TPG Telecom Outage in Balwyn North, Boroondara, State of Victoria

Probably one of the worse things that can happen during a lockdown has happened 😱 our internet is down @TPG_Telecom

@TPG_Telecom is there any issues with the internet?? Reporting from Seddon 3011

Until tonight no issues with FTTB @TPG_Telecom but how the mighty have fallen, freezing, dropping out and not loading!

@TPG_Telecom have your servers gone down or something, nothing will load??

@TPG_Telecom Our FTTP internet in Melbourne has been down for the last couple of hours. No outages listed with you or @NBNCo in this area but it’s definitely down. Have rebooted everything multiple times. What’s happening?!

@TPG_Telecom is there an internet problem. It isn’t working. Northcote 3070.

@TPG_Telecom @NBN_Australia 11 days no internet, 4 no show technician appointments. Customer service people sounding nervous and refusing to refer to anyone who can do anything other than offer us another meaningless appointment. What’s going on?

@Steen_Dr @TPG_Telecom I’m having the same issue today. NBN drops out every 20 mins. Have to reset the box to get it to work again, briefly...ascot vale Vic.

Serious question - does anyone else have @NBN_Australia dropouts every time it rains ? I don’t think I’m imagining it - it’s almost like my internet stability in my house is based on a barometer. Anyone else got this - or just me ? @TPG_Telecom

@TPG_Telecom My NBN internet has stopped working for the past hour. My modem shows it's still online, but websites are not loading. Is there a problem?

@TPG_Telecom problems in Williamstown vic? My internet keeps dropping out . Back on now with 59.11 d/l speed on a 100 m connection (never better than 60!) but who knows if will stay up for more@tham 10 minutes.

@TPG_Telecom Finally, my internet is up and running now. But, still have a issue with the phone line. One of the technicians already raised a case. Hope it will be fixed.

@TPG_Telecom Lack of communication within your company is letting customers down.

@TPG_Telecom You are not the only internet provider in Australia. Keep that in mind. I will consider other possibilities, if you are unable to active my service before 2pm today.

@TPG_Telecom No communication till I contact the company. If I need to have your service, first I have to suffer bit then give your service and take my money?

@TPG_Telecom I gave you a moving order on 13/10 and asked to connect my NBN by 29/10. Today I came to the house and realized that I don't have Internet yet. What kind of customer service is this?

@TPG_Telecom I’ve been waiting for FTTP for over a month after being told there was a port and signing me up and taking my money, the port was never available??? Pls help

@NBN_Australia @TPG_Telecom claiming its fine and @NBN_Australia site claiming its fine however a quick search of the word balaclava and several tweets reporting NBN is down in the area.

@TPG_Telecom are you working on fixing the internet in balaclava/st kilda east been down for over two hours.

Hi @TPG_Telecom. We had a minor NBN dropout yesterday, which we resolved with a simple reboot. But we've had no internet for a couple of hours now in Box Hill Nth, Vic. Is there an outage?

@TPG_Telecom - Any known issues with internet in Como?

@TPG_Telecom Are y’all having issues on your end? Our NBN is cactus and when I try to load up the Service Status page on your website it times out. Eastern suburbs of Melbourne.

@TPG_Telecom what is happening with your support? I keep getting dropped on my phone calls and progress nowhere with my issue. I've tried calling 4 times in the past week now. Starting to regret switching over to you. DO BETTER!

@TPG_Telecom It just never works I’m paying for nbn and apparently I have the best that yous have to offer. But yeah never works I’ll be leaving and finding another internet provider

Seriously @TPG_Telecom you need to fix your goddamn connection infrastructure or figure out how to detect faults better, cause your **** right now ain't ******* cutting it.

@TPG_Telecom the app is where i am supposed to lodge issues and when it gave me the opportunity it just suddenly closed and removed the messages - it's been progressively getting slower since july last year but app hasn't worked properly since October

@TPG_Telecom haven’t had service all day. No support on helpline and told to use app. Registered a fault eight hours ago and no response. Will I have to wait till Monday for a response?

No one else in the street has these issue except for us. We are also the only ones in the street with TPG. Looks like it’s all their fault as usual. They will lie and their service is terrible trying to help resolve issues.@TPG_Telecom

@TPG_Telecom Another day, another internet issue at our residence. TPG is by far the most unreliable service provider in Australia. Constant drop outs, constant outages and their response is they can’t see anything on their end. Terrible service. Change now while you can.

@TPG_Telecom the app times out and won't give me the speed but last few days my speed is terrible and constant buffering - what gives. It's gone downhill for the last 6 months and i am paying for speed !