Telstra Outage Report in Camden West, Camden, State of New South Wales

@Idealaw @NickRossTech @kcarruthers @TurnbullMalcolm @NBN_Australia @matt_barrie @Aussie_BB Reminds me, I need to cancel my Telstra Bigpond account now I am on @Aussie_BB NBN...

Ah #Telstra... What an absolutely "amazing" place. Backup 4g wasn't working consistently, apparently 5g network speeds "can't be guaranteed" so after buying the Nighthawk M2 (4g), told it would work with the sim card from the backup ******, of course I find out it does not 😡😠🤬

Up 5 minutes... down 20 minutes... all day every day... @telstra the releasing internet connections in small doses... 3rd world country Australia

@JBSFinancialJB @NBN_Australia @Telstra sure was looked like I had a mailware problem 🙄

Up for 5min down for 20min... over and over all day and all night... @Telstra worst ISP in the southern hemisphere!

@NBN_Australia @Telstra Gr8 work shut down my WiFi with scare mess on my screen 2 force me 2 switch to NBN #shockingtactics no internet 😡

Day 7 of @Telstra WAN outage. You’d think I’d have gotten a little more zen by now but no I’m furious that it fakes this long to restore service. 1st world issues.

Hey @Telstra get your ******* shit together! One would think im living on the south pole and not in central Sydney with the crappy internet you provide!!!

@zerogeewhiz @WarWraith Telstra had become completely unusable along the T8 line for me, especially the airport tunnel. Full signal and no data daily. Now on Voda I can stream Netflix and Apple TV+ all the way with no issues.

I just received a txt from @Telstra offering me a $10:50 credit for the inconvenience of a 6 day outage. What are your thoughts is it

Hey @Telstra are you guys competing with Centerlink. Trying to get this stupid debarcle fixed. Got fobbed off earlier. It is simple. Give me a proof of purchase! Just one my email. With my name, pruduct etc. Nothing more!

Now well into the 5th day without Internet access at home. @Telstra doubling down on promises of a fix by tomorrow morning. Heard that 2 days ago. All contact from my end and it’s called a service. 🤪

Nice work @Telstra ... issues with internet, " system glitch" inability to have an NBN connection processed and no real time frame for having it rectified...at least you offered the disconnection team 😂

Bwhahaha... #Telstra support chat is hilarious. Asked me all my id information including drivers licence, then said "thanks... Just a moment". 14min of moments later with still no response to multiple "hellos" from me, it just kicked me. Feeling very supported ATM.... LOL

@telstra your outage page showing an outage of the NBN in postcode 2087. Cant get any info on how long it’s expected to be down. Have tried all your websites etc. do you have any idea

And again @Telstra internet is down... im going to call that shot out everytime now. Get your goddamn shit together! #Telstra #telstraistheworst

@Telstra yeah maybe that you have misled and scammed me over 3 times this year. Just today I have now wasted over $200 on a service that should’ve costed $2 and you still have not got this fixed. I have already started the TIO complaint

Seriously @Telstra the eSim has been out for months now and I’ve been on the phone with y’all for 40 mins now going in circles trying to ACTIVATE my eSim that they couldn’t do in the store :/ get your shit together! #ridiculous

@Telstra If you could just fix your internet coverage in central sydney instead of selling gimmicks... that would be so much more helpful. Again... no internet... queens park... on and off for weeks.

@Originaltibbedy @marckean @NickRossTech @TurnbullMalcolm @NBN_Australia @matt_barrie @Aussie_BB It is my understanding that backward compatibility is limited to a version or two. One of the big delays in Telstra going to DOCSIS3 was apparently because they had old kit (theirs and customers) still on the network.

@Telstra Nope. Not at all. Telstra has admitted that the signal from the LaTrobe Uni tower and reception therefrom is 'problematic' and leads to poor speeds. It has refused point-blank to upgrade the tower or cease and desist from false advertising of speeds in this area.

@Telstra - worst possible in store customer service model that anyone could imagine. So glad I just saw an offer from @Optus

@Telstra New phone. 1 person trying to serve a random queue in random order, and at least 2 others standing around chatting and occasionally coming up asking what you want, before saying they can’t help so wait in the queue

@Telstra My Nana is 96 - the same age as the Queen. She’s been made to get an NBN line in her nursing home but now twice someone hasn’t shown up to finish the work. This is so disrespectful and not service for an elderly woman.

@brisbanetimes Because if anyone knows how to deliver clunky unreliable service is a former Telstra boss

@Telstra Last time you folks authenticated me through PM, you sent me two self service links, then asked me to chat. Why does that need authentication or privacy?

bro i can’t ******* stand belong/telstra this **** just randomly went down for an hour and a half i don’t like HUH

@Telstra Nope, your customer support is worse than your systems. I attempted to do so various times and they are absolutely useless, sending canned responses. I couldn't even lodge a complaint because even your complaint system was down.

@joelrkkx @Telstra Oh absolutely. Whenever I get these, I always rate the customer service as 10/10 unless the agent was a douche on purpose. But I fill in any free text fields with something like “great agent working for ****** company”.

@Telstra Except for when you pre order the phone and you expect to receive it on launch day but you don’t and you don’t even get notified that your order is on back order until you contact them yourself. How can you change $20-$40 more then competitors and have this crap service.