Vodafone Australia Outage Report in Kurrajong Heights, Hawkesbury, State of New South Wales

@VodafoneAU You really need to change your delivery service from @Toll_Group. Poor communication & service. @auspost @AusPostBiz Always very happy with your service apart from offshored contact centre.

Well done @VodafoneAU for being on the front foot. As a long term customer, receiving an extra 5GB data until end of April is appreciated to keep connected

@TrentRosen @VodafoneAU That's if you can get a signal, been waiting for over a year to get one, having to move house

@VodafoneAU Hi, thanks for replying. I have called twice. I am told this won’t be resolved until at least Jan 24. I can’t work from home and my phone is now $40 over my monthly data limit because I have nothing working at home. Very frustrated with the service. The 4G back up is not working.

Randomly walked into a @VodafoneAU store and upgraded my fone. Not newsworthy in itself. The guy who served me tho, is. Totally awesome service. Stewart at Eastgardens. Big kudos #CustomerService #Recommended

@VodafoneAU your service is useless. I have no internet connection between north Sydney and Chatswood-at least. Why do I spend my money on your service to watch Netflix when I can’t access it. What a waste of money 💰. Hope you are happy with yourself.

@Toll_Group Worst customer service & hardly any IT systems working. Now my delivery from @VodafoneAU has gone missing.

@VodafoneAU still waiting for a package due on 8APR20; MY suggestions of customer recovery ignored...extra data for my phone or pick up item at local store. @Toll_Group unable to follow instructions to drop item at alt delivery point @nswfairtrading

@VodafoneAU hands down best award for crappiest customer service Spam me with 12 calls (legit) Make me change plan Transfer me to another person who has no idea what older person did Confusion everywhere, no plan upgrade, 15 mins wasted

@Vodacom @VodafoneIN @VodafoneGroup @VodafoneAU Could you please let me know which store would be able to help.

@Ali_Hijazi @Makbulldog @VodafoneAU I'm having problems as well

I’m beyond appalled with @VodafoneAU. How can you possibly support @AlanJones and the misogynistic and violent vitriol he spews forth to his listeners from his throne at @2GB873. Shame on you @VodafoneAU. SHAME! #auspol #translivesmatter #womenslivesmatter

Nobody answered the phone so I had to physically walk to your branch to speak to staff and have my question answered @VodafoneAU #complaint

@VodafoneAU Just spent past hour transferred from 1 end of India to another to fix up a bill discrepancy. GO **** yourself. I don't have time to waste, when YOU, want my money. You can now sing for it. Whilst on hold all I hear about is the new app. How about getting more staff.

Updated with customer support plans from @VodafoneAU

@VodafoneAU The outage has been noted as listing from the 15th to the 24th but the service disruption have been going on for much longer. I feel like I am $90 a month just to get charged $40 extra on my phone.

@Vodacom @VodafoneIN @VodafoneGroup @VodafoneAU They did not refuse giving a new sim specifically. I mentioned I needed network on my india number. They said they would not be able to help.

Planning to switch mobile network this weekend, had enough of @VodafoneAU (network too slow in the train) Help me choose:

@VodafoneAU hi... here at 2036 and having issues all of last week with 4G access. Struggle to use the Voda app nevermind trouble shooting. It comes and goes but mostly I'm offline. Pls advise.

@sunriseon7 As you can see no #extradata was given to me as stated in text #Vodafone #Vodafoneau a bit #disappointing #Isolation is bad enough when you get #extradata then don't get it, #disappointed #telcos should no better I'm #chasing #Vodafone when they #offered not the #business way

@VodafoneAU The worst company in the world not just Australia I suggest Australian customers to call TIO

@VodafoneAU #Vodafone what a joke, 2 hours and still no help or answer. You sent one message via DM an hour ago and no reply since. #vodashit

I cannot call or receive calls and my phone service is 3g or sos constantly. Can this be resolved already @VodafoneAU

Hey @VodafonePT why does @VodafoneIreland & @VodafoneAU support Esim's for the Zflip 3 but you don't? Surely you're all the same network?

So @VodafoneAU replies to tweets asking to DM to look good, but then either doesn't reply or sends a copy/paste of a General response saying they can't help.

@VodafoneAU how convenient to not be able to recharge over the long weekend. Just as bad as Westpac. 1hr30mins on hold so far

@NaCheers @VodafoneAU If you ever move into a regional area, you'll want to leave them as they're pretty much useless for signal out here.

@GenevievePool12 @VodafoneAU That sucks, I’m looking into moving to Telstra, bit more expensive but i expect their service is better

@VodafoneAU, what's wrong with NBN today? No service for the last three hours. In the WFH situation, internet service down is catastrophic. Service centre unable to help. Asked to call back in four hours, where is the network satisfaction guarantee??

Is it my phone or has Vodafone's coverage suddenly gone to ****? Having trouble signing in everywhere. @vodafoneau