iiNet outages and service status in Warragul, Victoria

Problems in the last 24 hours in Warragul, Victoria

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Warragul, Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  James Ladd (@jamesladd) reported 3 seconds ago

  @iinet is there an internet outage in Victoria (nbn)?

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  Sid - NT Seniors Advocate (@tenancy_toolbox) reported 2 minutes ago

  3/3 Cancelling the account Wanted to contact @iinet biz support, kept being pushed to @tpg, TPG then said we can't help you, you need to speak with iinet biz support. You used to have premium customer service!

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  Syed Mahmood (@syedmahmood988) reported 3 minutes ago

  @iiNet on phone since 2+hours but no response and hang up the phone. Either you need to better your service or shut down your company. Worst experience

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  A Bloody Nice Chap (@Abloodynicechap) reported 5 minutes ago

  @Telstra @iiNet No- I report faults they instantly say its NBN, yet NBN can't find any faults. 4 months at $90 dollars with no 4g back-up. Shocking service, as highlighted here. I will be over with @iiNet by the end of the month and will recommend everyone else to do likewise.

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  Greg Bell (@gReb3l) reported 5 minutes ago

  Hi @iiNet , I have spent literally hours on the phone trying to get your sales and provisioning team to live up to what was promised when I signed up to 5G as a temporary solution. I have repeatedly explained the fact that my lack of address eligibility for cable appears to be due to my odd address number. A fact that could confirmed by a technically competent member of your provisioning team looking at my address using Google maps. Your front line and next level staff have been convinced enough to raise it with the provisioning team multiple times. Indeed, on Friday I was promised around noon that a member of the provisioning team would call me back. “Hopefully by the end of the day”. I don’t consider the “computer says no” style text sent to me at almost exactly 5pm fulfilling the commitment made earlier in the day. As I have explained repeatedly, my landlady lives 3 houses up the street on the same side and has cable that she is very happy with. She wants exactly the same at this address. All I want is for @iinet to honour its multiple commitments to have site visits or direct contact with the provisioning team to get an explanation why. I am pretty much assuming that your provisioning team’s KPIs don’t mention customer service or satisfaction. For reference, the following “task ID’s”(?) will give your provisioning team and customer satisfaction teams all the background they need to prepare prior to contacting me by phone to get some calm, clear yet confronting feedback. 491593626 489731569 There are more but those are the most recent. You have my mobile number and I look forward to you fulfilling the commitment made on Friday to have a senior staff member call me.

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  Julia Lawrinson (@julialawrinson) reported 5 minutes ago

  @iiNet You used to be great. Now, you have THE WORST customer service out there. What happened???

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  ❣️☯️ 🇦🇺Caz 🇦🇺☯️❣️ (@ImCaz) reported 6 minutes ago

  @iiNet It’s overdue, yes I don’t deny, but to be suspended over it AND without warning! This has never happened in the past - IF I’ve ever missed a payment.

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  🥷🏽 Zack 🥷🏽 (@ZackP1ngu) reported 7 minutes ago

  Hey @iiNet service is normally 90mbs+ but am hitting 1.5 atm. Is there issues in the Malvern area…

• 
  johnjet1 (@johnjet0) reported 8 minutes ago

  @iiNet Discord voice (UDP) stuck on RTC Connecting / No Route on iinet NBN—bypasses instantly with Cloudflare WARP. Known issue with other AU ISPs this week.

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  Wyvernsrose (@wyvernsrose) reported 10 minutes ago

  @DianeDromgold @iiNet Its been since tpg took over they went from best customer service in the country to the worst