Is iiNet having an outage in Queanbeyan, State of New South Wales?

@iiNet Invoice number is 107396321. It'd be great if you're able to take a look into it as my VOIP is down too.

@iiNet No 1 in customer service... Have waited at home for half a day for a scheduled technician to show up and fix internet that has been down for two weeks!!! Still no technician. No information from you. One hour waiting time on phone. Seriously...

@iiNet @ii_cMay Connected at 7.92 down and 0.96 up

@iiNet is there a broadband outage in Bruce ACT at the moment?

@iiNet @ii_joshy Just got invoices again, same error, you don't even need me on the phone to resolve this. It's a clear system error with a documented history on your system. Do you actually want to keep me as a customer?

@jtparker72 @iiNet @TPG_Telecom Not with @iiNet by choice, sticking with their own FttN network in Canberra (Transact) for various reasons. But #NBN and alternate RSP is also a possible and if they don't take it seriously and increase performance, tiers, and customer service I'm looking for an alternative.

@iiNet @ii_joshy I have to call up almost every 6 weeks to try and explain and get varied level of response and no permanent resolution. Patient is going away fast

@alexonline888 It's disappointing @iinet are capping bandwidth up and down and moving away from an open bandwidth model. I'm still getting 40 down despite the advertising, smarter ways to ensure network resources are fair and efficient IMO.

It pains me so to hook up a new aerial copper lead-in for the @NBN_Australia "NBN" - but as they say, know your enemy. The other leadin is part of the iiNet Transact, which is a FttN parallel network. It has taken at least three techs and 2 weeks for this basic task...

Jesus ****, the standard of iiNet tech support has dropped.

@GoneWalkAboutsx @iiNet Yea was only 2 weeks in.. even got sent a modem thats how bad they are 😂

no internet for a month since ordering it lol icb this, iinet is the worst

@iiNet For at least a month Chris. And thought it might fix itself but it hasnt

@iiNet Thanks Maajidah but I don't have capacity to spend a few hours with customer service to determine if there's an issue or not. If it's still like this when I return from a trip in a couple of days, I'll call. I was just curious if anyone else in my area was also having issues. Ta!

@iiNet Nope no vpn at all. Everything is just laggy, twitch tv, games, netflix. But I have 90 down and 63 up atm

Businesses get *occasional* unexpected busy times, but once it becomes *typical* for customers to wait a long time just to ask for help, then it starts to look like a decision that the business is okay with the wait. Looking at you, @iiNet ...

@rossj80 @iiNet No nbn for us over this way. It's just turned off again for the third time in 5 minutes. Weird because it hasn't happened in ages. Checked the issues again just now and saying it's normal operation. Definitely not in my home...oh, back on again. Bizarre!

@iiNet @nibhealthfunds I am a long time customer of you both and am so disappointed to see you advertising on Sky. Not a good fit for your brand or customer base who, like me, are horrified to see you aligned with Sky via advertising $. Reconsider your strategy.

@iiNet Pretty discouraged by the support from iinet the last 24 hours having problems with certain internet apps and its clearly iinet/tpg's issue but once the rep hears my internet is within the correct speeds not willing to help.