Vodafone Australia Outage Report in Glenbrook, Blue Mountains Municipality, State of New South Wales

I should have just ordered the iPhone 12 Pro outright. @VodafoneAU stuffed up, strangely wanting a copy of my passport (after 12 years and several phones from them) which I sent and they did nothing with. Now I have a 3 week wait instead. First world problem but annoying.

At last, connected. Only took @VodafoneAU @NBN_Australia nearly 4 weeks and constant chasing. It shouldn’t have been this challenging & time consuming - clearly something not right, won’t hold my breath for apology or compensation. I’ll treat myself to some @GreysABC #andbreathe

Probably one of the worst customer experiences ever! Would definitely caution anyone placing orders online with @VodafoneAU. Next to impossible to get a straight answer from anyone and such a LONG protracted process. #neveragain #vodafail

Is there a wifi outage in Bondi @VodafoneAU - it keeps dropping in and out. What’s going on?

@VodafoneAU you need new customer service staff! Received a new device yesterday - 5g doesn’t work. I’ve asked if it’s because I need to do a sim swap or it needs to be activated on my acc but I’m getting a different answer every time. Annoying!

@VodafoneAU has the worst 5G ever!

@VodafoneAU Hmm. I’ll probably cancel and go with another provider as @Optus already has a significant network across the city and you clearly have sold a product that isn’t ready. I’d like a reduction in by initial bill or to terminate my contract with you and move to another provider

@VodafoneAU You really need to change your delivery service from @Toll_Group. Poor communication & service. @auspost @AusPostBiz Always very happy with your service apart from offshored contact centre.

@Toll_Group Worst customer service & hardly any IT systems working. Now my delivery from @VodafoneAU has gone missing.

Updated with customer support plans from @VodafoneAU

@VodafoneAU Yeah I know I can go on the mobile network & it will go thru, but I shouldn’t have to do that. The app shouldn’t force a re-sign in after every update (and this has been the case for some time).

@VodafoneAU Dear @VodafoneAU, my Mobile is the only way of contact & ur telling me that I won't have any Service till the 25th, there is nothing "good" about this news! Even the 3g is not working so I'm effectively left with no way of contacting my family U need to Restore the Service ASAP

@VodafoneAU still waiting for a package due on 8APR20; MY suggestions of customer recovery ignored...extra data for my phone or pick up item at local store. @Toll_Group unable to follow instructions to drop item at alt delivery point @nswfairtrading

@TrentRosen @VodafoneAU That's if you can get a signal, been waiting for over a year to get one, having to move house

Changed my @VodafoneAU plan on Twitter via DM and just how good is their customer service now? Especially with all the stuffing about I’ve had to do with the big T lately on the work account.

@sunriseon7 As you can see no #extradata was given to me as stated in text #Vodafone #Vodafoneau a bit #disappointing #Isolation is bad enough when you get #extradata then don't get it, #disappointed #telcos should no better I'm #chasing #Vodafone when they #offered not the #business way

@NBN_Australia Hey @VodafoneAU we are down with internet for the past two days. .and trying to reach your customer service for he past two days with no real outcome.have been on call for 3 hours with no one attending our call.stresses us out as we cant work from home.

Well done @VodafoneAU for being on the front foot. As a long term customer, receiving an extra 5GB data until end of April is appreciated to keep connected

@VodafoneAU Dear @VodafoneAU, what would be actually helpful is if you ask ur engineers working on this to Restore the Service in Villawood area as a Matter of Urgency Surely as a Global Teleco company u ought to know the ramifications on customers of u just switching off service for 5 Days

@TPG_Telecom any updates on @NBNCo outage in North Bondi? Website says restoration underway - it’s been a very long and frustrating day of tethering to terrible @VodafoneAU mobile data...

@VodafoneAU what is going on with your service near strathpine Brisbane, service has been down all night, home boardbrand and mobile connection is poor as well

@VodafoneAU has the worst ******* reception! Cannot even use it in St Albans

hello @VodafoneAU & @NBN_Australia internet has randomly gone almost completly terrible. from 80 upload and 40 download to 20 and 1. Also says 0 outages in my area?????

@VodafoneAU what ******** vodafone you're store and phone online people told me my trade in credit would go in before my next bill now you take 1500 ******* dollars out. I'm extremely pissed and now have no money for the rest of the fortnight so who lied the store or your phone

@VodafoneAU Our nbn connection randomly dropped out a few hours ago and now the 4g backup lights on the modem don’t turn off even though there isn’t any outages. So we’re stuck with slow speeds

@VodafoneAU Why can not one Vodafone employee online, on the phone or in store work out why my phone can’t send international texts? I’m paying for the service.

. and read the number of complaints. I switched to @VodafoneAU and problems immediately went away. So, what are you guys doing to fix this?

@VodafoneAU hi is there an outage in Narangba? Had no service all day

Day 5 with no internet. Of course @TPG_Telecom disappeared so I tried to use @VodafoneAU as a back up. Well voda speed is at 4mbps so I can even download a pic. Shame on BOTH!!! What a disaster are these 2 scam companies. @NSW_FairTrading can u help?

@VodafoneAU I also have been with you for 6 weeks and had nothing but problems. Poor communication and structure from your end, people not doing what they said they would do, staff members not knowing how to process things. Terrible.