Vodafone Australia Outage Report in Brownlow Hill, Wollondilly, State of New South Wales

@VodafoneAU hi... here at 2036 and having issues all of last week with 4G access. Struggle to use the Voda app nevermind trouble shooting. It comes and goes but mostly I'm offline. Pls advise.

Updated with customer support plans from @VodafoneAU

@VodafoneAU You really need to change your delivery service from @Toll_Group. Poor communication & service. @auspost @AusPostBiz Always very happy with your service apart from offshored contact centre.

@VodafoneAU The outage has been noted as listing from the 15th to the 24th but the service disruption have been going on for much longer. I feel like I am $90 a month just to get charged $40 extra on my phone.

Well done @VodafoneAU for being on the front foot. As a long term customer, receiving an extra 5GB data until end of April is appreciated to keep connected

@VodafoneAU you need new customer service staff! Received a new device yesterday - 5g doesn’t work. I’ve asked if it’s because I need to do a sim swap or it needs to be activated on my acc but I’m getting a different answer every time. Annoying!

@VodafoneAU Dear @VodafoneAU, what would be actually helpful is if you ask ur engineers working on this to Restore the Service in Villawood area as a Matter of Urgency Surely as a Global Teleco company u ought to know the ramifications on customers of u just switching off service for 5 Days

@VodafoneAU has the worst 5G ever!

@TrentRosen @VodafoneAU That's if you can get a signal, been waiting for over a year to get one, having to move house

@VodafoneAU Hi, thanks for replying. I have called twice. I am told this won’t be resolved until at least Jan 24. I can’t work from home and my phone is now $40 over my monthly data limit because I have nothing working at home. Very frustrated with the service. The 4G back up is not working.

@TPG_Telecom any updates on @NBNCo outage in North Bondi? Website says restoration underway - it’s been a very long and frustrating day of tethering to terrible @VodafoneAU mobile data...

@Toll_Group Worst customer service & hardly any IT systems working. Now my delivery from @VodafoneAU has gone missing.

@NBN_Australia Hey @VodafoneAU we are down with internet for the past two days. .and trying to reach your customer service for he past two days with no real outcome.have been on call for 3 hours with no one attending our call.stresses us out as we cant work from home.

@VodafoneAU Yeah I know I can go on the mobile network & it will go thru, but I shouldn’t have to do that. The app shouldn’t force a re-sign in after every update (and this has been the case for some time).

@VodafoneAU Dear @VodafoneAU, my Mobile is the only way of contact & ur telling me that I won't have any Service till the 25th, there is nothing "good" about this news! Even the 3g is not working so I'm effectively left with no way of contacting my family U need to Restore the Service ASAP

Changed my @VodafoneAU plan on Twitter via DM and just how good is their customer service now? Especially with all the stuffing about I’ve had to do with the big T lately on the work account.

Probably one of the worst customer experiences ever! Would definitely caution anyone placing orders online with @VodafoneAU. Next to impossible to get a straight answer from anyone and such a LONG protracted process. #neveragain #vodafail

@VodafoneAU still waiting for a package due on 8APR20; MY suggestions of customer recovery ignored...extra data for my phone or pick up item at local store. @Toll_Group unable to follow instructions to drop item at alt delivery point @nswfairtrading

I should have just ordered the iPhone 12 Pro outright. @VodafoneAU stuffed up, strangely wanting a copy of my passport (after 12 years and several phones from them) which I sent and they did nothing with. Now I have a 3 week wait instead. First world problem but annoying.

@sunriseon7 As you can see no #extradata was given to me as stated in text #Vodafone #Vodafoneau a bit #disappointing #Isolation is bad enough when you get #extradata then don't get it, #disappointed #telcos should no better I'm #chasing #Vodafone when they #offered not the #business way

@VodafoneAU You keep barring our phones because of a billing error you guys keep making and have made since August. Your phone support is not providing solutions to staff. How do I get this sorted?? Whole @theasegroup is with you guys and it's wasting hours of time.

@VodafoneAU what a useless customer service you have. I have been with you for over 10 years and this is the customer service I'm getting. One word for you PATHETIC.

@VodafoneAU really needs to work on their app. Can't even open the damn thing.

@ddkshirsagar @VodafoneAU They’ve had about 1000 reports and mines down (Adelaide), must be a widespread outage

@VodafoneAU I have zero service in my area tonight do you have an issue on your end?

@VodafoneAU I'm having issues accessing my mobile network, currently in Fannie Bay 0820 nt

@mr_niggle @VodafoneAU Welcome to my world. I can’t even get a new handset from this company. And they can’t even handle a complaint process either. Possibly the worst customer experience I have ever experienced in my life, for anyone considering this company. Avoid

@davidsivaraj @VodafoneAU I almost gave up when i got no help from support team luckily someone here recommend me to @syptech01 he got my account fixed for me all thanks to him. Kindly reach out to him now and get yours recover.

Hey @VodafoneAU - what's a girl got to do to get some customer service? Was waiting on a return call due Tuesday. Did not come. Rang yesterday, lost another hour of my life. No call back today as planned. Your CS is rubbish.

@VodafoneAU hey. My network is completely down. Is the system down?