TPG Telecom

TPG Telecom Outage Report in Cairns, State of Queensland

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TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of TPG Telecom reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

TPG Telecom Outage Chart in Cairns, State of Queensland 03/25/2025 21:35

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Most Reported Problems

The following are the most recent problems reported by TPG Telecom users through our website.

  1. Internet (78%)

    Internet (78%)

  2. Wi-fi (9%)

    Wi-fi (9%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

TPG Telecom Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • ChipMonkMedia Lisa Monks (@ChipMonkMedia) reported from Cairns, State of Queensland

    Hi @TPG_Telecom - I have been on hold half hour - my internet is down and I just want to see if the problem is my modem or there is a known problem in the area

  • ChipMonkMedia Lisa Monks (@ChipMonkMedia) reported from Cairns, State of Queensland

    @TPG_Telecom I have been on hold for nearly half hour - my internet is down and I just want to see if the problem is my modem or there is a known problem in the area

TPG Telecom Issues Reports

Latest outage, problems and issue reports in social media:

  • PholmanHolman Peter Holman (@PholmanHolman) reported

    @TPG_Telecom hey tpg are you going to do something or just go missing? Please tell me what you are going to do or do you just expect me/us to just expect to keep paying for a service that just isn’t delivering!! I’m just about to send the full history to the Onbudsman!!!

  • Kurogane_Vtube Kurogane (@Kurogane_Vtube) reported

    @TPG_Telecom when is the issue for tpg outage and disconnections going to be resolved? I know its going down briefly again anyway on the 7th and 8th for maintenance but this is just outrageous. I’ve lost hours of work because of this. How are you Telco going to compensate?

  • SydneyNiner Dan ⭐️⭐️ (@SydneyNiner) reported

    @TPG_Telecom You’ve had 3 weeks to sort this out. 3 weeks where we have been without a mobile service. We’ve called you 5 times without resolution. 5 times we’ve been told it’s been escalated. You’ve over charged us for 6mths. What will change now ? We are contacting ombudsman tomorrow

  • Alyxm666 Not that Alex (@Alyxm666) reported

    @TPG_Telecom down again

  • lukegilesADL Luke Giles (@lukegilesADL) reported

    comical customer service with @TPG_Telecom today. Had to explain to 3 people over 15+ mins on the phone, 3 verification codes and multiple levels of ID verification to close an account. (This was my 2nd attempt, the person I called yday said they can't close accounts after 7PM.

  • mySMtips Tim Williams (@mySMtips) reported

    @TPG_Telecom How do I report our company website as being SAFE to Optus? We had an issue a few wks ago and all problems have been resolved. It is now 100% clean as indicated by Google & 90+ Virus Security Site checkers. It's still being blocked by Optus / Costing us $10K a week!

  • shaqriy muhamad shaqriy bin jafany (@shaqriy) reported

    @TPG_Telecom Tpg not working atm. Fix this please

  • grischatheissen Grischa Theissen (@grischatheissen) reported

    @TPG_Telecom Got an internet outage at my address. Tried to send you a dm here on twitter but twitter said it failed.

  • Chris_Ruiz777 Christopher Ruiz (@Chris_Ruiz777) reported

    @TPG_Telecom Thank you. It would be great if you sent out an SMS alert to all customers affected once the issue was identified and what the fix is rather than having everyone wasting time on hold calling your helpline to find out what's going on

  • Alyxm666 Not that Alex (@Alyxm666) reported

    @TPG_Telecom NBN down forest lake Brisbane Qld