iiNet outages and service status in Tweed Heads, New South Wales

Problems in the last 24 hours in Tweed Heads, New South Wales

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Tweed Heads, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  nbn® Australia (@NBN_Australia) reported 1 minute ago

  @Books4566 @iiNet If an unplanned outage is listed, our teams will be working hard to fix it as quickly as possible and will keep your service provider updated. If no outage is shown but your service is still down, please contact your provider so they can investigate further. Thanks, Stanley 2/2

• 
  Diane Dromgold (@DianeDromgold) reported 3 minutes ago

  @iiNet help please

• 
  Lee Davis-Thalbourne (@passerkirbius) reported 4 minutes ago

  Hi @iiNet, we just lost DSL connection at our St Kilda (3182) home about 10m ago, and your support line queue has blown out to an hour. Is there an outage we should be aware of?

• 
  Lathaniel Sydney (@LathanielS5437) reported 4 minutes ago

  <ugh> thats been a painful few days. @iiNet I had to literally accost an NBN co tech, who was working on in the pit (because someone else had zero internet) and he discovered the line was actually broken, thanks for making me spend $500 on a new modem plus plan upgrades because your employee told me "the line is fine". Feel free @iiNet to respond and i will give you the telecommunications ombudsmans reference number for the complaint I lodged. Tell me to "wait 24 hours" and our tier 2 tech will be in contact. I couldn't even speak to them to tell them the issue. Garbage service

• 
  H u m e r u s 🏳️‍⚧️🏳️‍🌈🇦🇺 (@YoureSoHumerus) reported 5 minutes ago

  Nothing like waiting on urgent communication with an employer only for @iiNet and @WestnetAU webmail to go down for over 6 hours with nary a peep to even acknowledge it on their social media.

• 
  Graham Lauren (@cloudcitizen) reported 7 minutes ago

  @DodoAustralia’s desperate texts and emails nag it’s time to activate your SIM, when it hasn’t ******* sent them. It has now missed the boat. The wash-up: its service is no better than the idiots @iinet I want to replace. @DodoAustralia is now dead forever to me.

• 
  Carsten Bauer (@numloxx) reported 7 minutes ago

  Emailed @iiNet twice in the last 2 weeks with no response. Is this how you treat customers who have been with you for 25 years? @launtel here I come.

• 
  Rory Bunk (@RoryBunk) reported 8 minutes ago

  @iiNet Atrocious issue resolution. A simple change of address results in inactivation of email boxes for over 2 days and no end in sight, no one in support position with the wherewithal to do anything outside vague 48-hour ticket queues

• 
  Phillip Ray (@Ereon74) reported 8 minutes ago

  @iiNet Hey Team, are there any issues for your NBN services in NSW, more specifically the greater Maitland area? Service has been uncharacteristically patchy this afternoon. Semi regular DNS lookup errors and dropouts. They last for anywhere from 2-10 minutes and then come good.

• 
  animal chin (@Jacobage) reported 9 minutes ago

  @iiNet I CANNOT MAKE CALLS, SEND EMAILS OR USE THE INTERNET BECAUSE YOU CUT ME OFF A DAY EARLY. I NEED THE INTERNET TO BE ABLE TO ARRANGE FOOD TO KEEP EATING!!!! I ONLY HAVE A COUPLE OF HUMDRED DOLLARS FOR TBE NEXT QEEK THOUGH BUT NEED TO BE ABLE TO ARRANGE FOOD! PLS FIX