Vodafone Australia Outage in Adelaide, State of South Australia

@VodafoneAU one of the great frustrations with dealing with your customer service is that it’s a 50/50 bet to get world class customer service one who’s worse than an ai chat bot, unable to understand your actual questions & can only supply answers from pasted from the website.

2/2 Everytime I get the call from @VodafoneAU, they are absolutely clueless about my problem and asked to explain again. I have no way to speak to @ICICIBank. @PaulFletcherMP can you please do something here?

1/2 Hey @ICICIBank, @VodafoneAU is not letting me call the NRI banking number from thier network. I have raised this concern a long back with #vodafone. I explained the problem numerous time to CC people. Still no progress.

Vodafone chat service is far from it! 20 minutes on computer and no reply. Now on mobile and no response for 10 minutes and counting since initial chat started. Poor. @VodafoneAU #vodafone

@VodafoneAU I had a chuckle today when I was on a Vodafone chat. Their service after 10 minutes of chatting just shut me off. Then they sent me a message stating.. “looks like you’re busy...” Ummm no, your service had “technical difficulties”. I was on home wifi which was rock solid. Meh!

@VodafoneAU seriously if I can’t through or someone doesn’t call me I am going to lose it. I’ve been trying for 3 months to cancel home wifi. You’re still charging when I have nbn. Now threatening me with cut off when I’ve been paying my bills minus the wifi plan!! 😡 Come on!!

@SeeArePe @iiNet @acccgovau @Telstra @VodafoneAU @Speedtest I'm getting 9.4mb/s down wireless which is fine for me

@SeeArePe @iiNet @acccgovau @Telstra @VodafoneAU Ours is def not that bad but the dropping in and out is annoying. Speed is great when it's on but drops out for a few minutes each time multiple times a day

@andrewfosterau @VodafoneAU Telsta’s 4G mobile backup on the modem works like shit as well.

@Optus @VodafoneAU Hi @Optus I have DM you guys just waiting to hear back! Turns out you also have not updated the new deal for my wife either. Really really poor. If this doesn’t get sorted today will be returning phone and going back to @VodafoneAU or @Telstra

@Optus @VodafoneAU Still on the phone for 30-mins and this is a mess. All your staff have no idea. Expect a formal complaint to the @TelcoOmbudsman on how you charge for services not delivered and how you don’t put on your records your discounts you quote to get us to sign up too!

@Optus This is a joke. Now your telling me I have to pay more than agreed. This is pure theft. If you want to discuss how about you call me for once directly and maybe try reading your notes first before asking the same questions. Should never have left @VodafoneAU. DM me for a number.

@VodafoneAU current customer here: please stop calling me with call centre sales calls. I don’t want sales calls. Any more and I’ll switch phone providers. The frequency of calls is over the top. Thanks.

@Macca_Gee @VodafoneAU 20... and never

@VodafoneAU Your app isn't working.. AGAIN Unable to sign in and repeatedly asks for log in credentials or pin and that's as far as I get. Getti g sick n tired of uninstalling then reinstalling your app.

@VodafoneAU Yes I understand, MFA is great, but you can do that too for loging into the computer. Limiting me to use the phone is bad, I find the phone way harder to use than my computer. Hope you pass my feedback.

@VodafoneAU one of the great frustrations with dealing with your customer service is that it’s a 50/50 bet to get world class customer service one who’s worse than an ai chat bot, unable to understand your actual questions & can only supply answers from pasted from the website.

@VodafoneAU When will the unscheduled NBN outage be fixed in 6031 ? Network issues all day and mobile also painfully slow...

@AncientOoze @VodafoneAU Hi Steve, I have had confirmation from Vodafone that NBN is definitely out due to unscheduled outage and I am also having a painfully slow experience with my mobile

@VodafoneAU is unable to match telstra with there back order on iphone 14 pro max, where u pay for the phone and dont make anymore payments on the phone till you revive it. You just get told that we cant to do that and have no care for the customer

@VodafoneAU Forcing me to use my phone to manage my account is super annoying. Please add an easy way login in my browser. You can have good security there too. Just having a unique way to login by sending an SMS link is a bad experience.

@VodafoneAU is there network maintenance happening in Perth? My phone internet has been disconnecting intermittently over the past 2 days and being extremely slow.

@VodafoneAU Time to fix your broadband service. over paying for a service that only works half the time.

@VodafoneAU why is my brand new number from Vodafone receiving copious amounts of scam calls, I literally set this number up, haven't used it in anyway and I'm getting 5ish scam calls a day, why is this happening? I contacted support and had nothing resolved