iPrimus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of iPrimus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by iPrimus users through our website.

• Internet (56%)
• E-mail (33%)
• Phone (11%)

Live Outage Map

The most recent iPrimus outage reports came from the following cities: Melbourne, Sydney, and Brisbane.

City	Problem Type	Report Time
Melbourne	Internet	3 days ago
Melbourne	Internet	8 days ago
Sydney	Phone	28 days ago
Brisbane	Internet	2 months ago
Brisbane	E-mail	2 months ago
Melbourne	E-mail	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iPrimus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Judy Singer (@singer_judy) reported 7 minutes ago

  Anyone else having trouble with @iPrimusAU going down in the last couple of weeks? #outage #iprimus

• 
  IceGecko (@GeckoIce) reported 7 minutes ago

  @Telstra Who cares ? Fun fact, telstra have been trying to scam over $600 from me by claiming I never cancelled an account I actually did. This is nothing short of extortion. Avoid the big telcos. Amaysim and iPrimus have served me well.

• 
  ◀️ᴋᴇᴠ ᴍᴀʀᴛɪɴ▶️ (@kev_martin) reported 8 minutes ago

  @iPrimusAU Are iPrimus support working through the long weekend. I lodged a support case yesterday and have not yet received a response other than the automatic reply

• 
  Zeteypee 💉💉💉💉💉 (@Guy20Pr) reported 10 minutes ago

  @iPrimusAU @iPrimusAU can you please check what is happening in St albans 3021 victoria? iprimus told me there was an outage that was resolved, however my nbn box lights flicker every 25 minutes, disconnecting the internet for over 10 minuutes at a time, what is going on with iprim/NBN?

• 
  Jeff (@Jeffdeb22) reported 10 minutes ago

  @iPrimusAU Unfortunately, nbn has been down all day today. Still not fixed. As a result I have not been able to work today. Still no updates from iprimus. That's at least 6 lengthy downtimes this last week andI have not been able to work for 15hrs. Who is going to compensate me for that?

• 
  PReteyZee98 (@PZee98) reported 12 minutes ago

  @iPrimusAU Iprimus is there an NBN outage in 3021?

• 
  Fíriel Olorindë (@evenstar) reported 12 minutes ago

  ...remember that time someone got a hit from a Google com au cache and the IP was from iPrimus, and...blamed it on me, even though I only switched to iPrimus in 2012...nine years after the incident? still weirds me out how every bit of weird behaviour from Au was my fault.

• 
  Matt Devine (@matt_devine_) reported 13 minutes ago

  @janine_hendry Telcos are the worst - I had similar issues with Iprimus, even though I had been a customer for almost 25 years

• 
  Lèsè | Dawnfire (@DFRetro) reported 14 minutes ago

  Will be a lil bit, iprimus sucks so restarting net

• 
  trigger me timbers (@songstargame) reported 16 minutes ago

  Thanks to @telstra for confirming the internet outage that neither my provider #iprimus nor #nbn have yet to do - hours in. Not so happy that repair date is 1 November at 11pm but it is what it is.

• 
  Vicki Mainard 🇦🇺🕹🏀🐈Liberal 22 (@vmainard) reported 19 minutes ago

  @MissHissyKat There's a lot to like about iprimus. I only went to them in full, since my internet was with them. Got in contact with them and ask about phone internet bundle, and they gave us a fantastic deal. Great customer service if thing go wrong too.

• 
  Owain 🇬🇧 (@BigO_CS) reported 20 minutes ago from Melbourne, Victoria

  @MoeycQ @ManicMunday @OfficialSnypeR @Aussie_BB To a point that's true. I recently had an outage on my iPrimus line but my TPG was functioning perfectly. This at least skirts the issue if individual provider problems. But yeah if it's NBN you're ****** LOL

• 
  ｓｅａｎ ｓａｒａｎ ｓｍｉｔｈ (@seansmith_au) reported 21 minutes ago from Adelaide, South Australia

  I hate Australia’s NBN. Current speed is 2.4mbps. I’ve had constant problems with Iprimus. Ongoing for 7 weeks. Sick of contacting call centre. Thinking of breeding pigeons as an alternative. @iPrimusAU #nbn @NBN_Australia

• 
  Michelle (@mishchiu) reported 25 minutes ago

  @iPrimusAU Hello, has your server/customer database been hacked/compromised? For the first time since I joined over 10 years ago, I’ve received junk mail to my iprimus email account. I don’t ever use this email and have never given this email address away.

• 
  Desh3460 (@desh3460) reported 25 minutes ago

  @iPrimusAU you lost me as a customer iprimus.. constant nbn/internet outages lasting days, only to tell me the problem must be my hardware when its not.. .. not returning phone calls when you say you will.. been with you for 25yrs plus.. time for a change.. cya.

• 
  LyndallTerrier (@LyndallTerrier) reported 29 minutes ago

  @xskinn I've had three internet disconnections this morning in the space of 2 hrs. Never happened before. Did the usual 'turn off turn on' routine but to no direct effect. Not sure what's going on. (I'm with iPrimus).

• 
  Blade Liger (@CJNezz) reported 33 minutes ago

  @iPrimusAU do you have an outage in Victoria again? I've just lost connection. #iprimus

• 
  emptypetshelters1st✳️💉💉 (@nolinthealpha) reported 37 minutes ago

  from his chat to his supplier iprimus with the answer the solution and the eta I'm just dumbfounded. you take lots of money for little service and your app is just SH#$

• 
  kiwiradar (@kiwiradar) reported 38 minutes ago

  @iPrimusAU Is IPrimus internet down currently in Sydney? No internet in Bondi

• 
  Blackiwiroo 🎀🇦🇺🇳🇿🙋🏻‍♀️ (@blackiwiroo) reported 39 minutes ago from Sunshine Coast, Queensland

  @fi_shep @Telstra I moved across to iPrimus 2yrs ago after Telstra’s shitty service!

• 
  The Wizard Of WTF? (@DavidVanstone1) reported 40 minutes ago

  So IPrimus are discarding their email service with less than a months notice leaving users having to sign up to another paid service to maintain (fingers crossed) the existing account? #IPrimus #IprimusAU - very poor service that's gong to screw a lot of people over.

• 
  Vicki Mainard 🇦🇺🕹🏀🐈 Scomo is my PM. (@vmainard) reported 44 minutes ago

  @bazakel @NewcastleGardia No big surprise there. I am with Vodafone for all my mobile devices. We got rid of Telstra 6 years ago when my Dad passed away and they treated my mother like crap when she asked for his name to be removed from the bill. We're with iprimus for our home internet and phone now.

• 
  Benjamin Reynolds (@BenjaminRoy73) reported 47 minutes ago

  @chrismurphys @Telstra I have used iprimus twice now and have rarely had issues.

• 
  David (@dwilliamson931) reported 54 minutes ago

  @buzzsaw123456 @Dominos_AU I had IPrimus send me a disconnection notice for my friends internet and threatening debt collector action. I told them in February she had died. They said they cancelled the account BUT NEVER MENTIONED THE OUTSTANDING AMOUNT!

• 
  Kitt Happens 🇺🇦🌱 #NAFOCatsDivision (@RareFlowerGrow) reported 54 minutes ago

  Any Aussies care to recommend an ISP? Was with iPrimus, horrible crowd. Big names keep coming up: TPG, Dodo, Amaysim. I'm sure there are other ISPs that are better.

• 
  Scarlett (@aprivatebeach) reported 58 minutes ago

  @iPrimusAU I cancelled my internet 1 day after activation cos it didn’t work and IT were no help. Was told I wouldn’t be charged anything but guess what… I’m now being hit up for $80 (monthly cost) and customer service are giving me the run around. Fun times. #Iprimus #Fail

• 
  Thomas (@Thomas693262791) reported 60 minutes ago

  @iPrimusAU is everyone having issue with IPrimus internet

• 
  Jamesy (@JamesyR1) reported 1 hour ago

  @telstra My dead Dad has never been on our account and trying to get a new service for some reason Telstra listed my Dad as a 3rd party??? Seriously, he had his own service with iPrimus so why is Telstra's client database so messy @Optus please contact me as I want a new service

• 
  michael hitchcock (@michael48439600) reported 1 hour ago from Sydney, New South Wales

  IPrimus dodo Telstra and Optus worked together to fake a fault on my phone so a technician was called to fix it. Then they got Dun and Bradstreet to hassle me to collect a payment

• 
  RegularRelief (@RegularRelief) reported 1 hour ago

  @ConkyOCE Also, don't threaten the ombudsman, that does nothing. I had an issue with iprimus that was ongoing for weeks, the second I had a case issued by the ombudsman it was sorted in an hour