iPrimus Outage Report
Why is my iPrimus service not working?
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If you are having issues, please submit a report below.
iPrimus offers internet and phone service to businesses and individuals, as well as mobile phone and mobile internet. Interet access is available as DSL service, ADSL 2+, dial-up or mobile 3G.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iPrimus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iPrimus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iPrimus compensate me for the outage?
iPrimus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use iPrimus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. iPrimus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by iPrimus users through our website.
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Internet (67%)
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Wi-fi (13%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (7%)
Live Outage Map
The most recent iPrimus outage reports came from the following cities: Melbourne, Perth, Sydney and Brisbane.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Perth |
||
| Perth |
Internet | |
| Melbourne |
Total Blackout | |
| Melbourne |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iPrimus Issues Reports
Latest outage, problems and issue reports in social media:
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iPrimus
(@iPrimusAU) reported
@Brisbane4000 Hi Capital, iPrimus customers have not been impacted by the Optus cyberattack. While we use the Optus network as a network provider for our mobile services, we can reassure our customers that their personal information is managed securely by us and is not shared with Optus. (1/2)
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David
(@dwilliamson931) reported
@buzzsaw123456 @Dominos_AU I had IPrimus send me a disconnection notice for my friends internet and threatening debt collector action. I told them in February she had died. They said they cancelled the account BUT NEVER MENTIONED THE OUTSTANDING AMOUNT!
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Daniel Gratton
(@iDGiam) reported
@jchimselfbigpo2 I had iinet in Melbourne & liked it. But I found a few grifters along the too. Iprimus was so bad I had to go to someone else to get them to change me over. Iprimus wouldn't answer emails or calls. The worst service (unsurprisingly) was one. Tel, the Murdoch & packer scam network
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Ariel_Nix
(@Ariel_NixTTV) reported
If y'all need an internet provider, stay away from iprimus! Worst company EVER! Their customer support is disgusting as well as their service.
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iPrimus
(@iPrimusAU) reported
@meggsy46 Hi Meryl, iPrimus customers have not been impacted by the Optus cyberattack. While we use the Optus network as a network provider for our mobile services, we can reassure our customers that their personal information is managed securely by us and is not shared with Optus. (1/2)
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ｓｅａｎ ｓａｒａｎ ｓｍｉｔｈ
(@seansmith_au) reported
from
Adelaide, State of South Australia
I hate Australia’s NBN. Current speed is 2.4mbps. I’ve had constant problems with Iprimus. Ongoing for 7 weeks. Sick of contacting call centre. Thinking of breeding pigeons as an alternative. @iPrimusAU #nbn @NBN_Australia
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Scarlett
(@aprivatebeach) reported
@iPrimusAU I cancelled my internet 1 day after activation cos it didn’t work and IT were no help. Was told I wouldn’t be charged anything but guess what… I’m now being hit up for $80 (monthly cost) and customer service are giving me the run around. Fun times. #Iprimus #Fail
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💧Meryl Nell
(@meggsy46) reported
@diaper_donkills @MorpheusBeing I have been a very happy iPrimus customer for years. Don't know who they are a reseller for though.
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xꜱɪᴄᴋɢʀʟx
(@SICKGRL6) reported
I honestly wish I could go with Vondafone, iprimus is the worst. It’s so slow and barely loads anything
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💧Robyn D💉x4 Insufficiently Feminine
(@KoparaFallsKid) reported
@meggsy46 @AlanBixter I'm sorry, I don't know the answer. iPrimus is a Mobile Virtual Network Operator (MVNO) that runs on the Optus Network, which may explain it. I don't know if that means they share customer data. Maybe ring iPrimus?
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Jeremiah Fuzznuts
(@MrFuzznuts) reported
I've been with iprimus internet for 10 years over 3 houses always very happy with everything. Last 6 months it's been diabolical. I've rung them 3 times, they test the speed, tell me I'm dreaming and it never gets better. Looking to change. Any ideas? I pay $65pm unlimited. Jerry
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Missgarland⁷
(@Missgarland21) reported
What a surprise my net is down again. **** iprimus
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David P
(@David_Paul_B) reported
@abc730 @ClareONeilMP Yep.. For example, I would like to know whether the information exposed was only of direct Optus customers, or whether it also included customers of MVNO’s (eg Dodo, Amaysim, Coles, iPrimus, iiNet etc) who run on the Optus network.
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Fíriel Olorindë
(@evenstar) reported
...remember that time someone got a hit from a Google com au cache and the IP was from iPrimus, and...blamed it on me, even though I only switched to iPrimus in 2012...nine years after the incident? still weirds me out how every bit of weird behaviour from Au was my fault.
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Ingrid Harrison
(@IngridHarrison) reported
Shout out to @iprimus to cancel my father’s internet (as he is going into aged care). Apart from either speaking to him direct or requiring my power of attorney as well as my identification, you want me to ring you again to ensure you don’t debit his account. That’s service. Not.
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Tim Pilkington
(@timpilko) reported
for anyone considering internet services please never use Iprimus, @iPrimusAU has been completely useless when it comes to customer service and has wasted hours of my time on hold - not good enough.
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Kitty Designs
(@KittyDesigns__) reported
@iPrimusAU what emergency is iprimus currently having? I'm trying to call and can't get through, is the service down
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Blade Liger
(@CJNezz) reported
@iPrimusAU do you have an outage in Victoria again? I've just lost connection. #iprimus
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Zeteypee 💉💉💉💉💉
(@Guy20Pr) reported
@iPrimusAU @iPrimusAU can you please check what is happening in St albans 3021 victoria? iprimus told me there was an outage that was resolved, however my nbn box lights flicker every 25 minutes, disconnecting the internet for over 10 minuutes at a time, what is going on with iprim/NBN?
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ＪＩＭ ＢＯＨ
(@not_fake_jack) reported
**** you iPrimus broadband i didn't need your ******* junk mail today
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◀️ᴋᴇᴠ ᴍᴀʀᴛɪɴ▶️
(@kev_martin) reported
@iPrimusAU Are iPrimus support working through the long weekend. I lodged a support case yesterday and have not yet received a response other than the automatic reply
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jezford
(@jezford) reported
@StephenFenech @Optus Woh, a bad couple of days, sympathies, dude! Agreed, shocking showing from Optus. It's the engineers at iPrimus that have kept me with them for 20 years now - always available, helpful and smart, and never annoying or condescending (though I think there's a note on my file...).
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Thomas
(@Thomas693262791) reported
Is IPrimus down
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Mandy C
(@dragonsgirl2010) reported
@jdrama68 I found the support great, they also let you know ahead any planned NBN outages, also if they get cancelled. I’m on a lower plan but speed always as per plan. Much better than iprimus where the Broadband speed was so poor and support is local. Prices competitive
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Alice Clarke
(@Alicedkc) reported
Interesting. I was on hold to @iPrimusAU for ages, then asked to rate the call (before speaking to someone), then told I was being put through, then got a recorded message saying "due to an emergency situation, iPrimus is unavailable". Hope everyone's OK. Never had that before.
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kiwiradar
(@kiwiradar) reported
@iPrimusAU Is IPrimus internet down currently in Sydney? No internet in Bondi
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Ariel_Nix
(@Ariel_NixTTV) reported
@HYP3RSTRIKE I'm considering a couple of companies x Aussie Broadband, iinet, superloop. Just iprimus is awful. I've spent 8 months trying to contact their customer service only to be patronized by them! They also did not fix the issue, they made it worse!!!
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Vicki Mainard 🇦🇺🕹🏀🐈Liberal 22
(@vmainard) reported
@MissHissyKat There's a lot to like about iprimus. I only went to them in full, since my internet was with them. Got in contact with them and ask about phone internet bundle, and they gave us a fantastic deal. Great customer service if thing go wrong too.
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Missgarland⁷
(@Missgarland21) reported
Highly suggest no one ever go with iprimus for their internet provider. Weeks with spotty connection (which i can forgive some due to the flooding) and support is awful. Looks like i’m stuck using all my phone data 👌
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Matt Devine
(@matt_devine_) reported
@janine_hendry Telcos are the worst - I had similar issues with Iprimus, even though I had been a customer for almost 25 years