Vodafone Australia Outage in Toongabbie West, Blacktown, State of New South Wales

@VodafoneAU Dear @VodafoneAU, what would be actually helpful is if you ask ur engineers working on this to Restore the Service in Villawood area as a Matter of Urgency Surely as a Global Teleco company u ought to know the ramifications on customers of u just switching off service for 5 Days

@VodafoneAU Dear @VodafoneAU, my Mobile is the only way of contact & ur telling me that I won't have any Service till the 25th, there is nothing "good" about this news! Even the 3g is not working so I'm effectively left with no way of contacting my family U need to Restore the Service ASAP

@NBN_Australia Hey @VodafoneAU we are down with internet for the past two days. .and trying to reach your customer service for he past two days with no real outcome.have been on call for 3 hours with no one attending our call.stresses us out as we cant work from home.

@sunriseon7 As you can see no #extradata was given to me as stated in text #Vodafone #Vodafoneau a bit #disappointing #Isolation is bad enough when you get #extradata then don't get it, #disappointed #telcos should no better I'm #chasing #Vodafone when they #offered not the #business way

@VodafoneAU still waiting for a package due on 8APR20; MY suggestions of customer recovery ignored...extra data for my phone or pick up item at local store. @Toll_Group unable to follow instructions to drop item at alt delivery point @nswfairtrading

@VodafoneAU You really need to change your delivery service from @Toll_Group. Poor communication & service. @auspost @AusPostBiz Always very happy with your service apart from offshored contact centre.

@Toll_Group Worst customer service & hardly any IT systems working. Now my delivery from @VodafoneAU has gone missing.

@TrentRosen @VodafoneAU That's if you can get a signal, been waiting for over a year to get one, having to move house

Well done @VodafoneAU for being on the front foot. As a long term customer, receiving an extra 5GB data until end of April is appreciated to keep connected

Updated with customer support plans from @VodafoneAU

@VodafoneAU The outage has been noted as listing from the 15th to the 24th but the service disruption have been going on for much longer. I feel like I am $90 a month just to get charged $40 extra on my phone.

@VodafoneAU Hi, thanks for replying. I have called twice. I am told this won’t be resolved until at least Jan 24. I can’t work from home and my phone is now $40 over my monthly data limit because I have nothing working at home. Very frustrated with the service. The 4G back up is not working.

@VodafoneAU hi... here at 2036 and having issues all of last week with 4G access. Struggle to use the Voda app nevermind trouble shooting. It comes and goes but mostly I'm offline. Pls advise.

Nobody answered the phone so I had to physically walk to your branch to speak to staff and have my question answered @VodafoneAU #complaint

@VodafoneAU Just spent past hour transferred from 1 end of India to another to fix up a bill discrepancy. GO **** yourself. I don't have time to waste, when YOU, want my money. You can now sing for it. Whilst on hold all I hear about is the new app. How about getting more staff.

I’m beyond appalled with @VodafoneAU. How can you possibly support @AlanJones and the misogynistic and violent vitriol he spews forth to his listeners from his throne at @2GB873. Shame on you @VodafoneAU. SHAME! #auspol #translivesmatter #womenslivesmatter

@Ali_Hijazi @Makbulldog @VodafoneAU I'm having problems as well

@VodafoneAU your service is useless. I have no internet connection between north Sydney and Chatswood-at least. Why do I spend my money on your service to watch Netflix when I can’t access it. What a waste of money 💰. Hope you are happy with yourself.

Planning to switch mobile network this weekend, had enough of @VodafoneAU (network too slow in the train) Help me choose:

@VodafoneAU hands down best award for crappiest customer service Spam me with 12 calls (legit) Make me change plan Transfer me to another person who has no idea what older person did Confusion everywhere, no plan upgrade, 15 mins wasted

As a web developer I learned that @VodafoneAU network blocks traffic to locally hosted web servers using ngrok (for testing purposes). I used my mobile phone to connect to local server running on my computer, but it didn’t let me connect to it. The work around was to use a vpn.

@VodafoneAU hey guys I've been having frequent NBN dropouts this week in Hamilton, QLD. Nothing has changed at my end, no tech issues here... works going on our something else?

@VodafoneAU so I now owe Vodafone $745.62 for something we already paid, but Vodafone messed up. Then the support agent just ended the call because it’s a bit awkward dealing with a customer you’ve just illegally scammed over $1400 from. Not happy.

@ImWithoutADoubt @NBN_Australia @VodafoneAU You dont know you need the service until you log on notice the internet is a little slow!! Even for short outages it means you 'just keep working'.

@VodafoneAU my reception was fine up until a few days ago and i know i ain’t the only one with issues 😤

@VodafoneAU i’m begging you pls ditch tpg y’all used to be my fave but i’m seriously boutta switch this service is so pathetic

@VodafoneAU I think as a business we should also ensure not to impact the customers and charging customer for your down time is not fair. And it is not 1-2 hours but it is from last 4 weeks.

@VodafoneAU As we are getting charged for these services don't you think, we as a consumer must be informed in advance. My experience has not been good with Vodafone switching my network.

@VodafoneAU is having planned outage(confirmed by their customer support when called) in Australia pin code-2150 from last 4 weeks without informing the mobile customers, which caused lot of frustration of network drop. This is not fair. And as a customer you still need to pay.

So this is how it works over at @VodafoneAU pay out your device, pay for the last month of service, then change to another carrier. Takes @VodafoneAU over two weeks to port your number then they send you a $8.00 porting fee out of nowhere when you discuss all costs when leaving.