISP back in 23/10/2020 and now claiming I have to pay for an iprimus modem/router when I have always used my own network equipment and never personally received iprimus equipment. SCAMMERS
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Beyondcliff (@BeyondcliffTV) reported@iprimus why is my internet so bad
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Owain 🇬🇧 (@BigO_CS) reported from Melbourne, Victoria@MoeycQ @ManicMunday @OfficialSnypeR @Aussie_BB To a point that's true. I recently had an outage on my iPrimus line but my TPG was functioning perfectly. This at least skirts the issue if individual provider problems. But yeah if it's NBN you're ****** LOL
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Tim Pilkington (@timpilko) reportedfor anyone considering internet services please never use Iprimus, @iPrimusAU has been completely useless when it comes to customer service and has wasted hours of my time on hold - not good enough.