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iPrimus

iPrimus service status: outage reports and connection issues

Why is my iPrimus service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

iPrimus offers internet and phone service to businesses and individuals, as well as mobile phone and mobile internet. Interet access is available as DSL service, ADSL 2+, dial-up or mobile 3G.

Problems in the last 24 hours

The graph below depicts the number of iPrimus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at iPrimus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by iPrimus users through our website.

  • 78% Internet (78%)
  • 11% Wi-fi (11%)
  • 11% Phone (11%)

Live Outage Map

The most recent iPrimus outage reports came from the following cities: Perth, Brisbane, Arumpo, Corowa, and Melbourne.

CityProblem TypeReport Time
Perth Wi-fi 14 days ago
Brisbane Internet 21 days ago
Arumpo Internet 23 days ago
Corowa Internet 1 month ago
Perth Internet 1 month ago
Melbourne Internet 2 months ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iPrimus Issues Reports

Latest outage, problems and issue reports in social media:

  • RegularRelief
    RegularRelief (@RegularRelief) reported

    @ConkyOCE Also, don't threaten the ombudsman, that does nothing. I had an issue with iprimus that was ongoing for weeks, the second I had a case issued by the ombudsman it was sorted in an hour

  • evenstar
    Fíriel Olorindë (@evenstar) reported

    ...remember that time someone got a hit from a Google com au cache and the IP was from iPrimus, and...blamed it on me, even though I only switched to iPrimus in 2012...nine years after the incident? still weirds me out how every bit of weird behaviour from Au was my fault.

  • singer_judy
    Judy Singer (@singer_judy) reported

    Anyone else having trouble with @iPrimusAU going down in the last couple of weeks? #outage #iprimus

  • JKRLMazur
    Julian 🇦🇺 (@JKRLMazur) reported from Cessnock, New South Wales

    Damn I’m getting pissed off with iprimus. I’m charged $2.50 for not having a direct debit, $2.80 for using BPay and $2.20 for a paper bill plus gst. Nearly $10 on top of my monthly bill.

  • MrFuzznuts
    Jeremiah Fuzznuts (@MrFuzznuts) reported

    I've been with iprimus internet for 10 years over 3 houses always very happy with everything. Last 6 months it's been diabolical. I've rung them 3 times, they test the speed, tell me I'm dreaming and it never gets better. Looking to change. Any ideas? I pay $65pm unlimited. Jerry

  • BeyondcliffTV
    Beyondcliff (@BeyondcliffTV) reported

    @iprimus why is my internet so bad

  • not_fake_jack
    ＪＩＭ ＢＯＨ (@not_fake_jack) reported

    **** you iPrimus broadband i didn't need your ******* junk mail today

  • Myau_Miao_Meow
    Myau Miao Meow (@Myau_Miao_Meow) reported

    @SkrappEdits I'm currently with iPrimus, which has barely any connection issues in my area, but their customer support isn't great. I'll most likely be switching to Aussie Broadband soon, since I've heard good things, so +1 for them.

  • DFRetro
    Lèsè | Dawnfire (@DFRetro) reported

    Will be a lil bit, iprimus sucks so restarting net

  • Ariel_NixTTV
    Ariel_Nix (@Ariel_NixTTV) reported

    @HYP3RSTRIKE I'm considering a couple of companies x Aussie Broadband, iinet, superloop. Just iprimus is awful. I've spent 8 months trying to contact their customer service only to be patronized by them! They also did not fix the issue, they made it worse!!!

  • Missgarland21
    Missgarland⁷ (@Missgarland21) reported

    Highly suggest no one ever go with iprimus for their internet provider. Weeks with spotty connection (which i can forgive some due to the flooding) and support is awful. Looks like i’m stuck using all my phone data 👌

  • GeckoIce
    IceGecko (@GeckoIce) reported

    @Telstra Who cares ? Fun fact, telstra have been trying to scam over $600 from me by claiming I never cancelled an account I actually did. This is nothing short of extortion. Avoid the big telcos. Amaysim and iPrimus have served me well.

  • seansmith_au
    ｓｅａｎ ｓｍｉｔｈ (@seansmith_au) reported from Adelaide, South Australia

    Wouldn’t it be a nice touch if iPrimus @iPrimusAU sent out a text message the day before planned Network outages? Once again no Internet 0030-0630. #adelaide #outage #internet

  • matt_devine_
    Matt Devine (@matt_devine_) reported

    @janine_hendry Telcos are the worst - I had similar issues with Iprimus, even though I had been a customer for almost 25 years

  • seansmith_au
    ｓｅａｎ ｓａｒａｎ ｓｍｉｔｈ (@seansmith_au) reported from Adelaide, South Australia

    I hate Australia’s NBN. Current speed is 2.4mbps. I’ve had constant problems with Iprimus. Ongoing for 7 weeks. Sick of contacting call centre. Thinking of breeding pigeons as an alternative. @iPrimusAU #nbn @NBN_Australia

  • vmainard
    Vicki Mainard 🇦🇺🕹🏀🐈 Scomo is my PM. (@vmainard) reported

    @Telstra I have used the cat is in the way when playing games. I rarely have problems with online lagging since I moved to Iprimus.

  • LyndallTerrier
    LyndallTerrier (@LyndallTerrier) reported

    @xskinn I've had three internet disconnections this morning in the space of 2 hrs. Never happened before. Did the usual 'turn off turn on' routine but to no direct effect. Not sure what's going on. (I'm with iPrimus).

  • Thomas693262791
    Thomas (@Thomas693262791) reported

    @iPrimusAU is everyone having issue with IPrimus internet

  • mishchiu
    Michelle (@mishchiu) reported

    @iPrimusAU Hello, has your server/customer database been hacked/compromised? For the first time since I joined over 10 years ago, I’ve received junk mail to my iprimus email account. I don’t ever use this email and have never given this email address away.

  • desh3460
    Desh3460 (@desh3460) reported

    @iPrimusAU you lost me as a customer iprimus.. constant nbn/internet outages lasting days, only to tell me the problem must be my hardware when its not.. .. not returning phone calls when you say you will.. been with you for 25yrs plus.. time for a change.. cya.

  • Alicedkc
    Alice Clarke (@Alicedkc) reported

    Interesting. I was on hold to @iPrimusAU for ages, then asked to rate the call (before speaking to someone), then told I was being put through, then got a recorded message saying "due to an emergency situation, iPrimus is unavailable". Hope everyone's OK. Never had that before.

  • IngridHarrison
    Ingrid Harrison (@IngridHarrison) reported

    Shout out to @iprimus to cancel my father’s internet (as he is going into aged care). Apart from either speaking to him direct or requiring my power of attorney as well as my identification, you want me to ring you again to ensure you don’t debit his account. That’s service. Not.

  • Guy20Pr
    Zeteypee 💉💉💉💉💉 (@Guy20Pr) reported

    @iPrimusAU @iPrimusAU can you please check what is happening in St albans 3021 victoria? iprimus told me there was an outage that was resolved, however my nbn box lights flicker every 25 minutes, disconnecting the internet for over 10 minuutes at a time, what is going on with iprim/NBN?

  • MsPlodster
    FantaPants (@MsPlodster) reported

    @sallymcmanus @DodoAustralia iPrimus is so much worse. Their customer service is almost non-existent.

  • Kim_Khandashisa
    mamncane. (@Kim_Khandashisa) reported

    I can’t even get excited about getting a job in the US and having a flight booked for the 17th cos no visa and the boarders are closed. This was meant to help me gain international work experience and make my CV more favourable, but life is a bogbo yaseRank enuka iPrimus stove💀

  • BenjaminRoy73
    Benjamin Reynolds (@BenjaminRoy73) reported

    @chrismurphys @Telstra I have used iprimus twice now and have rarely had issues.

  • SandyRendel
    Sandy Rendel (@SandyRendel) reported

    @deniseshrivell FTTH Gone well for years after first 6 months of bedding in. Had to replace modem 12 months ago because reeeally slow for current usage. Now fast. Any recent problems caused by our own PC dying a slow death. Still with original ISP., iprimus.

  • Mike_B_Chapman
    Mike Chapman (@Mike_B_Chapman) reported

    @thisischubbsy__ @iPrimusAU Don’t use iPrimus, probably too late. I cancelled and to return their modem they gave me a dud code to use at AusPost, AusPost told me it was a common ruse. Their customer service number connects then drops out. Now they want to charge me $129 for the modem on an auto withdrawal.

  • DavidVanstone1
    The Wizard Of WTF? (@DavidVanstone1) reported

    So IPrimus are discarding their email service with less than a months notice leaving users having to sign up to another paid service to maintain (fingers crossed) the existing account? #IPrimus #IprimusAU - very poor service that's gong to screw a lot of people over.

  • Nocker40829342
    Nocker (@Nocker40829342) reported

    @mrszoomby @iPrimusAU I’m in Warragul and have no internet also. I called iPrimus and the guy told me that there is a statewide outage