Telstra

Telstra Outage Report in River Heads, Fraser Coast, State of Queensland

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in River Heads, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in River Heads and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in River Heads, Fraser Coast, State of Queensland 01/16/2026 05:35

January 16: Problems at Telstra

Telstra is having issues since 09:00 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (34%)

    Phone (34%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (6%)

    E-mail (6%)

  5. TV (3%)

    TV (3%)

  6. Total Blackout (2%)

    Total Blackout (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near River Heads, State of Queensland

Latest outage, problems and issue reports in River Heads and nearby locations:

  • nickystevo Nichola L Stephenson (@nickystevo) reported from Hervey Bay, State of Queensland

    @Telstra There’s clearly a massive problem with Telstra reception in Hervey Bay in certain areas, otherwise I wouldn’t be complaining & others are experiencing the same issues?!

  • Aunty_Sis Sis (@Aunty_Sis) reported from Hervey Bay, State of Queensland

    @macsween_prue @Telstra Agreed Telstra is the worst and most hated company in Australia. Unfortunately if we travel (or used to) we are stuck with it. I truly hate that they do not employ Australians in their call centres.

  • Aunty_Sis Sis (@Aunty_Sis) reported from Hervey Bay, State of Queensland

    @owgreally @MSMWatchdog2013 If you have shares then Telstra or whoever will have to pay dividends if franking credits are removed. The companies can't NOT pay their share holders. The whole industry from the New York Stock Exchange down would crash and mattress sales would increase.

  • nickystevo Nichola L Stephenson (@nickystevo) reported from Hervey Bay, State of Queensland

    Screw you Telstra 🖕🏻seriously had enough of this ****! Lack of service! 👎🏻

  • nickystevo Nichola L Stephenson (@nickystevo) reported from Hervey Bay, State of Queensland

    This Telstra reception issue is becoming really frustrating now, going well into the 2nd week 👎🏻

  • nickystevo Nichola L Stephenson (@nickystevo) reported from Hervey Bay, State of Queensland

    @debbishdotcom @LindaAHardy @Telstra I’ve never seen anything so ridiculous Deborah, I actually looked at my phone outside pier one this morning & had 4bars. My area has been the pits, seems to be working for the moment, but 6weeks is crazy

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • jessejwalker Jesse James Walker (@jessejwalker) reported

    Hi @Telstra 👋 I recently paid $300 for a SIM and didn’t receive a confirmation email, tracking number, or the SIM. Just the charge on my card 🙃 Spoke to 5-7 customer support agents via chat and was told they couldn’t help and to lodge a dispute with my bank 🙌 please help!

  • MpPunchy Punchy (@MpPunchy) reported

    @Telstra you are an absolute joke. You are a mobile service provider. But somehow you can't provide me with reception...

  • freddie_moffat Freddie Moffat (@freddie_moffat) reported

    @Telstra Ok thanks Nicky. I unplugged and replugged my NBN Connection Box from the wall and it got me back online but it must be temporary fixes while there's an outage. Thanks.

  • i_farted__ Soda but not (@i_farted__) reported

    @NotParagAgrawal From telstra customer support?

  • FreoPope Freo ⚓ Pope (@FreoPope) reported

    @Telstra Yes, better customer service by reading the Twitter thread before replying.

  • Ben_Davison1 Ben Davison (@Ben_Davison1) reported

    @Telstra I appreciate your promptness Michelle but I’m injured, there’s a hole in the footpath and I got infinitely quicker help post fact tweeting about it than I did calling. And the hole may not be fixed for 25 hours. In the middle of a footpath Please pass on that it’s not good enough

  • Gieusahaggis1 Gieusahaggis (@Gieusahaggis1) reported

    @Telstra On April 4 I reported a modem problem via Telstra Message. They checked it and ordered me a new one. Then they cancelled it without notice. I have since been given 2 more order numbers and they still act like they’ve never heard of it. That service is beyond help.

  • MpPunchy Punchy (@MpPunchy) reported

    @Telstra If I didn't have access to wifi I'd have no way of communicating with my family let alone trying to resolve this crap

  • BandanaOcelot say_plz (@BandanaOcelot) reported

    @Telstra I put a tablet in for repair however it appears your teams have lost the device and cannot provide an update on the case. Is there anyone that can help?

  • ArthurKingsto88 Arthur Kingston (@ArthurKingsto88) reported

    @Telstra It has to be the correct ID, because it's the ID which gets billed for my internet service. I've only got one ID.