iPrimus Outage

Hi @Telstra, with iprimus ISP. Obviously they use your network to connect to the internet. Have just been advised of a complex fault and it will not be fixed for a month. I cant find any info on the outage sites. Can you confirm.

@Telstra Who cares ? Fun fact, telstra have been trying to scam over $600 from me by claiming I never cancelled an account I actually did. This is nothing short of extortion. Avoid the big telcos. Amaysim and iPrimus have served me well.

@iPrimusAU @Winnie_3885 No internet in Adelaide. Been very slow last few days. Today nothing working no ph either. On my mobile waiting for help. Been on hold for 30 minutes. They have transferred me to tech support. This is my elderly parents home. appreciate iprimus looking into outages in Adelaide

Will be a lil bit, iprimus sucks so restarting net

IPrimus dodo Telstra and Optus worked together to fake a fault on my phone so a technician was called to fix it. Then they got Dun and Bradstreet to hassle me to collect a payment

@sallymcmanus @DodoAustralia iPrimus is so much worse. Their customer service is almost non-existent.

@bazakel @NewcastleGardia No big surprise there. I am with Vodafone for all my mobile devices. We got rid of Telstra 6 years ago when my Dad passed away and they treated my mother like crap when she asked for his name to be removed from the bill. We're with iprimus for our home internet and phone now.

@iPrimusAU internet outage for the past 10-20 minutes, have tried power cycling with no luck. After a few refreshes prompts to diagnose by signing into iprimus but we were locked out from wrong sign in attempts.

Anyone else having trouble with @iPrimusAU going down in the last couple of weeks? #outage #iprimus

@mrszoomby @iPrimusAU I’m in Warragul and have no internet also. I called iPrimus and the guy told me that there is a statewide outage

@deniseshrivell FTTH Gone well for years after first 6 months of bedding in. Had to replace modem 12 months ago because reeeally slow for current usage. Now fast. Any recent problems caused by our own PC dying a slow death. Still with original ISP., iprimus.

Nothing like @iPrimusAU still refusing to cancel your account since you changed ISP back in 23/10/2020 and now claiming I have to pay for an iprimus modem/router when I have always used my own network equipment and never personally received iprimus equipment. SCAMMERS

@iPrimusAU you lost me as a customer iprimus.. constant nbn/internet outages lasting days, only to tell me the problem must be my hardware when its not.. .. not returning phone calls when you say you will.. been with you for 25yrs plus.. time for a change.. cya.

@iPrimusAU you lost me as a customer iprimus.. constant nbn/internet outages lasting days, only to tell me the problem must be my hardware when its not.. .. not returning phone calls when you say you will.. been with you for 25yrs plus.. time for a change.. cya.

@SarahHarris @Telstra It telstra nothing more needs to be said. They have the worst customer service of all the telcos in Australia. Treated my mother like **** when she asked them to remove my deceased father name from the bill. Left for Iprimus and have never looked back.

@Telstra I have used the cat is in the way when playing games. I rarely have problems with online lagging since I moved to Iprimus.

@ConkyOCE Also, don't threaten the ombudsman, that does nothing. I had an issue with iprimus that was ongoing for weeks, the second I had a case issued by the ombudsman it was sorted in an hour

@chrismurphys @Telstra iPrimus have been fantastic for the 12 yrs I've been with them. Internet issues addressed but more importantly fixed almost in every instance immediately. Worst case wait 1 day.

@chrismurphys @Telstra I have used iprimus twice now and have rarely had issues.

@kuyalion @ZenyTalk No VPN, iPrimus. And for reference I'm in Perth, and I'm accessing it on my phone via the Samsung Internet app without issue.

@iPrimusAU Hello, has your server/customer database been hacked/compromised? For the first time since I joined over 10 years ago, I’ve received junk mail to my iprimus email account. I don’t ever use this email and have never given this email address away.

@MBottroff I'm with iPrimus been for about 15 or so years, have found them v.good with a v.good support but that's just me.

@WraithzXO I used to have iprimus and got that same speed but 0 ping. The only problem I have with it is when I was moving house. When we got Telstra it’s the same speed. For me it’s just my area

@andrew_thaler @JennyLoisLloyd @Telstra Hmmm. We’re with #iPrimus but they use #Telstra infrastructure. We have more than 30 outages a day. Impossible to make a phone call. Cuts out every 30 seconds - minute. Can’t make complaint. Phone constantly cuts out while I’m on hold. Grrrr

@iPrimusAU is there an outage with Opticomm/iPrimus internet in VIC?...got booted off a work video conference at 10:20am and cannot get back on so am using mobile data

@iPrimusAU Thanks Steph. So it is confirmed that interruption/planned shutdown of internet service was from iPrimus side due to some technical requirements?

seems like ever since we got the new modem from iprimus, we need to reset it everyday because it will just cut out, thanks @iPrimusAU great service

Hi @iinet I realised from my neighbor yesterday that iPrimus service is not impacted by this speed issue; only the iiNet service. Don't you think iPrimus will be an better option for me?

@Optus webmail sucks! Couldn't log in all morning due to Sql error... now it's 113 cannot connect to host! Never had a problem with iprimus!

@MaliaKay5 I have my phone and internet budled with Iprimus. The connection for the internet bundled is excellent and if you get into trouble they have excellent tech support staff.