Telstra

Telstra Outage Report in River Heads, Fraser Coast, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in River Heads, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in River Heads and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in River Heads, Fraser Coast, State of Queensland 11/30/2025 14:25

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (41%)

    Internet (41%)

  2. Phone (39%)

    Phone (39%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (3%)

    Total Blackout (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (3%)

    TV (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telstra Issues Reports Near River Heads, State of Queensland

Latest outage, problems and issue reports in River Heads and nearby locations:

  • nickystevo Nichola L Stephenson (@nickystevo) reported from Hervey Bay, State of Queensland

    @Telstra There’s clearly a massive problem with Telstra reception in Hervey Bay in certain areas, otherwise I wouldn’t be complaining & others are experiencing the same issues?!

  • nickystevo Nichola L Stephenson (@nickystevo) reported from Hervey Bay, State of Queensland

    Screw you Telstra 🖕🏻seriously had enough of this ****! Lack of service! 👎🏻

  • Aunty_Sis Sis (@Aunty_Sis) reported from Hervey Bay, State of Queensland

    @owgreally @MSMWatchdog2013 If you have shares then Telstra or whoever will have to pay dividends if franking credits are removed. The companies can't NOT pay their share holders. The whole industry from the New York Stock Exchange down would crash and mattress sales would increase.

  • Aunty_Sis Sis (@Aunty_Sis) reported from Hervey Bay, State of Queensland

    @macsween_prue @Telstra Agreed Telstra is the worst and most hated company in Australia. Unfortunately if we travel (or used to) we are stuck with it. I truly hate that they do not employ Australians in their call centres.

  • nickystevo Nichola L Stephenson (@nickystevo) reported from Hervey Bay, State of Queensland

    @debbishdotcom @LindaAHardy @Telstra I’ve never seen anything so ridiculous Deborah, I actually looked at my phone outside pier one this morning & had 4bars. My area has been the pits, seems to be working for the moment, but 6weeks is crazy

  • nickystevo Nichola L Stephenson (@nickystevo) reported from Hervey Bay, State of Queensland

    This Telstra reception issue is becoming really frustrating now, going well into the 2nd week 👎🏻

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • DavidCashman Dr David Cashman (@DavidCashman) reported

    Hey @Telstra I spent 4 hours last night chatting with one of your representatives for them NOT to fix my new 5G home broadband. I'm trying again, and now your representative has been ignoring my messages for 43 minutes after saying they'll get back to me in 20. #customerservice ?

  • Darkly_Dave Darkly Dai (Now with added werewolf) (@Darkly_Dave) reported

    Hey Telstra, why didn't you just stick with the recharge system you'd had that worked perfectly fine for 20 frigging years? Too busy trying to automate everything into one hub so you can lay off more service staff with a broken app instead

  • jasminekelsey94 Jaz (@jasminekelsey94) reported

    @Telstra i was having issues recharging this morning, it kept saying failed. I tried 2 different cards, now I’ve been charged 5x for one $10 recharge!! Please help.

  • steveburgess23 Steve Burgess (@steveburgess23) reported

    @grrahamm @VapiFM I find dealing with Telstra customer service to be marginally better than Optus. It’s not as good as it used to be though.

  • island_scenery 🌏🦌🐨🌴🌲 (@island_scenery) reported

    @Telstra Why isn’t Telstra helping to make that info user friendly? How many different brands of mobile phone does Telstra sell in its shops, not many really... Telstra should be gunning to defend their customers from this idiocy, to help us all to find the right instructions easily.

  • elizabeth_BBC greg (@elizabeth_BBC) reported

    @OperaGoose @Telstra Never

  • Brad__73 SwimBig (@Brad__73) reported

    @Telstra Cc @andy_penn your system is broken

  • dfc005 Matt Clements (@dfc005) reported

    @HKlonaris @Telstra Finding the exact thing. The Internet seems to be fine but the Wifi connection is just flaky. Rebooting has a limited lifespan before the whole network just grinds to a halt again.

  • DaHugnkiss Ahh-man-duh💉💉🤷‍♀️🖖 (@DaHugnkiss) reported

    @ianbfarquhar @Telstra We just got ours installed on the roof today. 250 down. 30-40 up. No access to any nbn for us except “Skymuster” 🙄 and we’ve only had adsl 2 getting 12-13 down. Thank you @elonmusk #RealInternetAtLast

  • greysfan Guy Ⓥ🎗🌱 (@greysfan) reported

    You know what, my mum is with @BelongAU and has some of the worst customer service i've ever encountered. I thought Telstra was bad but at least you have a number you can call. These guys don't have any number to call them. It's a disgrace. Send a message and pray basically.