Vodafone Australia Outage Report in Katoomba, Blue Mountains Municipality, State of New South Wales

Updated with customer support plans from @VodafoneAU

@Ali_Hijazi @Makbulldog @VodafoneAU I'm having problems as well

Randomly walked into a @VodafoneAU store and upgraded my fone. Not newsworthy in itself. The guy who served me tho, is. Totally awesome service. Stewart at Eastgardens. Big kudos #CustomerService #Recommended

@VodafoneAU still waiting for a package due on 8APR20; MY suggestions of customer recovery ignored...extra data for my phone or pick up item at local store. @Toll_Group unable to follow instructions to drop item at alt delivery point @nswfairtrading

@VodafoneAU You really need to change your delivery service from @Toll_Group. Poor communication & service. @auspost @AusPostBiz Always very happy with your service apart from offshored contact centre.

@VodafoneAU The outage has been noted as listing from the 15th to the 24th but the service disruption have been going on for much longer. I feel like I am $90 a month just to get charged $40 extra on my phone.

Well done @VodafoneAU for being on the front foot. As a long term customer, receiving an extra 5GB data until end of April is appreciated to keep connected

@sunriseon7 As you can see no #extradata was given to me as stated in text #Vodafone #Vodafoneau a bit #disappointing #Isolation is bad enough when you get #extradata then don't get it, #disappointed #telcos should no better I'm #chasing #Vodafone when they #offered not the #business way

@VodafoneAU hands down best award for crappiest customer service Spam me with 12 calls (legit) Make me change plan Transfer me to another person who has no idea what older person did Confusion everywhere, no plan upgrade, 15 mins wasted

Planning to switch mobile network this weekend, had enough of @VodafoneAU (network too slow in the train) Help me choose:

@Toll_Group Worst customer service & hardly any IT systems working. Now my delivery from @VodafoneAU has gone missing.

@Vodacom @VodafoneIN @VodafoneGroup @VodafoneAU Could you please let me know which store would be able to help.

@Vodacom @VodafoneIN @VodafoneGroup @VodafoneAU They did not refuse giving a new sim specifically. I mentioned I needed network on my india number. They said they would not be able to help.

@VodafoneAU Hi, thanks for replying. I have called twice. I am told this won’t be resolved until at least Jan 24. I can’t work from home and my phone is now $40 over my monthly data limit because I have nothing working at home. Very frustrated with the service. The 4G back up is not working.

@VodafoneAU Just spent past hour transferred from 1 end of India to another to fix up a bill discrepancy. GO **** yourself. I don't have time to waste, when YOU, want my money. You can now sing for it. Whilst on hold all I hear about is the new app. How about getting more staff.

@TrentRosen @VodafoneAU That's if you can get a signal, been waiting for over a year to get one, having to move house

Nobody answered the phone so I had to physically walk to your branch to speak to staff and have my question answered @VodafoneAU #complaint

@VodafoneAU your service is useless. I have no internet connection between north Sydney and Chatswood-at least. Why do I spend my money on your service to watch Netflix when I can’t access it. What a waste of money 💰. Hope you are happy with yourself.

I’m beyond appalled with @VodafoneAU. How can you possibly support @AlanJones and the misogynistic and violent vitriol he spews forth to his listeners from his throne at @2GB873. Shame on you @VodafoneAU. SHAME! #auspol #translivesmatter #womenslivesmatter

@VodafoneAU hi... here at 2036 and having issues all of last week with 4G access. Struggle to use the Voda app nevermind trouble shooting. It comes and goes but mostly I'm offline. Pls advise.

@VodafoneAU when will we get back our network? It’s been more than 4 hrs and I am lost while using my maps.

@VodafoneAU Hi. I'm not getting any service at all. Not even 3G.

@VodafoneAU nationwide outage standard incompetence, or another attack by a foreign player like what happened to Channel 9 last week?

@VodafoneAU This is pitiful. Haven't been able to do ANYTHING all day thanks to no calls, no texts and no 4G. Come on Vodafone, how does this take all day to fix?

@VodafoneAU You just mentioned about 4G but even 3G mobile network does not work at all, you can make calls / SMS but no internet connection at all for 3-4 hours already, which was also happened in weeks ago. Haven't heard other services did have such issues for past couple of years yet.

@JedMcKenzie2 @brindaro_nineb @VodafoneAU It's a good idea... but don't think it will fly. I pity those on the gig economy relying on the network.... those are the ones that needs compensated.

bruh @VodafoneAU is ***, 4G & calls weren't working yesterday, got a new sim, worked for a few hours now the whole networks been down since 11am pog

@leebolton910 @little_roe @VodafoneAU Didn’t you see where I said I have a Telstra sim too? I could re-type it, slower for you, if that would help #VodaFail

**** SO ANNOYING NOT @VodafoneAU BEING DOWN ALL DAY!!😡😡

@collettell @VodafoneAU Problem is national. I thought it was just here, when I couldn’t do my COVID checkins.