iPrimus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of iPrimus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by iPrimus users through our website.

• Internet (63%)
• E-mail (25%)
• Phone (13%)

Live Outage Map

The most recent iPrimus outage reports came from the following cities: Perth, Melbourne, and Sydney.

City	Problem Type	Report Time
Perth	Internet	1 day ago
Melbourne	Internet	5 days ago
Melbourne	Internet	23 days ago
Melbourne	Internet	28 days ago
Sydney	Phone	2 months ago
Brisbane	Internet	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iPrimus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  mamncane. (@Kim_Khandashisa) reported 6 minutes ago

  I can’t even get excited about getting a job in the US and having a flight booked for the 17th cos no visa and the boarders are closed. This was meant to help me gain international work experience and make my CV more favourable, but life is a bogbo yaseRank enuka iPrimus stove💀

• 
  Missgarland⁷ (@Missgarland21) reported 7 minutes ago

  Highly suggest no one ever go with iprimus for their internet provider. Weeks with spotty connection (which i can forgive some due to the flooding) and support is awful. Looks like i’m stuck using all my phone data 👌

• 
  Alison Kyteler (@ali_kyteler) reported 11 minutes ago

  @Togetherdec Australians can buy a mobile phone without identification but they can't connect to the network to use it without identification. Telcos are collecting & storing vast quantities of personal data. Optus iiNet TPG iPrimus Dodo already breached/hacked. Our Privacy Act is a joke.

• 
  Benjamin Reynolds (@BenjaminRoy73) reported 11 minutes ago

  @chrismurphys @Telstra I have used iprimus twice now and have rarely had issues.

• 
  ◀️ᴋᴇᴠ ᴍᴀʀᴛɪɴ▶️ (@kev_martin) reported 14 minutes ago

  @iPrimusAU Are iPrimus support working through the long weekend. I lodged a support case yesterday and have not yet received a response other than the automatic reply

• 
  Thomas (@Thomas693262791) reported 20 minutes ago

  Is IPrimus down

• 
  Jamesy (@JamesyR1) reported 20 minutes ago

  @telstra My dead Dad has never been on our account and trying to get a new service for some reason Telstra listed my Dad as a 3rd party??? Seriously, he had his own service with iPrimus so why is Telstra's client database so messy @Optus please contact me as I want a new service

• 
  Ariel_Nix (@Ariel_NixTTV) reported 22 minutes ago

  If y'all need an internet provider, stay away from iprimus! Worst company EVER! Their customer support is disgusting as well as their service.

• 
  Daniel Gratton (@iDGiam) reported 23 minutes ago

  @jchimselfbigpo2 I had iinet in Melbourne & liked it. But I found a few grifters along the too. Iprimus was so bad I had to go to someone else to get them to change me over. Iprimus wouldn't answer emails or calls. The worst service (unsurprisingly) was one. Tel, the Murdoch & packer scam network

• 
  Matt Devine (@matt_devine_) reported 27 minutes ago

  @janine_hendry Telcos are the worst - I had similar issues with Iprimus, even though I had been a customer for almost 25 years

• 
  iPrimus (@iPrimusAU) reported 31 minutes ago

  @Brisbane4000 Hi Capital, iPrimus customers have not been impacted by the Optus cyberattack. While we use the Optus network as a network provider for our mobile services, we can reassure our customers that their personal information is managed securely by us and is not shared with Optus. (1/2)

• 
  Patrick Alilovic (@PatrickAlilovic) reported 34 minutes ago

  @chrismurphys @Telstra iPrimus have been fantastic for the 12 yrs I've been with them. Internet issues addressed but more importantly fixed almost in every instance immediately. Worst case wait 1 day.

• 
  Ingrid Harrison (@IngridHarrison) reported 34 minutes ago

  Shout out to @iprimus to cancel my father’s internet (as he is going into aged care). Apart from either speaking to him direct or requiring my power of attorney as well as my identification, you want me to ring you again to ensure you don’t debit his account. That’s service. Not.

• 
  xꜱɪᴄᴋɢʀʟx (@SICKGRL6) reported 36 minutes ago

  I honestly wish I could go with Vondafone, iprimus is the worst. It’s so slow and barely loads anything

• 
  Michelle (@mishchiu) reported 41 minutes ago

  @iPrimusAU Hello, has your server/customer database been hacked/compromised? For the first time since I joined over 10 years ago, I’ve received junk mail to my iprimus email account. I don’t ever use this email and have never given this email address away.

• 
  kiwiradar (@kiwiradar) reported 45 minutes ago

  @iPrimusAU Is IPrimus internet down currently in Sydney? No internet in Bondi

• 
  ｓｅａｎ ｓｍｉｔｈ (@seansmith_au) reported 47 minutes ago from Adelaide, South Australia

  Wouldn’t it be a nice touch if iPrimus @iPrimusAU sent out a text message the day before planned Network outages? Once again no Internet 0030-0630. #adelaide #outage #internet

• 
  Mothy (@_Mothy___) reported 49 minutes ago

  @iPrimusAU And this is why I have been with iprimus for so long. Started with them in 2006 and every so often they let me know they are speeding up my service and reducing my bill, I don't ask if they can do better, they just do it.

• 
  pumacatrun2 (@pumacatrun2) reported 49 minutes ago

  @iPrimusAU internet outage for the past 10-20 minutes, have tried power cycling with no luck. After a few refreshes prompts to diagnose by signing into iprimus but we were locked out from wrong sign in attempts.

• 
  ＪＩＭ ＢＯＨ (@not_fake_jack) reported 50 minutes ago

  **** you iPrimus broadband i didn't need your ******* junk mail today

• 
  Vicki Mainard 🇦🇺🕹🏀🐈Liberal 22 (@vmainard) reported 50 minutes ago

  @MissHissyKat There's a lot to like about iprimus. I only went to them in full, since my internet was with them. Got in contact with them and ask about phone internet bundle, and they gave us a fantastic deal. Great customer service if thing go wrong too.

• 
  Christalla henning (@stalla13) reported 52 minutes ago

  @iPrimusAU @Winnie_3885 No internet in Adelaide. Been very slow last few days. Today nothing working no ph either. On my mobile waiting for help. Been on hold for 30 minutes. They have transferred me to tech support. This is my elderly parents home. appreciate iprimus looking into outages in Adelaide

• 
  Blackiwiroo 🎀🇦🇺🇳🇿🙋🏻‍♀️ (@blackiwiroo) reported 53 minutes ago from Sunshine Coast, Queensland

  @fi_shep @Telstra I moved across to iPrimus 2yrs ago after Telstra’s shitty service!

• 
  Klaris (@klaris) reported 54 minutes ago

  I used to work at an office that houses around 5,000 Vocus, Dodo and iPrimus support teams. I can imagine the chaos there!

• 
  Alice Clarke (@Alicedkc) reported 1 hour ago

  Interesting. I was on hold to @iPrimusAU for ages, then asked to rate the call (before speaking to someone), then told I was being put through, then got a recorded message saying "due to an emergency situation, iPrimus is unavailable". Hope everyone's OK. Never had that before.

• 
  emptypetshelters1st✳️💉💉 (@nolinthealpha) reported 1 hour ago

  from his chat to his supplier iprimus with the answer the solution and the eta I'm just dumbfounded. you take lots of money for little service and your app is just SH#$

• 
  Zeteypee 💉💉💉💉💉 (@Guy20Pr) reported 1 hour ago

  @iPrimusAU @iPrimusAU can you please check what is happening in St albans 3021 victoria? iprimus told me there was an outage that was resolved, however my nbn box lights flicker every 25 minutes, disconnecting the internet for over 10 minuutes at a time, what is going on with iprim/NBN?

• 
  Sandy Rendel (@SandyRendel) reported 1 hour ago

  @deniseshrivell FTTH Gone well for years after first 6 months of bedding in. Had to replace modem 12 months ago because reeeally slow for current usage. Now fast. Any recent problems caused by our own PC dying a slow death. Still with original ISP., iprimus.

• 
  The Wizard Of WTF? (@DavidVanstone1) reported 1 hour ago

  So IPrimus are discarding their email service with less than a months notice leaving users having to sign up to another paid service to maintain (fingers crossed) the existing account? #IPrimus #IprimusAU - very poor service that's gong to screw a lot of people over.

• 
  Nocker (@Nocker40829342) reported 1 hour ago

  @mrszoomby @iPrimusAU I’m in Warragul and have no internet also. I called iPrimus and the guy told me that there is a statewide outage