Vodafone Australia Outage Report in Inglewood, Adelaide Hills, State of South Australia

1/2 Hey @ICICIBank, @VodafoneAU is not letting me call the NRI banking number from thier network. I have raised this concern a long back with #vodafone. I explained the problem numerous time to CC people. Still no progress.

@Optus @VodafoneAU Still on the phone for 30-mins and this is a mess. All your staff have no idea. Expect a formal complaint to the @TelcoOmbudsman on how you charge for services not delivered and how you don’t put on your records your discounts you quote to get us to sign up too!

@andrewfosterau @VodafoneAU Telsta’s 4G mobile backup on the modem works like shit as well.

@Macca_Gee @VodafoneAU 20... and never

@Optus @VodafoneAU Hi @Optus I have DM you guys just waiting to hear back! Turns out you also have not updated the new deal for my wife either. Really really poor. If this doesn’t get sorted today will be returning phone and going back to @VodafoneAU or @Telstra

@SeeArePe @iiNet @acccgovau @Telstra @VodafoneAU @Speedtest I'm getting 9.4mb/s down wireless which is fine for me

@VodafoneAU I had a chuckle today when I was on a Vodafone chat. Their service after 10 minutes of chatting just shut me off. Then they sent me a message stating.. “looks like you’re busy...” Ummm no, your service had “technical difficulties”. I was on home wifi which was rock solid. Meh!

@VodafoneAU seriously if I can’t through or someone doesn’t call me I am going to lose it. I’ve been trying for 3 months to cancel home wifi. You’re still charging when I have nbn. Now threatening me with cut off when I’ve been paying my bills minus the wifi plan!! 😡 Come on!!

Vodafone chat service is far from it! 20 minutes on computer and no reply. Now on mobile and no response for 10 minutes and counting since initial chat started. Poor. @VodafoneAU #vodafone

@VodafoneAU current customer here: please stop calling me with call centre sales calls. I don’t want sales calls. Any more and I’ll switch phone providers. The frequency of calls is over the top. Thanks.

@VodafoneAU why is there no signal at all at the moment in Mount Torrens, South Australia?

@SeeArePe @iiNet @acccgovau @Telstra @VodafoneAU Ours is def not that bad but the dropping in and out is annoying. Speed is great when it's on but drops out for a few minutes each time multiple times a day

@Optus This is a joke. Now your telling me I have to pay more than agreed. This is pure theft. If you want to discuss how about you call me for once directly and maybe try reading your notes first before asking the same questions. Should never have left @VodafoneAU. DM me for a number.

2/2 Everytime I get the call from @VodafoneAU, they are absolutely clueless about my problem and asked to explain again. I have no way to speak to @ICICIBank. @PaulFletcherMP can you please do something here?

@VodafoneAU one of the great frustrations with dealing with your customer service is that it’s a 50/50 bet to get world class customer service one who’s worse than an ai chat bot, unable to understand your actual questions & can only supply answers from pasted from the website.

Dear @VodafoneAU . I am relatively happy with your service. Mainly because I'm living in a city and the coverage is decent and the deal is good. However, I'll be moving back to #Cooktown at some point in time and you have no service up that way. Can you point me to...

@savikar @VodafoneAU @startrack Hope the phone isn't broken

@Rachel_Organa @VodafoneAU All of those shops are way too damn small to not notice if someone is standing in there for 10mins 🙄

@Telstra @VodafoneAU think its time to switch to some other network from optus

@VodafoneAU I’ve been waiting for like 10 mins, and the second my partner walks in he’s asked if he needs any help...” SA: “oh ok, sorry about that, I genuinely didn’t know who was here first...what can I help you with” Me: *smh* *explains why I’m there* SA: “ok cool. And about before >

@VodafoneAU Thanks and thats what a services provider must have a good customer service.

Probably a dumb question @VodafoneAU, but if I'm on a plan that includes a handset, can I take my phone service to another carrier and just be billed monthly for handset repayments only? I wouldn't think this to be a problem, right?

@VodafoneAU In before people ask; I stood in the store for like 5-10 mins waiting for a sales person to serve me (aha), nothing. The SECOND my (male) partner walks in, a (male) sales person scurries over & asks if he needs help. As he was saying “no,” another (male) sales assistant >

@VodafoneAU do you even service South Australia? Haven't had any reception north of Port Augusta or since 450kms ago

@VodafoneAU we’re on the $59 Essential nbn plan and Zoom calls during business hours lags (audio / visual don’t match). Would an upgrade to the next tier fix the problem? If it didn’t, could we drop back to the original plan without penalty?