iiNet Outage in Capalaba, Brisbane, State of Queensland

@iiNet Yup already spoken to them and there response tbh is not acceptable at this stage. For your interest here is the invoice that caused this problem. 695673371 you might find this a rather interesting case. This is just the start of the exposure of the illegal billing practices.

@iiNet Its too late its all ready with the TIO. Your support team failed to provide adequate support and at times ignored my requests and constantly spoke over me. I guess happens when you cut costs and move support overseas that have no idea about Australian consumer law. Damage done.

I think the solution was to change the WAN port from 1 to 4, despite the cable from the iinet modem being plugged into port 1.

@timothy_89 @lukeacl @iiNet Lifx uses direct wifi only, the Hue bulbs use a mesh network

@_bohemiaheart @slpng_giants_oz @iiNet @flightcentreAU @myer @JetstarAirways @ladbrokescomau I'll have a ritual burning of my myercard. Never used it much anyway.

@iiNet @ii_cMay Last invoice is 106162366, customer number is 64505970. I'm now getting less than 5Mb/s. The service is normally reliable and stable at about 92Mb/s. This is not what I'm paying for - we had to stop watching a movie because it's so slow.

@iiNet I'm not sorry to say, but I ain't happy with your service. Been trying to get my phoneline up and running again from 2wks ago, and now you asking me for more money to re-activate when you didn't do the job in the first place! My family needs the phone on. Unprofessional.

They rate themselves “No 1 in customer service..”I think not..🤬@iinet

@IanNearhos @Telstra @TPG_Telecom @iiNet Been very happy with @Aussie_BB, great customer service. Even when we had bad teething problems with NBN (not Aussie's fault) they were very good at pursuing solutions.

Wondering @iiNet why some purchases on my FetchTV isn't showing. Should be up too date. Please fix like now...

@iiNet @iimaaj All good. Thank you.. seems it was modem problem on my end.

@iiNet NBN down in Qld. 4170. Down for 2 hours now. Any updates on repair time please?

For the last 4 days my internet has been so goddamn slow. I cannot even watch a @MrFruitYT video . It takes me over 35 minutes to watch a 17.53 min video What gives @iiNet

@iiNet We have and the support team tell us to wait for resolution of the outage before anything else can happen. This is very frustrating that we can't get a straight answer.

@iiNet Hey mate cheers for the reply, I've restarted it twice through the outlet and once through the router itself, but still says my services are down

@iiNet I'm pissed off. I got a call at 5.20pm AEST about the NBN appointment I have. FROM A PRIVATE NUMBER. I NEVER trust them. I asked details then divulged info. I got another call at 6.07pm and asked details and they said they couldn't divulge. #fishy #NBNFAIL. Wife getting calls too

@NBN_Australia @iiNet Oh so it didn't get deleted. **** YOU @NBN_Australia AND @iiNet

@NBN_Australia @iiNet my last tweet got deleted. I would love to swear but please NEVER call me on 'private number' again. If you do, I will cancel my NBN order and cancel iinet and never use iinet @TPG_Telecom or @Internode EVER again. This a promise, not a threat. #NBNFAIL

@NBN_Australia @iiNet if I get one more call from a private number you can shove the ******* NBN up your ******* arse. IINET, I'm about to tell you lot to **** off. The amount of phone calls I have had is stupid. #NBNFAIL . 3 fails so far, going for 4

@MarcTennant @nbn @iiNet Almost everyone I’ve known who tried it had issues. One couple tried for 6mths and gave up. They were moving back to the city at the end of the year so decided it wasn’t worth pursuing.

@MarcTennant @slsandpet @nbn @iiNet The great unknown and disempowerment of internet “service providers”. Like yelling into a black hole.

@iiNet I had an awful experience that went for 5 weeks. AWFUL.

@iiNet And end up in a scenario that your internet’s down and the staff in South Africa can’t get it back up and running for four days then it’s done remotely without input from you the consumer 🙄 you don’t get told what the issue was neither do you get a reduction in your monthly bill