iiNet Outage Report in Newport, Pittwater, State of New South Wales

@iiNet That's 10+ days without internet and many hours spent on the phone with your (admittedly very nice) support teams. I've been compensated once already, though it was rather paltry - and at this point I'm honestly questioning my decision to use iinet 😭

@iinet My capacity to continue my business (and host a session with @DeptDefence today) depends on your faults team specialist calling me back on my internet problem which has now been constant and unresolved since 8 April. Not impressed.

@iinet did it again. You canceled my service without warning twice in one month. I warned you I was going to join one of your competitors and this is my first tweet using @Optus. iiNet good bye, it’s been fun.

A colleague is having WFH issues. Got a speed test done. It’s ASDL 14/0.8. Got them to call their ISP (iiNet) to upgrade to HFC NBN which is ready for service. iiNet told them it would not increase their internet speeds 🤦🏻

@iiNet Likewise I have removed your SIM card from my phone so no point keeping that active either. Please send a final statement/invoice to reflect this situation. If you can organise that you may prevent an ombudsman complaint. I doubt very much you could convince me to use iiNet again

@iiNet I was on hold for 2 hours yesterday, then was told they would ring me back and they never did. Unable to engage with university and work, this is ridiculous at this time...need help please.

@NBN_Australia apparently your network is out in petersham according to @iiNet .....

@iowenjones @iiNet Wow. That shit

@iiNet no internet in Turramurra again, over an hour for technical support, no outage showing on @NBN_Australia

@iiNet The interaction with iinet staff was fine, no complaints at all. NBN technician comes out Monday morning. That will play havoc with online schooling and me working from home. Hopefully this recurring problem will be fixed on nbn tech visit #3.

@iiNet NBN not working in petersham?? internet speed is ZERO MB....

Had a freak out internet was down @iiNet best service thanks for getting me back up and running fast. Really good customer service - even waited for me to find the power extensions because the power points stopped working 😬

I’m in self-isolation, my HFC NBN is down *yet again*, and wait times for iiNet technical support are over an hour. Everything is awesome.

@iiNet But the alternative is holding on to a mobile phone connection which in my case kept dropping out due to poor phone reception. Typing out a message was the best I could manage. I couldnt even get the iinet website to load to try an online chat message.

Hey @iiNet what's going on with @NBN_Australia service, making WFH impossible!!

Oh bugger, I am an @iiNet customer but I’ll be calling around for a change of provider. : (

@iiNet it seems like there might be an undetected outage in the Caringbah area. Just got through a power cycle of our router and reset it. Still no internet connection despite a perfectly fine wifi signal.

@iiNet I've done all those. It is a problem with the modem connection itself, with the downstream light solid but upstream light flashing.

@iiNet My capacity to run my business and host a session for @DeptDefence this afternoon is depending on your faults team specialist calling me. 8 April this problem started and it is still not resolved despite almost daily contact. Not happy.

@iiNet Why are @iinet blocking Weebly website IP? Causing massive issues and can’t get hold of anyone to help.

@iiNet are the any issues with you're servers? Having problems with emails

Hey, @iiNet, how long before the outage in Melville, Perth is fixed?

@iiNet Email issues & iinet website down.

@iiNet my router is showing no internet (Dickson, 2602) but no outage on your site, and an hour wait time on your tech support line. Do you have any advice? Yes, I’ve already turned it off and on again.

@iiNet any email issues currently? Can’t get any emails

@iiNet is there an outage right now in Collingwood Victoria? Calling customer support there is over 1 hour wait time

@iiNet I’m getting fed up wit yo **** goddamn this unreliable as a mf

@iiNet Currently Unable to Access Emails or iiNet websites from inside or outside the iiNet Network. Looks like there may be a system outage on the web and email servers.

@iiNet Constant dropouts and looking at other tweets looks im not the only one! To top it of more then a 1 hour wait for support. This is a joke! Support used to be so much better. Definitely considering switching providers.

@richardawa @iiNet My email and webmail is down