iiNet Outage in Capalaba, Brisbane, State of Queensland

Want to waste time - ring #iinet for service.

@iiNet No worries. I called that number numerous times yesterday without resolution or a call back. Same with the live chat.

@iiNet Thanks Waheeb, I can’t do that as the only Ethernet connection I have is over the Xbox. This issues has been happening since I was connected over a month and very rarely (if ever) have got the speed I pay for.

Me: yeah hi I need to configure some settings on my internet settings @iiNet support rep: yeah cool. While this is processing allow me to tell you all about my #COVIDー19 conspiracy theory and how it’s man made population control. Me: 😐

@iiNet Yup already spoken to them and there response tbh is not acceptable at this stage. For your interest here is the invoice that caused this problem. 695673371 you might find this a rather interesting case. This is just the start of the exposure of the illegal billing practices.

@iiNet Its too late its all ready with the TIO. Your support team failed to provide adequate support and at times ignored my requests and constantly spoke over me. I guess happens when you cut costs and move support overseas that have no idea about Australian consumer law. Damage done.

I think the solution was to change the WAN port from 1 to 4, despite the cable from the iinet modem being plugged into port 1.

@timothy_89 @lukeacl @iiNet Lifx uses direct wifi only, the Hue bulbs use a mesh network

@_bohemiaheart @slpng_giants_oz @iiNet @flightcentreAU @myer @JetstarAirways @ladbrokescomau I'll have a ritual burning of my myercard. Never used it much anyway.

@iiNet @ii_cMay Last invoice is 106162366, customer number is 64505970. I'm now getting less than 5Mb/s. The service is normally reliable and stable at about 92Mb/s. This is not what I'm paying for - we had to stop watching a movie because it's so slow.

@iiNet I'm not sorry to say, but I ain't happy with your service. Been trying to get my phoneline up and running again from 2wks ago, and now you asking me for more money to re-activate when you didn't do the job in the first place! My family needs the phone on. Unprofessional.

They rate themselves “No 1 in customer service..”I think not..🤬@iinet

@IanNearhos @Telstra @TPG_Telecom @iiNet Been very happy with @Aussie_BB, great customer service. Even when we had bad teething problems with NBN (not Aussie's fault) they were very good at pursuing solutions.

Wondering @iiNet why some purchases on my FetchTV isn't showing. Should be up too date. Please fix like now...

@iiNet @iimaaj All good. Thank you.. seems it was modem problem on my end.

@iiNet NBN down in Qld. 4170. Down for 2 hours now. Any updates on repair time please?

For the last 4 days my internet has been so goddamn slow. I cannot even watch a @MrFruitYT video . It takes me over 35 minutes to watch a 17.53 min video What gives @iiNet

@iiNet Still haven’t heard back from iiNet this morning as you told me above. Internet still not working on all of our devices this morning despite trying the reset of the modem and power off strategies....

@iiNet Frequent drops outs everyday for months and months. We called iiNet and the customer service always dismiss this as our modem and it is not! Neighbours in the area all having the same problem. I have to hotspot my phone on a regular basis, even before COVID to get through mtgs

By the time my iiNet refund comes in I’ll already be paid which sucks because I asked for it 3 weeks ago.

@iiNet Any time, as long as the problem has been fixed! I’ve been with iiNet for a long period of time - and am considering another provider if this is not fixed soon. I rely upon internet connection for my work and study.

@iiNet we have been having serious issues for near on 3 months. We’ve spent literally hours on the phone, multiple emails, technicians and still we do not have reliable internet. It’s clear it’s a modem issue but we cannot get it replaced. This is my last try at resolving this.

@iiNet This has been happening for over 3 months now and I've begging help. My next step is going to the TIO.

@iiNet internet has been off most of the morning. Request a call back at 0929. iiNet Calls back at 0958. Staff member hangs up. I request call back again at 0959 and still waiting. No internet. Business not able to function. This has been 2 weeks of poor service.

@iiNet ref: 347597982 ref: 347597982 ref: 346598138 ref: 347453727 ref: 347547799 Customer reference:1185545785 iiNet Invoice 699476019 Have a listen to all the voice recordings. Your company do not understand customer service. Especially during difficult Covid times. IInet is bad.

@NBN_Australia Was an iiNet issue. Restarted all the things and then when I finally called iiNet OF COURSE it started working.

@iiNet Thank you for the reply, I've recycled modem a number of times this evening to try to get WiFi back on its now 2am and still not working. It's obviously hardware issue that I need fixed as working from home, thank you.