iPrimus Outage

@RobC_26 @TPG_Telecom I hope they fix it for you. I have a friend who complained to his provider (iprimus, I think) about speed/streaming issues and they’ve given him a couple of months free.

@iPrimusAU Iprimus need to fix their shit another weekend without any wifi seriously i cant wait for my contract to expire with this shit heads

Iprimus said they made our case a priority n would have out internet fixed ASAP but it’s still slow as **** like slower than it’s ever been it’s taken 20h 16m to download 1.7GB of this file n there’s 4days remaining 🙃 it’s a 6GB girl it shouldn’t take 5 DAYS to download

But I never got the new modem that was part of my 24 month deal with @iPrimusAU I'll get them to send me one and if that doesn't work I'll know the line or sockets are cactus and (given iPrimus told me my property was ADSL ready) I should be able to opt out without any penalty.

In the past month I have had three different companies help themselves to my money via direct debt. Hello Fresh, SwiftRecovery who double charge and keep 0 records (3x this has happened), and Iprimus who I’m not with, charging me $83 pm for nothing. #auspol

@iPrimusAU after about 15 years as a trapped customer, I cannot wait to get off iPrimus ADSL and onto NBN and an ISP that provides a decent service. I don't know what oversubscription ratios you're running, but we struggle to maintain a Spotify stream

@iPrimusAU hey iprimus you connected me to nbn yesterday and ive had nothing but constant dcs 😡 complaint logged with tech over 24hrs a go and still not fixed

Our NBN undergoing maintenance for 10 days so iprimus tells us. Working from home and no access for days. Absolutely hopeless. Hot spot poor, slow and drops out. So much for being a clever country. Run by dullards.

why does my intertent decide to shit itself when i need to use it at 10 pm, pls, tell me why iPrimus T__T garbage ass shitty stupid ******* internet. My phone doesn't even connect to it half the time during the day...

@iPrimusAU I gave iprimus a ring.. and they said there were outages earlier today but they were meant to have been resolved. I'm used to iprimus's horrible services.. every morning this happens #fail

@iPrimusAU hi iprimus um just wondering are some servers down at all I can't watch any sport the company told me to check with my Internet provider and that's why I'm asking if some servers are down

@iPrimusAU hi iprimus um I'm just wondering are the servers down at all I'm having trubble trying to watch something and evrytime I do it frizzes I'm in morwell Victoria

@AngelMelly Telstra is honestly so shit.. I'm with iprimus😊

Latest update from iprimus is NBN won't confirm an appointment time to come and fix this. What a disgrace as neither party will take responsibility @iPrimusAU @NBN_Australia iprimus now saying I have to wait until 21st March or later #NBN

@79meg I get mine through iinet. They are pretty good. Never had a problem with iPrimus either. I just changed plans to iinet as they were cheaper for my needs.

@ChronolabsCoop @ABCNetwork @sparcing @mjrowland68 @ClarenceHouse @ABC36News @davidattoub @LKrauss1 @michiokaku @NSWHealth @nswpolice @iprimus @nathanwroberts well shit, excrement you know the number 2 poo transfixation and obsessions like the name the person has when operating the janitor droids in my huddy: David Williams who fell through the floor and been left completely unchecked or N.A.T.H.A.N. the TLA and most effect for well~

@ChronolabsCoop @ABCNetwork @sparcing @mjrowland68 @ClarenceHouse @ABC36News @davidattoub @LKrauss1 @michiokaku @NSWHealth @nswpolice @iprimus @nathanwroberts well if there is anything certain @Lkrauss1 it is something about me and numbers that the sheer awesome scale of the number are either seriously watered down so you present in court or looking up a slocky horror picture show or even absently not even looked up reciprocal deadly

@ChronolabsCoop @ABCNetwork @sparcing @mjrowland68 @ClarenceHouse @ABC36News @davidattoub @LKrauss1 @michiokaku @NSWHealth @nswpolice @iprimus @nathanwroberts danger keep out banned, it always causes resurrection we have no support in law for you to selective have yourself even buried the only active graveyard I own is in both 1 + 0 of the @ChronolabsCoop riff's which is the only time recently i could even employ my bayne gravedigger

@Telstra @omgKnoxy My internet is down im in east Sydney . I’m with iprimus but does Telstra manage the lines no internet for 3 hrs now.

I finally got better internet and I told my parents to get good internet and they get IPrimus like wtf is that I sit on 200 ping constant

@Telstra We're with iprimus now and getting way better service than you ever gave us. There is nothing you can do to get us back. Best thing we ever did was changing to iprimus.

@Kate3015 @nbn @Telstra I have NBN and have it with Iprimus and I have had no problems with it at all. No need for extenders or anything else for that matter. Telstra might be the indirect problem.

@iPrimusAU @fatboyjimmy Dosen't even let me in chat, this is just great, never used get these internet problems but now it happens everyday and its really annoying and im upset that it happens cause i really like iprimus as my isp

@damonmarcon Its a joke hey... iprimus been down for 4 days

For FTTN and FTTB users experiencing slow speeds the ACCC is advising them to contact their Retail Service Provider (RSP) as the Commission has negotiated undertakings with these providers over the last 15 months with Telstra, Optus, TPG, iiNet, Internode, Dodo, iPrimus Commander

@plodski2004 I had IPrimus for 2 years without issue and got stable 110Mbps download and 50Mbps upload

I am frustrated because a) my internet backlog is insane b) I'd hoped to get some work done from home this week and c) there is no one I can justifiably shout at. Iprimus tech support makes me chase them down, yeah, but they also have no news.

@Telstra Bringing service over from Iprimus as their service (irrespective of marketing) had proven to be substandard

@PrimusTelecom #iPrimus Once again my Internet goes to shit and 2 days before Xmas. When I call to complain, you warn me that I "may" end up paying the call out fee. Every few months this has happened for the last 16 years #ThanksaBunch

@tofuboi1986 @Telstra @Aussie_BB IPrimus have nothing on my address. Time to call Dodo. I have never contacted either of these ISPs for NBN. @Aussie_BB told me this morning M2 Communications put the request through.

.@iPrimusAU legit called up to find out if anyone contacted your provider to request NBN at my premise and the sales rep AFTER I told him my issues of disconnected services and to put me to Provisioning. HE ACTUALLY ASKED ME that I should consider connecting to iPrimus for NBN.

Have been getting the most terrible service from #iprimus. Even though I'm on an unlimited data plan, their system keeps cutting us off, spoiling our weekends and evenings.

@SSWBAfan @iiNet @startrack @iprimus Don't expect decent service @iinet anymore. They've changed. Soon as contracts up I'm gone. Aussie Broadband is where I'm headed

@iPrimusAU My 65yo mother has been getting charged by iPrimus since 2013 AFTER she had cancelled your services and switched to another ISP. Apparently, the landline wasn't switched off, so the service remained! Will lodge a complaint to the TIO if she does not get a full refund.

3 weeks now without internet. @iPrimusAU always cant fix and passes it to my building technician. With the waiting period, im pushing a month without connection. And yes, @iprimus just sent me my bill for the service I did not get. #FrustratedCustomer

@9NewsAUS iprimus are very excellent. left for them after Telstra treated my mother like shit. Great deal, great customer service and tech service if you need it.

@iPrimusAU Have dropped my speed again. Should be getting 40mbps but I'm only getting 10. Makes sense, it's been a month since I last complained and they need constant reminders to actually provide the service they promise. #iprimus #nbn

@albericie @Telstra24x7 I am very happy with iprimus and I am in rural Australia. The only times I have any trouble is when telstra screws up the network nation wide.

@albericie @Telstra24x7 I have to use their mobile service because nothing else works regionally but I steer clear of them for WiFi. Have used a few smaller providers over the years and never had a single problem at multiple addresses nationally. IPrimus, Adam etc. all good and all responsive.

Iprimus are attempting to gain fees for service months after optus took over. Like 3 months. And despite paying for a month AFTER, they are chasing more saying its the end of the billing cycle. Optus, you were meant to transfer cleanly. Iprimus, what ********.

@xAevuz iPrimus.. it was good up until yesterday morning and it just took a shit

@iPrimusAU Hi Steph thx for getting back to me. We switched over to iprimus from iinet last Tuesday. Our fibre bix was configured by the technician this arvo, but we were informed that our service wouldnt be activated until 2 more business days. Just wanted to know why the hold up. Cheers

4: of service despite us not being locked into a contract & ONE DAY into a new plan. Maybe @iprimus have aspirations to be the next AMP or CBA?Charge customers for a service they don’t provide! #fail #nbn #internet #megaFail #customerExperience #customerJourney #customerservice

@iPrimusAU Ah good you'll make sure THEY!! (your team) are happy & feeling valued.. Cool meanwhile what the customer doesnt matter, the offense your! team causing doesnt matter.?? Geez , just another example I will be using of non customer caring iprimus.

@iPrimusAU interesting... seems iprimus only likes to reply to compliments. Further supporting my cause. ( and I will use the no reply to support my concerns) Distressing!

@iPrimusAU When you gave iprimus notice of leaving due to poor service & they offer you credit compensation to stay... Then renege & customer service employees LIE to you about their real name. All to appease our western cultural names. That is RACISM! iprimus.

@vmainard @iPrimusAU We must be speaking to very different people in their support areas. I could not be more unhappy with Iprimus that I am right now.

Don't use iprimus guys, they are bad.

Could not agree more. The iprimus NBN (in Melbourne's eastern suburbs) has become super unreliable. ... Currently NBN not working at my place, and no support available until 9am.

Could not agree more. The iprimus NBN (in Melbourne's eastern suburbs) has become super unreliable. ... Currently NBN not working at my place, and no support available until 9am.

Thanks iprimus. NBN modem not working again, and no support available again. ... Happening once or twice a day now. ... NBN is very unreliable in the eastern suburbs of Melbourne.

@iPrimusAU cannot understand in this era iPrimus Twitter also working office hours Mon-Fri 9-5. Even support also closed after office hours. Are the services for offices only?

@iPrimusAU Can I keep my existing land line number if moved across to iPrimus FTTH service in the Officer/Vic Aspect Estate?

@imaginaryvigil @iPrimusAU Point out to @iprimus that it might be them underneath your scalpel if you only score 51% . That may help. Please note I will never be on your table.

@AngryW0mbat @iPrimusAU @3AWNeilMitchell @acccgovau It’s soooo bad. I’ve used up my 4G mobile data as iprimus at home is unusable at night time

@BlizzardCS can you pls contact Australian ISP iPrimus and discuss with them the best way to fix latency issues since xpac release game has been unplayable for me, their tech support says it is most likely a blizzard issue ..my connex spd is fine except for playing wow pls hlp

@iPrimusAU Are you going to reply to rectify this issue, iPrimus? I’ve sent you messages as you requested and haven’t heard a word.

@iPrimusAU I would NEVER agree to a long term contract with iPrimus - never!

@JKRLMazur @iprimus @JKELMazur, whoops, our bad. That does sound pretty annoying. I'll follow this up from our end -Steph

@iprimus guys, I have the iPrimus app, and I’ve received a bill, why are you texting me to tell me my bill is due on the 27th and telling me to call? It’s a bit rude.