Vodafone Australia Outage Report in Reynella, Onkaparinga, State of South Australia

Vodafone chat service is far from it! 20 minutes on computer and no reply. Now on mobile and no response for 10 minutes and counting since initial chat started. Poor. @VodafoneAU #vodafone

1/2 Hey @ICICIBank, @VodafoneAU is not letting me call the NRI banking number from thier network. I have raised this concern a long back with #vodafone. I explained the problem numerous time to CC people. Still no progress.

@VodafoneAU seriously if I can’t through or someone doesn’t call me I am going to lose it. I’ve been trying for 3 months to cancel home wifi. You’re still charging when I have nbn. Now threatening me with cut off when I’ve been paying my bills minus the wifi plan!! 😡 Come on!!

@VodafoneAU current customer here: please stop calling me with call centre sales calls. I don’t want sales calls. Any more and I’ll switch phone providers. The frequency of calls is over the top. Thanks.

@Optus @VodafoneAU Hi @Optus I have DM you guys just waiting to hear back! Turns out you also have not updated the new deal for my wife either. Really really poor. If this doesn’t get sorted today will be returning phone and going back to @VodafoneAU or @Telstra

@Optus @VodafoneAU Still on the phone for 30-mins and this is a mess. All your staff have no idea. Expect a formal complaint to the @TelcoOmbudsman on how you charge for services not delivered and how you don’t put on your records your discounts you quote to get us to sign up too!

@VodafoneAU I had a chuckle today when I was on a Vodafone chat. Their service after 10 minutes of chatting just shut me off. Then they sent me a message stating.. “looks like you’re busy...” Ummm no, your service had “technical difficulties”. I was on home wifi which was rock solid. Meh!

@Optus This is a joke. Now your telling me I have to pay more than agreed. This is pure theft. If you want to discuss how about you call me for once directly and maybe try reading your notes first before asking the same questions. Should never have left @VodafoneAU. DM me for a number.

@SeeArePe @iiNet @acccgovau @Telstra @VodafoneAU Ours is def not that bad but the dropping in and out is annoying. Speed is great when it's on but drops out for a few minutes each time multiple times a day

@Macca_Gee @VodafoneAU 20... and never

@SeeArePe @iiNet @acccgovau @Telstra @VodafoneAU @Speedtest I'm getting 9.4mb/s down wireless which is fine for me

@andrewfosterau @VodafoneAU Telsta’s 4G mobile backup on the modem works like shit as well.

@swearyanthony @VodafoneAU I hate that dumbing down of service functions.

@swearyanthony @VodafoneAU Telcos, particularly when it comes to infrastructure, should have an aptitude-based recruitment of smart customers, who know the relevant tech. And then have immediate escalation of issues, because, they’d be real. Would actually reduce support costs, I reckon.

I spent an hour trying to explain to them that they were endangering lives and even the "specialist" @VodafoneAU 2nd level support specialist was "check your VPN, or clear cookies" when I kept saying no, this is on you. You've broken it.

@VodafoneAU I have recommended a friend to Vodafone & am trying to work out if I want to come too, fyi. & for the record, & off the record, my encumbernt is awesome too, it's just that at the moment their support is horrific.

@VodafoneAU @vodafone So what about Pambula (no service), Aslings Beach (no service), Tathra (one to two bars, dodgy), Bermagui (one bar, might as well be no service) and Tabourie (one bar, might as well be no service).

Aside from the immediate issue of @VodafoneAU blocking folks from being able to click through on @NSWSES alerts, it's absolutely unacceptable that their help desk are unable to escalate serious life threatening issues.

@VodafoneAU I wish that I could, but the connection - through your network - is so poor that it is barely holding up for me to post this tweet. Really not good enough. Not when it’s been going on all week.

@TomWKoch @VodafoneAU It seems to me that the staff (and most of the conversation was with a second level "specialist") isn't trained enough, or enabled to escalate issues to someone who is able to understand it. It's not the helpdesk person's fault (I blanked their name for a reason)

@VodafoneAU hey Vodafone, I have no internet. I'm running a live virtual event at 9 am Brisbsne time. Yep, that's in 20 minutes. I've restarted my box and there's nothing going on. The telling little red light on the ‘internet’ indicator confirms something is bust. Please help 🙏

@swearyanthony @TooheyMatthew @VodafoneAU Had this issue during Qld floods a decade ago.....