Vodafone Australia Outage in Pymble, City of Sydney, State of New South Wales

@VodafoneAU Dear @VodafoneAU, what would be actually helpful is if you ask ur engineers working on this to Restore the Service in Villawood area as a Matter of Urgency Surely as a Global Teleco company u ought to know the ramifications on customers of u just switching off service for 5 Days

@VodafoneAU Dear @VodafoneAU, my Mobile is the only way of contact & ur telling me that I won't have any Service till the 25th, there is nothing "good" about this news! Even the 3g is not working so I'm effectively left with no way of contacting my family U need to Restore the Service ASAP

@NBN_Australia Hey @VodafoneAU we are down with internet for the past two days. .and trying to reach your customer service for he past two days with no real outcome.have been on call for 3 hours with no one attending our call.stresses us out as we cant work from home.

@sunriseon7 As you can see no #extradata was given to me as stated in text #Vodafone #Vodafoneau a bit #disappointing #Isolation is bad enough when you get #extradata then don't get it, #disappointed #telcos should no better I'm #chasing #Vodafone when they #offered not the #business way

@VodafoneAU still waiting for a package due on 8APR20; MY suggestions of customer recovery ignored...extra data for my phone or pick up item at local store. @Toll_Group unable to follow instructions to drop item at alt delivery point @nswfairtrading

@VodafoneAU You really need to change your delivery service from @Toll_Group. Poor communication & service. @auspost @AusPostBiz Always very happy with your service apart from offshored contact centre.

@Toll_Group Worst customer service & hardly any IT systems working. Now my delivery from @VodafoneAU has gone missing.

@TrentRosen @VodafoneAU That's if you can get a signal, been waiting for over a year to get one, having to move house

Well done @VodafoneAU for being on the front foot. As a long term customer, receiving an extra 5GB data until end of April is appreciated to keep connected

Updated with customer support plans from @VodafoneAU

@VodafoneAU The outage has been noted as listing from the 15th to the 24th but the service disruption have been going on for much longer. I feel like I am $90 a month just to get charged $40 extra on my phone.

@VodafoneAU Hi, thanks for replying. I have called twice. I am told this won’t be resolved until at least Jan 24. I can’t work from home and my phone is now $40 over my monthly data limit because I have nothing working at home. Very frustrated with the service. The 4G back up is not working.

@VodafoneAU hi... here at 2036 and having issues all of last week with 4G access. Struggle to use the Voda app nevermind trouble shooting. It comes and goes but mostly I'm offline. Pls advise.

Nobody answered the phone so I had to physically walk to your branch to speak to staff and have my question answered @VodafoneAU #complaint

@VodafoneAU Just spent past hour transferred from 1 end of India to another to fix up a bill discrepancy. GO **** yourself. I don't have time to waste, when YOU, want my money. You can now sing for it. Whilst on hold all I hear about is the new app. How about getting more staff.

I’m beyond appalled with @VodafoneAU. How can you possibly support @AlanJones and the misogynistic and violent vitriol he spews forth to his listeners from his throne at @2GB873. Shame on you @VodafoneAU. SHAME! #auspol #translivesmatter #womenslivesmatter

@Ali_Hijazi @Makbulldog @VodafoneAU I'm having problems as well

@VodafoneAU your service is useless. I have no internet connection between north Sydney and Chatswood-at least. Why do I spend my money on your service to watch Netflix when I can’t access it. What a waste of money 💰. Hope you are happy with yourself.

Planning to switch mobile network this weekend, had enough of @VodafoneAU (network too slow in the train) Help me choose:

@VodafoneAU hands down best award for crappiest customer service Spam me with 12 calls (legit) Make me change plan Transfer me to another person who has no idea what older person did Confusion everywhere, no plan upgrade, 15 mins wasted

@VodafoneAU hey, I have been trying to contact you guys several times lately regarding the cancelation of my plan but, despite being overseas, I shouldn’t be having issues according to your support services. Can you guys help me?

I’ve had little to no mobile phone service all day today. This better be fixed tomorrow @VodafoneAU - I need my phone for work!

@VodafoneAU are there any current service issues? I am making calls to epeple and sending messages and they arent being received. Thanks.

I just had a very good conversation with @VodafoneAU through their live chat and once again I'm very satisfied with their customer service as all my queries were answered in a short time. altough it didnt solve my problem.

Hi @VodafoneAU. Just a tech issues regarding SMS from 1 Vodafone customer to another. DM sent.

I’m truely amazed at how slow @VodafoneAU’s rollout of 5G is going. The Sydney CBD, harbour and popularist areas have zero coverage. Not a huge push to help pending iPhone handsets with 5G. #Vodafail #VodaTPG

@VodafoneAU why is my signal down in Kew

@VodafoneAU Was a customer a decade ago. Rejoined and it seems like your network is just as bad as it was back then.

@VodafoneAU I have been on speaking to two customer service representatives on two separate calls and both times I have been hung up on in the middle of them putting me on hold. I request a call back immediately please.

@VodafoneAU I have been down this road before, last chance saloon and I'm a good customer with a nice big bill. I sent you a DM - I must warn that if you ask me to check my device one more time it's not going to go down well.