iiNet Outage Report in Katoomba, Blue Mountains Municipality, State of New South Wales

Had a freak out internet was down @iiNet best service thanks for getting me back up and running fast. Really good customer service - even waited for me to find the power extensions because the power points stopped working 😬

Hey @iiNet what's going on with @NBN_Australia service, making WFH impossible!!

@iiNet it seems like there might be an undetected outage in the Caringbah area. Just got through a power cycle of our router and reset it. Still no internet connection despite a perfectly fine wifi signal.

@iiNet Customer Ref 1184783189

@iinet My capacity to continue my business (and host a session with @DeptDefence today) depends on your faults team specialist calling me back on my internet problem which has now been constant and unresolved since 8 April. Not impressed.

@iiNet But the alternative is holding on to a mobile phone connection which in my case kept dropping out due to poor phone reception. Typing out a message was the best I could manage. I couldnt even get the iinet website to load to try an online chat message.

A colleague is having WFH issues. Got a speed test done. It’s ASDL 14/0.8. Got them to call their ISP (iiNet) to upgrade to HFC NBN which is ready for service. iiNet told them it would not increase their internet speeds 🤦🏻

@iiNet I was on hold for 2 hours yesterday, then was told they would ring me back and they never did. Unable to engage with university and work, this is ridiculous at this time...need help please.

@iiNet I've done all those. It is a problem with the modem connection itself, with the downstream light solid but upstream light flashing.

@iiNet It’s working now. Clearly you Network Status post saying there was minor incident which “may” affect service was correct. It was the network.

Oh bugger, I am an @iiNet customer but I’ll be calling around for a change of provider. : (

Hey @iiNet as a new customer to your #NBN service, I think it's not unreasonable for you to have solved the broken connection that I'm experiencing, now into its 3rd day.

27 hours into an @NBN_Australia / @iiNet outage, still no word on when it will be fixed. Complete lack of info from both parties

I’m in self-isolation, my HFC NBN is down *yet again*, and wait times for iiNet technical support are over an hour. Everything is awesome.

@iowenjones @iiNet Wow. That shit

@iiNet no internet in Turramurra again, over an hour for technical support, no outage showing on @NBN_Australia

@iinet on hold on chat for more than two hours since mo internet connection for more than a week cant even get them to reply to an email sent last week the worst customer service ever

@iiNet Got a call back from someone "representing the customer care team at iiNet" then asked me to id myself. Sorry, I value my privacy and can't give this out WHEN YOU CALLED ME! I can't call you back, the queues are long for everything

@iiNet The interaction with iinet staff was fine, no complaints at all. NBN technician comes out Monday morning. That will play havoc with online schooling and me working from home. Hopefully this recurring problem will be fixed on nbn tech visit #3.

@iiNet That's 10+ days without internet and many hours spent on the phone with your (admittedly very nice) support teams. I've been compensated once already, though it was rather paltry - and at this point I'm honestly questioning my decision to use iinet 😭

@spicynoise You’re telling me they haven’t sent the giant @iiNet robot out to help?

@iiNet poor nbn internet in 2045. Any clues?

@iiNet We live in Coogee, NSW and our internet is down - are you aware of any outages in the area?

Ok can anyone recommend other ISPs cos @iiNet are giving me the run around. Apparently calling to say you’re moving and need your NBN moved means you want wireless internet, then you call to get that fixed and told to give it a chance (it’s terrible), then you call again…

@iiNet is there any outage in Kallangur? Thanks

@iiNet What a complete BS system this is abd if you have issues on Australia’s Eastciast and call them at 7.00 AEST their answer is “sorry we do not have anyone to answer your call, please call back during normal office hours’. What a complete BS organisation I am now stuck with.

@NBN_Australia and @iiNet are now creating safety issues in the Macedon Ranges by cancelling appointments and not rescheduling them. Please assist @LMChesters - internet has been out since 11 June. Small business suffering.

@iiNet Do your SIM-only mobile plans support WiFi calling yet? Are you on the Optus network?

@iiNet 24 hrs later #iinet have reinstated the phone service - no outstanding account just typifying poor poor after sales service by #iinet

@iiNet 24 hrs later #iinet have reinstated the phone service - no outstanding account just typifying poor poor after sales service by #iinet