Vodafone Australia Outage in Toongabbie West, Blacktown, State of New South Wales

Probably one of the worst customer experiences ever! Would definitely caution anyone placing orders online with @VodafoneAU. Next to impossible to get a straight answer from anyone and such a LONG protracted process. #neveragain #vodafail

Changed my @VodafoneAU plan on Twitter via DM and just how good is their customer service now? Especially with all the stuffing about I’ve had to do with the big T lately on the work account.

I should have just ordered the iPhone 12 Pro outright. @VodafoneAU stuffed up, strangely wanting a copy of my passport (after 12 years and several phones from them) which I sent and they did nothing with. Now I have a 3 week wait instead. First world problem but annoying.

@VodafoneAU Yeah I know I can go on the mobile network & it will go thru, but I shouldn’t have to do that. The app shouldn’t force a re-sign in after every update (and this has been the case for some time).

@TPG_Telecom any updates on @NBNCo outage in North Bondi? Website says restoration underway - it’s been a very long and frustrating day of tethering to terrible @VodafoneAU mobile data...

@VodafoneAU has the worst 5G ever!

@VodafoneAU Dear @VodafoneAU, what would be actually helpful is if you ask ur engineers working on this to Restore the Service in Villawood area as a Matter of Urgency Surely as a Global Teleco company u ought to know the ramifications on customers of u just switching off service for 5 Days

@VodafoneAU Dear @VodafoneAU, my Mobile is the only way of contact & ur telling me that I won't have any Service till the 25th, there is nothing "good" about this news! Even the 3g is not working so I'm effectively left with no way of contacting my family U need to Restore the Service ASAP

@NBN_Australia Hey @VodafoneAU we are down with internet for the past two days. .and trying to reach your customer service for he past two days with no real outcome.have been on call for 3 hours with no one attending our call.stresses us out as we cant work from home.

@sunriseon7 As you can see no #extradata was given to me as stated in text #Vodafone #Vodafoneau a bit #disappointing #Isolation is bad enough when you get #extradata then don't get it, #disappointed #telcos should no better I'm #chasing #Vodafone when they #offered not the #business way

@VodafoneAU still waiting for a package due on 8APR20; MY suggestions of customer recovery ignored...extra data for my phone or pick up item at local store. @Toll_Group unable to follow instructions to drop item at alt delivery point @nswfairtrading

@VodafoneAU You really need to change your delivery service from @Toll_Group. Poor communication & service. @auspost @AusPostBiz Always very happy with your service apart from offshored contact centre.

@Toll_Group Worst customer service & hardly any IT systems working. Now my delivery from @VodafoneAU has gone missing.

@TrentRosen @VodafoneAU That's if you can get a signal, been waiting for over a year to get one, having to move house

Well done @VodafoneAU for being on the front foot. As a long term customer, receiving an extra 5GB data until end of April is appreciated to keep connected

Updated with customer support plans from @VodafoneAU

@VodafoneAU The outage has been noted as listing from the 15th to the 24th but the service disruption have been going on for much longer. I feel like I am $90 a month just to get charged $40 extra on my phone.

@VodafoneAU Hi, thanks for replying. I have called twice. I am told this won’t be resolved until at least Jan 24. I can’t work from home and my phone is now $40 over my monthly data limit because I have nothing working at home. Very frustrated with the service. The 4G back up is not working.

@VodafoneAU hi... here at 2036 and having issues all of last week with 4G access. Struggle to use the Voda app nevermind trouble shooting. It comes and goes but mostly I'm offline. Pls advise.

Nobody answered the phone so I had to physically walk to your branch to speak to staff and have my question answered @VodafoneAU #complaint

Hi @VodafoneAU you said you will fix my internet in 3 days around my residence but hey sadly nothing has been done yet, I still get 2G speed, I did everything that you said, reseted my Network settings but of no help & while the world is moving to 5G I am still stuck on 2G. 😭

Hi @VodafoneAU you said you will fix my internet in 3 days around my residence but hey sadly nothing has been done yet, I still get 2G speed, I did everything that you said, reseted Network settings, while the world is moving to 5G I am still stuck on 2G internet speed. 😭

@VodafoneAU hey, it is absolutely too late for that, you failed me during an emergency and I no longer have any faith in your service, so am definitely not in the mood to spend my time helping you debug anything

@VodafoneAU hey, your myvodafone app is no longer working on my 1yo android phone. given this started happening while i was in emergency at a hospital and left me unable to add credit to my account, i'm ******* done with your clownshoe service

To experience horrible customer service in 2020, join @VodafoneAU

What the hell is going on with your network @VodafoneAU Lost power to the house. Need 4G. But so effing slow. Poor form.

@VodafoneAU Your recharge service sucks

@VodafoneAU And down again.

@VodafoneAU And down again!

@VodafoneAU Back up and slow.