Vodafone Australia Outage Report in Galston, Hornsby Shire, State of New South Wales

@VodafoneAU Yeah I know I can go on the mobile network & it will go thru, but I shouldn’t have to do that. The app shouldn’t force a re-sign in after every update (and this has been the case for some time).

@VodafoneAU Just spent past hour transferred from 1 end of India to another to fix up a bill discrepancy. GO **** yourself. I don't have time to waste, when YOU, want my money. You can now sing for it. Whilst on hold all I hear about is the new app. How about getting more staff.

@TPG_Telecom any updates on @NBNCo outage in North Bondi? Website says restoration underway - it’s been a very long and frustrating day of tethering to terrible @VodafoneAU mobile data...

Nobody answered the phone so I had to physically walk to your branch to speak to staff and have my question answered @VodafoneAU #complaint

@VodafoneAU You really need to change your delivery service from @Toll_Group. Poor communication & service. @auspost @AusPostBiz Always very happy with your service apart from offshored contact centre.

@NBN_Australia Hey @VodafoneAU we are down with internet for the past two days. .and trying to reach your customer service for he past two days with no real outcome.have been on call for 3 hours with no one attending our call.stresses us out as we cant work from home.

@Toll_Group Worst customer service & hardly any IT systems working. Now my delivery from @VodafoneAU has gone missing.

@TrentRosen @VodafoneAU That's if you can get a signal, been waiting for over a year to get one, having to move house

@VodafoneAU has the worst 5G ever!

@VodafoneAU hi... here at 2036 and having issues all of last week with 4G access. Struggle to use the Voda app nevermind trouble shooting. It comes and goes but mostly I'm offline. Pls advise.

Well done @VodafoneAU for being on the front foot. As a long term customer, receiving an extra 5GB data until end of April is appreciated to keep connected

Updated with customer support plans from @VodafoneAU

@VodafoneAU The outage has been noted as listing from the 15th to the 24th but the service disruption have been going on for much longer. I feel like I am $90 a month just to get charged $40 extra on my phone.

@VodafoneAU Dear @VodafoneAU, my Mobile is the only way of contact & ur telling me that I won't have any Service till the 25th, there is nothing "good" about this news! Even the 3g is not working so I'm effectively left with no way of contacting my family U need to Restore the Service ASAP

I’m beyond appalled with @VodafoneAU. How can you possibly support @AlanJones and the misogynistic and violent vitriol he spews forth to his listeners from his throne at @2GB873. Shame on you @VodafoneAU. SHAME! #auspol #translivesmatter #womenslivesmatter

I should have just ordered the iPhone 12 Pro outright. @VodafoneAU stuffed up, strangely wanting a copy of my passport (after 12 years and several phones from them) which I sent and they did nothing with. Now I have a 3 week wait instead. First world problem but annoying.

@VodafoneAU still waiting for a package due on 8APR20; MY suggestions of customer recovery ignored...extra data for my phone or pick up item at local store. @Toll_Group unable to follow instructions to drop item at alt delivery point @nswfairtrading

@VodafoneAU Hi, thanks for replying. I have called twice. I am told this won’t be resolved until at least Jan 24. I can’t work from home and my phone is now $40 over my monthly data limit because I have nothing working at home. Very frustrated with the service. The 4G back up is not working.

@VodafoneAU Dear @VodafoneAU, what would be actually helpful is if you ask ur engineers working on this to Restore the Service in Villawood area as a Matter of Urgency Surely as a Global Teleco company u ought to know the ramifications on customers of u just switching off service for 5 Days

@sunriseon7 As you can see no #extradata was given to me as stated in text #Vodafone #Vodafoneau a bit #disappointing #Isolation is bad enough when you get #extradata then don't get it, #disappointed #telcos should no better I'm #chasing #Vodafone when they #offered not the #business way

@VodafoneAU one of the great frustrations with dealing with your customer service is that it’s a 50/50 bet to get world class customer service one who’s worse than an ai chat bot, unable to understand your actual questions & can only supply answers from pasted from the website.

@VodafoneAU The ‘Scheduled network maintenance and upgrades’ page you linked to provides the same generic response to every instance. Most unhelpful.

@VodafoneAU has to be literally the worst company I’ve ever dealt with. Smhhhh you tell them not to cancel your NBN. & what they do. Cancel your NBN! I can’t even count how many people I’ve spoken with now. **** go when you work from home !

@VodafoneAU Total nonsense. I can’t access my account. Have spoken to you people multiple times and you are no help. Vodafone is the worst telecommunications company in Australia. #vodafail

@VodafoneAU The fact it took you this long to reply shows me you dont give a **** about ya customers... The fact this has always been happening... The fact you send a copy and pasted reply... The fact WR ARE ALL SICK SND TIRED OF YOUR **** SERVICE... ITS AUSTRALIA... ALL THE POSTCODES...

Man @VodafoneAU is the worst and most painful company ever to deal with. Send me an email "Access your bill here" but I am not able to login. Contact their help centre and they say they can't give me access. Then they just blindly charge me money every month.

@VodafoneAU What about Melbourne? Im 10km from the cbd and only have one bar with lagging internet? Why am I having this problem! Restarted phone a dozen times, and still no good? I'll bet I will be charged full price on the bill using half the service

@VodafoneAU Spent an hour yelling at one useless support staff member. Finally was able to speak to a manager who contradicted everything the support person said. Sort your support out. Worst company ever. Can’t wait to get out the #vodahell I am in.

@VodafoneAU Forcing me to use my phone to manage my account is super annoying. Please add an easy way login in my browser. You can have good security there too. Just having a unique way to login by sending an SMS link is a bad experience.

@VodafoneAU can't stand your automated telephone customer service, its terrible to use and can't believe it was commissioned by vodafone, secondly what's going on with the service, I have one bloody bar were we had full service??????