TPG Telecom

TPG Telecom Outage in Gold Coast, State of Queensland

Some problems detected

Users are reporting problems related to: internet, wi-fi and phone.

TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.

Problems in the last 24 hours in Gold Coast, State of Queensland

The following chart shows the number of reports that we have received about TPG Telecom over the past 24 hours from users in Gold Coast and near by areas. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

TPG Telecom Outage Chart in Gold Coast, State of Queensland 12/08/2022 00:30

December 08: Problems at TPG Telecom

TPG Telecom is having issues since 02:20 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems:

  • Internet 79.14% Internet
  • Wi-fi 10.74% Wi-fi
  • Phone 3.99% Phone
  • Total Blackout 3.07% Total Blackout
  • E-mail 2.45% E-mail
  • TV .61% TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

TPG Telecom Issues Reports Near Gold Coast, State of Queensland

Latest outage, problems and issue reports in Gold Coast and nearby locations:
  • RaphaMedeiros83 Raphael ◤✠◢ Medeiros (@RaphaMedeiros83) reported from Gold Coast, State of Queensland

    @TPG_Telecom My partner is in charge now... I tired for this waiting. But you guys already charged us for the fee to change the address ... this is unbelievable... we paid before and have no ideia where we are going to get the service done Romina Lage +61 413 971 125

  • RaphaMedeiros83 Raphael ◤✠◢ Medeiros (@RaphaMedeiros83) reported from Gold Coast, State of Queensland

    @TPG_Telecom I really appreciate your attention, unfortunately In that conditions. but if you guys coudnt provide a resolution in the next week unfortunately i would say I’ll buy internet service from another company.

  • RaphaMedeiros83 Raphael ◤✠◢ Medeiros (@RaphaMedeiros83) reported from Gold Coast, State of Queensland

    @TPG_Telecom ID 4904297 we are struggling to just have our internet back. We moved apt. Same place, same building just change the unt And the company service are about 3 weeks just talking and no date to get the service done. They asked to change for nbn service, we already accept the terms.

  • RaphaMedeiros83 Raphael ◤✠◢ Medeiros (@RaphaMedeiros83) reported from Gold Coast, State of Queensland

    @TPG_Telecom THE WORST SERVICE IVE EVER SEEN IN MY LIFE. Thanks #TPG YOU JUST LOST A 4 years customer, by your terrible service #norespect #noservice #justcharge #internet

TPG Telecom Issues Reports

Latest outage, problems and issue reports in social media:
  • jadie_bib Jade B (@jadie_bib) reported

    @TPG_Telecom occasionally stuffing up when you least expect it is the worst. No I don't want to wait 24 hours to be contacted by the engineering team...Grrr

  • Eliza_AnnW ElizaAW (@Eliza_AnnW) reported

    @TPG_Telecom I phoned at 2pm this afternoon. Not going to jump the queue. But ugh didn't realised TPG went down high this bad.

  • Eliza_AnnW ElizaAW (@Eliza_AnnW) reported

    Used to back @TPG_Telecom to the hills! But now two unstable connections in three weeks in beyond the joke. Was polite on the phone but ugh just continually hear we'll escalate high sucks.

  • Mike53596946 Mike (@Mike53596946) reported

    @TPG_Telecom I have lost internet access for whole day, NBN service. Called service desk and waiting queue is 2 hours.

  • lifeofriley2020 Michael Riley (@lifeofriley2020) reported

    @TPG_Telecom The NBN technician who came to do a site inspection has sorted it. He was very proactive and thankfully, worked through the ridiculous bureaucracy to help us out.

  • NBN_Australia nbn® Australia (@NBN_Australia) reported

    @Eagles_AVS_ @TPG_Telecom Hi Ryan. Last year we identified an issue with a component in some of our Fibre to the Curb (FTTC) Network Connection Devices (NCD) that caused some devices to fail under certain conditions in areas prone to lightning. 1/2

  • lifeofriley2020 Michael Riley (@lifeofriley2020) reported

    @TPG_Telecom 13 Nov contacted you to book NBN connection TODAY. Thanks for telling us today “oh NBN needs a cable so can’t do it till Dec 15.” Did you not think to coordinate all this back in Nov? Hopeless service and coordination from TPG. Long term customer not happy!!

  • GuoShixi Shixi Guo 🇺🇦 (@GuoShixi) reported

    @TerryFromAus @TPG_Telecom @NBN_Australia I’m still experiencing the issue in my house. Are you in the belco area? On the NBN website it once appeared that the issue would be fixed before 5:30pm, now I think we might not get internet until tomorrow hey.

  • Brodietipping14 Brodie.tipping-gee (@Brodietipping14) reported

    @TPG_Telecom are you guys doing maintenance or something? My internet has been down for 2 hours

  • TerryFromAus Terry 🧸 (@TerryFromAus) reported

    @TPG_Telecom have removed the ACT outage form their service status website, despite the outage remaining ongoing since 2pm 🙃 Wonder if @NBN_Australia knows what the issue is?