iiNet Outage in Queanbeyan, State of New South Wales

Hi @Telstra I just received a robo call telling me my internet will be disconnected today to fix a problem ( I don’t have a problem). I’m an @iiNet customer with @NBN_Australia in Belconnen area Canberra. Could you pls advise ?

@iiNet Have had reports of VDSL2 problems in Canberra near Manuka? Rebooted modem and speeds are v e r y slow.

@iiNet Just cut out says our internet is down. We have no idea why

Internet issues. Argh @iiNet

@narelleford @iiNet @RussellMcArthu4 My VDSL2 also not working this morning (Bruce)

So I can cancel Gas and Electricity services online but I have to call to cancel @iiNet services. How bloody rubbish in 2019

@Haydztweets @Jacko_GFreak @Telstra @Optus @iiNet Well no, some POIs have a higher capacity then others and it comes down to if they can actually support the speeds. If you're on a POI that is at almost capacity then the chances of getting higher speeds are limited, which is why people hit that 7pm slowdown.

@iiNet I’m a second year subscriber , I hear and I am mortified that you advertise on Sky news after dark ( I never watch Murdoch media if possible ) . A channel that supports child abusers ! Can you please reconsider your advertising $

I’m calling my service provider @iiNet right now. If they continue to support @theboltreport I’ll be finding another provider.

@iiNet Invoice number is 107396321. It'd be great if you're able to take a look into it as my VOIP is down too.

@iiNet No 1 in customer service... Have waited at home for half a day for a scheduled technician to show up and fix internet that has been down for two weeks!!! Still no technician. No information from you. One hour waiting time on phone. Seriously...

@docker_dave @iiNet I pretend to go along with it, then scream that there is porn on my screen. Then I say, 'Hang on, that's your mother fellating a donkey!'

@NBN_Australia @iiNet surely you realise why people get frustrated by all this handballing back & forth... ISP network status page sends us to NBN network status page, then NBN sends us back to ISP, who say they require our account details before they can give us any info on a known NBN outage

@iiNet Rather than a generic scripted reply could someone possibly address the general issue? nbn network status clearly says there is an outage, iinet network status says there isn't. This shouldn't require account info.

@yobigbird @Optus Every one with optus here are having the same issue. Especially using @iiNet as it drops in and out from 11pm last night

Hey @iiNet I’m waiting online so far 14mina, so much for the 3-5min estimate 😩 we haven’t had internet all day yet no outages and I’ve powered down to see if that helps?! Last thing u need after work

7years plus as customer of @iiNet I'm disgusted at the run around I received over 2 days and no result. Maybe time to move on. #service #iinet

Switched from @exetel to @iiNet for my @nbn and I have to say, iiNet service is absolutely spectacular. Polite, professional, knowledgeable, and quick. They had me hooked up in minutes. Meanwhile, I'm still waiting for Exetel to get back to me on the service disruption Saturday.

Credit where due - just received excellent service from @iiNet, who upgraded my speed to 100 Mbps while I download a huge amount of backed-up files to my new laptop. and the tech person was in South Africa, so we had a nice chat about Cape Town. :)

@iiNet I cannot axs legacy toolbox to pay suspended mobile a/c. Customer ID: 1187399124

@iiNet so the status light on the Wi-Fi box goes red every couple of hours after resting it. The bill was paid a couple days ago. Do you know what the problem is? It's fine for a few hours then goes red for some reason