TPG Telecom Outage in Balwyn North, Boroondara, State of Victoria

@TPG_Telecom I have no internet service! When are you turning it back on?

@TPG_Telecom please can you stop sending me pamphlets "to the householder" at my address, offering three months free on FTTB is insulting and a waste of plastic and paper - I'm already a customer but not eligible for the offer

Probably one of the worse things that can happen during a lockdown has happened 😱 our internet is down @TPG_Telecom

@TPG_Telecom is there any issues with the internet?? Reporting from Seddon 3011

Until tonight no issues with FTTB @TPG_Telecom but how the mighty have fallen, freezing, dropping out and not loading!

@TPG_Telecom have your servers gone down or something, nothing will load??

@TPG_Telecom Our FTTP internet in Melbourne has been down for the last couple of hours. No outages listed with you or @NBNCo in this area but it’s definitely down. Have rebooted everything multiple times. What’s happening?!

@TPG_Telecom is there an internet problem. It isn’t working. Northcote 3070.

@TPG_Telecom @NBN_Australia 11 days no internet, 4 no show technician appointments. Customer service people sounding nervous and refusing to refer to anyone who can do anything other than offer us another meaningless appointment. What’s going on?

@Steen_Dr @TPG_Telecom I’m having the same issue today. NBN drops out every 20 mins. Have to reset the box to get it to work again, briefly...ascot vale Vic.

Serious question - does anyone else have @NBN_Australia dropouts every time it rains ? I don’t think I’m imagining it - it’s almost like my internet stability in my house is based on a barometer. Anyone else got this - or just me ? @TPG_Telecom

@TPG_Telecom My NBN internet has stopped working for the past hour. My modem shows it's still online, but websites are not loading. Is there a problem?

@TPG_Telecom problems in Williamstown vic? My internet keeps dropping out . Back on now with 59.11 d/l speed on a 100 m connection (never better than 60!) but who knows if will stay up for more@tham 10 minutes.

@TPG_Telecom Finally, my internet is up and running now. But, still have a issue with the phone line. One of the technicians already raised a case. Hope it will be fixed.

@TPG_Telecom Lack of communication within your company is letting customers down.

@TPG_Telecom You are not the only internet provider in Australia. Keep that in mind. I will consider other possibilities, if you are unable to active my service before 2pm today.

@TPG_Telecom No communication till I contact the company. If I need to have your service, first I have to suffer bit then give your service and take my money?

@TPG_Telecom I gave you a moving order on 13/10 and asked to connect my NBN by 29/10. Today I came to the house and realized that I don't have Internet yet. What kind of customer service is this?

@TPG_Telecom I’ve been waiting for FTTP for over a month after being told there was a port and signing me up and taking my money, the port was never available??? Pls help

@NBN_Australia @TPG_Telecom claiming its fine and @NBN_Australia site claiming its fine however a quick search of the word balaclava and several tweets reporting NBN is down in the area.

@TPG_Telecom occasionally stuffing up when you least expect it is the worst. No I don't want to wait 24 hours to be contacted by the engineering team...Grrr

@TPG_Telecom I phoned at 2pm this afternoon. Not going to jump the queue. But ugh didn't realised TPG went down high this bad.

Used to back @TPG_Telecom to the hills! But now two unstable connections in three weeks in beyond the joke. Was polite on the phone but ugh just continually hear we'll escalate high sucks.

@TPG_Telecom I have lost internet access for whole day, NBN service. Called service desk and waiting queue is 2 hours.

@TPG_Telecom The NBN technician who came to do a site inspection has sorted it. He was very proactive and thankfully, worked through the ridiculous bureaucracy to help us out.

@Eagles_AVS_ @TPG_Telecom Hi Ryan. Last year we identified an issue with a component in some of our Fibre to the Curb (FTTC) Network Connection Devices (NCD) that caused some devices to fail under certain conditions in areas prone to lightning. 1/2

@TPG_Telecom 13 Nov contacted you to book NBN connection TODAY. Thanks for telling us today “oh NBN needs a cable so can’t do it till Dec 15.” Did you not think to coordinate all this back in Nov? Hopeless service and coordination from TPG. Long term customer not happy!!

@TerryFromAus @TPG_Telecom @NBN_Australia I’m still experiencing the issue in my house. Are you in the belco area? On the NBN website it once appeared that the issue would be fixed before 5:30pm, now I think we might not get internet until tomorrow hey.

@TPG_Telecom are you guys doing maintenance or something? My internet has been down for 2 hours

@TPG_Telecom have removed the ACT outage form their service status website, despite the outage remaining ongoing since 2pm 🙃 Wonder if @NBN_Australia knows what the issue is?