iiNet Outage in Queanbeyan, State of New South Wales

So I can cancel Gas and Electricity services online but I have to call to cancel @iiNet services. How bloody rubbish in 2019

@Haydztweets @Jacko_GFreak @Telstra @Optus @iiNet Well no, some POIs have a higher capacity then others and it comes down to if they can actually support the speeds. If you're on a POI that is at almost capacity then the chances of getting higher speeds are limited, which is why people hit that 7pm slowdown.

@iiNet I’m a second year subscriber , I hear and I am mortified that you advertise on Sky news after dark ( I never watch Murdoch media if possible ) . A channel that supports child abusers ! Can you please reconsider your advertising $

I’m calling my service provider @iiNet right now. If they continue to support @theboltreport I’ll be finding another provider.

@iiNet Invoice number is 107396321. It'd be great if you're able to take a look into it as my VOIP is down too.

@iiNet No 1 in customer service... Have waited at home for half a day for a scheduled technician to show up and fix internet that has been down for two weeks!!! Still no technician. No information from you. One hour waiting time on phone. Seriously...

@iiNet @ii_cMay Connected at 7.92 down and 0.96 up

@iiNet is there a broadband outage in Bruce ACT at the moment?

@iiNet @ii_joshy Just got invoices again, same error, you don't even need me on the phone to resolve this. It's a clear system error with a documented history on your system. Do you actually want to keep me as a customer?

@jtparker72 @iiNet @TPG_Telecom Not with @iiNet by choice, sticking with their own FttN network in Canberra (Transact) for various reasons. But #NBN and alternate RSP is also a possible and if they don't take it seriously and increase performance, tiers, and customer service I'm looking for an alternative.

@iiNet @ii_joshy I have to call up almost every 6 weeks to try and explain and get varied level of response and no permanent resolution. Patient is going away fast

@alexonline888 It's disappointing @iinet are capping bandwidth up and down and moving away from an open bandwidth model. I'm still getting 40 down despite the advertising, smarter ways to ensure network resources are fair and efficient IMO.

It pains me so to hook up a new aerial copper lead-in for the @NBN_Australia "NBN" - but as they say, know your enemy. The other leadin is part of the iiNet Transact, which is a FttN parallel network. It has taken at least three techs and 2 weeks for this basic task...

@iiNet Hi, is there an nbn problem in Forrestfield 6058. We have no internet here, it's been down around 30 minutes now.

@iiNet This has not been resolved. I have advised the customer servicer representitive that I will not provide credit card details and he said that was fine and that Fetch would be working by Monday. Still not working and we called again and they said it was because no cc details🤬🤬

@DomFlanaganC300 @tpg @iiNet just bought a 4G wireless modem to trial as an alternative. it is ridiculous that having these sorts of issues 17k out of melb CBD #3rdworld

@GoldinPaul @tpg @iiNet The techs say the problem is from the street to the flats. But don’t seem to raise it with Telstra. Hard to know.

@DomFlanaganC300 @tpg Don't go NBN our @iinet NBN has a max speed of 27mbp with ave of half that and upload of 0 to 4mbp and they can't or won't sort it out. Mobile 4G at same times are 2-3 times that. and more often than not it just drops out and doesn't work

@iiNet Still waiting on the reconnection that was going to happen last Thursday...Not a happy customer.

@iiNet & @NBN_Australia can you guys actually talk to each other so as the customer we can find out what’s taking so long.. It’s been 36 hours, no internet. My phone requires wifi to send transmissions of my loop recorder to the hospital.. 1/2

@iiNet I'll reboot it again since it's calmed down outside. I'll update & if no improvement, I'll ask for an update from the exchange & line test.

@iiNet We have the box, we have active internet, we have and activation code which @iiNet have sent.... but you can tell a computer that the account is active. Despite multiple calls to your service team!

@iiNet So if you could speak to the team liz and activate the fetch box it would be great. You where fairly quick in collecting the direct debit for the service.... would be great if yiu could now actually make the service active and working...@iiNet