TPG Telecom Outage in Rockhampton, State of Queensland

@erprateeks @TPG_Telecom I agree 100% I have been trying to get support for 3 days now... can anyone see a big ombudsman thing coming out of TPG’s poor customer support.

@TPG_Telecom yet again... net is down and the only way to get support is over chat... ON THE BLOODY NET.

@TPG_Telecom trying to shut off my service. Have one at another premises. Can’t type for crap. “Chat” does. Not work for me. Consider this notification I’m not paying from the 17th of Apr.

@TPG_Telecom Well that’s great for them... I’m in central QLD and to outages page had nothing for my outage.

@TPG_Telecom the net is out... when you call the help desk number it says something about parramatta then says call back tomorrow. Poor service.

@TPG_Telecom occasionally stuffing up when you least expect it is the worst. No I don't want to wait 24 hours to be contacted by the engineering team...Grrr

@TPG_Telecom I phoned at 2pm this afternoon. Not going to jump the queue. But ugh didn't realised TPG went down high this bad.

Used to back @TPG_Telecom to the hills! But now two unstable connections in three weeks in beyond the joke. Was polite on the phone but ugh just continually hear we'll escalate high sucks.

@TPG_Telecom I have lost internet access for whole day, NBN service. Called service desk and waiting queue is 2 hours.

@TPG_Telecom The NBN technician who came to do a site inspection has sorted it. He was very proactive and thankfully, worked through the ridiculous bureaucracy to help us out.

@Eagles_AVS_ @TPG_Telecom Hi Ryan. Last year we identified an issue with a component in some of our Fibre to the Curb (FTTC) Network Connection Devices (NCD) that caused some devices to fail under certain conditions in areas prone to lightning. 1/2

@TPG_Telecom 13 Nov contacted you to book NBN connection TODAY. Thanks for telling us today “oh NBN needs a cable so can’t do it till Dec 15.” Did you not think to coordinate all this back in Nov? Hopeless service and coordination from TPG. Long term customer not happy!!

@TerryFromAus @TPG_Telecom @NBN_Australia I’m still experiencing the issue in my house. Are you in the belco area? On the NBN website it once appeared that the issue would be fixed before 5:30pm, now I think we might not get internet until tomorrow hey.

@TPG_Telecom are you guys doing maintenance or something? My internet has been down for 2 hours

@TPG_Telecom have removed the ACT outage form their service status website, despite the outage remaining ongoing since 2pm 🙃 Wonder if @NBN_Australia knows what the issue is?