iiNet outages and service status in Toongabbie West, New South Wales

Problems in the last 24 hours in Toongabbie West, New South Wales

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Toongabbie West, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Commander In Chief (@iamshaunbailey) reported 5 minutes ago

  Hello @iiNet Can you please explain how you can take the working phone number of an 82 year old woman and make it so the only calls it can receive are from you, nobody else can call it. YOUR JOB IS TO PROVIDE A PHONE SERVICE YET YOU HAVE FAILED TO FIX THIS PROBLEM FOR MONTHS

• 
  Wyvernsrose (@wyvernsrose) reported 8 minutes ago

  @DianeDromgold @iiNet They literally have me blocked because for over a month they refused to admit our Internet was even down due to the local nbn works

• 
  NiceMemeBroxD (@Anothergamer00) reported 9 minutes ago

  @pduthie_au @iiNet @iiNet I'm having the same issue, and it's been going on for 5+ hours. Some help would be greatly appreciated.

• 
  GillianA 🌺 (@_IndianPacific) reported 16 minutes ago

  @iiNet hey there, I had an issue texting international. Thought I needed to top up per the iiNet mobile plan. So I topped up. Turns out I did not need to do that because I had sufficient money to text an international number. Please may the top up go towards my plan. Thank you

• 
  Rod L (@lavo96) reported 21 minutes ago

  @iiNet how do I contact you when I’m outside of the country? I have a problem with the Internet at my house in Perth and my family can’t get through to your and they need my invoice, which can’t access to due to no sms.

• 
  Graham Lauren (@cloudcitizen) reported 21 minutes ago

  DON’T EVEN GET CLOSE TO @DodoAustralia. It tells me: You're missing out! We noticed you haven’t activated your SIM yet! But it hasn’t ******* sent them. The wash-up: its service is no better than the idiots @iinet I want to replace. @DodoAustralia is now dead forever to me.

• 
  Independents in. (@Laird_Bruce) reported 22 minutes ago

  @iiNet just canceled my ozemail account after nearly 30 years. That’s how dreadful your service has become, how empty your promises to fix things are, and how💩 your company is. Bought a 500GB SIM from Optus, immediate 40Mbps stable connection compared to your unstable 1.5Mbps

• 
  Greg Bell (@gReb3l) reported 27 minutes ago

  Hi @iiNet , I have spent literally hours on the phone trying to get your sales and provisioning team to live up to what was promised when I signed up to 5G as a temporary solution. I have repeatedly explained the fact that my lack of address eligibility for cable appears to be due to my odd address number. A fact that could confirmed by a technically competent member of your provisioning team looking at my address using Google maps. Your front line and next level staff have been convinced enough to raise it with the provisioning team multiple times. Indeed, on Friday I was promised around noon that a member of the provisioning team would call me back. “Hopefully by the end of the day”. I don’t consider the “computer says no” style text sent to me at almost exactly 5pm fulfilling the commitment made earlier in the day. As I have explained repeatedly, my landlady lives 3 houses up the street on the same side and has cable that she is very happy with. She wants exactly the same at this address. All I want is for @iinet to honour its multiple commitments to have site visits or direct contact with the provisioning team to get an explanation why. I am pretty much assuming that your provisioning team’s KPIs don’t mention customer service or satisfaction. For reference, the following “task ID’s”(?) will give your provisioning team and customer satisfaction teams all the background they need to prepare prior to contacting me by phone to get some calm, clear yet confronting feedback. 491593626 489731569 There are more but those are the most recent. You have my mobile number and I look forward to you fulfilling the commitment made on Friday to have a senior staff member call me.

• 
  shane myles (@shanemyles23) reported 28 minutes ago

  I find it funny that @Optus keep doing ads promoting good coverage an service when it's the worst in Australia hahahaha. When @iiNet come in 8 yrs am has give better internet . We all no know yes means ' yes for **** reception '

• 
  cyph (@imcyph) reported 29 minutes ago

  @iiNet **** you let me switch isps i hate you so much