iiNet outages and service status in Brownlow Hill, New South Wales

Problems in the last 24 hours in Brownlow Hill, New South Wales

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Brownlow Hill, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Greg Bell (@gReb3l) reported 5 minutes ago

  Hi @iiNet , I have spent literally hours on the phone trying to get your sales and provisioning team to live up to what was promised when I signed up to 5G as a temporary solution. I have repeatedly explained the fact that my lack of address eligibility for cable appears to be due to my odd address number. A fact that could confirmed by a technically competent member of your provisioning team looking at my address using Google maps. Your front line and next level staff have been convinced enough to raise it with the provisioning team multiple times. Indeed, on Friday I was promised around noon that a member of the provisioning team would call me back. “Hopefully by the end of the day”. I don’t consider the “computer says no” style text sent to me at almost exactly 5pm fulfilling the commitment made earlier in the day. As I have explained repeatedly, my landlady lives 3 houses up the street on the same side and has cable that she is very happy with. She wants exactly the same at this address. All I want is for @iinet to honour its multiple commitments to have site visits or direct contact with the provisioning team to get an explanation why. I am pretty much assuming that your provisioning team’s KPIs don’t mention customer service or satisfaction. For reference, the following “task ID’s”(?) will give your provisioning team and customer satisfaction teams all the background they need to prepare prior to contacting me by phone to get some calm, clear yet confronting feedback. 491593626 489731569 There are more but those are the most recent. You have my mobile number and I look forward to you fulfilling the commitment made on Friday to have a senior staff member call me.

• 
  johnjet1 (@johnjet0) reported 5 minutes ago

  @iiNet Discord voice (UDP) stuck on RTC Connecting / No Route on iinet NBN—bypasses instantly with Cloudflare WARP. Known issue with other AU ISPs this week.

• 
  Dan Mill (@DanMillTraining) reported 12 minutes ago

  With @iiNet shutting down their Hosted Exchange on April 30th, have you decided where you're moving your emails too yet? Spoke to a few businesses this week who are either in progress or have completed their move to @Microsoft365

• 
  Syed Mahmood (@syedmahmood988) reported 13 minutes ago

  @iiNet on phone since 2+hours but no response and hang up the phone. Either you need to better your service or shut down your company. Worst experience

• 
  David T (@david84tran) reported 18 minutes ago

  @iiNet hi is there an outage in the area of VICTORIA 3019 for 5G broadband services? Ive been on hold for 1 hour. I need internet connection to work from home. I have already turn off the modem for 10 secs and turn it back on. Still no connection. There are 4 lights bars on modem

• 
  Julia Lawrinson (@julialawrinson) reported 18 minutes ago

  @iiNet You used to be great. Now, you have THE WORST customer service out there. What happened???

• 
  🇦🇺 Northern Territory Consumers for THR (@VaperNt) reported 19 minutes ago

  @iiNet BizSupport total incompetence, billing us after service was cancelled.

• 
  Wyvernsrose (@wyvernsrose) reported 19 minutes ago

  @DianeDromgold @iiNet Its been since tpg took over they went from best customer service in the country to the worst

• 
  Commander In Chief (@iamshaunbailey) reported 21 minutes ago

  Hello @iiNet Can you please explain how you can take the working phone number of an 82 year old woman and make it so the only calls it can receive are from you, nobody else can call it. YOUR JOB IS TO PROVIDE A PHONE SERVICE YET YOU HAVE FAILED TO FIX THIS PROBLEM FOR MONTHS

• 
  Anth (@Anth_Bo) reported 22 minutes ago

  @iiNet hosted email down . I’ve been on hold for 2 hours yesterday and 1 hour today. People are trying to run businesses. What the hell is going on