Vodafone Australia Outage in Pymble, City of Sydney, State of New South Wales

Probably one of the worst customer experiences ever! Would definitely caution anyone placing orders online with @VodafoneAU. Next to impossible to get a straight answer from anyone and such a LONG protracted process. #neveragain #vodafail

Changed my @VodafoneAU plan on Twitter via DM and just how good is their customer service now? Especially with all the stuffing about I’ve had to do with the big T lately on the work account.

I should have just ordered the iPhone 12 Pro outright. @VodafoneAU stuffed up, strangely wanting a copy of my passport (after 12 years and several phones from them) which I sent and they did nothing with. Now I have a 3 week wait instead. First world problem but annoying.

@VodafoneAU Yeah I know I can go on the mobile network & it will go thru, but I shouldn’t have to do that. The app shouldn’t force a re-sign in after every update (and this has been the case for some time).

@TPG_Telecom any updates on @NBNCo outage in North Bondi? Website says restoration underway - it’s been a very long and frustrating day of tethering to terrible @VodafoneAU mobile data...

@VodafoneAU has the worst 5G ever!

@VodafoneAU Dear @VodafoneAU, what would be actually helpful is if you ask ur engineers working on this to Restore the Service in Villawood area as a Matter of Urgency Surely as a Global Teleco company u ought to know the ramifications on customers of u just switching off service for 5 Days

@VodafoneAU Dear @VodafoneAU, my Mobile is the only way of contact & ur telling me that I won't have any Service till the 25th, there is nothing "good" about this news! Even the 3g is not working so I'm effectively left with no way of contacting my family U need to Restore the Service ASAP

@NBN_Australia Hey @VodafoneAU we are down with internet for the past two days. .and trying to reach your customer service for he past two days with no real outcome.have been on call for 3 hours with no one attending our call.stresses us out as we cant work from home.

@sunriseon7 As you can see no #extradata was given to me as stated in text #Vodafone #Vodafoneau a bit #disappointing #Isolation is bad enough when you get #extradata then don't get it, #disappointed #telcos should no better I'm #chasing #Vodafone when they #offered not the #business way

@VodafoneAU still waiting for a package due on 8APR20; MY suggestions of customer recovery ignored...extra data for my phone or pick up item at local store. @Toll_Group unable to follow instructions to drop item at alt delivery point @nswfairtrading

@VodafoneAU You really need to change your delivery service from @Toll_Group. Poor communication & service. @auspost @AusPostBiz Always very happy with your service apart from offshored contact centre.

@Toll_Group Worst customer service & hardly any IT systems working. Now my delivery from @VodafoneAU has gone missing.

@TrentRosen @VodafoneAU That's if you can get a signal, been waiting for over a year to get one, having to move house

Well done @VodafoneAU for being on the front foot. As a long term customer, receiving an extra 5GB data until end of April is appreciated to keep connected

Updated with customer support plans from @VodafoneAU

@VodafoneAU The outage has been noted as listing from the 15th to the 24th but the service disruption have been going on for much longer. I feel like I am $90 a month just to get charged $40 extra on my phone.

@VodafoneAU Hi, thanks for replying. I have called twice. I am told this won’t be resolved until at least Jan 24. I can’t work from home and my phone is now $40 over my monthly data limit because I have nothing working at home. Very frustrated with the service. The 4G back up is not working.

@VodafoneAU hi... here at 2036 and having issues all of last week with 4G access. Struggle to use the Voda app nevermind trouble shooting. It comes and goes but mostly I'm offline. Pls advise.

Nobody answered the phone so I had to physically walk to your branch to speak to staff and have my question answered @VodafoneAU #complaint

@VodafoneAU how is Vodafone still down.. another day, no service

@VodafoneAU is NBN down?

Being a Vodafone user I can say it is the worst network I used. I dont get network is the city of maribyrnong. Are you please fixing this? @VodafoneAU

@VodafoneAU I have been over that with your team on some of the previous outages and while they understand the problem and that a pocket wifi would be the appropriate backup. If I don’t pay extra they can’t help me /2

@VodafoneAU Unless you can confirm that if my request is reasonable, there exist a possibility that I could get a pocket wifi free of cost for me to use as the 4G backup when needed, I won’t be wasting both, my time and your customer service team’s time. /1

@VodafoneAU First deliver my 12 pro. How can you change the delivery dates? 3 months to delivery a phone. I want to cancel the order, I cant wait 3 month to get a phone. Worst Cx service.

@VodafoneAU wow that was bad “customer service” this morning - I suggest you DM me immediately as I will take my business elsewhere if this is not addressed #rude

@VodafoneAU If you’ve got no idea when it’s coming why suggest it’s 3 weeks? Am I able to cancel this?

@VodafoneAU Have been unable to accept or make calls 90% of the time from my home location for the past week. Is something wrong with the network?

@vodafoneNZ @rox_taf @VodafoneAU Maybe your company does. But not the consumer. I thought NZ's 87% urbanised pop would help put an end to the myth that we are a spread out country. We pay exorbitant prices for third rate plans and deals. We have few telcos in this country and not enough competition. A win for Vf