Telstra Outage Report in Broadwater, Tweed, State of New South Wales
Some problems detected
Users are reporting problems related to: phone, internet and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours in Broadwater, State of New South Wales
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Broadwater and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 28: Problems at Telstra
Telstra is having issues since 11:00 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Phone (40%)
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Internet (40%)
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Wi-fi (11%)
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Total Blackout (4%)
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TV (3%)
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E-mail (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Broadwater, State of New South Wales
Latest outage, problems and issue reports in Broadwater and nearby locations:
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jdw86
(@jdw_86) reported
from
Gold Coast, State of Queensland
@Telstra wanna explain why you’ve linked someone else’s account to my My Telstra account but won’t let me remove it... even when I contact you directly... I take it privacy and customer satisfaction is a secondary concern aye
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Dystopian Dirt Cowboy 🤠
(@FlatEarthGang) reported
from
Gold Coast, State of Queensland
My wife is trying to connect to @telstra to report her mother’s faulty landline📞. After 27 hoops, forward rolls, backflips they are now testing OUR line. This whole ludicrous process is surely designed to make people hang up in frustration. 2 hours on hold last night no response
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Dystopian Dirt Cowboy 🤠
(@FlatEarthGang) reported
from
Gold Coast, State of Queensland
@Schoto @Telstra My late mum joined the PMG at age 16. She retired from Telecom -Telstra after 47 yrs. I have her service medal still. I think I’ll bin it. I’m sure she wouldn’t mind. My 80yo mother in law is now thinking about driving from Beaudesert to Jimboomba to sort this out at Telstra shop
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jdw86
(@jdw_86) reported
from
Gold Coast, State of Queensland
@OAICgov can you help with @Telstra poor handling of customer data?
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Bat’s
(@Qldstew) reported
from
Tweed Heads, State of New South Wales
@FOXTEL_Help this service is idiotic! We have just gone thru the endless pathway to access our fox account to watch something on our Telstra tv and the ******* thing won’t work! Why must it be so hard! Are u trying to make @netflix or @Stan better options? They are easier!
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Simon Jackson
(@Cowboy_2526) reported
from
Gold Coast, State of Queensland
@AndrewVossy @Telstra I’ve had no service at home since April, there constant rubbish excuses, want me to buy antenna for $1100, ombudsman now involved
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Bat’s
(@Qldstew) reported
from
Tweed Heads, State of New South Wales
@Telstra help please
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Bat’s
(@Qldstew) reported
from
Tweed Heads, State of New South Wales
@Telstra TLS! CEO ANDREW (no idea) aka ANDY Penn-these guys have set up complete isolation because they KNOW the customers will be unhappy! Will want help, and they have ZERO intention of meeting their obligations or commitments! These guys are inept!
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Bat’s
(@Qldstew) reported
from
Tweed Heads, State of New South Wales
@Telstra why have I been waiting more than 6 weeks for connection to a bigpond internet connection? Why is there no urgency or customer feedback? Telstra is hopeless!
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🔥 Anne Carlin
(@sacarlin48) reported
from
Gold Coast, State of Queensland
@markhumphries You're great Mark and I appreciate the campaign but #telstra is crap, crap, crap After 2 months of trying to get @telstra to fix my #bigpond email. I gave up and now have a #gmail account. Soon I will be completely divorced from this **** company
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Bat’s
(@Qldstew) reported
from
Tweed Heads, State of New South Wales
@Telstra hello telstra... how can I get ANY HELP! How long do I have to wait for my house to be connected? I bought it nearly 2 months ago! Requested connect before settlement! It’s a reconnect! Why no response? Why no customer focus?
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Shona Drechsler 🐮🇦🇺🐴
(@ShonaDrechsler) reported
from
Gold Coast, State of Queensland
@Telstra @Telstra_news WHAT THE HELL IS GOING ON WITH MOBILE COVERAGE on Broadbeach, QLD. For the last 48 hours the call connects but you cannot hear anything. FIX IT!! We are paying for your 💩 service!! 🤬
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Simon Jackson
(@Cowboy_2526) reported
from
Gold Coast, State of Queensland
@Telstra But you don’t respond to reply, your customer service just isn’t there, it’s pathetic
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Bat’s
(@Qldstew) reported
from
Tweed Heads, State of New South Wales
@Telstra The bigpond systems are ******! The bill goes up incessantly, the service goes down! I ring to cancel and get shunted to a bot! Sell $tls they are doomed!
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Bat’s
(@Qldstew) reported
from
Tweed Heads, State of New South Wales
@Telstra I continue wait for this hopeless organisation to deliver their promises! I have been waiting now 6 weeks for internet to be connected to my house! No feedback, no response! And yesterday I get told “oh, it has been through provisioning yet” and when I ask wtf, silence!
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Bat’s
(@Qldstew) reported
from
Tweed Heads, State of New South Wales
@Telstra BOTS ARE NOT THE ANSWER! I applied to Telstra to establish a broadband at my new address before December 5! I now a month later have a house full of teenagers in a rainy day and no ******* internet! Why can Optus or vodaphone provide fast service, and Telstra not?
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Peter Ison
(@476a803ed32c438) reported
from
Tweed Heads, State of New South Wales
@Telstra no NBN connection and 4G extremely slow at Banora Point
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Paul Francis
(@pkfrancis) reported
from
Gold Coast, State of Queensland
Thoughts on switching to Aussie Broadband? Am with Telstra (on NBN) and the dropouts are ridiculous. Conscious it'll reuse a lot of the same infrastructure but even the customer service has to be better??!
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Paul Francis
(@pkfrancis) reported
from
Gold Coast, State of Queensland
@KeeniMaree Thank you. I'm generally a happy Telstra customer - mobile is fine - but I'm very over having to follow exactly the same script (from the start) with broadband support- multiple times with no resolution or follow up. Wfh, critical to have solid connection! Appreciate the feedback
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Bat’s
(@Qldstew) reported
from
Tweed Heads, State of New South Wales
@Telstra $tls is the most inept company in the world! Devoid of customer service, it has complete isolation from its customers because “they will only complain”! And complain because the service is ******!
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Lendawg
(@LennonMcGrath) reported
@XboxANZ are you aware @Telstra are promoting Games Pass to customers then expiring their service after one month and continuing to charge? They are also doing nothing to help customers.
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Noodles Rodrigues 🇭🇲
(@_noodles78) reported
@Telstra Hi. So I am on the phone to customer service at Telstra and they told me that people who run Twitter are not customer service and this account is just a forum! Telstra has become a joke. I can't get even 2 people to give me the same answer. Complaints are not even dealt with.
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Matt Hagias
(@MattHagias) reported
@Telstra Hi Ollie, yep, as predicted, now I need your help. On phone for 20 minutes and someone took me off hold before disconnecting me. What is the best way to speak with someone based on-shore who can help with my installation?
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Rebekah Woodbine
(@PerfectlySmooth) reported
Hard to run a business @andy_penn when your telstra service continually doesn’t work and can’t get help! Over 2 hours and still nit sorted!!
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Bobby ****
(@bobby_wang_) reported
@NBN_Australia Hey NBN, this tweet isn’t a complaint, but a praise. Telstra NBN is blazing fast!
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Wassim Muna +61 (0)474 067478 wassimmuna@gmail.com
(@WassimMuna) reported
Telstra prepaid voucher (transaction contract) contains element of undue influence and manipulative conduct when remaining data isn't added to most recently purchased data. Illegal to cap data below (remainder + purchased) & force customer consider higher value purchase. #auslaw
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Rachel Harris
(@RachelHarris90) reported
@Telstra please stop disconnecting my calls and assist me with my issue!
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Bryan
(@Backflip25) reported
@SamsungAU Thanks. Telstra has gotten back to me and has said that it appears ro be a common well known problem and seems to be related to battery optimization. I've followed the suggested fix and see what happens. I'll also see if can lodge a bug report thru Samsung Members too
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ℝ𝕠𝕕𝕕𝕝𝕖𝕫 😷🧍🏼1.5m 🧍🏼♂️
(@Roddlez1) reported
@Telstra The mobile 4G signal is out at Westfield Hurstville. Not even Telstra employees can get on. It’s okay outside the centre. This makes life difficult with Covid sign ins.
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Rob
(@bluerob67) reported
@Telstra The service is cancelled, but, Telstra has sent an invoice to a dead man whose in 5 zillion pieces on my mantle awaiting a ceremony? Are you saying I have to pay this bill?