TPG Telecom

TPG Telecom Outage Report in Gold Coast, State of Queensland

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TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.

Problems in the last 24 hours in Gold Coast, State of Queensland

The chart below shows the number of TPG Telecom reports we have received in the last 24 hours from users in Gold Coast and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

TPG Telecom Outage Chart in Gold Coast, State of Queensland 12/30/2025 09:00

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Most Reported Problems

The following are the most recent problems reported by TPG Telecom users through our website.

  1. Internet (62%)

    Internet (62%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Phone (8%)

    Phone (8%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

TPG Telecom Issues Reports Near Gold Coast, State of Queensland

Latest outage, problems and issue reports in Gold Coast and nearby locations:

  • RaphaMedeiros83 Raphael ◤✠◢ Medeiros (@RaphaMedeiros83) reported from Gold Coast, State of Queensland

    @TPG_Telecom ID 4904297 we are struggling to just have our internet back. We moved apt. Same place, same building just change the unt And the company service are about 3 weeks just talking and no date to get the service done. They asked to change for nbn service, we already accept the terms.

  • RaphaMedeiros83 Raphael ◤✠◢ Medeiros (@RaphaMedeiros83) reported from Gold Coast, State of Queensland

    @TPG_Telecom THE WORST SERVICE IVE EVER SEEN IN MY LIFE. Thanks #TPG YOU JUST LOST A 4 years customer, by your terrible service #norespect #noservice #justcharge #internet

TPG Telecom Issues Reports

Latest outage, problems and issue reports in social media:

  • pseudomorph pseudomorph (@pseudomorph) reported

    @siggsau @TPG_Telecom No it's not. Many providers will either pro rata, or cancel at the end of the current billing period. This is taking an additional month's billing for a service beyond that.

  • boonydoll Matty.T (@boonydoll) reported

    Hi @TPG_Telecom Just wondering when I leave your nbn service whether the modem needs to be returned?? Thank you for the prompt response

  • amseddie Eddie (@amseddie) reported

    @TPG_Telecom @SJMcCambridge That’s why I left TPG worse Internet provider ever customer service very poor

  • andyyapwh Andy Yap (@andyyapwh) reported

    @TPG_Telecom I hope the NBN workforce is not just sitting around and monitoring the network but rather working on fixing the problem? It is fast approaching 5PM, have they got anything concrete in hand to fix the issue yet? #NBN

  • MarkBrooksDodd Mark Dodd (@MarkBrooksDodd) reported

    @nicktrav @iiNet @TPG_Telecom Yeah, I assume emails are possible to restore but their IT support didn't know how to do it. This is honestly the problem of mergers and aggressive cost controlling - it produced scenarios where no-one at the customer-facing level can actually solve non-routine problems.

  • ricknunez_ Rick Nunez (@ricknunez_) reported

    @benkimber I’m all for automating processes & targeted use of bots, but sometimes a real in-person reply is needed. Definite #fail @TPG_Telecom

  • NigelRichardson Nigel Richardson (@NigelRichardson) reported from Melbourne, State of Victoria

    Serious question - does anyone else have @NBN_Australia dropouts every time it rains ? I don’t think I’m imagining it - it’s almost like my internet stability in my house is based on a barometer. Anyone else got this - or just me ? @TPG_Telecom

  • butchcoolidgee Butch Coolidge (@butchcoolidgee) reported

    @TPG_Telecom I already have the network connected. Just send a technician out to connect the black box

  • andyyapwh Andy Yap (@andyyapwh) reported

    @TPG_Telecom The escalation to the NBN management only occurred after a heated conversation with your engineering support. This should already been done on day two rather than waiting for 6 days later. Given the efficiency level of NBN, escalation should be done sooner rather than later.

  • RSManojkumar MANOJ KUMAR (@RSManojkumar) reported

    @TPG_Telecom i got new Connection on 23rd Jan but till now my connection is not activated yet, worst service ever