TPG Telecom Outage in Rockingham, State of Western Australia

...I've heard so many people complain about it if this is how they operate! So we're being charged for a service that isn't being provided, been lied to and screwed around while trying to get it fixed -- AND @TPG_Telecom is increasing prices, to cap it all off. Wtaf??

...Confirmed that a technician callout has been booked for between 8am and 12pm tomorrow, but what reason do I have to believe that, at this point?? Literally none! I'd heard @TPG_Telecom had terrible customer support, but we haven't had to use it until now. No wonder...

...technician visit to further investigate the issue. Please wait for the details regarding the schedule." So I called @TPG_Telecom again & was told a technician visit had NEVER BEEN BOOKED AT ALL. So I'd dragged my chronically ill *** out of bed at the crack of dawn for...

@TPG_Telecom I've genuinely never had customer service this blatantly, inexcusably BAD. We've had no wifi since Monday morning & I've been lied to & screwed around by 2 (maybe 3; we'll see) different operators since then. I called Monday afternoon & was told TPG was aware of...

@TPG_Telecom my internet line is so bad, i have to keep turning off the router & the plug off everyday. This is absurd

I know this is a 1st world problem but it is impossible to work from home #staysafe when we have had inconsistent internet for 3 mths & no internet at all for 3days. @TPG_Telecom & @NBN_Australia are a disgrace. I have DM’d, called hotline, visited community site. No response!

@bijlarchitect @iiNet @TPG_Telecom @NSWBC And here I was thinking this problem with @iinet and @tpg was only in my neck of the woods ...... useless. We are resorting to dish on our roof!

Y’know, it’d be really cool if @TPG_Telecom DIDN’T cut out every single time I want to stream Netflix or play games online, or do anything that requires an always-on internet connection that we pay for.

@GarthGodsman @TPG_Telecom Indeed! Poor form @TPG_Telecom !

@DianeSmithG @CEWAus You’re right but esp TPG is hard because you need to change emIl address etc. mi d you their service is so dreadful that it’s a wonder they have any customers

@TPG_Telecom seems you’re having lots of calls to your 131423. Are you having outages in Erskineville 2043. ADSL service has been terrible for 24 hours

@TPG_Telecom occasionally stuffing up when you least expect it is the worst. No I don't want to wait 24 hours to be contacted by the engineering team...Grrr

@TPG_Telecom I phoned at 2pm this afternoon. Not going to jump the queue. But ugh didn't realised TPG went down high this bad.

Used to back @TPG_Telecom to the hills! But now two unstable connections in three weeks in beyond the joke. Was polite on the phone but ugh just continually hear we'll escalate high sucks.

@TPG_Telecom I have lost internet access for whole day, NBN service. Called service desk and waiting queue is 2 hours.

@TPG_Telecom The NBN technician who came to do a site inspection has sorted it. He was very proactive and thankfully, worked through the ridiculous bureaucracy to help us out.

@Eagles_AVS_ @TPG_Telecom Hi Ryan. Last year we identified an issue with a component in some of our Fibre to the Curb (FTTC) Network Connection Devices (NCD) that caused some devices to fail under certain conditions in areas prone to lightning. 1/2

@TPG_Telecom 13 Nov contacted you to book NBN connection TODAY. Thanks for telling us today “oh NBN needs a cable so can’t do it till Dec 15.” Did you not think to coordinate all this back in Nov? Hopeless service and coordination from TPG. Long term customer not happy!!

@TerryFromAus @TPG_Telecom @NBN_Australia I’m still experiencing the issue in my house. Are you in the belco area? On the NBN website it once appeared that the issue would be fixed before 5:30pm, now I think we might not get internet until tomorrow hey.

@TPG_Telecom are you guys doing maintenance or something? My internet has been down for 2 hours

@TPG_Telecom have removed the ACT outage form their service status website, despite the outage remaining ongoing since 2pm 🙃 Wonder if @NBN_Australia knows what the issue is?