TPG Telecom Outage in Pymble, City of Sydney, State of New South Wales

@TPG_Telecom - Any known issues with internet in Como?

@TPG_Telecom I try to change DNS setting on my computer but no help. The Web site is good，I can reach it by Optus mobile net.

@TPG_Telecom it's report out of time，not only my home nbn，almost all TPG broadband have same issue. I saw few report on TPG community and Chinese social website

@TPG_Telecom Internet is intermittently dropping out. 4th straight day of issues. What’s going on????

@TPG_Telecom got a whole 2 days without disruption and now the internet is down. Super frustrating!!

Internet NBN connection down on the weekend. Again! @TPG_Telecom

@TPG_Telecom No NBN in Rockdale/Carlton area ??? Can someone from @TPG_Telecom let me know why I am experiancing an outage for last 24 hrs now.

@TPG_Telecom Gees you lot dance around and don’t answer the question, I know that it’s synced correctly again my question is why is it down to me find and fix the problem?

@TPG_Telecom Yes but wasn’t the Q. Why for a 100/40 FTTB connected at 40/20 with lots of errors on the line don’t you notify customers

Word of warning everyone. @TPG_Telecom provide THE WORST customer service I've experienced. If I hear "I understand your frustration" (of working from home with unreliable, intermittent internet) one more time, there will be ..... 😡😡😡😡😡😡

@TPG_Telecom - anybody working in your call centre? Maybe a call back option when people are trying to get in touch with tech issues?

@TPG_Telecom Pretty much reliable on internet! Are you sure you've not been hacked?? No response from your website/C.service! Last week was Optus, this week TPG! It's like you are restricted going out and using internet! Lol I can't exhaust my data! 😢

@NBN_Australia @TPG_Telecom Hey my service is down since 10 am this morning. It's an fttp service in Rhodes and nbn website says there is no outage at my address. I can't work! What's going on?

@TPG_Telecom Been a huge admirer of the TPG customer service... what’s happened?! Where did it go wrong. Oh yes. Of course. You Off-shored it.

@TPG_Telecom Still no call back - internet is still down - is this a signal to move to another provider? Who will pay for loss of my time & productivity?

@TPG_Telecom nbn site says no outage in our area!! Sending you DM with screenshot.

@TPG_Telecom Hi there. Still no internet connection? Is there anything happening to fix this???

@TPG_Telecom hi TPG. Is there an HFC outage in Beecroft 2119? Parents have had no internet since 1AM - ARRIS restarted, downstream blinks then goes out. Can’t find outage for 2119 on your site.

@TPG_Telecom we got a notification that the outage has been restored but our internet is still not working. Even agate restarting the modem. What should we do next? #CustomerService

Thank you @TPG_Telecom for diagnosing and turning around a broken line and internet connection within 24hrs. Great customer communication that kept me updated. #customerservice

@TPG_Telecom - Any known issues with internet in Como?

@TPG_Telecom Are y’all having issues on your end? Our NBN is cactus and when I try to load up the Service Status page on your website it times out. Eastern suburbs of Melbourne.

@TPG_Telecom what is happening with your support? I keep getting dropped on my phone calls and progress nowhere with my issue. I've tried calling 4 times in the past week now. Starting to regret switching over to you. DO BETTER!

@TPG_Telecom It just never works I’m paying for nbn and apparently I have the best that yous have to offer. But yeah never works I’ll be leaving and finding another internet provider

Seriously @TPG_Telecom you need to fix your goddamn connection infrastructure or figure out how to detect faults better, cause your **** right now ain't ******* cutting it.

@TPG_Telecom the app is where i am supposed to lodge issues and when it gave me the opportunity it just suddenly closed and removed the messages - it's been progressively getting slower since july last year but app hasn't worked properly since October

@TPG_Telecom haven’t had service all day. No support on helpline and told to use app. Registered a fault eight hours ago and no response. Will I have to wait till Monday for a response?

No one else in the street has these issue except for us. We are also the only ones in the street with TPG. Looks like it’s all their fault as usual. They will lie and their service is terrible trying to help resolve issues.@TPG_Telecom

@TPG_Telecom Another day, another internet issue at our residence. TPG is by far the most unreliable service provider in Australia. Constant drop outs, constant outages and their response is they can’t see anything on their end. Terrible service. Change now while you can.

@TPG_Telecom the app times out and won't give me the speed but last few days my speed is terrible and constant buffering - what gives. It's gone downhill for the last 6 months and i am paying for speed !