Telstra Outage Report in Lake Cathie, Port Macquarie-Hastings, State of New South Wales
Some problems detected
Users are reporting problems related to: internet, phone and e-mail.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Lake Cathie, State of New South Wales
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Lake Cathie and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 18: Problems at Telstra
Telstra is having issues since 01:00 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (43%)
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Phone (23%)
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E-mail (21%)
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Wi-fi (8%)
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Total Blackout (2%)
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TV (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports Near Lake Cathie, State of New South Wales
Latest outage, problems and issue reports in Lake Cathie and nearby locations:
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
Well neither @Telstra or @NBN_Australia have managed to resolve my issue between them ... 30 days & counting ... shame on you both ... I have an online University exam worth 40% of my mark to do this weekend ... back to Telecommunications Industry Ombudsman
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@Telstra I’m having trouble with the fact I have an nbn internet contract & @Telstra has been in breach of contract for 15 days ... for 8 days I had no wifi, nbn or landline ... for 7 days I’ve had 4G backup ... NOT GOOD ENOUGH
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
Making a complaint directly to @Telstra has as much utility as a doorbell on a coffin ... my case manager didn’t do anything and didn’t tell me anything I already didn’t know & condoned a 17 day wait for a technician visit ... your thoughts @rayhadley2gb?
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
The earliest @Telstra allege they can get a technician to inspect my NBN fault is 17 days after the issue began ... @rayhadley2gb - interested in hearing more about how this ISP has treated a customer of 15 years ? No NBN, wifi, landline for 17 days
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@NBN_Australia @NBN_Australia Hi Matt ... thanks for your response ... very much appreciated & so much more than I have received from @Telstra ... no outage after using your link ... 12 days of no NBN, landline & wifi ... I’ve spent 20+ hours on the phone with Telstra
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@NBN_Australia @NBN_Australia ... Telstra cancelled my technician appointment claiming issue was resolved ... it wasn’t ... earliest a technician can attend is Friday 16/4/21 ... NOT GOOD ENOUGH
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@ACurrentAffair9 If it’s a slow news day and you fancy running an expose on how badly @Telstra treats customers of 15 years with their NBN service please reach out ... I have screen shots & more
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
NOW @Telstra ... between 4pm & 6pm I had wifi connection ... between 6-7.30pm my Telstra smart modem has restarted on 5 occasions ... since 7.30pm I’ve had a blue light on my smart modem & NO NBN ... MY ISSUE HAS BLATANTLY NOT BEEN RESOLVED!!! POOR FORM
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@Telstra I feel like I am in a Monty Python skit ... after an ongoing TEN DAY NBN outage until 9pm last night, you assured me the outage was fixed ... between 11am & 4pm today there was yet another outage WITHOUT ANY PRIOR NOTIFICATION BY YOU OF SUCH OUTAGE
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@Axe99 @Telstra It defies all logic & reason to have to have this amount of contact and repeat myself so many times ... the Telstra customer service rep wanted to do basic troubleshooting of the modem even though I provided the case reference and advised it was a line issue
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
Bravo @Telstra After 2.5 hours dealing with 3 customer service reps with no appreciation of customer service who asked me the exact same questions 3 times, you have given me no option but to take this to the Ombudsman ... bravo again 👏
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@Telstra I fail to see the humour in a now 28 hour old NBN outage that has meant I have spent the best part of 2.5 hours in the Telstra app chatting with 3 separate customer service reps asking the exact same questions and still no further along with answers
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@Telstra Is your customer service now an optional extra customers need to pay for???? I have YET ANOTHER NBN line fault approximately 12 months after the last unfortunate experience ... please check your messages from me with screenshots #epicfailtelstra
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HappyHammer
(@HappyHammer69) reported
from
Port Macquarie, State of New South Wales
Just moved house, been unhappy with Telstra for a while so switched to @Aussie_BB because service supposed to be good! Need a @NBN_Australia tech to connect us, he says not very busy atm @Aussie_BB say it will take a week! #nocommunication #badservice
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Rob Duffy
(@seadoomad) reported
from
Port Macquarie, State of New South Wales
@Telstra rang 18 times to cancel my foxtel and keep hanging up on me your a fking joke @ScottMorrisonMP I know your busy but Telstra need a kick up the arse will go to @Optus now maybe more help
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@Telstra How on earth do you suggest I resolve my problem when your app won’t run a diagnostic or tells me the NBN diagnostic failed and you are prohibiting telephone call contact due to COVID 19 ... how do I study or work??????????
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@Telstra Some feedback for you - not only was the Complaints Officer you allocated on 2 March redundant and as useful as a doorbell on a coffin in resolving my wifi functionality issue ... he then tried to rewrite history by stating we had spoken before today which was UNTRUE
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@Telstra @NBN_Australia Thankgod for a switched on technician ... my wifi issue was the result of my modem disabling the wifi functionality during a firmware upgrade and had you bothered to run a diagnostic @Telstra could have confirmed this 12 days ago - 👏 ineptitude #bravo
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@NBN_Australia I’ve been checking @Telstra ‘s NBN outage website for the past 10 days and each day it says no outage in my area despite Telstra assuring me of a planned outage between 21/2-5/3 which they failed to notify me about prior
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@NBN_Australia Even though @Telstra confirmed at 11am yesterday the outage was resolved and a technician needed to be organised ... at 3pm yesterday I get a call from an entirely different department of Telstra saying my wifi service would resume at 5pm yesterday = bollocks
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Lamar Lowder
(@LamarLowder) reported
@optus_help the telco that leaked millions of customer records, now wants your biometric data just to change your plan. Not. Gonna. Happen. Hello @Telstra ?
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Justkiddingmayb
(@Justkiddingmay1) reported
@MadisonKing_fox Interesting Post. But one wonders who had the Money to pay for these Seismic Shifts - It wasn't the Unions It was the Yanks. It's why Telstra got broken up for sake of Competion Re Optus. Woodside, Chevron, Bass Strait. Manufacturing didn't go off shore till 2005. Cars gone 2017
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Change. The Channel 🇦🇺 🇦🇷
(@changeTc_Au) reported
Leader in technology? Here is a list of companies that faced cyber attacks in the last 3 years • Optus • Medibank • MediSecure • Early Settler • Australian Retirement Trust • AustralianSuper • Hostplus • Rest • Insignia Financial • Telstra • National Australia Bank (NAB) • Services NSW • The Australian • ABC • Skeggs Goldstein • Ascot Vale Health Group I struggle to get any reception anywhere in the suburbs. Our NBN service sucks *****. So essentially. You're building homes that only rely on electricity, banning gas.(too busy gifting that resource to other countries) You're putting turbines that don't help the environment and cost way too much to maintain and are not a long-term solution. You're pushing for more solar farms but blanketting the skies with chemicals to block out the sun. You will fry the system. The EV infrastructure can't even handle the demand of vehicles needing a charge. You made a deal with your communist buddies to bring poorly built and copied EVs here, killing any other option or brand to do business in Australia. It is safe to say that you must be the absolute worst prime minister or leader in history.
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Anil Upadhyāyā
(@anilupd) reported
Dear @australiapost Why do you sell phaseout 3G phone to elderly people in community? Aren’t you ashamed of it, as Telstra and Optus stopped 3G network a year ago?
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Con!
(@c0n_AU) reported
Hey @Optus... trying to give feedback about sh!tty coverage in a Hospital. Your team has "reported that everything is working normally, so the issues isnt due to the network" ... rubbish. Telstra IBC works fine, but yours doesnt. You try holding a call there and you'll see.
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Mike Funnell
(@FunnellMike) reported
@agentsmart @aparachick The “burner type” Android phones I’ve had (and not really used) were sent to me by Telstra when they shut down the 2G then 3G networks - even though I’d already replaced my dumb-phone with a new (if old-fashioned) Nokia - often eBay’d from O/S ‘cause not offered here). Cheap as!
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yarramundafarmer
(@yarramundafarm1) reported
@DavidSandow1 And just wait for the price increase from Telstra in July for your service, have battled with Telstra the last few weeks with the same problem and nearly the same circumstances your in to no avail, people telling you to get starlink, you shouldn’t have to when it once worked
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Mark A Gregory markagregory.bsky.social
(@_markagregory) reported
When is the @accc going to launch an investigation into @Telstra coverage map claims? #accc waiting, waiting, patience running out. There are now two issues to investigate (1) CEO claims to investors (2) coverage map bloopers- time to act - stop dithering. #auspol @TPG_Telecom
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RvanBarneveld
(@R64862Rvan) reported
@RositaDaz48 It is getting a little better from a very, very low base. If I had a Telstra problem, I used to allocate more than 1/2 day to sort it out. It took me weeks to change my NBN ISP from Telstra to another, largely because they kept telling me the new company had to make the switch!
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TheBold Boaby
(@boabythebold) reported
@RositaDaz48 Sadly I have had to deal with Telstra and or its UK counterpart BT since the mid 1980’s, they have not changed one little bit. They are indeed identical entities of stupidry, lunacy, infantile phone tag and incompetent customer facing management. The staff on the phones are okish