iiNet Outage in Capalaba, Brisbane, State of Queensland

@iiNet down in brisbane, anyone having difficulties contecting to the internet?

Want to waste time - ring #iinet for service.

@iiNet No worries. I called that number numerous times yesterday without resolution or a call back. Same with the live chat.

@iiNet Thanks Waheeb, I can’t do that as the only Ethernet connection I have is over the Xbox. This issues has been happening since I was connected over a month and very rarely (if ever) have got the speed I pay for.

Me: yeah hi I need to configure some settings on my internet settings @iiNet support rep: yeah cool. While this is processing allow me to tell you all about my #COVIDー19 conspiracy theory and how it’s man made population control. Me: 😐

@iiNet Yup already spoken to them and there response tbh is not acceptable at this stage. For your interest here is the invoice that caused this problem. 695673371 you might find this a rather interesting case. This is just the start of the exposure of the illegal billing practices.

@iiNet Its too late its all ready with the TIO. Your support team failed to provide adequate support and at times ignored my requests and constantly spoke over me. I guess happens when you cut costs and move support overseas that have no idea about Australian consumer law. Damage done.

I think the solution was to change the WAN port from 1 to 4, despite the cable from the iinet modem being plugged into port 1.

@timothy_89 @lukeacl @iiNet Lifx uses direct wifi only, the Hue bulbs use a mesh network

@_bohemiaheart @slpng_giants_oz @iiNet @flightcentreAU @myer @JetstarAirways @ladbrokescomau I'll have a ritual burning of my myercard. Never used it much anyway.

@docker_dave @iiNet I pretend to go along with it, then scream that there is porn on my screen. Then I say, 'Hang on, that's your mother fellating a donkey!'

@NBN_Australia @iiNet surely you realise why people get frustrated by all this handballing back & forth... ISP network status page sends us to NBN network status page, then NBN sends us back to ISP, who say they require our account details before they can give us any info on a known NBN outage

@iiNet Rather than a generic scripted reply could someone possibly address the general issue? nbn network status clearly says there is an outage, iinet network status says there isn't. This shouldn't require account info.

@yobigbird @Optus Every one with optus here are having the same issue. Especially using @iiNet as it drops in and out from 11pm last night

Hey @iiNet I’m waiting online so far 14mina, so much for the 3-5min estimate 😩 we haven’t had internet all day yet no outages and I’ve powered down to see if that helps?! Last thing u need after work

7years plus as customer of @iiNet I'm disgusted at the run around I received over 2 days and no result. Maybe time to move on. #service #iinet

Switched from @exetel to @iiNet for my @nbn and I have to say, iiNet service is absolutely spectacular. Polite, professional, knowledgeable, and quick. They had me hooked up in minutes. Meanwhile, I'm still waiting for Exetel to get back to me on the service disruption Saturday.

Credit where due - just received excellent service from @iiNet, who upgraded my speed to 100 Mbps while I download a huge amount of backed-up files to my new laptop. and the tech person was in South Africa, so we had a nice chat about Cape Town. :)

@iiNet I cannot axs legacy toolbox to pay suspended mobile a/c. Customer ID: 1187399124

@iiNet so the status light on the Wi-Fi box goes red every couple of hours after resting it. The bill was paid a couple days ago. Do you know what the problem is? It's fine for a few hours then goes red for some reason