TPG Telecom Outage Report in Aura, Cardinia, State of Victoria

Serious question - does anyone else have @NBN_Australia dropouts every time it rains ? I don’t think I’m imagining it - it’s almost like my internet stability in my house is based on a barometer. Anyone else got this - or just me ? @TPG_Telecom

@TPG_Telecom My WIFI is not working here in docklands. Any known issues? This is first time in two years.

@TPG_Telecom I gave you a moving order on 13/10 and asked to connect my NBN by 29/10. Today I came to the house and realized that I don't have Internet yet. What kind of customer service is this?

@TPG_Telecom Lack of communication within your company is letting customers down.

@TPG_Telecom My NBN internet has stopped working for the past hour. My modem shows it's still online, but websites are not loading. Is there a problem?

@TPG_Telecom Our FTTP internet in Melbourne has been down for the last couple of hours. No outages listed with you or @NBNCo in this area but it’s definitely down. Have rebooted everything multiple times. What’s happening?!

@Steen_Dr @TPG_Telecom I’m having the same issue today. NBN drops out every 20 mins. Have to reset the box to get it to work again, briefly...ascot vale Vic.

Hi @TPG_Telecom. We had a minor NBN dropout yesterday, which we resolved with a simple reboot. But we've had no internet for a couple of hours now in Box Hill Nth, Vic. Is there an outage?

@TPG_Telecom Finally, my internet is up and running now. But, still have a issue with the phone line. One of the technicians already raised a case. Hope it will be fixed.

@NBN_Australia @TPG_Telecom claiming its fine and @NBN_Australia site claiming its fine however a quick search of the word balaclava and several tweets reporting NBN is down in the area.

@TPG_Telecom is there an internet problem. It isn’t working. Northcote 3070.

Until tonight no issues with FTTB @TPG_Telecom but how the mighty have fallen, freezing, dropping out and not loading!

@TPG_Telecom You are not the only internet provider in Australia. Keep that in mind. I will consider other possibilities, if you are unable to active my service before 2pm today.

@TPG_Telecom are you working on fixing the internet in balaclava/st kilda east been down for over two hours.

@TPG_Telecom have your servers gone down or something, nothing will load??

@TPG_Telecom I’ve been waiting for FTTP for over a month after being told there was a port and signing me up and taking my money, the port was never available??? Pls help

@TPG_Telecom @NBN_Australia 11 days no internet, 4 no show technician appointments. Customer service people sounding nervous and refusing to refer to anyone who can do anything other than offer us another meaningless appointment. What’s going on?

@BelongAU @ZenithEckhardt The absolute worst!! Says they’ll contact you ASAP and word like they’re all so cool and I’ve heard nothing for hours and my internet keeps dropping out!!! I’m going to switch to @TPG_Telecom they same to care more #BelongSuck

@TPG_Telecom problems in Williamstown vic? My internet keeps dropping out . Back on now with 59.11 d/l speed on a 100 m connection (never better than 60!) but who knows if will stay up for more@tham 10 minutes.

@TPG_Telecom No communication till I contact the company. If I need to have your service, first I have to suffer bit then give your service and take my money?

@TPG_Telecom I'm having an outage and I have school. Life's great...

@TPG_Telecom outage in Jannali/Como? 2226 postcode

@TPG_Telecom YOU ARE THE REASON AUSTRALIA'S AVERAGE RATING OF INTERNET SO SLOW. WORST INTERNET, CUSTOMER SERVICE EVER. #imkarenicetomeetyou

@TPG_Telecom I'm unable to. My concern is that a high priority alert was removed from the TPG status page without a resolution (when other high priority alerts got them). I'm sure you can appreciate how this causes confusion and results in time being wasted.

@TPG_Telecom @sachi_sam The TPG service status page had up an outage alert for the Rockdale area. This vanished because the estimated restoration time was exceeded. The issue is still unresolved and no update has been given even 4 days later.

@wombling @iiNet I’m having exactly the same issue and my network provider is @TPG_Telecom.

@TPG_Telecom @NBN_Australia yep, we’ve checked. There’s an outage.

@TPG_Telecom Can you please focus on actual customer service and issues pending in your backlog in parallel with marketing. The biggest issue is even highest level of escalation authority not able to provide the ETA on open ticket. Can you please advise where to escalate next ?

@TPG_Telecom For the last 3 days my connection has been yo-yoing on and off and when it's on its garbage at 400kbps. I've previously been getting 200mbps. What is happening here?

Internet is down all over my area @NBN_Australia @TPG_Telecom