TPG Telecom outages and service status in Rockhampton, Queensland

Problems in the last 24 hours in Rockhampton, Queensland

The chart below shows the number of TPG Telecom reports we have received in the last 24 hours from users in Rockhampton, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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TPG Telecom Issues Reports Near Rockhampton, Queensland

Latest outage, problems and issue reports in Rockhampton and nearby locations:

• 
  Ben Swallow (@Spit_79) reported 9 minutes ago from Rockhampton, Queensland

  @TPG_Telecom trying to shut off my service. Have one at another premises. Can’t type for crap. “Chat” does. Not work for me. Consider this notification I’m not paying from the 17th of Apr.

• 
  Ben Swallow (@Spit_79) reported 12 minutes ago from Rockhampton, Queensland

  @TPG_Telecom the net is out... when you call the help desk number it says something about parramatta then says call back tomorrow. Poor service.

• 
  Ben Swallow (@Spit_79) reported 17 minutes ago from Rockhampton, Queensland

  @TPG_Telecom Well that’s great for them... I’m in central QLD and to outages page had nothing for my outage.

• 
  Ben Swallow (@Spit_79) reported 19 minutes ago from Rockhampton, Queensland

  @erprateeks @TPG_Telecom I agree 100% I have been trying to get support for 3 days now... can anyone see a big ombudsman thing coming out of TPG’s poor customer support.

• 
  Ben Swallow (@Spit_79) reported 38 minutes ago from Rockhampton, Queensland

  @TPG_Telecom yet again... net is down and the only way to get support is over chat... ON THE BLOODY NET.

TPG Telecom Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Julian Lee (@SaberNodoka) reported 13 seconds ago

  @TPG_Telecom Hi, I have been having 5G internet issues and your support team has promised compensation before I switch to nbn. I have been waiting for the compensation 'approval' since August 2022 and the billing team has no idea if any credit from this issue can be c/f to nbn.

• 
  Aussie Tech Guy (@NetworkDevOps) reported 3 minutes ago

  @TPG_Telecom Sent you in DM. The issue is still not fixed. It's almost one week now. Your team ordered a replacement WiFi router but now they are saying it's NBN issue.

• 
  andy cheadle (@WesleyTokolosh) reported 5 minutes ago

  @TPG_Telecom For anyone who operates a standalone mobile account with TPG, be aware that they turned off services 5 days ago. No warning, no explanation, no updates. Just got off the phone with Customer Disservice, and STILL no progress. Clueless. Is TPG in trouble?

• 
  Lynn (@LynnD_1401) reported 7 minutes ago

  @LadyGarter @TPG_Telecom Same here! I got through but still down!

• 
  Peter Holman (@PholmanHolman) reported 9 minutes ago

  @TPG_Telecom hey tpg are you going to do something or just go missing? Please tell me what you are going to do or do you just expect me/us to just expect to keep paying for a service that just isn’t delivering!! I’m just about to send the full history to the Onbudsman!!!

• 
  Aussie Tech Guy (@NetworkDevOps) reported 12 minutes ago

  Just had the worst customer experience with @TPG_Telecom They suggested I replace my router without even troubleshooting the issue, then charged me for it. After further investigation, they found the problem was not with the router. #badcustomerservice #neverusingTPGagain

• 
  Matt Clements (@dfc005) reported 14 minutes ago

  @TPG_Telecom Trying to link another new service to an existing account. In the end I've signed up for two seperate accounts which is a bit annoying. I've also tried to use the Linked Accounts function on the website to link the two accounts but that fails at the verify identity part.

• 
  Mr Tui (@IamMrTui) reported 15 minutes ago

  @TPG_Telecom South Sydney City experiencing massive latency and connectivity issues via home internet / NBN. Any updates?

• 
  Deathmatch Police (@ObzenCSGO) reported 20 minutes ago

  What did you actually "fix"? Because I'm still getting these goddamn ******* dropouts, man. @TPG_Telecom tell NBN to get their **** together, holy ****.

• 
  Julian Lee (@SaberNodoka) reported 22 minutes ago

  @TPG_Telecom I have been calling the support team since Aug 2022 every month and it has been frustrated with the service. Everytime after we agree on something, its a different story whenever I call back to follow up. There is 0 sync of info across the support team.