iPrimus Outage Report
Why is my iPrimus service not working?
No problems detected
If you are having issues, please submit a report below.
iPrimus offers internet and phone service to businesses and individuals, as well as mobile phone and mobile internet. Interet access is available as DSL service, ADSL 2+, dial-up or mobile 3G.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iPrimus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iPrimus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iPrimus compensate me for the outage?
iPrimus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use iPrimus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. iPrimus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by iPrimus users through our website.
-
Internet (54%)
-
Wi-fi (19%)
-
Total Blackout (16%)
-
E-mail (5%)
-
Phone (5%)
Live Outage Map
The most recent iPrimus outage reports came from the following cities: Perth, Brisbane, Melbourne, Adelaide and Sydney.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
||
| Perth |
Wi-fi | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iPrimus Issues Reports
Latest outage, problems and issue reports in social media:
-
Lèsè | Dawnfire
(@DFRetro) reported
Will be a lil bit, iprimus sucks so restarting net
-
PReteyZee98
(@PZee98) reported
@iPrimusAU Iprimus is there an NBN outage in 3021?
-
Sandy Rendel
(@SandyRendel) reported
@deniseshrivell FTTH Gone well for years after first 6 months of bedding in. Had to replace modem 12 months ago because reeeally slow for current usage. Now fast. Any recent problems caused by our own PC dying a slow death. Still with original ISP., iprimus.
-
emptypetshelters1st✳️💉💉
(@nolinthealpha) reported
from his chat to his supplier iprimus with the answer the solution and the eta I'm just dumbfounded. you take lots of money for little service and your app is just SH#$
-
FantaPants
(@MsPlodster) reported
@sallymcmanus @DodoAustralia iPrimus is so much worse. Their customer service is almost non-existent.
-
pumacatrun2
(@pumacatrun2) reported
@iPrimusAU internet outage for the past 10-20 minutes, have tried power cycling with no luck. After a few refreshes prompts to diagnose by signing into iprimus but we were locked out from wrong sign in attempts.
-
Beyondcliff
(@BeyondcliffTV) reported
@iprimus why is my internet so bad
-
Jamesy
(@JamesyR1) reported
@telstra My dead Dad has never been on our account and trying to get a new service for some reason Telstra listed my Dad as a 3rd party??? Seriously, he had his own service with iPrimus so why is Telstra's client database so messy @Optus please contact me as I want a new service
-
B.J. Winzer
(@Omegaville) reported
@LaceUpJumpers @footyjumpers @piehardpodcast Primus was the telecommunications company. iPrimus was their Internet service name.
-
Christalla henning
(@stalla13) reported
@iPrimusAU @Winnie_3885 No internet in Adelaide. Been very slow last few days. Today nothing working no ph either. On my mobile waiting for help. Been on hold for 30 minutes. They have transferred me to tech support. This is my elderly parents home. appreciate iprimus looking into outages in Adelaide
-
gordolake🕳️🐀
(@gordolake) reported
Hi @Telstra, with iprimus ISP. Obviously they use your network to connect to the internet. Have just been advised of a complex fault and it will not be fixed for a month. I cant find any info on the outage sites. Can you confirm.
-
Ruby does not exist¿
(@ThePirateNerd) reported
@iPrimusAU How do I switch off my iPrimus VoIP voicemail on my home phone service?
-
Nocker
(@Nocker40829342) reported
@mrszoomby @iPrimusAU I’m in Warragul and have no internet also. I called iPrimus and the guy told me that there is a statewide outage
-
Sea Horse Propaganda.
(@justmaghookit) reported
@CMYKChuffy i switched to iprimus years ago cause of just how awful it was dealing with telstra, think they use the telstra infrastructure but at worst that just means they're bothering telstra for me. Customer service is mostly good, highly recommend
-
Judy Singer
(@singer_judy) reported
Anyone else having trouble with @iPrimusAU going down in the last couple of weeks? #outage #iprimus
-
Myau Miao Meow
(@Myau_Miao_Meow) reported
@SkrappEdits I'm currently with iPrimus, which has barely any connection issues in my area, but their customer support isn't great. I'll most likely be switching to Aussie Broadband soon, since I've heard good things, so +1 for them.
-
michael hitchcock
(@michael48439600) reported
from
Sydney, State of New South Wales
IPrimus dodo Telstra and Optus worked together to fake a fault on my phone so a technician was called to fix it. Then they got Dun and Bradstreet to hassle me to collect a payment
-
Michael Moro
(@michaelmoro26) reported
@EricWSeychell @Dave_Matteo eric i literally have FTTP and it’s absolute garbage, hopefully TPG can prove u right because iPrimus dont
-
Emmy Æ Strickland
(@Emma_Strickland) reported
@iPrimusAU Anyone else’s internet down in Perth NOR? I’m on hold with iprimus now, struggling to get through. #iprimus
-
wraithz
(@WraithzXO) reported
@asfitFN @iPrimusAU iPrimus is just ****, they won’t help there useless
-
Vicki Mainard 🇦🇺🕹🏀🐈 Scomo is my PM.
(@vmainard) reported
@bazakel @NewcastleGardia No big surprise there. I am with Vodafone for all my mobile devices. We got rid of Telstra 6 years ago when my Dad passed away and they treated my mother like crap when she asked for his name to be removed from the bill. We're with iprimus for our home internet and phone now.
-
IceGecko
(@GeckoIce) reported
@Telstra Who cares ? Fun fact, telstra have been trying to scam over $600 from me by claiming I never cancelled an account I actually did. This is nothing short of extortion. Avoid the big telcos. Amaysim and iPrimus have served me well.
-
trigger me timbers
(@songstargame) reported
Thanks to @telstra for confirming the internet outage that neither my provider #iprimus nor #nbn have yet to do - hours in. Not so happy that repair date is 1 November at 11pm but it is what it is.
-
mamncane.
(@Kim_Khandashisa) reported
I can’t even get excited about getting a job in the US and having a flight booked for the 17th cos no visa and the boarders are closed. This was meant to help me gain international work experience and make my CV more favourable, but life is a bogbo yaseRank enuka iPrimus stove💀
-
Klaris
(@klaris) reported
I used to work at an office that houses around 5,000 Vocus, Dodo and iPrimus support teams. I can imagine the chaos there!
-
Mike Chapman
(@Mike_B_Chapman) reported
@thisischubbsy__ @iPrimusAU Don’t use iPrimus, probably too late. I cancelled and to return their modem they gave me a dud code to use at AusPost, AusPost told me it was a common ruse. Their customer service number connects then drops out. Now they want to charge me $129 for the modem on an auto withdrawal.
-
Jeff
(@Jeffdeb22) reported
@iPrimusAU Unfortunately, nbn has been down all day today. Still not fixed. As a result I have not been able to work today. Still no updates from iprimus. That's at least 6 lengthy downtimes this last week andI have not been able to work for 15hrs. Who is going to compensate me for that?
-
Alice Clarke
(@Alicedkc) reported
Interesting. I was on hold to @iPrimusAU for ages, then asked to rate the call (before speaking to someone), then told I was being put through, then got a recorded message saying "due to an emergency situation, iPrimus is unavailable". Hope everyone's OK. Never had that before.
-
DJ
(@djf99_) reported
@iPrimusAU our internet has been cutting out all day and won’t maintain a connection for longer than 20 mins. Is there an outage and if so when will it be handled? #iprimus
-
Alok
(@Alok16843680) reported
@iPrimusAU really pathetic service! I have been waiting service to be activated at my new address for about 2 weeks but there's no update at all!! Would never ever recommend iprimus!