iiNet Outage Report in Little Hartley, Lithgow, State of New South Wales

A colleague is having WFH issues. Got a speed test done. It’s ASDL 14/0.8. Got them to call their ISP (iiNet) to upgrade to HFC NBN which is ready for service. iiNet told them it would not increase their internet speeds 🤦🏻

@iiNet it seems like there might be an undetected outage in the Caringbah area. Just got through a power cycle of our router and reset it. Still no internet connection despite a perfectly fine wifi signal.

@iiNet no internet in Turramurra again, over an hour for technical support, no outage showing on @NBN_Australia

I’m in self-isolation, my HFC NBN is down *yet again*, and wait times for iiNet technical support are over an hour. Everything is awesome.

@iiNet That's 10+ days without internet and many hours spent on the phone with your (admittedly very nice) support teams. I've been compensated once already, though it was rather paltry - and at this point I'm honestly questioning my decision to use iinet 😭

@iiNet The interaction with iinet staff was fine, no complaints at all. NBN technician comes out Monday morning. That will play havoc with online schooling and me working from home. Hopefully this recurring problem will be fixed on nbn tech visit #3.

27 hours into an @NBN_Australia / @iiNet outage, still no word on when it will be fixed. Complete lack of info from both parties

@iowenjones @iiNet Wow. That shit

@iiNet My capacity to run my business and host a session for @DeptDefence this afternoon is depending on your faults team specialist calling me. 8 April this problem started and it is still not resolved despite almost daily contact. Not happy.

@iiNet I've done all those. It is a problem with the modem connection itself, with the downstream light solid but upstream light flashing.

@iiNet Why are @iinet blocking Weebly website IP? Causing massive issues and can’t get hold of anyone to help.

Had a freak out internet was down @iiNet best service thanks for getting me back up and running fast. Really good customer service - even waited for me to find the power extensions because the power points stopped working 😬

@iinet My capacity to continue my business (and host a session with @DeptDefence today) depends on your faults team specialist calling me back on my internet problem which has now been constant and unresolved since 8 April. Not impressed.

@iiNet Likewise I have removed your SIM card from my phone so no point keeping that active either. Please send a final statement/invoice to reflect this situation. If you can organise that you may prevent an ombudsman complaint. I doubt very much you could convince me to use iiNet again

@iiNet But the alternative is holding on to a mobile phone connection which in my case kept dropping out due to poor phone reception. Typing out a message was the best I could manage. I couldnt even get the iinet website to load to try an online chat message.

Oh bugger, I am an @iiNet customer but I’ll be calling around for a change of provider. : (

@iinet on hold on chat for more than two hours since mo internet connection for more than a week cant even get them to reply to an email sent last week the worst customer service ever

@iiNet I was on hold for 2 hours yesterday, then was told they would ring me back and they never did. Unable to engage with university and work, this is ridiculous at this time...need help please.

Hey @iiNet what's going on with @NBN_Australia service, making WFH impossible!!

@iinet did it again. You canceled my service without warning twice in one month. I warned you I was going to join one of your competitors and this is my first tweet using @Optus. iiNet good bye, it’s been fun.

@Optus I’m with @iiNet and NBN has an outage on their web site for our street.

@iiNet nbn hfc internet service is not working. Mortimore Street, Bentleigh 3204.

@iiNet How do I get a username? I’m not a customer yet?

Despite a technician coming on the 30th of October who saw what the issue was but even he couldn't get through to @NBN_Australia bc there was a process. We followed the process with @iinet but they couldn't seem to explain to @NBN_Australia the issue. So we languished.

@iiNet is there to cancel your internet service online somehow?

.@iiNet’s Kris is a winner. Still no solid reliable connection but he writes: “Thanks for your reply, Karl. We needed to confirm on your side if the issue is resolved..”. I have told him my name is not Karl. (But if he’s into cosplay ... joke, Joyce just a joke.)

@SandiHLogan @iiNet Customer Service 101: don’t argue with or act in a disparaging way towards your customer who pays your wage.

.@iiNet THREAD. seems infected by Kris/Chris. Latest advice (back online, for now): "Apols, Sandi. We are seeing multiple responses from customers re this issue so my colleague may have been confused. It also appears they (?) were mistaken in saying that it has been resolved." 2/

.@iiNet’s Kris says: “It looks like the outage in the area has already been resolved.” What planet is he on? If getting two minutes’ connectivity before it drops out again, as it has been doing for three days now, is “resolved”, I’m a Xmas ham. Turn it up Kris & fix this please.

@SandiHLogan @iiNet @iiNet VDSL2+ customer here too. Happened yesterday as wel. Internet on and off last 48 hrs.