Vodafone Australia Outage Report in Mont Colah, Hornsby Shire, State of New South Wales

@VodafoneAU Hey guys, long time customer. Just wondering the ps5 deal is it possible to get one couriered to my place tomorrow ? Will pay the extra shipping, Desperately need one for my upcoming quarantine coming back from the olympics.

@VodafoneAU is there currently an issue with sending MMS from iPhone to Android? Keep getting failures 🙁

@VodafoneAU 1/3 I am so sick of your idiot salesman and overseas call centre... First they lie and guarantee me a ps5 in 2 week or i can cancel it. I only bought it for my quarantine stint after the olympics. 5 weeks later nothing. I call up he guarantees me this week.

@VodafoneAU Service still cutting out. Restarted many times. Peakhurst 2210. Sent a DM but got an automated message. Really not good enough.

@johndarvall @VodafoneUK Exactly the same here in OZ Bro!!!! @VodafoneAU even BLOCKED me on certain Social Media platforms as I kept calling them out on POOR CUSTOMER SERVICE!!!!!

@VodafoneAU worst network ever #calldrop #networkcoverage I regret joining this network patiently suffering for one year

@vinceassaf @VodafoneAU Oi my phones ****** why you hate me fix it dog

Hi @VodafoneAU Why is reception so poor around Burwood and Strathfield in Sydney? I struggle to get data or a text message out. My contract is expiring soon and I’m shopping around with the smaller guys. You have been better than Optus though!

@Optus How about warning network when this is happening, it’s called customer service @VodafoneAU and @Telstra are all over me to switch. Maybe a credit for customers for lack of contract performance? Or do we switch?

@VodafoneAU worst network and slowest internet

@VodafoneAU I would expect at least a reply to your failures. Clearly you show no care for customers that belongs to a company you own that was affected by your recent network failures. Thanks Vodafone and @lebaraau !

Day 5 with no internet. Of course @TPG_Telecom disappeared so I tried to use @VodafoneAU as a back up. Well voda speed is at 4mbps so I can even download a pic. Shame on BOTH!!! What a disaster are these 2 scam companies. @NSW_FairTrading can u help?

@VodafoneAU how much longer is the NBN outage in Bondi going to go on for? It’s been out since around 3pm!!!

@VodafoneAU your network is as bad as your customer service. No mobile phone service most of today. Time to consider moving to another provider.

@Telstra service is hopeless. FOUR MONTHS and I STILL don’t have my work phone moved across to me after being told it was done. UNBELIEVABLE. I should move back to @VodafoneAU - their signal wasn’t great, but they looked after me.

@VodafoneAU I’m sure you would say it’s a valid offer, in the sense that it’s something that you are actually offering for me to switch to. But as a MUCH more expensive plan, surely you understand the customer well enough to know this is a ridiculous thing to be pushing?

Another day, another @VodafoneAU outage (ongoing for 6+ months now). If you live in Penrith, don't touch Vodafone or @Optus (the primary network). You'd be better off with a carrier pigeon.

@VodafoneAU how is the nbn in Bondi Beach still down almost 12hours later?! This is ridiculous. It’s Monday morning and this is going to make working for many people very tricky!! Not to mention messing up anyone with Sunday movie night plans. Come on- get it together.

@VodafoneAU The service here in Peakhurst 2210 is worse than last night! And I know they're supposedly doing upgrades, but I just had a phone call cut out!

Day 6 with no internet. Kid sick, have to stay at home. Cant work. Tks to @TPG_Telecom & @VodafoneAU!!! One day customers will win the battle vs corporations that don't service for what we pay. F#CK YOU!

@swearyanthony @VodafoneAU I hate that dumbing down of service functions.

@swearyanthony @VodafoneAU Telcos, particularly when it comes to infrastructure, should have an aptitude-based recruitment of smart customers, who know the relevant tech. And then have immediate escalation of issues, because, they’d be real. Would actually reduce support costs, I reckon.

I spent an hour trying to explain to them that they were endangering lives and even the "specialist" @VodafoneAU 2nd level support specialist was "check your VPN, or clear cookies" when I kept saying no, this is on you. You've broken it.

@VodafoneAU I have recommended a friend to Vodafone & am trying to work out if I want to come too, fyi. & for the record, & off the record, my encumbernt is awesome too, it's just that at the moment their support is horrific.

@VodafoneAU @vodafone So what about Pambula (no service), Aslings Beach (no service), Tathra (one to two bars, dodgy), Bermagui (one bar, might as well be no service) and Tabourie (one bar, might as well be no service).

Aside from the immediate issue of @VodafoneAU blocking folks from being able to click through on @NSWSES alerts, it's absolutely unacceptable that their help desk are unable to escalate serious life threatening issues.

@VodafoneAU I wish that I could, but the connection - through your network - is so poor that it is barely holding up for me to post this tweet. Really not good enough. Not when it’s been going on all week.

@TomWKoch @VodafoneAU It seems to me that the staff (and most of the conversation was with a second level "specialist") isn't trained enough, or enabled to escalate issues to someone who is able to understand it. It's not the helpdesk person's fault (I blanked their name for a reason)

@VodafoneAU hey Vodafone, I have no internet. I'm running a live virtual event at 9 am Brisbsne time. Yep, that's in 20 minutes. I've restarted my box and there's nothing going on. The telling little red light on the ‘internet’ indicator confirms something is bust. Please help 🙏

@swearyanthony @TooheyMatthew @VodafoneAU Had this issue during Qld floods a decade ago.....