Vodafone Australia Outage Report in Central Coast, Gosford Shire, State of New South Wales

@VodafoneAU Just spent past hour transferred from 1 end of India to another to fix up a bill discrepancy. GO **** yourself. I don't have time to waste, when YOU, want my money. You can now sing for it. Whilst on hold all I hear about is the new app. How about getting more staff.

Nobody answered the phone so I had to physically walk to your branch to speak to staff and have my question answered @VodafoneAU #complaint

@VodafoneAU still waiting for a package due on 8APR20; MY suggestions of customer recovery ignored...extra data for my phone or pick up item at local store. @Toll_Group unable to follow instructions to drop item at alt delivery point @nswfairtrading

@Ali_Hijazi @Makbulldog @VodafoneAU I'm having problems as well

@Vodacom @VodafoneIN @VodafoneGroup @VodafoneAU They did not refuse giving a new sim specifically. I mentioned I needed network on my india number. They said they would not be able to help.

@VodafoneAU hands down best award for crappiest customer service Spam me with 12 calls (legit) Make me change plan Transfer me to another person who has no idea what older person did Confusion everywhere, no plan upgrade, 15 mins wasted

@Vodacom @VodafoneIN @VodafoneGroup @VodafoneAU Could you please let me know which store would be able to help.

I’m beyond appalled with @VodafoneAU. How can you possibly support @AlanJones and the misogynistic and violent vitriol he spews forth to his listeners from his throne at @2GB873. Shame on you @VodafoneAU. SHAME! #auspol #translivesmatter #womenslivesmatter

Planning to switch mobile network this weekend, had enough of @VodafoneAU (network too slow in the train) Help me choose:

You are a total rip off @VodafoneAU - my wife and I have just flown through Dubai with no warning that the $5 charge goes up to $350+ (when we were there for less than 2 hours) - poor form #Vodafone, poor #CustomerExperience and poor #communication about this! 🤬🤬 #Australia

Randomly walked into a @VodafoneAU store and upgraded my fone. Not newsworthy in itself. The guy who served me tho, is. Totally awesome service. Stewart at Eastgardens. Big kudos #CustomerService #Recommended

@VodafoneAU You really need to change your delivery service from @Toll_Group. Poor communication & service. @auspost @AusPostBiz Always very happy with your service apart from offshored contact centre.

@VodafoneAU your service is useless. I have no internet connection between north Sydney and Chatswood-at least. Why do I spend my money on your service to watch Netflix when I can’t access it. What a waste of money 💰. Hope you are happy with yourself.

Well done @VodafoneAU for being on the front foot. As a long term customer, receiving an extra 5GB data until end of April is appreciated to keep connected

@Toll_Group Worst customer service & hardly any IT systems working. Now my delivery from @VodafoneAU has gone missing.

@VodafoneAU hi... here at 2036 and having issues all of last week with 4G access. Struggle to use the Voda app nevermind trouble shooting. It comes and goes but mostly I'm offline. Pls advise.

@TrentRosen @VodafoneAU That's if you can get a signal, been waiting for over a year to get one, having to move house

@VodafoneAU Hi, thanks for replying. I have called twice. I am told this won’t be resolved until at least Jan 24. I can’t work from home and my phone is now $40 over my monthly data limit because I have nothing working at home. Very frustrated with the service. The 4G back up is not working.

@VodafoneAU The outage has been noted as listing from the 15th to the 24th but the service disruption have been going on for much longer. I feel like I am $90 a month just to get charged $40 extra on my phone.

Updated with customer support plans from @VodafoneAU

@VodafoneAU can I say that of all suppliers of anything I’ve dealt with in the last two decades, the level and quality of customer service I’ve had from Vodafone in the last few years is better than all other customer service experiences put together. Thank you!!

@VodafoneAU "My" My Vodafone app? Oh it's not just mine. Have you even read the feedback on the app store lately? You know full well that no amount of messaging is going to solve your broken app! 🙄

@VodafoneAU @networkoutage any idea on return of service in Oman ama/Inglewood Qld?

@VodafoneAU hi there we recently purchased a prepaid sim vodafone ($250) but we’re not seeing any coverage at all around the area. Is this covered by 30 Day Network Satisfaction guarantee?

@VodafoneAU is there an outage in 4209? 6/3

@VodafoneAU I'm not using the app, I'm just trying to log in via the website. But your systems never send the email. I got the SMS and logged in that way, but your new system is broken.

@VodafoneAU any chance you can fix your iOS app…. Cannot open without going around in circles… it shouldn’t be this hard 😣

@VodafoneAU Why has there been Zero acknowledgement in the media to customers in regards to this issue?

Hi @vodafoneau Are you able to confirm connectivity issues in the Brisbane area as a result of the floods? My normally 5G reception is barely registering 2 bars of 4G on a new Fold 3, but haven't heard of any flood impacts to service.

@VodafoneAU hi. Been having app issues for over 2 weeks now, was told a few days ago there were faults with the then current version of the app & they were working on a solution. FAresh update became available tonight which i have done & my issue still remains! How long til fixed